4570_Pool_Concession_Services_RFP_FINAL.pdf

SOLICITATION TITLE:

SOLICITATION NO.:

PROPOSAL DUE DATE:

PROPOSAL DUE TIME:

SUBMIT TO:

PRE-PROPOSAL CONFERENCE:

CONFERENCE ATTENDANCE:

CONTACT:

ISSUE DATE:

POOL CONCESSION SERVICES

CS3-961-4570

November 22, 2022

4:00 p.m. local Arizona time

Via email to:

raquel.mcmahon@chandleraz.gov Email and attachments may not exceed 50 MB

November 8, 2022 10:00 a.m. local Arizona time

Dial in number: 1-415-655-000 Meeting number: 2599 859 4889

Raquel McMahon, CPPB Procurement Officer Phone: (480) 782-2407 Email: raquel.mcmahon@chandleraz.gov

October 26, 2022

Proposals for the commodity or service specified will be received by the Purchasing Division, City of Chandler, via email to raquel.mcmahon@chandleraz.gov, until the time and date cited above.

Proposals must be received in the email inbox of the responsible Procurement Officer on or prior to the exact time and date indicated above.

Instructions for preparing proposals are provided on the following pages.

RFP Summary: The City is requesting proposals from qualified offerors to provide the City with pool concession services pursuant to the attached agreement.

INFORMATION AND INSTRUCTIONS TO PROPOSERS

1. Vendor Registration. Proposers must register via the on-line vendor registration system to automatically receive notification of addenda to this solicitation or notice of other solicitation opportunities. Visit https://www.chandleraz.gov/business/vendor-services/purchasing, select Vendor Registration and Management.

2. Addendum. This RFP may only be modified by a written addendum. Proposers are responsible for obtaining all addenda. A Proposer must not rely on verbal responses to inquiries. A verbal reply to an inquiry does not constitute a modification of the solicitation.

3. Late Proposals. Late proposals will not be accepted. It is the sole responsibility of the

Proposer to ensure that its proposal is received at or prior to the exact date and time indicated on the Notice Page. The time stamp of the City’s email system will govern timeliness of submission.

4. Cost of Proposal Preparation. The City will not reimburse any Proposer the cost of responding to a solicitation.

5. Duty to Examine. It is the responsibility of each Proposer to examine the entire solicitation, seek clarification and make inquiries, and examine its proposal for accuracy before submitting it. Lack of care in preparing a proposal will not be grounds for modifying or withdrawing the proposal after the due date and time, nor will it give rise to any claim.

6. Inquiries. Any inquiry related to this solicitation, including any requests for or inquiries regarding standards referenced in the solicitation must be directed solely to the Procurement Officer listed on the cover page of the solicitation. Proposers will not contact or direct inquiries concerning this solicitation to any other City employee unless the solicitation specifically identifies a person other than the Procurement Officer as a contact.

All inquiries, except those at the Pre-Proposal Conference, should be submitted in writing and refer to the appropriate solicitation number, page and paragraph. The City will consider the relevancy of all inquiries but is not required to respond in writing.

Any inquiry must be submitted as soon as possible and should be submitted at least ten days before the proposal due date and time for review and determination by City. Failure to do so may result in the inquiry not being addressed in a solicitation addendum.

7. Remote Attendance at Pre-Proposal Conference. The City may offer remote attendance at the Pre-Proposal Conference via a City-hosted dial-in meeting. If remote attendance is offered, meeting details will be provided on the Notice Page. Interested Offerors attending remotely may be required to register and provide, at a minimum, attendee name and company name.

Remote attendance is provided as a courtesy. Attendees are responsible for all aspects of their attendance. The City will not provide technical support for remote attendance.

https://www.chandleraz.gov/business/vendor-services/purchasing https://www.chandleraz.gov/business/vendor-services/purchasing

8. Exceptions to the Solicitation. Any exception to the solicitation must be submitted as soon as possible and should be submitted at least ten days before the proposal due date and time for review and determination by City. Failure to do so may result in the exception not being addressed in a solicitation addendum.

9. Proposal Amendment or Withdrawal. A proposal may be withdrawn at any time before the due date and time. A proposal may not be amended or withdrawn after the due date and time except as otherwise provided by applicable law.

10. Unit Price Prevails. In the case of discrepancy between the unit price or rate and the extension of that unit price or rate, the unit price or rate will govern.

11. Non-Collusion and Non-Discrimination. By signing and submitting the proposal, the

Proposer certifies that the Proposer did not engage in collusion or other anti-competitive practices in connection with the preparation or submission of its proposal; and the Proposer does not discriminate against any employee or applicant for employment or person to whom it provides services because of race, color, religion, age, sex, national origin, or disability, and that it complies with all applicable Federal, state and local laws and executive orders regarding employment.

12. Waiver and Rejection Rights. The City reserves the right to waive any immaterial defect or informality; or reject any or all proposals, or portions thereof; or reissue the Request for Proposal; and will be the sole judge of the merits of the proposals received.

13. Proposal Opening. Proposals will be opened as indicated on the Notice Page, unless amended in writing by the Procurement Officer issuing the solicitation. The name of each Proposer will be public information following the proposal opening. No other information will be publicly disclosed at that time.

