47PG0118R0012_Solicitation.pdf

SOLICITATION NUMBER: 47PG0118R0012

SERVICE: CUSTODIAL AND RELATED SERVICES

LOCATION(S): Hannibal U.S. Courthouse, Federal Building, and Post

Office, 801 Broadway, Hannibal MO

PERIOD OF PERFORMANCE: October 1, 2018 through September 30, 2019

SOLICITATION ISSUE DATE: May 17, 2018

OFFER RECEIPT DATE/TIME: June 18, 2018 at 2:00 PM CST

QUESTION DUE DATE/TIME: May 30, 2018 at 2:00 PM CST

SET ASIDE: 100% Total Small Business Set Aside

NAICS: 561720

SBA SIZE STANDARD: $18 Million

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TABLE OF CONTENTS

(Sections A through M)

Contents

A. SOLICITATION/CONTRACT FORM

B. SERVICES, ORDERING AND PRICES

C. DESCRIPTION/SPECIFICATION/STATEMENT OF WORK

C.1 DEFINITIONS

C.1.0 General Program C.1.0.0 Above Standard Services C.1.0.1 Acceptance C.1.0.2 Approval C.1.0.3 Building C.1.0.4 Cleanable Square Feet C.1.0.5 Contracting Officer (CO) C.1.0.6 Contracting Officer's Representative (COR) C.1.0.7 Contractor C.1.0.9 Environmentally Sustainable C.1.0.10 Federal Holidays C.1.0.11 Federally Equipped Food Service C.1.0.12 Guiding Principles for Sustainable Existing Buildings C.1.0.13 GSA Green Purchasing Program (GPP) C.1.0.14 Green Cleaning

C.1.0.15 LEED-EB

C.1.0.16 Modification C.1.0.17 Ordering Official C.1.0.18 Performance Based Service Contracting C.1.0.19 Product Preference C.1.0.20 Quality Assurance Surveillance Plan (QASP) C.1.0.21 Quality Control Program (QCP) C.1.0.22 Sanitize C.1.0.23 Service Calls C.1.0.24 Standard Services C.1.0.25 Stewardship

C.2 OBJECTIVES AND SCOPE

C.2.0 The Contractor Shall C.2.1 Cleaning Hours C.2.2 Building Information Data Sheet Estimates

C.3 GREEN CLEANING

C.4 SUSTAINABLE PRODUCTS

C.4.0 Sustainable Product Standards C.4.1 Key Sustainable Products (KSPs) C.4.1.2 Proof of Compliance C.4.1.3 Exemptions C.4.2 Green Cleaning Plan

C.5 STANDARD SERVICES

C.5.1 Interior Services C.5.1.0 Performance Standards C.5.1.1 Floor Care C.5.1.2 Carpets and Rugs C.5.1.3 Floor Mats And Runners C.5.1.4 Restrooms, Shower Rooms, Locker Rooms and Holding Cells C.5.1.5 Fixtures C.5.1.6 Surfaces

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C.5.1.7 Walls C.5.1.8 High Cleaning C.5.1.9 Dusting C.5.1.10 Trash, Wastebaskets and Ash Receptacles C.5.1.11 Recyclables C.5.1.12 Elevators, Escalators and Stairways C.5.1.13 Plate Glass C.5.1.14 Window Washing C.5.1.15 Blinds and Coverings C.5.1.16 Fine Arts Collection C.5.1.17 Policing Inside Areas C.5.1.18 Interior and Atrium Plants C.5.1.19 Concessions Areas C.5.1.20 Postal Space C.5.1.21 Deleted C.5.2 Exterior Services C.5.2.0 Performance Standards C.5.2.1 Plate Glass C.5.2.2 Window Washing C.5.2.3 Canopies C.5.2.4 Surface Areas C.5.2.5 Ash Receptacles and Trash Containers C.5.2.6 Raised Surfaces C.5.2.7 Graffiti Removal C.5.2.8 Excrement Removal C.5.2.9 Policing Outside Areas C.5.3 Snow And Ice Removal

C.5.4 GROUNDS MAINTENANCE

C.5.4.0 Landscape Erosion Management C.5.4.1 Grounds Maintenance Services C.5.4.2 Composting C.5.4.3 Trees and Shrubs C.5.4.4 Mulching C.5.4.5 Mowing And Edging C.5.4.6 Leaf Removal C.5.4.7 Over Seeding, Dethatching And Plugging C.5.4.8 Fertilization C.5.4.9 Flowerbeds And Plants C.5.4.10 Plant Replacements C.5.4.11 Soil and Ground Covers C.5.4.12 Deleted C.5.4.13 Deleted C.5.4.14 Weeds C.5.4.15 Deleted C.5.4.16 Watering C.5.4.17 Deleted C.5.4.18 Integrated Pest Management Plan (IPM)

C.6 ABOVE STANDARD SERVICES

C.6.1 Additional Trash Pickup C.6.2 Additional Recycling Pickup C.6.3 Window Washing C.6.4 Washing Blinds and Coverings C.6.5 Carpet Extraction (Private Areas) C.6.6 Strip & Refinish (Private Areas)

C.7 SERVICE CALLS

C.8 COMMUNICATION PLAN

C.9 PROTECTION AND DAMAGE

C.10 SOLID WASTE/TRASH/RECYCLING MANAGEMENT

C.10.1.0 Deleted

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C.10.1.1 Deleted C.10.1.2 Solid Waste/Trash Removal and Disposal C.10.1.3 Solid Waste/Trash Records and Reports C.10.1.4 Pick-ups On Call C.10.2.0 Recycling It is the intent of the Government to keep the maximum amount of materials from the landfills through aggressive recycling. To the extent practicable, both the Government and Contractors shall pursue Government and Contractor revenue sharing opportunities C.10.2.1 Extent Of Work C.10.2.2 Recyclable Materials Disposition C.10.2.3 Recyclables C.10.2.4 Pick-ups on Call C.10.2.5 Recycling Containers C.10.2.6 Restriction On Use C.10.2.7 Recycling Proceeds

