4. PWS_Gate & Overhead Door Maintenance and Repair.docx

Performance Work Statement (Includes associated Performance Requirements Summary (PRS)

PERFORMANCE WORK STATEMENT (PWS)

GATE AND OVERHEAD DOOR PREVENTIVE MAINTENANCE AND REPAIR

18 April 2024

Part 1 General Information

1. General: This is a performance-based non-personal service contract for gate and overhead door preventive maintenance services and repair at Arlington National Cemetery (ANC) in Virginia. The Government will not exercise any supervision or control over the contract service providers performing the services herein. The Contract providers shall be accountable solely to the Contractors who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, licenses, and any other items and non-personal services necessary, except for those items specified as Government furnished property and services to meet the requirements of this PWS. The Contractor shall inspect and perform preventive maintenance on all gates and doors that will ensure continuous and safe operation IAW commercial practice and manufacturer’s recommendation.

1.2 Background: ANC is our nation's most sacred shrine and the final resting place for our most revered military and civilian leaders. The Cemetery receives millions of visitors each year. ANC conducts over six thousand or more funerals yearly – in addition to over 2,000 other ceremonies, such as commemorations, wreath ceremonies, and head-of-state visits. Due to the sensitivity and the high visibility of the mission, ANC maintains the highest level of standards at all times. The gates and overhead doors are of commercial and industrial types and consist of structural framework with electrical system, electrical motor, hydraulic system, hydraulic line/hoses, and a mechanical hydraulic system for manual operation. The installation dates of the gates ranges between two (2) to ten (10) years and with little to no historic maintenance. ANC requires the services that will ensure safe and continuous operations of these gates and doors.

The solution provides enterprise reporting capability for Agency users regardless of access level, as well as reporting for each communication sent on behalf of the Agency. This ability will allow ANC administrators to better analyze the activity to better identify trends, opportunities, and make data-driven decisions with confidence. Communication reporting will provide statistics that reflect at a minimum, engagement rates, subscriber access, and bounce rates.

The period of performance for this effort shall be a 12-month base period plus two 12-month option periods. The entire effort shall not exceed 36 months.

1.3 Scope: The Government intends to acquire contract support for the basic maintenance of ANC’s gates and overhead doors. The Contractor shall perform quarterly preventive maintenance, repair and safety inspection services (MRSI) on thirteen (13) gates and fifty-two (52) overhead drop down doors. MRSI services are defined as all regular recurring inspections, adjustments, lubrications, repairs, and parts replacements necessary to ensure the continuous safe operation of the gates and overhead doors. Repairs shall not take more than two working days to complete.

1.4 Objectives: The Objective of this contract is to perform complete and full preventive maintenance, inspection and repairs on all gates and overhead drop down doors; provide 100% operation of gates and doors at all times at ANC.

1.5 General Information:

1.5.1 Quality Control Plan (QCP): The Contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.246-1, Contractor Inspection Requirements). The Contractor shall develop, implement, and maintain an effective Quality Control System, which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to meet all requirements of the contract. The Contractors’ shall provide a QCP that contain a systematic approach to monitor operations to ensure acceptable services/products to the Government.

1.5.1.2 The QCP, as a minimum, shall ensure an inspection plan covering all services required by this contract. The inspection plan must specify the gates and automatic doors to be inspected on either a scheduled or unscheduled basis, how often inspections will be accomplished and documented, or the title of the individual(s) who will perform the inspections.

1.5.1.3 The contractor shall develop and implement procedures to identify and prevent defective services from reoccurring and address continuous process improvement.

1.5.1.4 The QCP shall have procedures for scheduling, conducting, and documentation of inspection.

1.5.1.5 The QCP shall have discrepancy identification and correction, corrective action procedures to include procedures for addressing Government discovered non-conformances.

1.5.1.6 The QCP shall also have procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints.

1.5.1.7. The Contractor shall provide to the Government, upon request their quality control documentation.

1.5.1.8. The Contractor shall deliver the Quality Control Plan with the contractor’s proposal and the Contractor shall submit within 10 calendar days thereafter when the Contractor makes changes. After acceptance of the quality control plan, the contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to their QC system.

1.5.2 Quality Assurance: The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is a Government only document primarily focused on what the Government will do to assure that the Contractor has performed in accordance with the requirements of the contract. Minimum levels of performance and disincentive for failure to meet the minimum levels are outlined in the “Performance of Work Requirements Summary” contained in Technical Exhibit one (1).

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.) deadlines fall on a holiday, the closest work day prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: The service provided must be operational on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

Juneteenth June 19th Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.5.3.2 Host Nation Holidays: RESERVED

1.5.4 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.5.4.1 Government Facility Office Hours: The Government facility office hours are 0800 – 1700 except U.S. Holidays identified in paragraph 1.5.3.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.4.2 Government Facility Operating Hours: The Government facility operating hours occur between the hours of 0600-1800.