14. Public Record. All proposals submitted in response to this solicitation and all evaluation related records will become property of City and will become a matter of public record for review, subsequent to publication by the City of the proposed award in the agenda for the City Council Meeting, or upon award by the appropriate approving authority or as otherwise required by law.

15. Confidential Information. A request for nondisclosure of data such as trade secrets or other proprietary information must be submitted with the proposal and must contain the basis for the request. Any information included in the request must be submitted as a separate file. Price is not confidential and will not be withheld. A blanket statement of confidentiality will not be considered. It is the Proposer’s responsibility to identify and segregate the information in the proposal provided to the City.

The City will review all requests for confidentiality and may approve or deny all or portions of the request. Information denied confidentiality will be released as public information. In the event of a public records request for information granted confidentiality, the City will endeavor provide 48-hours’ notice before releasing materials in order for the Proposer to apply for a court order blocking the release of the information.

16. Proposal Acceptance Period. All proposals will remain valid for 120 days after the day of the opening of proposals. The City may, at its sole discretion, release any proposal and return any security (as applicable) prior to that date. No Proposer may withdraw a proposal during this period without written permission from the City. Should any Proposer refuse to enter into an agreement, under the terms and conditions of the procurement, the City may retain any security (as applicable) as liquidated damages.

17. Discussions with Proposers and Revisions to Proposals. Discussions and additional investigations may be conducted with responsible Proposers who submit proposals determined to be reasonably susceptible of being selected for award for the purpose of clarification to assure full understanding of, and responsiveness to, the solicitation requirements. Proposers will be accorded fair and equal treatment with respect to any opportunity for discussion and revision of proposals, and such revisions may be permitted after submissions and prior to award for the purpose of obtaining best and final proposals.

In conducting discussions, there will be no disclosure of any information derived from proposals submitted by competing Proposers. The purposes of such discussions will be to:

determine in greater detail such Proposer’s qualifications; explore with the Proposer the scope and nature of the project, the Proposer’s proposed method of performance, and the relative utility of alternate methods of approach; determine that the Proposer will make available the necessary personnel and facilities to perform within the required time;

agreeing upon compensation, which is fair and reasonable, taking into account the estimated value of the required services, and the scope, complexity and nature of such services.

18. Clarifications. City reserves the right to obtain Proposer clarifications where necessary to arrive at full and complete understanding of Proposer’s product, service, and solicitation response. Clarification means a communication with a Proposer for the purpose of eliminating ambiguities in the proposal and does not give Proposer an opportunity to revise or modify its proposal.

19. Agreement Negotiations. City reserves the right to conduct exclusive or concurrent negotiations with responsible Proposer(s) for the purpose of agreeing to the conditions, terms and price of the proposed agreement unless prohibited. Proposers will be accorded fair and equal treatment in conducting negotiations and there will be no disclosure of any information derived from proposals submitted by competing Proposers. Exclusive or concurrent negotiations will not constitute an agreement award nor will it confer any property rights to the successful Proposer. In the event the City deems that negotiations are not progressing, the City may formally terminate these negotiations and may enter into subsequent concurrent or exclusive negotiations with the next most qualified Proposer(s).

20. Payment. Proposers may agree to accept the City Procurement Card (Mastercard) for payment. Proposers should indicate on the Proposer Information and Offer Section of this RFP, their willingness to accept City Procurement Card payments. The inability to accept payment by City Procurement Card will not disqualify a Proposer’s response.

Proposers may also agree to accept other traditional payment methods, including automated clearinghouse (ACH). Payment terms for traditional payment methods are Net 30 upon receipt of an accurate invoice. Proposers may propose additional discounts for early payment within their proposal.

21. Local Business Consideration. Where the Chandler Administrative Regulation MS-16 Local Business Consideration is applicable, any applicable Chandler Transaction Privilege Tax will be deducted from the net cost for the purpose of evaluation.

22. Protests. A protest must be in writing and be filed with the Purchasing Division. To be considered filed, a protest must be submitted via email to the Procurement Officer identified on the Notice Page.

A protest of a solicitation must be received not less than five days before the solicitation opening date.

A protest of a proposed award requiring City Council approval must be filed within five calendar days of the first posting of the award recommendation. Award recommendations are posted on the Purchasing web site at www.chandleraz.gov/purchasing and/or the City Clerk web site at http://www.chandleraz.gov/default.aspx?pageid=1007 If the protest due date occurs on a weekend or holiday, the protest must be filed the next business day.

A protest of an award not requiring City Council approval (less than $50,000 or $30,000 for Consultants) must be submitted within ten calendar days of the date the protester knows or should have known the basis of the protest.

A protest must include:

• The name, address and telephone number of the protester;

• The signature of the protester or its representative;

• Identification of the project and the solicitation or agreement number;

• A detailed statement of the legal and factual grounds of the protest including copies of relevant documents; and the form of relief requested.

The City will review the protest and may issue a written response.

23. Award. Unless otherwise provided in this solicitation, the City reserves the right to make multiple awards, award by item, group or as a total, as is deemed most advantageous to the City.