C.11 ENVIRONMENTAL REPORTING

C.11.0 Recycling and Waste Reports C.11.1 Report Calculations C.11.2 Green Purchase Reports C.11.3 Integrated Pest Management Report C.11.4 Supporting Documentation C.11.5 Reporting Formats

C.12 INTEGRATED PEST MANAGEMENT

C.12.0 Preventive Pest Maintenance C.12.1 Deleted C.12.2 Deleted C.12.3 General C.12.4 Pests Included and Excluded C.12.5 Initial Pest Assessment C.12.6 Pest Control Plan C.12.7 Pesticide Application C.12.8 Structural And Procedural Recommendations C.12.9 Record Keeping C.12.10 Manner And Time To Conduct Service C.12.11 Insect Control C.12.12 Rodent Control C.12.13 Safety and Health

C.13 QUALITY CONTROL PLAN (QCP)

C.14 CLEANING SCHEDULES

C.15 COMMUNICATION REQUIREMENTS

C.16 FEDERAL REQUIREMENTS

C.17 ADDITION/DELETION OF SPACE

C.18 CONTRACTOR SUBMITTALS/DELIVERABLES CHART

D. PACKAGING AND MARKING

E. INSPECTION AND ACCEPTANCE

F. DELIVERIES OR PERFORMANCE

G. CONTRACT ADMINISTRATION DATA

H. SPECIAL CONTRACT REQUIREMENTS

I. CONTRACT CLAUSES

J. LIST OF ATTACHMENTS (LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS) 85

EXHIBIT 1: BUILDING INFORMATION SHEET

EXHIBIT 2: QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

EXHIBIT 3: SURVEILLANCE FORMS

EXHIBIT 4: PBS WASTE AUDITS

EXHIBIT 5: HANNIBAL SITE MAP

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EXHIBIT 6: WAGE DETERMINATION

K. REPRESENTATIONS, CERTIFICATIONS, AND OTHER STATEMENTS OF BIDDERS/OFFERORS106

L. INSTRUCTIONS, CONDITIONS, AND NOTICES TO BIDDERS/OFFERORS

M. EVALUATION FACTORS FOR AWARD

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A. SOLICITATION/CONTRACT FORM

A.1 STANDARD FORMS:

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B. SERVICES, ORDERING AND PRICES

B.1 DESCRIPTION OF SERVICES

The Contractor shall provide all management, supervision, labor, materials, supplies, and equipment necessary to provide custodial and other related services as described herein.

This is a performance-based solicitation. These performance-based specifications express the Government’s requirement in the form of the minimum quality standard to be met. Offerors must determine the optional work schedule, frequency, resource allocations and performance methods.

Carefully review the complete solicitation so that you are aware of all the terms and conditions. The terms janitorial and custodial are interchangeable within this contract. The Government may add other building(s), equipment, or work to this contract. All changes will be negotiated.

SCHEDULE OF SERVICES

See Attached Excel Spreadsheet

Quote a price per man-hour for providing additional services when ordered that are in addition to the services specified herein for the basic services. Orders for additional service may be place orally when the amount of the order totals $2,500 or less or in the event of an emergency. All orders that exceed $2,500 must be placed or confirmed by issuance of a GSA Form 300, Order for Supplies or Services. The GSA Form 300 will describe the service to be provided and will establish, excluding emergencies (using government standards), the maximum number of hours for which the contractor will be compensated.

Orders of $2,500 or less may be processed using the government Credit Card. Individual orders for additional services (other than Additional Periodic Cleaning) involving more than 100 hours will only be issued with the consent of the Contractor. The total number of hours of additional service ordered during the initial twelve-month period or any option period shall not exceed 1000 hours. This additional services provision is intended to be used to satisfy the government’s short-term nonrecurring needs for service.

Should a continuing need for additional service arise a contract modification will be negotiated pursuant to the “Changes” clause contained in the Section I.

The supervisor or alternate shall be available with support staff to provide emergency response after normal working hours as stated above. Some weekend work may be required as tenant agency needs arise. The COR will notify the Contractor of these needs, as soon as possible.

INFORMATION FOR PRICE ADJUSTMENTS

You are required to submit the following data. This information will be used in computing price adjustments for options under 52.222-43, Fair Labor Standards Act and Service Contract Act – Price Adjustment.

Please note that clause 52.222-43 only applies to non-supervisory categories of employees. When computing your bid, what were the rates used for payroll taxes for:

1. Social Security Rate (FICA) ______________________

2. Unemployment Rate (SUA) ______________________

3. Workmen’s Compensation ______________________

4. Other (please identify) ______________________

NOTE: In your base bid/offer, do not include any allowance for any contingency to cover increased costs for which adjustments contained in Clause 52.222-43 – Fair Labor Standards Act and Service Contract Act – Price Adjustment (Multiple Year and Option Contract) (May 1989). An updated

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Department of Labor Wage Determination will be incorporated into the contract annually at the anniversary of the performance start date.

Offerors shall price the option requirement for the four (4) additional twelve month periods by assuming the minimum hourly wages and fringe benefits established by the Administrator, Wage and Hour Division, U. S. Department of Labor, for the initial twelve month period of performance will apply to the four (4) additional twelve month option periods. The minimum wage rates and fringe benefits applicable to the initial twelve month period of performance are outlined in Section I, Wage Determination Number 2015-5097, dated January 10, 2018. You must quote a price for the initial 12 month period as well as all option period in order to be considered for award. A single award will be made. Therefore, Offerors must submit a price on all line items to be considered for award.

Cost Classification Bidders are required to list cost elements of their monthly price bid for Custodial Services as indicated below. Costs listed below are elements of the “standard services” and included in the monthly price.

