Solicitation 47PG0120R0010 Amendment 1 2020 10 01.pdf

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing items 8 and 15, and returning or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

E. IMPORTANT: Contractor is not is required to sign this document and return copies to the issuing office.

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1. CONTRACT ID CODE

2. AMENDMENT/MODIFICATION NUMBER 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQUISITION NUMBER 5. PROJECT NUMBER (If applicable)

7. ADMINISTERED BY (If other than Item 6) CODE

STANDARD FORM 30 (REV. 11/2016)

Prescribed by GSA FAR (48 CFR) 53.243

FACILITY CODE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED (SEE ITEM 11)

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended. is not extended.

12. ACCOUNTING AND APPROPRIATION DATA (If required) copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NUMBER AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER

NUMBER IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation data, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15C. DATE SIGNED

15A. NAME AND TITLE OF SIGNER (Type or print)

16C. DATE SIGNED

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

PAGE OF PAGES

6. ISSUED BY CODE

8. NAME AND ADDRESS OF CONTRACTOR (Number, street, county, State and ZIP Code) (X)

CODE

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

Previous edition unusable

6P1QC

See below.

6P1QC

General Services Administration Services Acquisition Branch 2300 Main Street

KANSAS CITY, MO 64108 USA

General Services Administration Services Acquisition Branch 2300 Main Street

KANSAS CITY, MO 64108 USA

47PG0120R0010

09/25/2020

09/25/2020

1 11

INSTRUCTIONS (Back Page):

Instructions for items other than those that are self-explanatory, are as follows:

Item 1 (Contract ID Code). Insert the contract type identification code that appears in the title block of the contract being modified.

Item 3 (Effective date).

(1)

(2)

(3)

(4)

(5)

For a solicitation amendment, change order, or administrative change, the effective date shall be the issue date of the amendment, change order, or administrative change.

For a supplemental agreement, the effective date shall be the date agreed to by the contracting parties.

For a modification issued as an initial or confirming notice of termination for the convenience of the Government, the effective date and the modification number of the confirming notice shall be the same as the effective date and modification number of the initial notice.

For a modification converting a termination for default to a termination for the convenience of the Government, the effective date shall be the same as the effective date of the termination for default.

For a modification confirming the contracting officer's determination of the amount due in settlement of a contract termination, the effective date shall be the same as the effective date of the initial decision.

(a)

(b)

(c)

(d)

(e)

(f)

Item 6 (Issued By). Insert the name and address of the issuing office. If applicable, insert the appropriate issuing office code in the code block.

Item 8 (Name and Address of Contractor). For modifications to a contract or order, enter the contractor's name, address, and code as shown in the original contract or order, unless changed by this or a previous modification.

Items 9, (Amendment of Solicitation Number - Dated), and 10, (Modification of Contract/Order Number - Dated). Check the appropriate box and in the corresponding blanks insert the number and date of the original solicitation, contract, or order.

Item 12 (Accounting and Appropriation Data).

When appropriate, indicate the impact of the modification on each affected accounting classification by inserting one of the following entries:

(2) Accounting classification Net decrease $

Include subject matter or short title of solicitation/contract where feasible.

Item 16B. The contracting officer's signature is not required on solicitation amendments. The contracting officer's signature is normally affixed last on supplemental agreements.

(i)

NOTE: If there are changes to multiple accounting classifications that cannot be placed in block 12, insert an asterisk and the words "See continuation sheet".

Item 13. Check the appropriate box to indicate the type of modification. Insert in the corresponding blank the authority under which the modification is issued. Check whether or not contractor must sign this document. (See FAR 43.103.)

Item 14 (Description of Amendment/Modification).

Organize amendments or modifications under the appropriate Uniform Contract Format (UCF) section headings from the applicable solicitation or contract. The UCF table of contents, however, shall not be set forth in this document.

Indicate the impact of the modification on the overall total contract price by inserting one of the following entries:

(i) Total contract price increased by $

(ii) Total contract price decreased by $

(iii) Total contract price unchanged.

State reason for modification.

When removing, reinstating, or adding funds, identify the contract items and accounting classifications.