24. Execution of Agreement. Within ten days of notice that Proposer is the recommended awardee, Proposer will execute and return the Agreement to Purchasing.

25. Persons with Disabilities. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter, by contacting the Procurement Officer. Requests must be made as early as possible to allow time to arrange the accommodation.

http://www.chandleraz.gov/purchasing http://www.chandleraz.gov/default.aspx?pageid=1007

PROPOSAL CONTENT

Proposers must submit one copy of the proposal via email to the responsible Procurement Officer. The REQUEST FOR PROPOSAL TITLE, NUMBER AND OFFEROR NAME should be in the subject line of the email. Emails and attachments may not exceed 50 MB in size. Attachments should be in .pdf format and named with the RFP number and Offeror name. A single email is preferred, however multiple emails are permissible provided that all are received prior to the due date and time.

Proposals should include the following information in the order listed:

1. Completed Proposer Information and Offer Section. Complete and submit the Proposer Information and Offer Section in the format provided in this solicitation. Failure to do so may result in the proposal being rejected as non-responsive. The Proposer Information and Offer Section within the solicitation must include a signature by a person authorized to sign the proposal. The signature must signify the Proposer’s intent to be bound by its Proposal and the terms of the solicitation and that the information provided is true, accurate and complete.

2. Responses to Proposal Evaluation Criteria. Submit information requested in the Evaluation Criteria Section provided in this solicitation. Forms, such as pricing forms, must be completed in the format provided in the solicitation. Failure to do so may result in the proposal being rejected as non-responsive.

3. Exceptions to Agreement. The City’s standard Agreement is included as a part of this solicitation. By submitting a proposal, the Proposer acknowledges having reviewed the Agreement. Any exceptions to the Scope of Work or Specifications or to Agreement terms and conditions must be included with the proposal and be clearly identified. Exceptions not included in the proposal may not be introduced in the future. Any exceptions to the Scope of Work, Specifications or the Agreement language will be considered and included in City’s evaluation of the proposal. A proposal that takes exception to a material requirement of any part of the Scope of Work, Specifications or Agreement language may be rejected as non-responsive.

4. Disclosure. If the Proposer has been debarred, suspended or otherwise lawfully precluded from participating in any public procurement activity, including being disapproved as a subcontractor with any Federal, state or local government, or if any such preclusion is currently pending, the Proposer must make disclosure. In the proposal, the Proposer must include information including the name and address of the governmental entity, the effective date and duration of this suspension or debarment, and the relevant circumstances. The City reserves the right to reject a proposal received from a Proposer, including each of its principals, who is currently debarred, suspended or otherwise lawfully prohibited from any public procurement activity.

PROPOSER INFORMATION AND OFFER SECTION

Company Name

Business Type (Corporation, Partnership, etc.)

State of Incorporation (if applicable)

Federal Tax I.D. No.

Address

City, State, Zip

Authorized Signature

Name and Title

Contact Name

Title

Telephone

E-mail

Chandler Transaction Privilege Tax (TPT) No. (if applicable) Date of issue:

Is proposed purchase subject to TPT? _______yes _______no

Will you accept a City Procurement Card (MasterCard) for payment of invoices? _______yes _______no

If you accept a MasterCard for payment, do you charge a fee?

_______yes _______no If yes, what is the fee?______

Will you accept automated clearinghouse (ACH) for payment of invoices? _______yes _______no

Prompt Payment Terms Offered _______% Net _________ days

Disclosure of Debarment or Suspension

_______yes _______no

(If yes, please attach description of the circumstances)

Exceptions Taken

_______yes _______no

(If yes, please attach a clearly identified section)

Date Addendum #1 Acknowledged/Received

Date Addendum #2 Acknowledged/Received

Date Addendum #3 Acknowledged/Received

SCOPE OF WORK

EXHIBIT A

BACKGROUND

The City of Chandler is seeking a Contractor to provide Pool Concession Services and birthday party packages as described herein. This is not an exclusive contract. The City of Chandler will allow guests to bring in food and beverage in the facility during public swim hours according to our Outside Food and Beverage Policy. At each site there are food and beverage vending machines from a vendor under state contract to provide services to customers during programming outside of normal hours. There is also an established partnership with the Chandler Unified School District to provide a Summer Food Service Program which provides free meals Monday through Friday at the following locations: Arrowhead Pool – breakfast (8-9 am) and lunch (12:30-2pm); Desert Oasis Aquatic Center – lunch (11 am – 1 pm) and PM snack (2–3pm) to individuals 18 & under. The City of Chandler will provide two brick and mortar structures to operate concession services out of. These sites are Arrowhead Pool and Desert Oasis Aquatic Center. The permanent structures include electrical and sinks. Successful vendor will have to provide refrigerator, freezers and ice machine at those sites. Successful vendor must provide Maricopa County Health Department approved self-contained trailer or food vending service truck at Mesquite Groves Aquatic Center, Hamilton Aquatic Center and Nozomi Aquatic Center. The Aquatics Superintendent or designee with approval of the same shall approve concession hours of operation and/or changes.

