4-Exhibit A- Bonfire FAQs.pdf
PDF 250 KB Posted
- Attached to
- ROC Security Equipment Addition
- Solicitation number
- PROJ-26-018
- Issued by
- Volusia County, Florida
About this file
This document is a Frequently Asked Questions guide for vendors using the Bonfire platform to submit bids for Halifax Health in Florida. The guide addresses the technical and procedural aspects of vendor registration and bid submission on the Bonfire system. Key procedural information includes instructions for creating a vendor profile through the Bonfire portal at https://halifaxhealth.bonfirehub.com/portal/?tab=openOpportunities, with video tutorials available for account creation. The document clarifies that multiple individuals from the same firm cannot simultaneously work on a single submission within Bonfire and recommends designating one person to manage the submission process while the team collaborates on documents externally. Submittals for the advertised security equipment installation project at the Charles L and Miki N Grant Cancer Center—which involves installing badge readers, cameras, j-hooks, patch and paint work, ICRA compliance measures, and fire sealant application in an active healthcare facility—should be coordinated through this centralized submission process.
The FAQ document provides support resources for vendors experiencing registration or technical difficulties, directing them to Bonfire Support through the portal's Help button or to the general support email at support@gobonfire.com. The guide specifies that individual Bonfire accounts are not linked to firm accounts and do not automatically share submission visibility across users, necessitating internal coordination to prevent duplicate submittals. Vendors who receive bid notifications but choose not to participate need not take further action, and failure to submit by the bid deadline will be recorded as a no-bid response. Additional technical instructions and resources are available through Bonfire's Vendor Help Desk at https://vendorsupport.gobonfire.com/hc/en-us.
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Text version
Exhibit A
Bonfire Frequently Asked Questions
How do I create a Vendor Profile on Bonfire?
You can click on the “Log In/Register” icon in the upper right corner of the Bonfire screen https://halifaxhealth.bonfirehub.com/portal/?tab=openOpportunities and follow the prompts. You may also watch this quick video on creating an account https://vendorsupport.gobonfire.com/hc/en-us/articles/7322917689367-Creating-a-Bonfire- Account-VIDEO.
If a firm has multiple people in the firm registered in Bonfire, can they all work on the same submittal?
Multiple accounts cannot work on the same vendor submission at the same time. For example: If John at firm A starts the submission, John will need to be the one who finalizes/submits the submission. A Best Practice is to have the team work on the submittal documents outside of Bonfire and select one person to go into Bonfire, submit the Intent to Bid, and proceed with uploading documents and completing the submittal.
Will individual registrations from the same firm be linked to that firm? Will all submittals by the firm be seen in all of the individuals' accounts?
No. Bonfire treats each individual account as an individual and does not link them. A best practice will be to determine internally which individual is responsible for each solicitation to prevent the duplication of submittals.
I am having difficulty registering as a vendor on Bonfire or have not received an email account confirmation from Bonfire. Who do I contact?
First, look through your trash, junk, etc. email accounts (sometimes a vendor's network will treat outside emails as junk). Second, reach out for assistance from Bonfire Support by clicking on the “Log In/Register” icon in the upper right corner of the Bonfire screen https://halifaxhealth.bonfirehub.com/portal/?tab=openOpportunities. You may also submit a question to Bonfire by clicking on the "Help" button at the lower left corner of the screen.
Miscellaneous Information:
If you have been notified of a bid release, and do not wish to bid, there is nothing further you need to do. If the Bid Due Date/Time has passed and no bid submittal is received this would be deemed a 'no bid'.
Instructions for adding additional new lines are in the instructions paragraph at the top of the sheet.
If I have other questions, who can I email?
You can email questions to support@gobonfire.com more clarity. Or please visit Bonfire’s Vendor Help Desk at https://vendorsupport.gobonfire.com/hc/en-us for additional information.
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