(g)

(h)

When the SF 30 is used to reflect a determination by the contracting officer of the amount due in settlement of a contract terminated for the convenience of the Government, the entry in Item 14 of the modification may be limited to --

(i) A reference to the letter determination; and

(ii) A statement of the net amount determined to be due in settlement of the contract.

(1)

(2)

(3)

(4)

(5)

(6)

STANDARD FORM 30 (REV. 11/2016) BACK

(1) Accounting classification Net increase $

Solicitation 47PG0120R0010 for custodial services at the Roman L. Hruska Federal

Courthouse, 111 S 18th Plaza, Omaha, NE is amended as follows:

1. Section C.5.3 Snow and Ice Removal in the solicitation is hereby replaced with

Section C.5.3 Snow and Ice Removal included in this amendment.

2. Section H.7 DELETED in the solicitation is hereby replaced with Section H.7 NCMMS

Data Entry for Service Requests included in this amendment.

3. Section M.2, FACTOR 1 – WORK EXPERIENCE in the solicitation is hereby replaced with Section M.2, FACTOR 1 – WORK EXPERIENCE included in this amendment.

4. Section M.2, FACTOR 2 – PAST PERFORMANCE in the solicitation is hereby replaced with Section M.2, FACTOR 2 – PAST PERFORMANCE included in this amendment.

5. Section M.2, FACTOR 3 – QUALITY CONTROL PLAN in the solicitation is hereby replaced with Section M.2, FACTOR 3 – QUALITY CONTROL PLAN included in this amendment.

6. This amendment does not extend the deadline for proposal submission.

7. A signed copy of this amendment must be included with your proposal.

8. All other items in the solicitation remain unchanged.

oil, and grease. No residual dirt shall remain after the removal of the debris. Spill residues and clean-up materials shall be disposed of in accordance with the Environmental Protection Agency (EPA), and State and local regulatory agency requirements.

C.5.2.5 Ash Receptacles and Trash Containers All solid waste/trash shall be collected and moved to a location designated by the CO/COR. Trash containers and ash receptacles shall be emptied and kept clean, odor-free, and free of dirt, dust, ash, cigarette butts, debris, residue, and spills. Sand in ash receptacles shall be cleaned and replenished as necessary. Plastic liners for trash containers shall fit properly with no more than a 2” overhang. Liners shall not be torn, worn, or contain residue.

C.5.2.6 Raised Surfaces Raised surfaces, such as signs, vending machines, tables, etc., shall be clean, with no dirt, dust, residue, streaks, spots, soil substances, discoloration, or cloth streaks. Surfaces shall be damp mopped or wiped with a germicidal cleaner. Spill residue and clean-up materials used shall be disposed of properly.

C.5.2.7 Graffiti Removal Only upon COR approval, the Contractor shall remove graffiti using solvents, graffiti remover, or in accordance with manufacturer recommendations.

C.5.2.8 Excrement Removal Contractor shall remove all excrement, from all sources. All surfaces, including, but not limited to, steps, stairs, entrances, sidewalks, arcades, landings, balconies, grass areas, and ledges shall be cleaned of all excrement.

Employees shall be trained in and follow:

● OSHA- Occupational safety and health administration standards

● Center of Disease Control protocols

● Safety requirements with regards to bat, pigeon, or other avian pest excrement

● Other applicable local, state and federal laws, standards and protocols

C.5.2.9 Policing Outside Areas All areas, including lawn, grounds, planted areas, sidewalks, hard surfaces, parking areas, garages, docks, platforms, driveways, ramps, lanes, etc., shall be cleared of gum, litter, debris, paper, trash, and other discarded materials.

Fence Lines: Fence lines shall be cleared of trash, debris, and other discarded materials.

C.5.3 Snow And Ice Removal

The Contractor shall perform snow and ice removal standard services for the snow and ice removal program. Snow and ice removal from entrances, steps, landings, sidewalks, city sidewalks, vehicular courts, driveways, plaza areas, roadways, parking areas, handicapped accessibility areas, and approaches are included in the standard service price.