1. SCOPE

A. CONTRACTOR shall provide concession operations and birthday party packages at the

City of Chandler Nozomi Aquatic Center, 250 S. Kyrene Rd.; Hamilton Aquatic Center, 3838 S. Arizona Ave.; and Mesquite Groves Aquatic Center, 5901 S. Hillcrest Dr., Chandler, Arizona.

B. CONTRACTOR shall use the premises throughout the term of the contract for the purpose of and to diligently conduct the business thereon to produce the best gross income that can be reasonably expected. Failure to continuously use the premises for said purposes, or the use thereof for purposes not expressly authorized herein, shall be grounds for termination by City.

C. CONTRACTOR shall provide permitted self-contained trailers or food service vehicles at

Nozomi Aquatic Center, Hamilton Aquatic Center and Mesquite Groves Aquatic Center.

CONTRACTOR shall provide all equipment necessary for food concession services at all locations. CONTRACTOR shall provide a list of equipment with a brochure and/or pictures with offer.

D. CONTRACTOR shall be responsible for obtaining the appropriate operating Permits from

Maricopa County Health Department and employees must possess Food Handler cards issued by Maricopa County Health Department.

2. FACILITY MAINTENANCE

A. CONTRACTOR shall furnish, at their own expense, all equipment, furniture, fixtures, supplies, etc. needed for the operation of the concession stands.

B. CONTRACTOR shall be solely responsible for damages to the concession facilities and equipment OWNED BY CITY through negligence on CONTRACTOR's part, employees, sub-contractors, or by his customers. CITY will have final determination as to where the responsibility lies. It is recommended the CONTRACTOR obtain a maintenance contract on the CITY OWNED equipment in case of equipment failure or breakdown during CONTRACTORS use.

C. CONTRACTOR shall maintain the concession facility and surrounding eating premises within all aquatic facilities. CONTRACTOR shall provide for the removal of all trash generated by or as a result of use of the daily concession service or area. All areas and facilities impacted by either function shall remain clean, attractive and inviting to the public at all times. All paper, tables, and other debris in and around concession facility must be picked up or hosed down – suggested frequency is hourly, or more frequently if needed. If the premises are not kept in satisfactory condition, the Aquatics Division has the authority to clean the area and charge actual cost to CONTRACTOR. At the termination of this contract, the CONTRACTOR shall leave the facilities and equipment in good condition. City will inspect the facilities for damage and collect from CONTRACTOR deposit, if necessary.

D. CONTRACTOR shall be responsible for repairs to their own equipment.

E. CONTRACTOR shall be responsible for ALL cleaning and disinfecting in permanent concession facilities. CONTRACTOR must remove all product and material at the end of the operating season and leave the facilities clean. A final walk-thru will be completed to determine if the facilities has been left in satisfactory condition.

3. UTILITIES

CITY will pay for all utilities, and water; and therefore the Aquatics Superintendent or designee must approve in writing the use of any equipment of CONTRACTOR at the premises prior to its installation and/or use. Use of equipment which uses utilities and which has not been approved is a material breach. CONTRACTOR shall be responsible for all telephone installation, equipment, and maintenance and use expenses located in the concession facility. For the purpose of scheduling birthday parties or inquiries on party packages, etc., CONTRACTOR shall be required to provide a phone number for inquiries and a website providing details on birthday party information and reservations. It is suggested the CONTRACTOR allow customers to book a birthday party online.

4. PERSONNEL

A. CONTRACTOR shall be responsible for their actions and those of their employees, sub-contractors and volunteers. Inappropriate conduct toward the public using the Concession Facilities, or anyone they are responsible for, will be deemed a material breach of this contract. Inappropriate behavior for purposes of this paragraph includes, but is not limited to, behavior that in the judgment of the City amounts to rudeness, anger, hostility, dishonesty, violence, or offensive behavior of any kind.

CONTRACTOR’s employees shall be courteous, polite and cordial to the general public at all times.

B. CONTRACTOR’s employees shall be dressed in uniforms to distinguish their employees from CITY employees. CONTRACTOR shall provide information as to employee dress and grooming standards and employee training programs.

5. CONCESSION OPERATION

A. CONTRACTOR shall be expected to manage concession operation in a competitive, cost conscious and customer service minded manner.

B. CONTRACTOR shall provide a balanced and flexible menu that will feature traditional

"fast food fare" yet allow a menu that offers our guests healthy alternatives. Birthday Party Packages (HAC, NAC, MGAC are a required service. CONTRACTOR shall be expected to offer a seasonal operations schedule within Concession facility maintaining a full-time service schedule to patrons during the peak summer season (June and July). CITY operates four of the six aquatic centers on weekends in May, August, Sept, and October. CONTRACTOR shall be expected to provide service on state and city holidays. Opportunities to extend weekend service at Mesquite Groves Aquatic Center in March and April is available.

C. CONTRACTOR shall not permit advertising matter to be displayed in or outside the premises without having first obtained written consent from the Aquatics Superintendent or designee. All CITY flyers, posters, etc. to advertise upcoming events are permitted to be displayed without consent.