These costs will be used by the government for internal evaluation. This is not to be considered as an alternative bid.

Cost Element Base Period

10/01/18 – 09/30/19

Option 1 10/01/19 – 09/30/20

Option 2 10/01/20 – 09/30/21

Option 3 10/01/21 – 09/30/22

Option 4 10/01/22 – 09/30/23

Labor Hours (Count) Regular

Overtime Supervisor(s)

Labor Cost ($) Regular

Overtime Supervisor(s)

Supply Cost Equipment Cost Subcontracts/Other

Window Washing Blind Washing

Carpet Shampoo Strip & Refinish Trash Removal

Recycling Removal Landscaping

Snow Removal Pest Management

G&A Profit

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C. DESCRIPTION/SPECIFICATION/STATEMENT OF WORK

C.1 DEFINITIONS

C.1.0 General Program The work specified in this specification shall be in accordance with all Federal, State, county and city laws, codes, and ordinances and shall follow the more stringent of them. In addition to compliance with these laws, the Contractor shall follow all applicable standard industry practices including, but not limited to, the Occupational Safety and Health Act (OSHA) and NIBS.

C.1.0.0 Above Standard Services Above standard services are not included in the standard monthly price. Above standard services shall be ordered by the CO/COR, as needed, to fulfill the Government’s intermittent need for services.

Contractor prices shall include all applicable labor, materials, supplies, training/certifications, equipment supervision, and management. The contractor is not authorized to divert their workforce in order to fulfill orders for above standard work.

C.1.0.1 Acceptance The term constitutes acknowledgment that the supplies or services required in the contact conform to applicable contract quality and quantity requirements.

C.1.0.2 Approval ‘Approval’ means the Government has reviewed the submittals, deliverables, or administrative documents [e.g., insurance certificates, Material Safety Data Sheets (MSDS), etc.], and has determined that the documents conform to contract requirements. Government approval shall not relieve the Contractor of responsibility for complying with Federal, State, and local laws and regulations.

C.1.0.3 Building A reference to ‘facility’ and ‘site’ is interchangeable with ‘building.’ A man-made structure or edifice which services are performed within or on the exterior of the formation and is intended to support or shelter any use or continuous occupancy.

C.1.0.4 Cleanable Square Feet This is calculated by taking the Gross Square Feet minus walls (approx.1.5% of gross square feet) minus non-cleanable areas such as electrical closets, closets, mechanical rooms, storage rooms, raised floor computer rooms, etc.

C.1.0.5 Contracting Officer (CO) The CO has the responsibility for the administration of this contract. The CO alone, without delegation, is authorized to take action on behalf of the Government to amend, modify or deviate from the contract terms, conditions, requirements, specifications, details and/or delivery schedules. However, the CO may delegate certain other responsibilities to authorized Government representatives.

C.1.0.6 Contracting Officer's Representative (COR) The COR shall be appointed by letter from the CO. The CO uses CORs are the primary Government representatives for the administration of the contract. CORs shall have proper training and experience in inspecting contracts, but do not have the authority to modify the contract.

C.1.0.7 Contractor Reference to ‘Contractor’ throughout the PWS even for those references to subcontracted type tasks shall mean the responsibility of the contract service provider.

C.1.0.8 Custodial

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A reference to ‘custodial’ is interchangeable with ‘janitorial’. Custodial and related services can include cleaning, window washing, trash removal, recycling, landscaping, and maintaining a building or area.

C.1.0.9 Environmentally Sustainable These are products or services that have a lesser or reduced effect on human health and the environment when compared with competing products or services that serve the same purpose. This comparison may consider raw materials acquisition, production, manufacturing, product, chemicals, packaging, distribution, reuse, operation, maintenance, or disposal of the product or service. Refer to the ‘Federal Requirements’ section for a list of environmentally sustainable attributes and certifying entities.

C.1.0.10 Federal Holidays Federal holidays are New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, and Christmas Day.

When Federal Holidays fall on weekends, a weekday is typically designated as the holiday.

C.1.0.11 Federally Equipped Food Service This is a facility in Federal Government space where the Government procures and maintains the inventory of food service storage, preparation, cooking and hot and cold holding equipment.

C.1.0.12 Guiding Principles for Sustainable Existing Buildings A practice of using processes that is environmentally responsible and resource-efficient throughout a building's life-cycle. The goal is to minimize and offset consumption of energy, water, and other resources and to eliminate all waste and pollution from building operations and activities. The result is to reduce the environmental impact of the Federal Government, which will expand and complement the building design economy, utility, durability, and comfort. See http://en.wikipedia.org/wiki/Sustainability

The common objective is to reduce the overall impact of the built environment on human health and the natural environment by:

Improving energy efficiency and reductions in greenhouse gas emissions.

Reducing water consumption intensity.

Acquiring green products and services.

Implementing pollution prevention measures, including reduction or elimination of the use of toxic and hazardous chemicals and materials.

Implementing cost-effective waste prevention and recycling programs.

Increasing diversion of solid/trash waste.

C.1.0.13 GSA Green Purchasing Program (GPP) The GPP which includes the Green Purchasing Plan specifies requirements to promote the purchase of environmentally sustainable products and services.

C.1.0.14 Green Cleaning Green Cleaning is a planned and organized approach to cleaning specifically designed to protect building occupant s’ and workers’ health, while at the same time reducing environmental impacts.

C.1.0.15 LEED-EB

Leadership in Energy and Environmental Design for Existing Buildings (LEED) provides building owners and operators with a concise framework for identifying and implementing practical and measurable green building design, construction, operations and maintenance solutions. Once a building has achieved LEED certification all future purchases and services must be evaluated and ensure compliance with LEED to maintain the certification.

C.1.0.16 Modification Modification is a bilateral or unilateral change in the terms of a contract.