1.5.4.3 Contractor Support Hours: The Contractor shall provide support between the hours of 0800-1700. The Contractor shall provide personnel support outside the normal hours of operation as required, including holidays, to fulfill the requirements of emergency calls or service calls occurring 5:00 P.M. to 6:30 A.M., Monday- Friday, Saturdays, Sundays, and holidays weekday hours.The Contractor shall maintain an adequate workforce at all times, for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When assigning personnel, the Contractor shall keep in mind that the stability and continuity of the workforce is essential.

1.5.4.3.1 Contractor Work Plan: The Contractor shall prepare and maintain a Work Plan. The plan, as a minimum, shall identify regularly scheduled work (to include location, work to be completed, timeline, etc.) The Contractor’s proposed Work Plan shall be submitted to the Contracting Officer via the COR for review within ten (10) days after date of contract award.The Government will review and either accept or return their comments to the Contractor within ten (10) days. The Contractor shall then have three (3) days to submit a Final Work Plan. Any proposed change to the accepted Final Work Plan is required to be resubmitted via the COR for review and acceptance by the Contracting Officer at a minimum thirty (30) days prior to implementation. The timeline noted above shall apply for review and acceptance for proposed changes.

1.5.5 Training Holidays: RESERVED

1.5.6 Place of Performance: The Contractor shall perform this work at ANC in Arlington Virginia throughout the cemetery and throughout JBM-HH.

1.6 Security Requirements: Contractor personnel or any representative of the Contractor entering ANC shall abide by all security rules and regulations. Contractor shall coordinate with the ANC security office to ensure all Contractor employees have received the appropriate security background check.

1.6.1 The Contractor is solely responsible for processing employees through the Department of Homeland Security e-Verify system, and should consult with that agency for any questions.

1.6.2 The Contractor shall receive additional security guidance upon award of contract.

1.6.3 The Contractor shall carry passes issued by ANC for all vehicles entering the Cemetery, whether company-owned or employees’ private vehicles.

1.6.3.1 The Contractor Project Manager shall maintain a current list of all vehicles and individuals issued such passes.

1.6.3.2 The Contractor shall provide a list of these vehicles to include make, model, color and associated license plate information to the COR within ten (10) days of contract award and within one (1) day of any changes to the list throughout the contract’s period of performance.

1.6.4 The Contractor shall ensure all names and social security numbers or Alien Registration Numbers of contractor personnel performing under this contract are provided to ANC security personnel within ten (10) days of contract award.

1.6.4.1 The ANC security office will perform a criminal records check on all proposed contractor employees and provide an approval or disapproval to the contractor within two (2) business days.

1.6.5 Security Program: RESERVED

1.6.6 Personnel Security Clearance Requirements: RESERVED

1.6.7 Installation Access: The Contractor shall be responsible for ensuring that all contractor personnel authorized to perform work under this contract obtain cemetery access. Within five (5) workdays after contract award, the Contractor shall submit to the Contracting Officer and COR the names and completed JBM-HH Form 190-16a (Request for a Joint Base Myer-Henderson Hall Installation Access Control Pass-Contractor) of ALL personnel working under this contract. Changes of the contractor personnel list shall be submitted within 24 hours of the change-taking place. All Contractor employees shall have on them, at all times, positive/valid, photographic identification, and the Joint Base Myer – Henderson Hall issues badge/paperwork certifying they completed the vetting process. Access to U.S. installations, buildings and controlled areas is limited to personnel who meet security criteria and are authorized. Failure to submit required information/data and obtain required documentation or clearances will be grounds for denying access to U.S. installations, buildings and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements.

1.6.7.1 Installation Pass Log: After contract award, the Contractor shall provide the names and social security numbers or Alien Registration Numbers of new/replacement personnel to the ANC security office for approval no later than five (5) days prior to the proposed new/replacement hire performing on the contract.

1.6.7.2 Individual Termination or Expiration of Employment: The Contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within five (5) days of termination.

1.6.7.3 Contract Termination or Cancellation: RESERVED

1.6.7.4 Common Access Cards (CAC) and CAC Log: RESERVED

1.6.8 Background Checks: For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative).

1.6.8.1 U.S. Citizen: RESERVED

1.6.8.2 Local Nationals and Third Country Nationals: RESERVED

1.7 Physical Security: The Contractor shall safeguard all Government equipment, information, systems and property provided for Contractor use.

1.7.1 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

1.8 Key Control: The Contractor shall establish and implement methods of making sure no keys and access codes issued to the Contractor by the Government are lost or misplaced; and unauthorized persons do not use keys and access codes. NOTE: All references to keys include key cards. The Contractor shall not duplicate any keys issued by the Government. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas.