D. CONTRACTOR shall use and operate properly all electrical, gas and plumbing fixtures and keep them as clean and sanitary as their condition permits. The use of CITY utilities must be done in compliance with County guidelines. CONTRACTOR equipment must operate off of existing utilities and trailers must be self-sufficient to power its own equipment. CONTRACTOR shall advise CITY of any defective condition which it has noticed at this facility. If issues arise (i.e. plumbing, etc.) as a result of the concessionaire use it is the responsibility of the CONTRACTOR to contact and pay for the professional discipline to resolve the issue.

E. CITY personnel shall maintain the authority to enter the permanent concession facilities without prior notice for fire sprinkler service and general building maintenance.

F. Keys. CITY will issue keys and/or fobs to specific doors and gates at the aquatic facilities. Hours of operation coincide with pool operation hours. CONTRACTOR may NOT change lock cores or locks on any CITY facility. Contractor must secure the pool area and may not proper doors or gates open at any time.

G. CITY will allow guests to bring outside food and beverages into pool area (water bottles, bottled soda, etc.) in accordance with the CITY’s Outside Food and Beverage Policy. Under special circumstances, CITY may provide vending machines inside the pool area.

H. CITY will have a minimum of two (2) and maximum of four (4) special event days where

CITY may be allowed to sell food. CITY sponsored special events do not include recreational swim meets. Recreation Swim Meets are held on Saturday mornings.

CONTRACTOR shall have the option of opening for these meets. If CONTRACTOR chooses to close, the parent booster club will be allowed to sell, dispense or give away food or beverages on the day of the meet only. If CONTRACTOR chooses to open during meets, CONTRACTOR agrees to allow parents (from visiting team and home team) to bring coolers into the facility.

6. OPERATION OF FACILITIES: CITY shall establish a regular schedule of days and hours of operation to best serve the public as set forth on the Schedule of Day and Hours of Operation, hereof. Any changes in this schedule shall be subject to the prior written approval of the Aquatics Superintendent or designee; such approval shall not be unreasonably withheld. CONTRACTOR shall diligently and in a creditable manner furnish services to the public in conformity with all applicable rules and regulations of CITY.

A. City of Chandler Programs and Public Swim Operational Hours:

Swim Lesson Program – it is requested the CONTRACTOR consider offering services during these times. This program is offered Monday – Thursday.

Mesquite Groves Aquatic Center –

Morning lesson program – 8 am – 10 am

Evening lesson program – 5 pm – 7 pm

Hamilton Aquatic Center –

Morning lesson program – 8 am – 11 am

Saturday morning lesson program – 9 am – 11 am

Nozomi Chandler Aquatic Center –

Morning lesson program – 8 am – 11 am

PUBLIC SWIM HOURS (SEASONAL HOURS) – the start of season hours varies and will be established each year by January 17 of each year.

Hamilton Aquatic Center – operates weekends in May, August, September 12 pm – 5 pm

M-Th, 12 pm – 8 pm

Friday, 12 pm – 8 pm

Sat, 12 pm – 6 pm

Sun, 12 pm – 6 pm

Nozomi Aquatic Center – operates weekends in May, August, September 12 pm – 5pm.

M-F, 12 pm – 8 pm

Sat, 11 am – 6 pm

Sun, 12 pm – 6 pm

Mesquite Groves Aquatic Center – opens for the season for daily operations, except Mondays, typically the second weekend in March and remains open until November.

Seasonal hours are:

M-Th, 10 am – 5 pm

Mon & Wed, 7 pm – 9 pm

Fri, 11 am – 8 pm

Sat, 11 am – 6 pm

Sun, 12 pm – 6 pm

PUBLIC SWIM HOURS (NON-SEASONAL HOURS) CITY would request CONTRACTOR to provide weekend hours from March, April, May, August, September, and October from 12 pm – 4 pm.

7. OTHER

A. CONTRACTOR shall provide an identification sign approved by the Aquatics Superintendent or designee. Additional signs must specify exact hours of operation, menu, food, and drink prices. CITY must approve signs and printed material. No commodities, other than swim diapers, may be sold except food, confectionery concessions, and soft drink beverages.

8. BIRTHDAY PARTIES

A. CONTRACTOR shall provide at Nozomi, Hamilton and Mesquite Groves Aquatic Centers, birthday party packages for groups of 25 or less (includes adults and children). Packages should include but are not limited to party favors, soda, a choice of food item and admission fees into facility. CONTRACTOR agrees to reimburse CITY for all admission fees collected from packages. Package must include means of how to book a party, methods of payments, required deposits, cancellation policy, rules, and accounting/process for admission fee repayment, etc.

All parties must be limited to two-hours.

B. CONTRACTOR shall provide CITY a birthday party “hot-line” phone number to be published for inquiries and a website/page. If CONTRACTOR does not provide a birthday package that includes a cake, customers that purchase a birthday package have the option of bringing a cake. The cake option only applies to customers who have purchased the birthday party package.

EXHIBIT B

MENU AND PRICING

SAMPLE MENU

Offeror shall submit sample menu and pricing for items proposed.

BIRTHDAY PARTY PACKAGES, PRICING, PROPOSED PROCESS

Offeror shall submit sample menu and pricing for items birthday party packages.