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C.1.0.17 Ordering Official Ordering Officials are appointed by letter from the CO. Ordering Officials shall be the Government’s representative for the ordering of supplies and services.

C.1.0.18 Performance Based Service Contracting This is a procurement strategy that seeks to issue technical requirements that set forth outcomes for performance instead of specific requirements on how to perform the service. This strategy shifts the risk of performance to the Contractor by allowing the Contractor to design the methods of achieving desired results as defined by the performance quality standards established by the Government.

C.1.0.19 Product Preference Products that are identified as environmentally sustainable shall be selected over those which do not carry such designations. The following factors to consider when selecting products include: environmental performance, cost performance, bio-based, recycled content, biodegradability, technical performance, and availability.

C.1.0.20 Quality Assurance Surveillance Plan (QASP) The QASP is the Government’s surveillance method for monitoring and evaluating the Contractor's performance under a Performance Based Work Statement (PWS).

C.1.0.21 Quality Control Program (QCP) The Quality Control Program is a system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable. Preparation of this document is the responsibility of the Contractor.

C.1.0.22 Sanitize This is the process of removing dirt and certain bacteria so that the number of germs is reduced to a level that the spread of disease is unlikely.

C.1.0.23 Service Calls Service calls are considered standard service requirements, such as nonrecurring requests for rearranging of furniture in a conference room, special events support, spills, replenishing restroom supplies, etc.

C.1.0.24 Standard Services A standard service is defined as all services that are included in the monthly price or are defined in the contract document. Prices are to include all applicable labor, materials, supplies, training/certifications, equipment, supervision, and management.

C.1.0.25 Stewardship This is the responsibility for managing, conducting or supervising the quality, state or condition of a commercial or institutional building.

C.2 OBJECTIVES AND SCOPE

This contract is for custodial and related services with a Performance-based Work Statement (PWS) for the Courthouse, Federal Building & U.S. Post Office, 801 Broadway, Hannibal, Missouri 63401. As a performance-based contract, the requirements are stated in terms of desired results with associated quality standards. The contract consists of two major functional areas: standard services and above standard services.

Custodial and related services provided by the Contractor are arranged and oversight is provided through one or more of the following entities: GSA’s Regional Office, Service Centers, Field Offices, or Local

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Offices. These entities represent the Facility Management organizations that have been adopted by GSA’s regional leadership.

All references incorporated herein as Web sites (URL’s) are accurate as of November 2017, and may be subject to change by their web publisher. Web pages are provided to the Contractor for additional clarity.

A change to any Web site specified in this contract does not change or alter the contract objectives identified herein.

C.2.0 The Contractor Shall

Furnish all personnel, labor, equipment, materials, tools, supplies, supervision, management, training/certifications, and services, except as may be expressly set forth as Government furnished, and otherwise accomplish all actions necessary to or incident to, perform and provide the work efforts described in the contract.

Ensure that their employees are properly trained, licensed and/or certified to operate necessary building systems or equipment for which licensed and/or certified personnel are required by Federal, State, or local laws; codes, or ordinances.

Be responsible to make the management and operational decisions to meet the quality performance standards required under this contract.

Use innovation, technology and other means and methods to develop and perform the most efficient cleaning services for the building.

Implement an effective Quality Control Plan (QCP).

Implement an effective service call system that results in prompt, professional, and courteous resolution of tenant concerns.

Keep the CO or their designee informed of current status of the work being performed, provide work schedules and provide other pertinent information needed by the CO or their designee.

Reduce the environmental impacts of work performed under this contract by using, to the maximum extent, environmentally sound practices, processes, and products.

Provide training/certifications for their employees that stress stewardship in cleaning practices i.e., the use, disposal and recycling of cleaning chemicals; and dispensing equipment and packaging. Current information on stewardship, training, educational materials and other issues can be found in ASTM E1971-05 or at the ASTM web site. Information on these items is also available on the web site: Stewardship for the Cleaning of Commercial and Institutional Buildings (www.astm.org) and ISSA’s web site (www.issa.com).

C.2.1 Cleaning Hours The performance of the cleaning at building(s) shall take place between the hours of 7 a.m. and 4 p.m.

The hours shall not be changed unless authorized by the CO or their designee.

C.2.2 Building Information Data Sheet Estimates The figures contained in the Building Information Data Sheet are estimates. It is the Contractor's responsibility to notify the CO or their designee if it is believed that the information provided is incorrect.

C.3 GREEN CLEANING

The Contractor is required to conduct custodial and related services in a manner as to utilize industry best practices and guiding principles to minimize the Government’s Environmental Footprint.

The policy of GSA is to bring most, but not all, of its owned buildings into conformity with the most current and Government-accepted version of LEED for Existing Buildings (LEED-EB) current rating system by the U.S. Green Building Council (www.usgbc.org). Only in those instances where GSA is pursuing LEED-EB certification will additional LEED-EB scope requirements be added to this specification as specified in Section H.8 ‘LEED-EB.’

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With the exception of the mandatory products specified in Section C.4.1, ‘Key Sustainable Products (KSPs) Standards’ the Contractor shall give preference to environmentally sustainable supplies and products. For the purpose of this specification, environmentally sustainable shall include, but not be limited to:

o EPA’s Environmentally Preferable Purchasing List.

o Recycled content composition as specified in Section J or the Comprehensive Procurement Guideline

(CPG) items and their associated Recovered Materials Advisory Notices (RMANs), which ever has the greater recycled content.

o Concentrated and ready-to-use cleaning chemicals (spray bottles must be labeled with the contents) that use ecologically sound packaging and are phosphate-free, non-corrosive, non-combustible, nonpoisonous, non-reactive, and non-aerosol; contain no carcinogens, mutagens or teratogens;

contain no ozone-depleting substances; and are bio-based and fully biodegradable. Such products shall have lower toxicity, and reduced potential for skin, eye, and, respiratory irritation than comparable products used for the same purpose and shall contain no unnecessary dyes or fragrances.

o 3rd party certification such as ‘Green Seal’ Certified and/or ‘Safer Choice’.

o United States Department of Agriculture (USDA) bio-based designation.

o Floor finishes and floor maintenance products that are free of metals, such as zinc, arsenic, lead, cadmium, cobalt, chromium, mercury, nickel, or selenium.

