4. SOW 60 MXG 4G Flightline Wireless Warranty & SIM Cards.pdf
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- Solicitation number
- FA442726Q1028
About this file
This is a Statement of Work for the 60th Maintenance Group's 4G Flightline Wireless Warranty program for Calendar Year 2026. The 60th MXG at Travis Air Force Base requires three years of extended warranty and customer support services for a 4G Flightline Wireless Network system installed in September 2024, along with the purchase of 80 additional 4G SIM Cards to expand the existing inventory from 120 to 200 SIM Cards.
The contract covers warranty and support for specific equipment including a Dell R650 Server with Fortinet Gate 90G firewall, Rucus Switch, Nokia AMIA BBU, and related power infrastructure at the Indoor Control Center, plus four outdoor distribution locations equipped with Nokia AZOC RRH Radios and seven antennas. Warranty coverage includes three years for Nokia and Fortinet equipment, two years for Dell equipment, and three years for Hewlett Packard Enterprise SIM card support. Customer support services operate weekdays from 6 AM to 3 PM Pacific Standard Time and include Level 1 emergency phone support, weekly remote health checks, software and IOS patch maintenance within five business days of OEM release, and Level 2 and 3 technical support. Critical issues require an initial response within two hours and onsite support within 72 business hours, while minor issues require initial response within 24 hours and onsite support within seven calendar days. The contractor must support one required annual site visit and submit monthly invoices to WAWF for services. The period of performance is three years from contract award date.
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Statement of Work for 60th MXG 4G Flightline Wireless Warranty CY2026
Description: The 60th Maintenance Group is requesting:
• Warranty and customer support services for the 4G Flightline Wireless program
• Multi Year Warranty/Customer Support Services
• Purchase of 80 additional 4G SIM Cards
1. SCOPE OF WORK:
A. PROJECT: Ensure continued support for the 4G Flightline Wireless Network. This contract will give us extended warranties on components and devices for 3 years and customer service support for the new system installed in September 2024.
Special Qualifications: Understanding of 4G Flightline Wireless Network, core components, ISP, SIM Card installation and programming, monitoring and maintenance of system software and integrity.
B. Equipment:
a. Indoor Control Center: 1ea Server Rack with a Dell R650 Server EPC 4G Core, Fortinet
Gate 90G, Rucus Switch, AT&T ISP Modem, Nokia AMIA BBU, 48 VDC Power Supply, and CyberPower OL 1500RTXL2U.
b. Outdoor Distribution Locations: 4 each locations with Nokia AZOC RRH Radios connected to either, 1 each AW3161-E-F-V2 or 2 each AW3711-E-F antenna. Total of antennas are 7 each, total of radios are 4 each.
c. Warranty Conditions:
i. Nokia Equipment Support – 3yr
ii. Fortinet Equipment Support – 3yr
iii. Dell Equipment Support – 2yr
iv. Hewlett Packard Enterprise Support for 200 SIMs – 3yr
1. Hewlett Packard Enterprise addition of 80 SIMs to the existing 120 SIMs.
2. Hewlett Packard Enterprise Software Upgrade post 80 SIMs addition.
2. WORK SITE CONDITIONS:
A. If contractor is on site, they will be given a workstation. Lifts will be provided by user if needed.
If customer service is by phone or virtual it will be between 0600- 1500 PST Monday through Friday, excluding holidays.
B. Services:
a. Weekday (6am – 3pm PST) Level 1 emergency phone (800 number to be provided) support.
b. Weekly remote checks of key Travis AFB MXG Flightline Private Network components.
c. Software & IOS patch maintenance of the Travis AFB MXG Flightline Private Network components. Updates will be performed within 5 business days (BD) of release by the
OEM.
d. Weekday (6am – 3pm PST) level 2 & 3 support. This support will assist Travis AFB MXG Flightline Private Network administers with issue diagnostics, categorization and resolution. Issues will be categorized as critical or minor.
i. Estimated at 1 hour per week for System Health checks, 3 days per year for System Maintenance if required, and 4 hours for telephone support if required.
ii. Supports 1 required trip back to site per year.
iii. Only those components supplied/installed under the Travis AFB MXG
Flightline Private Network Contract (FA442723P0125) are covered under this option.
C. Remote Monitoring Support will comply with the following items:
a. Critical Issues: Issues/errors that severely affect the user’s service performance and require immediate corrective action; Initial Response: within 2 hours Onsite support (if required): within 72 business hours
b. Minor Issues: Issues that do not significantly impair system performance and are tolerable during system use.; Initial Response: within 24 hours Onsite Support (if required): within 7 calendar days)
3. WORK DESCRIPTION
Continued support for 4G Flightline wireless program. Customer service via phone during set hours. If there is a minor or critical issue and support cannot be carried out over the phone, company will need to come to Travis AFB, CA to provide further support. Remote check-ins and software/IOS patches as well as warranties on devices will be accomplished as needed prior to expirations.
4. MISCELLANEOUS:
a. PERIOD OF PERFORMANCE: 3 year from contract award date
b. Vendor must submit payment invoice to WAWF monthly for services/support NTE agreed upon contract amount.
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