EVALUATION CRITERIA

Evaluation Criteria: The evaluation criteria are listed below in their relative order of importance.

The offer should contain responses to all of the specific information requested below. The Offeror’s submittal should be organized by section based on the listed criteria.

Qualifications and Experience 45%

1. Provide a brief history of the company including number of years in business, primary business focus and number of years providing the services described in the Scope of Work.

Describe how many years of experience you have in the food concession business.

2. Provide the qualifications of the company and its leadership relative to the services described in the Scope of Work. Include current financial status; supplier/credit references and capital equipment.

3. Provide a list of responsible personnel for managing proposed food concession services.

Include key personnel information, resumes, length of employment, training, education and any other relevant information on known staff that will be utilized in the concession area and therefore aid the service/operations.

4. Describe experience, education, and training in the food preparation industry.

5. Provide a list of experiencing detailing offering and providing birthday party packages.

Method of Approach 35%

Provide a narrative that describes the approach to the Scope of Work. Include:

1. Types of Concession Operation including type of food drink and snack food items offered plus additional services provided to the public will be evaluated.

2. Birthday Party packages and processes

3. Current/proposed personnel level; safety/health training programs; customer service orientation; hiring practices.

4. Plan for providing and maintain services called for in this RFP, including economic return to the City.

5. Please describe in detail the type and quality of food you would be using in providing concession services.

6. Provide a list of Maricopa County Health Department certifications and licenses your company holds.

7. Explain employee-training program and customer training provided for employees.

8. Provide your employee dress and grooming standard for concession environment.

9. Describe Customer Service philosophy/practices and how it is woven into your concession services.

10. Describe your methods of evaluating customer satisfaction. Explain methods of how satisfaction is monitored.

Price Proposal 20%

Complete and submit Exhibit B, Sample Menu and Pricing, and Birthday Party Packages, Pricing and Proposed Process.

City Clerk Document No.

City Council Meeting Date:

SAMPLE

CITY OF CHANDLER SERVICES AGREEMENT

POOL CONCESSION SERVICES

CITY OF CHANDLER AGREEMENT NO. CS3-961-4570

THIS AGREEMENT (Agreement) is made and entered into by and between the City of Chandler, an Arizona municipal corporation (City), and [INSERT NAME OF SERVICE PROVIDER], [INSERT JURISDICTION AND BUSINESS ORGANIZATION] (Contractor), (City and Contractor may individually be referred to as Party and collectively referred to as Parties) and made , 20 (Effective Date).

RECITALS

A. City proposes to provide pool concession services as more fully described in Exhibit A, which is attached to and made a part of this Agreement by this reference.

B. Contractor is ready, willing, and able to provide the services described in Exhibit A for the compensation and fees set forth and as described in Exhibit B, which is attached to and made a part of this Agreement by this reference.

C. City desires to contract with the Contractor to provide these services under the terms and conditions set forth in this Agreement.

AGREEMENT

NOW, THEREFORE, in consideration of the premises and the mutual promises contained in this Agreement, City and Contractor agree as follows:

SECTION I: DEFINITIONS

For purposes of this Agreement, the following definitions apply:

Agreement means the legal agreement executed between the City and the Contractor City means the City of Chandler, Arizona Contractor means the individual, partnership, or corporation named in the Agreement Days means calendar days May, Should means something that is not mandatory but permissible Shall, Will, Must means a mandatory requirement

SECTION II: CONTRACTOR’S SERVICES

Contractor must perform the services described in Exhibit A to the City’s satisfaction within the terms and conditions of this Agreement and within the care and skill that a person who provides similar services in Chandler, Arizona exercises under similar conditions. All work or services furnished by Contractor under this Agreement must be performed in a skilled and workmanlike manner. Unless authorized by the City in writing, all fixtures, furnishings, and equipment furnished by Contractor as part of the work or services under this Agreement must be new, or the latest model, and of the most suitable grade and quality for the intended purpose of the work or service.

SECTION III: PERIOD OF SERVICE

Contractor must perform the services described in Exhibit A for the term of this Agreement.

The term of the Agreement is 1 year and begins on _________ and ends on _________ unless sooner terminated in accordance with the provisions of this Agreement. The City and the Contractor may mutually agree to extend the Agreement for up to four additional terms of one year each, or portions thereof. The City reserves the right, at its sole discretion, to extend the Agreement for up to 60 days beyond the expiration of any extension term.

SECTION lV: PAYMENT OF COMPENSATION AND FEES

Unless amended in writing by the Parties, Contractor's compensation and fees as more fully described in Exhibit B for performance of the services approved and accepted by the City under this Agreement must not exceed [INSERT NUMERICAL FULL AGREEMENT AMOUNT]. Contractor must submit requests for payment for services approved and accepted during the previous billing period and must include, as applicable, detailed invoices and receipts, a narrative description of the tasks accomplished during the billing period, a list of any deliverables submitted, and any subcontractor’s or supplier’s actual requests for payment plus similar narrative and listing of their work. Payment for those services negotiated as a lump sum will be made in accordance with the percentage of the work completed during the preceding billing period. Services negotiated as a not-to-exceed fee will be paid in accordance with the work completed on the service during the preceding month. All requests for payment must be submitted to the City for review and approval.