SDS Sheets The Contractor shall furnish to the CO or their designee all Safety Data Sheets (SDS). All new products used during the life of the contract must have SDS provided to the CO or their designee prior to bringing and/or using these products on site. The Contractor shall use only commercially available products that meet Federal, State, and local codes. These requirements shall include those identified in Executive Order 13423.

The Contractor shall maintain the SDS in a location accessible to all employees (in accordance with 29 CFR §1910.1200) and shall advise the CO or their designee of its location. The SDS shall be available for inspection by the CO or their designee on request.

C.4 SUSTAINABLE PRODUCTS

The Contractor shall use safe and environmentally friendly products as references throughout this specification. Green cleaning products and processes include those meeting government and third party certified sustainability standards, other environmentally protective products and services as well as those that conserve energy, water and other resources. Contractor shall select and track cleaning products and materials purchases as described herein.

C.4.0 Sustainable Product Standards In the performance of this contract, the contractor shall purchase and use, to the greatest extent possible, the safest and most environmentally friendly products. Products used in GSA facilities shall meet the following standards:

Key sustainable products (KSPs): Categories of products and standards designated by GSA as those most commonly purchased in the execution of contracts and task or delivery orders for supplies and services performed at GSA property. Use of KSPs is mandatory.See the Green Procurement Compilation at https://sftool.gov/greenprocurement for a partial list of products that comply with the KSP standards.

Federal Programs Designated Sustainable Products: A compilation of products designated as sustainable by U.S. Department of Agriculture (USDA) Bio-Preferred, Environmental Protection Agency (EPA) CPG, EPA Safer Choice and Department of Energy's EnergyStar or Federal Energy Management Program (FEMP). Visit https://sftool.gov/green-products/5/cleaning-products.

[14] o When selecting Non-KSP products from the EPA-designated (e.g. Comprehensive Procurement Guidelines (CPG) and USDA designated in the Bio-Preferred Program and all other factors (such as price, performance, and availability) being equal, the Contractor shall select the CPG item.

o For other purchases, unless the Contractor receives an exemption from the Contracting Officer or their designee, the Contractor shall select USDA designated in the Bio- Preferred Program products over products with other sustainable attributes. Visit (http://www.biopreferred.gov/), o For those categories of product not recognized by one of the aforementioned standard’s, preference shall be given to products meeting the California Code of Regulations maximum allowable Volatile Organic Compounds (VOC) levels for the appropriate cleaning product category (California Air Resource Board/California Code of Regulations (CCR), Title 17 CCR Section 94509 – (Topic cited; Standards for consumer products at http://www.arb.ca.gov/consprod/regs/2008/3cp.htm).

o Contractor shall also ensure that (a) Green cleaning products and processes are complaint with the Guiding Principles for Sustainable Existing Buildings. (b) Vacuum cleaners meet the Carpet and Rug Institute (CRI) Seal of Approval. (c) Products meet the American Society of Testing Materials (ASTM) standards. (d) Chemical concentrates that require dilutions are used whenever possible as compared to ready-to-use products. Dilution control equipment should be employed to ensure correct dilutions of concentrates and to protect workers from exposure to concentrated chemicals.

C.4.1 Key Sustainable Products (KSPs) Use of the listed KSPs is mandatory for all contracts and task orders and contractors are required to provide submittals demonstrating compliance (see subsection C.4.1.2 below). These KSPs were selected to simplify compliance with the various statutes and executive orders that require products purchased for use in the performance of this contract include products that are recycled content, biobased, non-ozone depleting, less-toxic alternatives, energy-efficient, water-efficient, and meet environmental standards recommended by EPA or adopted by voluntary consensus standards bodies. Mandatory KSPs and their associated standards follow:

Wastebasket liners 24” x 33” or smaller

≥ 20% post-consumer recycled content OR UL 126 (formerly CCD 126)

Paper towels 100% total recycled content, including ≥ 50% post-consumer recycled content OR Green Seal (GS-1)

Bathroom tissue 100% total recycled content, including ≥ 25% post-consumer recycled content OR Green Seal (GS-1)

Hand Soap USDA BioPreferred AND ONE OF THE FOLLOWING:

EPA Safer Choice or Green Seal (GS-41) or UL 2784 (formerly EcoLogo 104)

Multipurpose cleaner EPA Safer Choice or Green Seal (GS-37) or EcoLogo (UL 2759)

C.4.1.2 Proof of Compliance For each Key Sustainable Product used in the performance of this contract, the Contractor shall submit proof of compliance to the CO or his designee prior to the start of each contract year. For Contractors meeting the KSP standards using AbilityOne products, proof of compliance can be downloaded from the AbilityOne catalog website https://www.abilityone.com/OA_HTML/ibeCZzpHome.jsp?sitex=10020:22372:US)

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C.4.1.3 Exemptions Exemptions may apply when Key Sustainable Products meeting the required standards, or recycle content product material that meet or exceed the EPA recovered material content guidelines, are not available because the item cannot be acquired—

(i) Competitively within a reasonable time frame;

(ii) Meeting reasonable performance standards; or

(iii) At a reasonable price.

The Contractor shall provide the Contracting Officer a short written justification for any proposed exemption; the justification shall be made a part of the permanent contract file.