Snow and ice removal services, including pre-treatments, removal, post treatments, sufficient applications of ice melt and hauling away from the premises, etc. shall be completed AUTOMATICALLY in accordance with the approved snow removal plan. Coordinating, planning, managing, staffing, providing equipment, performing services and all related costs are 100% the responsibility of the contractor. The typical winter consists of approximately 24 total inches. Average expenditures total less than $43,000 per year.

Snow and ice shall be removed by 6:00 A.M. Monday through Sunday, including holidays. All snow/ice removal services should prioritize areas to ensure safe access to the building. Special care shall be exercised around all vertical surfaces to include the crash barriers and their operating mechanism, trees, bollards, walls, equipment, etc. when removing/pushing snow.

Furthermore, the Contractor shall clear snow and ice during normal building operating hours and is authorized to divert work to accomplish the task. The Contractor shall notify the CO or their designee of the diversion within 1 hour. The CO or their designee retains the right to approve or deny the type and duration of diverted services for the removal of snow and ice. The Contractor shall submit a detailed snow removal plan that meets the needs of the GSA. At a minimum, the snow removal plan shall include the following items:

● Coordination measures (to ensure appropriate levels of effort for the conditions of the building) for example, if it starts to snow at midnight, what is the plan? If it starts snowing during the day, what is the plan?

● Equipment

● Personnel

● Snow removal event triggers

● Treatment areas requiring de-icing, when will ice melt be applied?

● Approved materials and chemicals

● Safety plan

● Notification procedures

● See snow removal map for prioritization of areas

Chemicals and/or sand shall be used to reduce safety hazards due to ice and snow. All chemicals used shall be certified by EPA’s ‘Design for the Environment.’ Products with no comparable substitute shall comply with Federal specifications and local codes and be approved by the CO or their designee prior to the first inclement weather event. No sodium chloride or calcium chloride salt shall be used due to environmental risk. Less disruptive chemicals such as magnesium chloride, potassium acetate, and potassium chloride are viable alternatives.

The Contractor shall ensure there is an adequate supply of chemicals and sand on site or readily available to cover unexpected snow and ice occurrences. The Contractor shall use caution when snow removal is in progress to prevent any damage to the buildings, grounds, vegetation, landscape areas, sidewalks, roads, fire hydrants, shrubs, signs, and other protrusions. The Contractor shall be held liable for any damages incurred to Government property during the performance of work. All locally prescribed safety regulations, laws, and practices shall be carefully observed in performance of the work.

A supervisor or GSA-approved staff members must be present to lower and raise/secure the site security bollards for snow removal.

C.5.4 Grounds Maintenance

The Contractor shall perform the grounds maintenance services identified in this section as part of their standard services.

The Contractor shall submit a detailed grounds maintenance (“landscape”) plan that meets the needs of GSA. This plan shall be reviewed and updated at least annually. At a minimum, the plan shall include the following items:

● A schedule of services for all standard grounds maintenance service requirements

● A recommended schedule of services for all above standard grounds maintenance services

● Additional information on environmentally preferable products may be found through sources such as the U.S. EPA’s Environmentally Preferable Purchasing Program’s website.

Recycled Content Certification In accordance with the FAR 52.223-9, Certification and Estimate of Percentage of Recovered Material Content for EPA-Designated Items, purchased for the performance of work with this contract, the Contractor shall provide the required certification and estimate to the CO or their designee at contract completion. The following is a sample of the certification that is included in the FAR: [71]

CERTIFICATION

I, _______________ (name of certifier), am an officer or employee responsible for the performance of this contract and hereby certify that the percentage of recovered material content for EPA-designated items met the applicable contract specifications or other contractual requirements.

(Signature of the Officer or Employee) (Typed Name of the Officer or Employee) (Title) (Name of Company, Firm, or Organization) (Date) (End of certification)

Green Cleaning Training The Contractor shall provide training to their employees that stress proper stewardship in green cleaning practices. The Contractor shall submit written certification to the CO or their designee within five (5) days of the completion of training. Information on stewardship, training, and other issues can be found in ASTM E1971-05, Standard Guide for Stewardship for the Cleaning of Commercial and Institutional Buildings www.astm.org/. The focus of this training is to address appropriate cleaning activities and processes to maximize eco-efficiency and to minimize adverse impacts on the building occupants, cleaning personnel, the building structure itself, and the environment. Adherence to the principles set forth in this guide can lead to greater tenant and occupant satisfaction, reduced operational costs, and greater productivity (for occupants and cleaning personnel).