The City will make payment for approved and accepted services within 30 days of the City’s receipt of the request for payment. Contractor bears all responsibility and liability for any and all tax obligations that result from Contractor’s performance under this Agreement.

All prices offered herein shall be firm against any increase for the initial term of the Agreement.

Prior to commencement of subsequent renewal terms, the City may approve a fully documented request for a price adjustment. The City shall determine whether any requested price increases for extension terms is acceptable to the City. If the City approves the price increase, the price shall remain firm for the renewal term for which it was requested. If a price increase is agreed upon by the Parties a written Agreement Amendment shall be approved and executed by the Parties.

SECTION V: GENERAL CONDITIONS

5.1 Records/Audit. Records of the Contractor's direct personnel payroll, reimbursable expenses pertaining to this Agreement and records of accounts between the City and Contractor must be kept on the basis of generally accepted accounting principles and must be made available to the City and its auditors for up to three years following the City’s final acceptance of the services under this Agreement. The City, its authorized representative, or any federal agency, reserves the right to audit Contractor's records to verify the accuracy and appropriateness of all cost and pricing data, including data used to negotiate this Agreement and any amendments. The City reserves the right to decrease the total amount of Agreement price or payments made under this Agreement or request reimbursement from the Contractor following final contract payment on this Agreement if, upon audit of the Contractor's records, the audit discloses the Contractor has provided false, misleading, or inaccurate cost and pricing data. The Contractor will include a similar provision in all of its contracts with subcontractors providing services under the Agreement Documents to ensure that the City, its authorized representative, or the appropriate federal agency, has access to the subcontractors’ records to verify the accuracy of all cost and pricing data. The City reserves the right to decrease Contract price or payments made on this Agreement or request reimbursement from the Contractor following final payment on this Agreement if the above provision is not included in subcontractor agreements, and one or more subcontractors refuse to allow the City to audit their records to verify the accuracy and appropriateness of all cost and pricing data. If, following an audit of this Agreement, the audit discloses the Contractor has provided false, misleading, or inaccurate cost and pricing data, and the cost discrepancies exceed 1% of the total Agreement billings, the Contractor will be liable for reimbursement of the reasonable, actual cost of the audit.

5.2 Alteration in Character of Work. Whenever an alteration in the character of work results in a substantial change in this Agreement, thereby materially increasing or decreasing the scope of services, cost of performance, or Project schedule, the work will be performed as directed by the City. However, before any modified work is started, a written amendment must be approved and executed by the City and the Contractor. Such amendment must not be effective until approved by the City. Additions to, modifications, or deletions from this Agreement as provided herein may be made, and the compensation to be paid to the Contractor may accordingly be adjusted by mutual agreement of the Parties. It is distinctly understood and agreed that no claim for extra work done or materials furnished by the Contractor will be allowed by the City except as provided herein, nor must the Contractor do any work or furnish any materials not covered by this Agreement unless such work is first authorized in writing. Any such work or materials furnished by the Contractor without prior written authorization will be at Contractor's own risk, cost, and expense, and Contractor hereby agrees that without written authorization Contractor will make no claim for compensation for such work or materials furnished.

5.3 Termination for Convenience. The City and the Contractor hereby agree to the full performance of the covenants contained herein, except that the City reserves the right, at its discretion and without cause, to terminate or abandon any service provided for in this Agreement, or abandon any portion of the Project for which services have been performed by the Contractor. In the event the City abandons or suspends the services, or any part of the services as provided in this Agreement, the City will notify the Contractor in writing and immediately after receiving such notice, the Contractor must discontinue advancing the work specified under this Agreement. Upon such termination, abandonment, or suspension, the Contractor must deliver to the City all drawings, plans, specifications, special provisions, estimates and other work entirely or partially completed, together with all unused materials supplied by the City. The Contractor must appraise the work Contractor has completed and submit Contractor's appraisal to the City for evaluation. The City may inspect the Contractor's work to appraise the work completed. The Contractor will receive compensation in full for services performed to the date of such termination. The fee shall be paid in accordance with Section IV of this Agreement, and as mutually agreed upon by the Contractor and the City. If there is no mutual agreement on payment, the final determination will be made in accordance with the Disputes provision in this Agreement. However, in no event may the payment exceed the payment set forth in this Agreement nor as amended in accordance with Alteration in Character of Work. The City will make the final payment within 60 days after the Contractor has delivered the last of the partially completed items and the Parties agree on the final payment. If the City is found to have improperly terminated the Agreement for cause or default, the termination will be converted to a termination for convenience in accordance with the provisions of this Agreement.

5.4 Termination for Cause. The City may terminate this Agreement for Cause upon the occurrence of any one or more of the following events: in the event that (a) the Contractor fails to perform pursuant to the terms of this Agreement, (b) the Contractor is adjudged a bankrupt or insolvent,

(c) the Contractor makes a general assignment for the benefit of creditors, (d) a trustee or receiver is appointed for Contractor or for any of Contractor’s property (e) the Contractor files a petition to take advantage of any debtor's act, or to reorganize under the bankruptcy or similar laws, (f) the Contractor disregards laws, ordinances, rules, regulations or orders of any public body having jurisdiction, or (g) the Contractor fails to cure default within the time requested. Where Agreement has been so terminated by City, the termination will not affect any rights of City against Contractor then existing or which may thereafter accrue.