C.4.2 Green Cleaning Plan The Contractor shall submit a green cleaning plan that sets forth the procedures, products and equipment that will be used to reduce the exposure of building occupants and maintenance personnel to potentially hazardous chemical, biological and particulate contaminants. The plan shall include building-specific standards that will apply to dusting, dust mopping, dry floor cleaning, chemical handling and tracking, cleaning equipment and associated planned maintenance. Plan shall also describe how hard floor and carpet maintenance will minimize chemical use; practices for cleaning entryways; practices for the handling and storage of cleaning chemicals to minimize spills, leaks, and other mismanagement; practices related to the use of chemical concentrates and dilutions systems; personnel training; and green cleaning quality control processes.

C.5 STANDARD SERVICES

C.5.1 Interior Services The Contractor shall provide interior standard services for the work items listed below.

C.5.1.0 Performance Standards The Contractor through innovation, technology, or other means shall perform the work in this contract to meet the quality and performance standards in this Section. Evaluations of the Contractors work shall be based on the standards in this Section and conducted in accordance with the Government’s ‘Quality Assurance Surveillance Plan (QASP).’

C.5.1.1 Floor Care The Contractor shall provide a floor maintenance schedule to the CO/COR

Bare Floors: Floors, base moldings, and grout shall be clean and free of debris including but not limited to dirt, water streaks, mop marks, string, gum, tar, and other foreign matter. The floors shall maintain their natural luster and not have a dull or pitted appearance.

Wet mopping of bare floors shall be cleaned using disinfectant cleaner(s) with additional scrubbing, if necessary. These floors shall be slip resistant. Surfaces, baseboards, and corners shall be clean and dry.

Walls, baseboards, and other surfaces shall be free of splashing and markings from the equipment. There shall be no visible buildup of finish in corners or crevices.

Mops and cleaning rags shall be cleaned and sanitized before and after each day of use. Mops and cleaning rags used in restrooms shall not be used to clean any other areas.

Asbestos Containing Building Material (ACBM) Floors: Cleaning of flooring that may contain asbestos material, such as Vinyl Asbestos Tile (VAT), shall comply with the methods prescribed in the National Institute of Building Sciences (NIBS) Guidance Manual, ‘Asbestos Operations and Maintenance Work Practices.’ The Contractor shall have a copy of the NIBS Guidance Manual. Upon request, the Government shall make available to the Contractor any asbestos sampling results.

There is asbestos floor tile in different areas of this building (approx. 19,832 sf), on floors 1, 2 and 3.

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ADP/Data Center Floors: Damp mopping shall be the only method of wet cleaning for floors in Automated Data Processing (ADP)/Data Center spaces.

Asphalt Floors: Damp mopping shall be the only method of wet cleaning for floors containing asphalt material.

Granite and Marble Floors: All applicable floor areas shall be maintained in accordance with industry standards, and the standard identified in the Contractor’s ‘Quality Control Plan.’

Loading Dock Floors: Spill residues and clean-up materials shall be disposed of in accordance with the Environmental Protection Agency (EPA) and/or State and local regulatory agency requirements.

Stripping Floors: The old finish or wax shall be removed in accordance with standard commercial practices. Spots shall be eliminated. There shall be no evidence of gum, burns, scuffmarks, or wax build-up in corners or crevices. UNDER NO CIRCUMSTANCES SHALL BURNISHING OR DRY

STRIPPING METHODS BE USED ON ACBM FLOORING.

Finishing Floors: Walls, baseboards, and other surfaces shall be free of finish residue and marks from equipment. Floors shall be free of streaks, mop strand marks, and skipped areas. The applied finished area shall have a uniform luster.

Hard floors in common areas shall be stripped and refinished 1X annually as part of the standard service.

Sealing Floors: Sealant must adhere to the floor. Floor areas must be evenly coated with a slip resistant seal.

Wood Floors: There shall be no water solutions used on wood flooring. There shall be no dry stripping methods used on wood flooring.

C.5.1.2 Carpets and Rugs Build-up, spills and crusted materials shall be removed along with spots and smears. There shall be no areas of deterioration or fuzzing to the carpets and rugs as a result of harsh brushing or scrubbing.

Cleaned areas of carpets and rugs shall be reasonably blended with surrounding carpets.

All carpet in common areas shall be shampooed of 1X annually as part of the standard service.

The Contractor shall coordinate with the CO or their designee the times when carpet shall be cleaned.

The carpet shall be dry before customers occupy the building on the next business day. The Contractor shall take measures to prevent the growth of mold. Moving of duplicating equipment, computer equipment, and similar types of electric and electronic equipment is to be coordinated with the CO or their designee and customer, as required, prior to cleaning of the carpet. Any furnishings moved are to be returned to their original positions.

Spot Cleaning: Carpet surfaces shall be free of removable spots, soiled traffic patterns, dirt, dust, debris, gum, and crusted materials.

Vacuuming: Carpet surfaces are to be free of dirt, dust, and other debris. Vacuuming shall be done at a frequency that will protect the integrity of the carpet and prolong wear. The Contractor shall utilize at a minimum HEPA vacuum cleaners that meet the requirements of the Carpet and Rug Institute’s ‘Seal of Approval/ Green Label Vacuum’ Program.’

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C.5.1.3 Floor Mats And Runners The Contractor shall furnish all mats and runners.

Replacement mats, photos, description, type, size, shall be submitted to the CO/COR for review and approval prior to purchase and install.

Mats and runners shall be laid out as specified by the CO/COR at main entrances, main lobbies, and main and secondary corridors at all times. Mats and runners shall be free of removable spots, soiled traffic patterns, dirt, debris, gum, and crusted materials. There shall be no areas of deterioration or fuzzing as a result of harsh brushing or scrubbing. They shall receive scheduled cleanings and routine inspections based upon the manufacturer's instructions. Mats and runners shall be stored in accordance with the ANSI/ASEE A1264.2-2006 ‘Provision of Slip Resistance on Walking/Working Surfaces Guidelines.’