H.7 NCMMS DATA ENTRY FOR SERVICE REQUESTSDELETED

The O&M contractor is responsible for data input into the government furnished NCMMS system, including custodial related service calls. The Custodial Contractor will work with the O&M contractor to track and respond to service requests from the time the request is received through to completion and closeout.

H.8 DELETED

H.9 PROVIDED BY THE GOVERNMENT (NOT IDENTIFIED ELSEWHERE IN THE SPECIFICATION)

Provided by the Government is:

● Electrical power at existing outlets for the Contractor to operate equipment which is necessary in the conduct of its work.

● Hot and cold water as necessary limited to the normal supply provided in the building. No special heating or cooling of the water shall be provided.

SECTION M - EVALUATION FACTORS FOR AWARD

M.1 52.212-2 EVALUATION-COMMERCIAL ITEMS (OCT 2014)

(a) The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers:

Technical Evaluation Factors Weight

Factor 1 – Work Experience 25% Factor 2 – Past Performance 25% Factor 3 – Quality Control Plan 45% Factor 4 – Site Visit 05%

Note: In order to receive maximum consideration in the technical evaluation process, Offerors’ Technical Proposals MUST address all of the areas outlined below.

Technical and past performance, when combined, are approximately equal to price. However, the Government reserves the right to make a Best Value decision to select an Offeror who represents the best value to the government (see FAR 15.101, 15.101-1).

(b) Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s).

(c)A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer’s specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.

M.2 TECHNICAL PROPOSALS

In order to receive maximum consideration in the technical evaluation process, Offerors’ Technical Proposals MUST address all of the areas outlined below.

FACTOR 1 - WORK EXPERIENCE (Form is contained in M.8)

Description: To receive consideration for award, the Offeror must submit a total of three (3) different work experience references using the form found in Section M.9, Experience Reference. These work references must be the same references submitted for Factor 2 – Past Performance.

The Offeror shall submit one (1) experience reference (performed as a Prime Contractor) of current and/or previous janitorial contract performing similar services in a single location, with whom you have had a continuous working relationship for not less than one year, within the last five (5) years. This reference must consist of the minimum acceptable cleaning level of 125,000 net cleaning square feet and is comparable to office space. Square footage for policing or grounds maintenance services will not be considered as cleanable square footage. Other spaces not considered are (1) dormitory type space, (2) warehouse space, (3) border station space, and (4) base housing.

And, the Offeror shall submit two (2) different experience references (performed as a Prime Contractor) of current and/or previous janitorial contracts performing similar services in a single location, with whom you have had a continuous working relationship for not less than one year, within the last five (5) years.

These references must consist of the minimum acceptable cleaning level of 50,000 net cleaning square feet and is comparable to office space. Square footage for policing or grounds maintenance services will not be considered as cleanable square footage. Other spaces not considered are (1) dormitory type space,

(2) warehouse space, (3) border station space, and (4) base housing.

“Similar” is defined as the Contractor having performed essentially the same functions, responsibilities, and controls required under this solicitation.

When proposing a joint venture, the experience references may be submitted on the behalf of either company.

Standard For Evaluation:

The standard is met when the Offeror submits one (1) experience reference (performed as a Prime Contractor) of current and/or previous janitorial contract performing similar services in a single location, with whom you have had a continuous working relationship for not less than one (1) year, within the last five (5) years. This reference must consist of the minimum acceptable cleaning level of 125,000 net cleaning square feet and is comparable to office space. Square footage for policing or grounds maintenance services will not be considered as cleanable square footage. Other spaces not considered are

(1) dormitory type space, (2) warehouse space, (3) border station space, and (4) base housing.

And, when the Offeror submits two (2) different experience references (performed as a Prime Contractor) of current and/or previous janitorial contracts performing similar services in a single location, with whom you have had a continuous working relationship for not less than one year, within the last five (5) years.