5.5 Indemnification. The Contractor (lndemnitor) must indemnify, defend, save and hold harmless the City and its officers, officials, agents and employees (lndemnitee) from any and all claims, actions, liabilities, damages, losses or expenses (including court costs, attorneys' fees and costs of claim processing, investigation and litigation) (Claims) caused or alleged to be caused, in whole or in part, by the wrongful, negligent or willful acts, or errors or omissions of the Contractor or any of its owners, officers, directors, agents, employees, or subcontractors in connection with this Agreement. This indemnity includes any claim or amount arising out of or recovered under workers' compensation law or on account of the failure of the Contractor to conform to any federal, state or local law, statute, ordinance, rule, regulation or court decree. The Contractor must indemnify lndemnitee from and against any and all Claims, except those arising solely from lndemnitee's own negligent or willful acts or omissions. The Contractor is responsible for primary loss investigation, defense and judgment costs where this indemnification applies. In consideration of the award of this Agreement, the Contractor agrees to waive all rights of subrogation against lndemnitee for losses arising from or related to this Agreement. The obligations of the Contractor under this provision survive the termination or expiration of this Agreement.

5.6 Insurance Requirements. Contractor must procure insurance under the terms and conditions and for the amounts of coverage set forth in Exhibit C against claims that may arise from or relate to performance of the work under this Agreement by Contractor and its agents, representatives, employees, and subcontractors. Contractor and any subcontractors must maintain this insurance until all of their obligations have been discharged, including any warranty periods under this Agreement. These insurance requirements are minimum requirements for this Agreement and in no way limit the indemnity covenants contained in this Agreement. The City in no way warrants that the minimum limits stated in Exhibit C are sufficient to protect the Contractor from liabilities that might arise out of the performance of the work under this Agreement by the Contractor, the Contractor’s agents, representatives, employees, or subcontractors. Contractor is free to purchase such additional insurance as may be determined necessary.

5.7 Cooperation and Further Documentation. The Contractor agrees to provide the City such other duly executed documents as may be reasonably requested by the City to implement the intent of this Agreement.

5.8 Notices. Unless otherwise provided, notice under this Agreement must be in writing and will be deemed to have been duly given and received either (a) on the date of service if personally served on the party to whom notice is to be given, or (b) on the date notice is sent if by electronic mail, or (c) on the third day after the date of the postmark of deposit by first class United States mail, registered or certified, postage prepaid and properly addressed as follows:

For the City For the Contractor Name: Name:

Title: Title:

Address: Address:

Phone: Phone:

Email: Email:

5.9 Successors and Assigns. City and Contractor each bind itself, its partners, successors, assigns, and legal representatives to the other party to this Agreement and to the partners, successors, assigns, and legal representatives of such other party in respect to all covenants of this Agreement. Neither the City nor the Contractor may assign, sublet, or transfer its interest in this Agreement without the written consent of the other party. In no event may any contractual relation be created between any third party and the City.

5.10 Disputes. In any dispute arising out of an interpretation of this Agreement or the duties required not disposed of by agreement between the Contractor and the City, the final determination at the administrative level will be made by the City Purchasing and Materials Manager.

5.11 Completeness and Accuracy of Contractor's Work. The Contractor must be responsible for the completeness and accuracy of Contractor's services, data, and other work prepared or compiled under Contractor's obligation under this Agreement and must correct, at Contractor's expense, all willful or negligent errors, omissions, or acts that may be discovered. The fact that the City has accepted or approved the Contractor's work will in no way relieve the Contractor of any of Contractor's responsibilities.

5.12 Withholding Payment. The City reserves the right to withhold funds from the Contractor's payments up to the amount equal to the claims the City may have against the Contractor until such time that a settlement on those claims has been reached.

5.13 City's Right of Cancellation. The Parties acknowledge that this Agreement is subject to cancellation by the City under the provisions of Section 38-511, Arizona Revised Statutes (A.R.S.).

5.14 Independent Contractor. For this Agreement the Contractor constitutes an independent contractor. Any provisions in this Agreement that may appear to give the City the right to direct the Contractor as to the details of accomplishing the work or to exercise a measure of control over the work means that the Contractor must follow the wishes of the City as to the results of the work only. These results must comply with all applicable laws and ordinances.

5.15 Project Staffing. Prior to the start of any work under this Agreement, the Contractor must assign to the City the key personnel that will be involved in performing services prescribed in the Agreement. The City may acknowledge its acceptance of such personnel to perform services under this Agreement. At any time hereafter that the Contractor desires to change key personnel while performing under the Agreement, the Contractor must submit the qualifications of the new personnel to the City for prior approval. The Contractor will maintain an adequate and competent staff of qualified persons, as may be determined by the City, throughout the performance of this Agreement to ensure acceptable and timely completion of the Scope of Services.