The use of larger mats and runners, where appropriate, as opposed to several smaller mats and runners, is preferred to eliminate overlapping and to reduce potential tripping hazards.

In the event of wet or inclement weather mats and runners are used, the mats and runners shall be placed at entrances and at other areas identified by the CO or their designee prior to the building occupants reporting to work. Wet or inclement weather mats and runners shall be removed, cleaned, and stored by the Contractor when the CO or their designee determines that they are no longer required.

C.5.1.4 Restrooms, Shower Rooms, Locker Rooms and Holding Cells All areas shall be cleaned using a disinfectant cleaner. Fixtures shall maintain a high level of luster and be free of dust, mold, mildew, streaks, and encrustations. Partitions, doors, vents, sills, and walls shall be free of dust, dirt, bodily fluids and waste, and graffiti. Shower curtains shall be cleaned and free of mold and dirt.

Restrooms shall be free of discarded material and trash shall be emptied to prevent the containers from overflowing.

Dispensers: The Contractor shall provide dispensers, including dispensers in tenant break rooms. The Contractor shall replenish supplies and fill dispensers as a standard service. The supplies for the provided dispensers shall be compatible with the dispenser’s manufacturer’s requirements. Hand soaps shall not contain antibacterial agents except where required by Federal, State, local requirements and health codes.

Monies collected from tampon and sanitary napkin dispensers shall be retained by the Contractor who shall provide and replenish the product at their expense.

Floors: The quality standard for providing standard service is the same as that described in Section C.5.1.1. ‘Floor Care.’

Receptacles: The Contractor shall provide receptacles. The Contractor shall empty, clean, sanitize all sanitary napkin and waste receptacles and replace the interior collection bags. Disposal of waste shall be treated the same as Blood Borne Pathogens as specified in 29 CFR §1910.1030 (http://www.access.gpo.gov/nara/cfr/waisidx_06/29cfr1910a_06.html).

C.5.1.5 Fixtures All fixtures and surfaces, including washbasins, urinals, modesty panels, toilets, shower stalls, etc., shall be cleaned with no dust, spots, soiled substances, discoloration, mold, build-up, or excess moisture.

Drinking Fountains: All fountains shall be free of dirt, buildup, watermarks, and all other debris or encrustation. As part of the regular cleaning regimen, all fountains shall be sanitized and present a lustrous appearance.

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C.5.1.6 Surfaces All surfaces shall be free of dust, dirt, oil spots, buildup, splashes and smudges. Surfaces should be damp mopped or wiped with a germicidal cleaner.

Metal, Brass and Woodwork: All surfaces, including corners, crevices, moldings, ledges, hand rails, grills, doors, door knobs, door frames, kick plates, etc., shall be free of dust, streaks, spots, hand marks, oil, smudges, dirt, soiled substances, encrustation, and buildup.

Glass Cleaning: All glass, clear partitions, mirror surfaces, bookcases, plate glass and other glass, 70” and below, shall be cleaned and free of dirt, dust, streaks, smudges, watermarks, spots, grime, and shall not be cloudy. There shall be no water spots on the glass or adjacent fixtures or furniture.

C.5.1.7 Walls All wall surfaces shall be free of smudges, marks, dirt, and spots. Cleaning shall not cause discoloration.

C.5.1.8 High Cleaning High Surfaces: Surfaces between 70 inches and above shall be cleaned and free of dirt, dust, and cobwebs. Where glass is present, both sides shall be clean and free of streaks. This does not include the removal of vents, tiles, or fixtures.

C.5.1.9 Dusting Surfaces shall be cleaned to dust free. Micro-fiber cloth, damp cloth, or backpack vacuum with dusting tool shall be the preferred methods used.

C.5.1.10 Trash, Wastebaskets and Ash Receptacles All trash shall be collected and removed to a location designated by the CO/COR. Trash containers shall be emptied and cleaned, odor-free, and free of dirt, dust, debris, residue, and spilled material. Plastic liners for refuse containers shall be the appropriate size for the can, with no more than a 2” overhang.

Liners shall not be torn, worn, or contain residue. All ash receptacles shall be cleaned to free of dust, ashes, odors, tar, streaks, and tobacco residue.

The Contractor shall notify the CO/COR of any item or material identified by the Environmental Protection Agency (EPA) and State and local regulatory agencies as hazardous waste, hazardous materials, or Universal Waste observed in the trash receptacles. Typical prohibited wastes include but are not limited to fluorescent light bulbs, thermostats, thermometers, most chemicals, and batteries as specified in 40 CFR § 260-273.

C.5.1.11 Recyclables The Contractor shall provide all labor, and the means to collect and transport recyclable materials from recycling bins and containers located throughout the building to storage and loading areas as designated by the CO or their designee and as described in Section 10.2.0. ‘Recycling.’

C.5.1.12 Elevators, Escalators and Stairways Door Tracks: Tracks shall be clean and free of dirt, debris, built up, grime, dust, smudges, etc.

Car Surfaces, interior/exterior: All surfaces shall be clean and free of finger marks, smudges, buildup, splashes and spills. Car floors shall be free of removable spots, buildup, splashes, dirt, and debris. Floors requiring a finish shall be maintained at a high luster.

Exposed Surfaces, Treads, Risers and Landings: Stairways, escalators, entrances, landings, railings, risers, ledges, grills, doors, radiators, and surrounding areas shall be free of dirt, dust, spills, splashes, buildup and debris.

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C.5.1.13 Plate Glass All interior glass, including lobby/entrance glass, shall be clean and free of dirt, grime, streaks, splashes, finger marks, moisture, and shall not be cloudy or have water marks.

C.5.1.14 Window Washing All windows shall be clean and free of dirt, grime, streaks, moisture, and shall not be cloudy. Window sashes, sills, woodwork, and other surroundings of glass shall be wiped free of drippings and other watermarks.