These references must consist of the minimum acceptable cleaning level of 50,000 net cleaning square feet and is comparable to office space. Square footage for policing or grounds maintenance services will not be considered as cleanable square footage. Other spaces not considered are (1) dormitory type space,

(2) warehouse space, (3) border station space, and (4) base housing.

“Similar” is defined as the Contractor having performed essentially the same functions, responsibilities, and controls required under this solicitation.

When proposing a joint venture, the experience references may be submitted on the behalf of either company.

If an Offeror will be submitting a proposal under a joint venture, the joint venture’s legal name shall be registered in SAM and with the SBA WOSB Program under “beta.certify.sba.gov”. In addition, the joint venture’s legal name shall be clearly printed in Block 17a of the SF1449 when submitting the proposal package.

The proposal must clearly state who the prime contractor will be for the joint venture. The prime Contractor shall perform the work awarded under this contract as prescribed under FAR 52.219-30 (DEVIATION 2019-06). In addition, a copy of the executed joint venture agreement shall be on file with the Contracting Office prior to award.

Value Added for Sub-Factor 1(a) – Work Experience:

The offeror shall receive value added point(s) based upon one or more of the following: (1) more than one of the three references contains a single building that is 125,000 GSF or more, (2) additional years of continuous completed service on similar projects greater than the one year within five years of the solicitation closing date, and/or (3) one of the three referencesat least one of the references is for providing custodial services for a local, state, and/or federal courthouse .

FACTOR 2 – PAST PERFORMANCE (Form is contained in M.10)

Description: This factor considers the quality of the Offeror’s “as a prime” past performance including but not limited to the quality of service, timeliness of performance, cost control, business relations and customer satisfaction, for the same three contracts submitted by the Offeror in response to Factor 1, “Work Experience”.

Each Offeror will be evaluated on her/his performance under current and prior contracts for similar services. To receive maximum consideration for award, the past performance surveys must indicate good or better for each evaluation factor in the performance level chart on the past performance survey, no significant or recurring deficiencies, no unnecessary proposal submissions to increase contract cost, and yes to both backup staffing and willingness to contract with the Offeror again.

If more than three surveys are submitted, the Government will only evaluate the first three surveys submitted. In the case of an Offeror who has a record of relevant past performance but fails to submit a past performance survey(s) they will be rated unfavorably for each past performance survey not submitted. In the case of an Offeror without a record of relevant past performance or for whom past performance information is not available, the Offeror will not be evaluated favorably or unfavorably on past performance.

Note: “Similar” is defined as the contractor having performed essentially the same functions, responsibilities and controls required under this solicitation.

One comparable type facility must be of current and/or previous janitorial contracts performing similar services in a single location, with whom you have had a continuous working relationship for not less than one year, within the last five (5) years. This reference must consist of the minimum acceptable cleaning level of 125,000 120,000 net cleaning square feet and is comparable to office space. Square footage for policing or grounds maintenance services will not be considered as cleanable square footage. Other spaces not considered are (1) dormitory type space, (2) warehouse space, (3) border station space, and (4) base housing.

And, two comparable type facilities must be of current and/or previous janitorial contracts performing similar services in a single location, with whom you have had a continuous working relationship for not less than one year, within the last five (5) years. These references must consist of the minimum acceptable cleaning level of 50,000 net cleaning square feet and is comparable to office space. Square footage for policing or grounds maintenance services will not be considered as cleanable square footage.

Other spaces not considered are (1) dormitory type space, (2) warehouse space, (3) border station space, and (4) base housing.

The Government reserves the right to contact individuals and firms from which you have obtained evaluations pertaining to your experience and performance and information obtained from any other sources, when evaluating the Offeror’s past performance.

Note: CPARS cannot be used in place of the PPQs provided in this solicitation.

Standard For Evaluation: The standard is met when the Offeror as the prime Contractor submits three past performance surveys (for the same three contracts used for Factor 1, Work Experience), one in performing similar services in comparable type facility of at least 125,000 120,000 net cleaning square feet and two in performing similar services in comparable type facilities of at least 50,000 net cleaning square feet for each single location with a minimum of one (1) year continuous satisfactory performance within the last five (5) years.

