4_PRS_ Performance_Requirements_Summary_ICP Service Contract.pdf
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- Attached to
- PerkinElmer ICP System Service Contract
- Solicitation number
- W911SD26QA095
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This is a Performance Requirements Summary (PRS) for a PerkinElmer ICP System Service Contract that outlines six key performance objectives with associated standards and quality levels.
The contractor is required to conduct annual preventive maintenance (PM) on an Avio 220 Max instrument once per contract year per the Gold Service Plan, with service reports delivered within 10 business days and confirmed by the Contracting Officer's Representative (COR). Unlimited repair service must be provided for all covered equipment, with repairs responding to requests and restoring equipment to operational condition using non-consumable parts, labor, and travel, documented through service reports reviewed by the COR and Points of Contact (POC). Phone and remote technical support must be available throughout the contract period for all covered equipment, with responsiveness verified through technical POC feedback and COR periodic review. PM visit scheduling requires advance coordination with the COR and technical POC at least 14 calendar days before each visit, with no unannounced on-site visits permitted. Written service reports must be delivered within 10 business days following each PM and repair event. Additionally, the contractor must comply with all security, access, operational security (OPSEC), and information protection requirements, including providing required access documentation and completing mandatory training before site access, with compliance verified through COR documentation review and installation access verification.
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| File | Type | Posted |
|---|---|---|
| 3_PWS_ICP Service.pdf |
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ENCLOSURE C - Performance Requirements Summary (PRS)
PerkinElmer ICP System Service Contract
Performance Objective PWS Ref. Performance Standard Acceptable Quality Level Surveillance Method
Conduct annual PM on Avio 220 Max.
2.4, 4.1 One PM visit per contract year on the Avio 220 Max per the Gold Service Plan.
PM performed once per year; service report provided within 10 business days.
COR confirmation and service report review.
Provide unlimited repair service for all covered equipment.
2.5, 4.2 Respond to repair requests and restore covered equipment using non-consumable parts, labor, and travel.
Equipment restored to operational condition; service report provided after each event.
COR/POC observation and service report review.
Provide phone and remote support.
2.6, 4.3 Phone and remote technical support available for all covered equipment throughout the contract period.
Support available and responsive per contract terms.
Technical POC feedback and COR periodic review.
Coordinate PM visit scheduling with Government.
3.1, 4.4 Coordinate each annual PM visit with COR and technical POC at least 14 calendar days in advance.
PM visits coordinated in advance with no unannounced on-site visits.
COR confirmation of advance coordination.
Deliver service reports. 4.5 Provide written service reports after each PM and repair event within 10 business days.
Reports received within required timeframe for each service event.
COR review of reports.
Comply with AT, OPSEC, access, and information protection requirements.
10.1–10.16 Provide access information, complete required training, protect Government information, and comply with installation security procedures.
Required documentation provided before access or within the timeline in Section 10.
COR review of documentation and installation access compliance.
File details come from the government source that posted it. Updated .