4-RFP 2026-068 Attachment A Statement of Work.pdf
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- Solicitation number
- 2026-068
- Issued by
- Los Angeles County, California
About this file
This is a Statement of Work attachment for RFP 2026-068, issued by the Superior Court of California, County of Los Angeles, seeking a corporate credit card program provider for travel-related expenses. The Court, which operates nearly 600 courtrooms with 550 bench officers, 4,500 full-time employees, and 38 locations serving 88 cities, requires a turnkey program including card issuance, merchant category code restrictions, fraud detection, real-time account visibility through an online portal, and centralized billing with monthly statements and audit reports. The Contractor must deliver program setup documentation and onboarding plans upon contract execution, issue corporate cards per Court request schedule, provide monthly consolidated statements, and generate usage and audit reports at minimum quarterly. The contract will have a three-year initial term with two optional one-year renewal periods. Key deliverables include the establishment of spending controls, transaction security features, system maintenance, and dedicated account management with 24/7 support for lost or stolen cards and urgent travel-related issues.
Pricing must be all-inclusive except for applicable taxes, and quotes must be for new products only; used or refurbished items are not acceptable. Alternate brands will not be accepted, and vendors may respond to all or some line items, though the Court may prefer awarding the entire contract to a single vendor. All bids must be responsive to the Court's specific requirements, with particular attention to completing any requested information on solicitation documents. Prices are guaranteed for 120 days from submission. Bid inquiries should be directed to Rachel Cavazos at the Superior Court of California, County of Los Angeles.
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Text version
RFP 2026-068
ATTACHMENT A – STATEMENT OF WORK (SOW)
Corporate Credit Card Program for Travel-Related Expenses
A. BACKGROUND / PURPOSE
The Superior Court of California, County of Los Angeles (Court) seeks to establish a Corporate Credit Card Program through a responsible financial institution. The awarded Contractor will provide, manage, and support corporate credit cards for authorized Court personnel for official travel-related expenses, pursuant to a term contract resulting from this RFP.
B. DETAILED DESCRIPTION OF GOODS AND/OR SERVICES NEEDED
The Contractor shall provide a turnkey corporate credit card program that includes:
1. Corporate Credit Card Services
• Issuance of corporate credit cards to designated Court personnel.
• Ability to configure card limits, card types, and spending controls.
2. Authorized Expense Categories
• Travel-related expenses (airfare, lodging, transportation, fuel, parking, tolls, etc.).
• Meals and incidental expenses incurred during Court business travel.
3. Program Administration & Account Management
• Online portal for real-time account visibility and administrator control.
• Court designee shall have the ability to add, modify, or deactivate cardholders.
• Standard and custom reporting (monthly statements, transaction logs, audits).
4. Transaction Controls & Security Features
• Merchant category code (MCC) restrictions.
• Fraud detection, alerting, and dispute resolution.
• Secure authentication for all system access.
5. Billing & Reconciliation
• Centrally billed statement model.
• Clear monthly statements and data feeds to support reconciliation.
C. APPLICABLE STANDARDS / LEGAL REQUIREMENTS CONTRACTOR MUST ABIDE
The Contractor shall comply with all applicable:
• Federal and State banking regulations.
• Requirements applicable to financial service providers serving public agencies.
• Internal control expectations of the Court’s financial policies and audit standards.
• Data security and privacy requirements for financial transactions and cardholder information.
• Cybersecurity and Generative Artificial Intelligence (GenAI) Court protocols.
D. DELIVERABLES SCHEDULE
The Contractor shall deliver the following at minimum:
Deliverable Due Date Delivery Method
Program setup documentation & onboarding plan
Upon contract execution
Electronic submission to Court Project Manager
Issuance of corporate cards for approved users
Per Court request schedule
Secure delivery to Court-specified location
Monthly consolidated statements Monthly Electronic delivery to Court Finance Unit
Usage and audit reports As requested;
minimum quarterly Electronic delivery
Shipping or physical delivery (if any) shall be made to the Court’s designated location agreed upon at contract implementation.
E. PRODUCT AND/OR SERVICE WARRANTIES
The Contractor shall provide warranties for:
• System uptime and availability consistent with industry standards.
• Accuracy of transaction reporting and billing.
• Replacement of defective or compromised cards at no additional cost.
• Correction of system or portal issues without additional fees.
F. SUPPORT AND MAINTENANCE REQUIREMENTS
The Contractor shall provide:
• Dedicated account management for the Court.
• Customer service for Court administrators and cardholders.
• 24/7 support for lost/stolen cards or urgent travel-related issues.
• Ongoing maintenance of the online account management system.
• Timely updates to features, fraud tools, and security protocols.
G. CONTRACTOR’S RESPONSIBILITIES
The Contractor shall:
• Establish and administer the Court’s corporate credit card program.
• Maintain a secure and compliant financial platform.
• Provide reporting, statements, and account reconciliation tools.
• Offer training for Court administrators and cardholders.
• Ensure adherence to all agreed-upon controls and service levels.
• Maintain confidentiality and protect cardholder data.
H. COURT’S RESPONSIBILITIES
The Court shall:
• Provide a list of authorized cardholders and program administrators.
• Ensure internal compliance with Court financial policies.
• Process payment of authorized statements pursuant to contract terms.
• Notify the Contractor of cardholder changes, issues, or discrepancies.
• Participate in implementation meetings and provide timely feedback.
| ATTACHMENT A – STATEMENT OF WORK (SOW) |
| A. BACKGROUND / PURPOSE |
| B. DETAILED DESCRIPTION OF GOODS AND/OR SERVICES NEEDED |
| C. APPLICABLE STANDARDS / LEGAL REQUIREMENTS CONTRACTOR MUST ABIDE |
| D. DELIVERABLES SCHEDULE |
| E. PRODUCT AND/OR SERVICE WARRANTIES |
| F. SUPPORT AND MAINTENANCE REQUIREMENTS |
| G. CONTRACTOR’S RESPONSIBILITIES |
| H. COURT’S RESPONSIBILITIES |
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