The offeror’s performance on similar contracts must indicate good or better for each evaluation factor in the performance level chart on the past performance survey, no significant or recurring deficiencies, no unnecessary proposal to increase contract cost, and yes to both backup staffing and willingness to contract with the Offeror again. Performance level indicating very good or excellent for the various evaluation factors are value added.

Each survey submitted must provide the following information and should be submitted on the Past Performance Survey included in the solicitation (M.9, THIS IS A TWO (2) PAGE DOCUMENT).

1. Contractor Name

2. Contract/Account Number

3. Agency/Company Name and location

4. Agency/Company Contact Name and Valid Phone Number (Contracting

Officer and Building Manager)

5. Performance History

The past performance survey (M.9, THIS IS A TWO (2) PAGE DOCUMENT) must be submitted by the Respondent, via email, to Cole White, Contract Specialist, at cole.white@gsa.gov.

NOTE: You must submit the past performance surveys to your references and inform them to fill out the survey and submit it via email to Cole White, Contract Specialist, at cole.white@gsa.gov.

FACTOR 3 – QUALITY CONTROL PLAN

Description: This factor considers the effectiveness, efficiency, and soundness of the Offeror’s quality control system. It considers whether the quality control system encompasses all aspects of the process prior to and concurrent with providing the services including the following:

Detailed Management and Staffing Plan: This shall include how the Contractor plans to staff and manage the building to meet quality requirements of the scope of work. The management and staffing plan shall include the following:

Staffing Plan:

This shall include:

Name and contact information for the project manager and all supervisors Resumes for project manager and all on-site supervisors o The project manager must have at least two (2) continuous completed years of experience within the last five (5) years managing similar services in a comparable building.

o On-site supervisors must have at least two (2) years experience with managing similar services in a comparable building.

o All supervisory personnel must be full conversant in English.

Number of productive employees, job titles and total weekly work hours for each employee.

Inspection Process

This shall include:

Level methods and frequency of inspection for all required services Responsible officials Procedures to detect, follow-up, and correct deficiencies Procedures for how deficiencies are recorded.

Time frames in which deficiencies are to be corrected Procedures to respond and follow-up on service calls Procedures for how service calls are recorded.

Description of how inspections are recorded Distribution procedures Frequency of submittals to COR

Customer Feedback

Offeror must identify:

Methods utilized to evaluate customer feedback to determine if the building tenants are satisfied with delivery, quality, and timeliness of delivered services Actions taken to correct service delivery if tenants are not satisfied Tenant evaluation form to be used Partnering plan for all parties (Government, Tenants, and Contractor)

Standard For Evaluation: The standard is met when the Offeror submits a Quality Control Plan (QCP) which demonstrates the manner in which the Contractor will accomplish quality control such that the operational and functional requirements of the contract will be satisfied. It should address each of the items listed in the description above.

The Government has identified the following as value added for an Offeror to possess or propose for custodial and related services, but not limited to:

Project Manager has experience with managing facilities greater than 120,000125,000 net cleaning sq. ft.;

Supervisor(s) have experience with facilities greater than 50,000 net cleaning sq. ft.; Project Manager has at least three (3) continuous completed year of experience within the last 5 years managing similar services in a comparable building; Supervisor(s) have experience exceeding 3 years in custodial operations within the last 5 years; the mechanisms described in the inspection process is comprehensive and procedures described will verify timely resolution of requests; Inspection records ensure deficiencies were followed-up and documented by supervisor/PM on daily basis; Inspection results are reviewed daily by PM or supervisor; Procedure to address absenteeism; Frequency of tenant evaluations; Actions taken to prevent reoccurrence of poor tenants satisfaction; Current operation identifies high tenant satisfaction results; Headquarters or corporate support in resolving issues; Cleaning Procedures outlined; Green Seal Certified Products; Extensive Phasing Transition Plan; Extensive Screenings/Trainings of Applicants/Employees; Emphasis on Sustainability; ISO 9001 Registered; Employee Safety Orientations;

Focus on Customer Service/Customer Satisfaction.