4-Exhibit A- Bonfire FAQs.pdf
PDF 250 KB Posted
- Attached to
- 1st Floor Pharmacy Renovation
- Solicitation number
- PROJ-25-098
- Issued by
- Volusia County, Florida
About this file
This is a frequently asked questions exhibit document for Halifax Health's procurement process using the Bonfire vendor platform. The document provides guidance on creating vendor profiles, managing multiple user accounts from the same firm, troubleshooting registration issues, and general platform navigation. Key procedural information includes that multiple accounts from the same firm cannot work simultaneously on the same submission, requiring teams to designate one individual to handle each solicitation through the platform. The document also clarifies that if vendors do not wish to bid on a released opportunity, no action is required, and failure to submit by the bid due date constitutes a "no bid" response.
The exhibit emphasizes best practices for vendor account management, noting that Bonfire treats each individual account separately without linking multiple registrations from the same firm. Support resources are provided through Bonfire's vendor help desk and email support at support@gobonfire.com. The document serves as a vendor orientation guide to prevent common issues such as duplicate submittals, account confirmation problems, and collaborative submission challenges within organizations using Halifax Health's procurement portal.
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Text version
Exhibit A
Bonfire Frequently Asked Questions
How do I create a Vendor Profile on Bonfire?
You can click on the “Log In/Register” icon in the upper right corner of the Bonfire screen https://halifaxhealth.bonfirehub.com/portal/?tab=openOpportunities and follow the prompts. You may also watch this quick video on creating an account https://vendorsupport.gobonfire.com/hc/en-us/articles/7322917689367-Creating-a-Bonfire- Account-VIDEO.
If a firm has multiple people in the firm registered in Bonfire, can they all work on the same submittal?
Multiple accounts cannot work on the same vendor submission at the same time. For example: If John at firm A starts the submission, John will need to be the one who finalizes/submits the submission. A Best Practice is to have the team work on the submittal documents outside of Bonfire and select one person to go into Bonfire, submit the Intent to Bid, and proceed with uploading documents and completing the submittal.
Will individual registrations from the same firm be linked to that firm? Will all submittals by the firm be seen in all of the individuals' accounts?
No. Bonfire treats each individual account as an individual and does not link them. A best practice will be to determine internally which individual is responsible for each solicitation to prevent the duplication of submittals.
I am having difficulty registering as a vendor on Bonfire or have not received an email account confirmation from Bonfire. Who do I contact?
First, look through your trash, junk, etc. email accounts (sometimes a vendor's network will treat outside emails as junk). Second, reach out for assistance from Bonfire Support by clicking on the “Log In/Register” icon in the upper right corner of the Bonfire screen https://halifaxhealth.bonfirehub.com/portal/?tab=openOpportunities. You may also submit a question to Bonfire by clicking on the "Help" button at the lower left corner of the screen.
Miscellaneous Information:
If you have been notified of a bid release, and do not wish to bid, there is nothing further you need to do. If the Bid Due Date/Time has passed and no bid submittal is received this would be deemed a 'no bid'.
Instructions for adding additional new lines are in the instructions paragraph at the top of the sheet.
If I have other questions, who can I email?
You can email questions to support@gobonfire.com more clarity. Or please visit Bonfire’s Vendor Help Desk at https://vendorsupport.gobonfire.com/hc/en-us for additional information.
File details come from the government source that posted it. Updated .