All windows shall be cleaned 1X annually as a standard service.

Cleaning of interior and exterior windows shall be strategically coordinated, to maximize cost effective operations or as directed by the CO/COR. The Contractor shall comply with ANSI/IWCA I-14.1, and all Federal, State and local regulations.

C.5.1.15 Blinds and Coverings All blinds, coverings, treatments, cord tapes and valances shall be cleaned and free of dust and spots.

Contractor shall report any coverings that are damaged or malfunctioning to the CO/COR for repair or replacement.

C.5.1.16 Fine Arts Collection The CO/COR and Contractor shall identify fine artworks in the building. Contractor and CO/COR, in collaboration, shall develop a plan to safeguard each piece as appropriate. This plan shall include prevention from damage during services and damage caused by pests.

C.5.1.17 Policing Inside Areas All indoor building areas shall be free of papers, trash, litter, etc.

C.5.1.18 Interior and Atrium Plants All government owned plants shall be free of dust, litter and dead leaves. Contractor shall fertilize, prune, properly hydrate and treat for infestation as necessary to maintain viable, healthy plants. Contractor shall replace plants that die or wither due to contractor negligence.

C.5.1.19 Concessions Areas All furniture and surfaces in public concessions areas, such as vending areas, seating areas, break rooms, etc., shall be clean, sanitized, and free of spills, food crumbs, spots, smudges, marks, and soil. Floors shall be cleaned and maintained in accordance with the ‘Floor Care’ section.

C.5.1.20 Postal Space Postal space areas include areas such as service and box lobbies, swing rooms, work rooms, restrooms, locker rooms, supply rooms, vestibules, loading docks, etc. All areas shall be cleaned in accordance to the standard service requirements.

All postal floors shall be free of dirt, dust, debris, spills, splashes, buildup, grime, etc. Floors containing asphalt material shall be damp mopped as the only wet cleaning method.

Each year, the Contractor shall apply 2 coats of black finish (both coats occurring at roughly the same time) to postal workroom floor, in accordance with floor manufacturer’s recommendations.

Stripping and refinishing requirements shall be completed in accordance with the ‘Stripping and Refinishing’ Section.

C.5.1.21 Deleted

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C.5.2 Exterior Services The Contractor shall provide the following exterior work items as standard services.

C.5.2.0 Performance Standards The Contractor shall provide all resources, labor, tools, equipment, transportation, hauling away, disposal, training, supplies, materials, and oversight to ensure that quality and performance standards are successfully achieved.

C.5.2.1 Plate Glass All exterior glass, including spandrel, vestibule and plate glass, shall be clean and free of dirt, grime, streaks, moisture, splashes, buildup, finger marks and shall not be cloudy.

C.5.2.2 Window Washing Both sides of the glass shall be clean and free of dirt, grime, streaks, moisture, and shall not be cloudy.

Window sashes, sills, woodwork, and other surroundings of interior glass shall be wiped free of drippings and other watermarks.

Windows shall be cleaned 1X annually as a standard service.

Cleaning of interior and exterior windows shall be strategically coordinated, to maximize cost effective operations or as directed by the CO/COR. The Contractor shall comply with ANSI/IWCA I-14.1, and all Federal, State and local regulations.

The Contractor shall submit a written Window Washing Safety Plan to the CO/COR, as specified in the IWCA requirements and the Contractor Submittals/Deliverables Chart.

C.5.2.3 Canopies All canopies and anything affixed to or included in the surfaces of canopies shall be clean and free of all dirt, dust, cobwebs, nests, bird excrement, trash, and debris.

C.5.2.4 Surface Areas All areas, including sidewalks, brick areas, hard surfaces, parking lots, garages, dock areas, moats, platforms, driveways, ramps, lanes, etc., shall be clean and free of dirt, debris, gum, litter, gravel, weeds, oil, and grease. No residual dirt shall remain after the removal of the debris. Spill residues and clean-up materials shall be disposed of in accordance with the Environmental Protection Agency (EPA), and State and local regulatory agency requirements.

C.5.2.5 Ash Receptacles and Trash Containers All solid waste/trash shall be collected and moved to a location designated by the CO/COR. Trash containers and ash receptacles shall be emptied and kept clean, odor-free, and free of dirt, dust, ash, cigarette butts, debris, residue, and spills. Sand in ash receptacles shall be cleaned and replenished as necessary. Plastic liners for trash containers shall fit properly with no more than a 2” overhang. Liners shall not be torn, worn, or contain residue.

C.5.2.6 Raised Surfaces Raised surfaces, such as signs, vending machines, tables, etc., shall be clean, with no dirt, dust, residue, streaks, spots, soil substances, discoloration, or cloth streaks. Surfaces shall be damp mopped or wiped with a germicidal cleaner. Spill residue and clean-up materials used shall be disposed of properly.

C.5.2.7 Graffiti Removal Contractor shall remove graffiti using solvents, graffiti remover, or in accordance with manufacturer recommendations. Graffiti that cannot be removed shall be reported to the CO/COR.

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C.5.2.8 Excrement Removal Contractor shall remove all excrement, from sources such as human, bird and animal. All surfaces, such as steps, stairs, entrances, sidewalks, arcades, landings, balconies, and ledges shall be cleaned of all excrement.

Employees shall be trained in and follow:

OSHA- Occupational safety and health administration standards Center of Disease Control protocols Safety requirements with regards to bat, pigeon, or other avian pest excrement Other applicable local, state and federal laws, standards and protocols

C.5.2.9 Policing Outside Areas All areas, including lawn, grounds, planted areas, sidewalks, hard surfaces, parking areas, garages, docks, platforms, driveways, ramps, lanes, etc., shall be cleared of gum, litter, debris, paper, trash, and other discarded materials.

Unim…