47PD0321R0023 Attachment 4 PBS Past Performance Questionnaire (PPQ).pdf

PBS Past Performance Questionnaire (Solicitation # 47PD0321R0023, Attachment 4)

Custodial and Related Services at C. Bascom Slemp Federal Building, Big Stone Gap, VA and Abingdon Federal Building and Courthouse, 180 W. Main Street, Abingdon, VA 24210.

CONTRACTOR IN QUESTION:______________________________________________________

PROJECT BEING EVALUATED:______________________________________________________

Name of Client, Client Email, and phone number: ___________________________________________

QUESTIONS

On a scale of 0 to 10, rate the Contractor on following areas of performance (scale is defined with each factor).

1. To what level of consistency did the Contractor’s staff demonstrate technical knowledge to successfully perform the services?

0 – Contractor’s staff failed to adequately demonstrate technical knowledge required to successfully perform the services.

10 – Contractor’s staff consistently demonstrated adequate technical knowledge to successfully perform the services.

Rating:

Comments

2. How well did the contractor adapt to changing environments and requirements throughout the contract?

0 – Contractor failed to adapt to changing environments and requirements throughout the contract.

10 – Contractor was pro-active and successful in adapting to changing environments and requirements throughout the contract.

Comments:

3. How effectively did the contractor communicate with your organization or agency?

0 – Contractor failed to communicate effectively creating difficulty in communicating issues and presenting a fractured front to the customer agencies

10 – Contractor communicated effectively by clearly communicating issues and concerns and presenting a common front to customer agencies.

4. Rate the Contractor’s management of subcontractors on the project.

0 – Contractor channeled all subcontractor issues through to the owner without any involvement and the quality of work suffered significantly due to lack of management.

10 – Contractor actively and effectively managed the subcontractors and handled all coordination issues.

5. Rate the Contractor’s quality control of the project.

0 – Contractor did not resolve quality of work issues and the services suffered due to lack of quality control.

10 – Contractor resolved quality of work issues and services flowed smoothly resulting in a high-quality project.

6. Rate the Contractor’s ability to recruit and retain qualified personnel.

0 – Contractor was not able to satisfactorily recruit and retain qualified managers or other key personnel.

10 – Contractor was able to continually recruit and retain qualified managers or other key personnel.

7. Rate the contractor’s supervision, management, and overall effectiveness of their quality control to enforce contractual compliance.

0 – The contractor’s supervision, management, and overall effectiveness was lacking and was reflective of their poor-quality control to enforce contractual compliance.

10 – The contractor’s supervision, management, and overall effectiveness of their quality control was superior and was reflected in the ability to enforce contractual compliance.

8. Rate the Contractor’s overall management of the project.

0 – Contractor was not proactive, and services suffered due to lack of management.

10 – Contractor was proactive and responsive, and the services were efficiently and effectively provided.

9. If you had a choice, would you contract with this Contractor again? Why or why not?

10. What are the company’s strong points or what did you like about them?

11. What are the company’s weak points or what did you not like about them?

12. Do you know of any other projects performed by this contractor (please provide details and points of contact)?

13. In summary, would you describe the contractor’s quality of services and overall performance as a._____ significantly better than b.____ acceptable slightly better than c.____ acceptable d.____ slightly less than e.____ acceptable entirely unacceptable

Contact Name: ___________________________________

Contact Position: ___________________________________

Company/Agency: ___________________________________

Email address: _______________________________________

Telephone No: ________________________________________