1.9 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.9.1 The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.10 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.11 Key Personnel: The following personnel are considered key personnel by the Government: The Contractor shall provide a Program/Contract Manager who shall be responsible for the performance and success of the service and its implementation to the agency.

a. Program Manager: The contractor shall identify one person who will ensure the success and stability of the contract. The program manager will help identify ways the government can best utilize the service offered and recommend best practices for efficient use of the email marketing service.

1.12 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties must identify themselves, to include proper marking of signature blocks in correspondence, to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all documents or reports, produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.12.1 Contractor Identification Badges: Contractor personnel shall be easily identifiable through the display of ANC Identification badges, which will be issued to contractors. The Contractor shall collect all ID Badges upon completion of the contract or termination of employee and return the badges to the ANC G2 Security office within ten (10) days of the termination. A listing of issued ID cards shall be furnished to the Contracting Officer prior to the contract performance date and updated as needed to reflect Contractor personnel changes.

1.13 Contractor will not be offered workspace at the installation. No government furnished equipment will be provided.

1.13.1 ANC identification badges will be issued to the contractor.

1.14 Contractor Travel: No travel will be required.

1.15 Other Direct Costs (ODCs): No ODCs are anticipated for this contract.

1.17 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. The Contractor and Contractor personnel, shall not divulge or release data or information developed, or obtained under performance of this PWS, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

1.18 Protection of Government and Contract Information: Per Public Use Notice of Limitations stated by Defense imagery Management operations Center and contained at www.dimoc.mil/resources/limitations/ , the Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any hard copy or digital marketing tools to include its company website.

1.19 Non-Disclosure Statements: RESERVED

1.20 Organizational Conflict of Interest (OCI): RESERVED

1.21 Phase In /Phase Out Period: RESERVED

1.22 Safety: The Contractor shall safeguard and maintain all Government property as well as provide for the safety and well-being of personnel employed in the administration of this contract. The Contractor shall be responsible and liable for, following all applicable Federal, Department of Army and State of Virginia mandates and guidelines; and ensuring safe work and otherwise safe actions, behavior, and conduct of employees while at ANC. The Contractor shall comply with the provision of AR 385-10, Army Safety Program; Arlington National Cemetery policies are provided upon request.

1.23.1 RESERVED

1.23.1.1 RESERVED

1.23.1.2 RESERVED

1.23.1.3 RESERVED

1.24 Environmental Compliance: The following provides information on Environmental Compliance.

1.24.1 Environmental Compliance Plan and Program: The Contractor and Contractor representative shall handle, transport, store, and dispose of all waste materials generated by any work performed under this contract IAW all applicable Federal, State, Local, or Cemetery laws, ordinances,regulations, court orders, or other types of rulings having the effect of the law, including, but not limited to Executive Order 12088, 13 October 1978; the Federal Water Pollution Control Act, as amended (33 U.S.C. 1251 ET SEQ); the Clean Air Act as amended (16 U.S.C. Sec 1531, ET SEQ); the Toxic Substances Control Act, as amended (15 U.S.C. Sec 2601, ET SEQ); the Solid Waste Disposal Act, as amended (16 U.S.C. Sec 469, ET SEQ); and Emergency Planning and Community Right-to-Know Act (42 U.S.C. 11011, ET.SEC.). In case of a conflict among these laws and regulations, the most stringent law or regulation shall apply.

1.25 Required Training: The following provides information on training requirements.

1.25.1 Anti-Terrorism (AT) Level I Training: All Contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness Training within fifteen (15) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee, to the COR, within five (5) calendar days after completion of training by all employees and subcontractor personnel. AT Level I Awareness training is available at the following website: https://jkodirect.jten.mil. Contractor personnel shall complete refresher training every twelve (12) months except AOR specific AT Level I training which shall be completed as required by local AT policies.

If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be provided to the COR within five (5) calendar days after completion of the training.

1.25.2 OPSEC Training: All Contractor employees, including subcontractors, shall complete Level I OPSEC training within ten (10) calendar days of employment under this contract. Verification of the training shall be provided to the COR within 30 days from contract award. OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html. Contractor personnel must complete refresher training every 12 months. Verification of the training shall be provided to the COR within ten (10) calendar days after completion of the training.

If training cannot be conducted on the website, the Contractor shall coordinate with the COR, who will contact the local OPSEC Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer. Verification of the training shall be provided to the COR within ten (10) calander days after completion of the training.

1.25.3 iWATCH Training: The Contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within fifteen (15) days after the contract is awarded and within fifteen (15) days after new employees commence contract performance, with the results reported to the COR within thirty (30) days after the contract is awarded. Training slides can be found on the Army OneSource we site: http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx

1.25.4 Information Assurance (IA) Training

1.25.4.1 RESERVED

1.25.4.2 RESERVED

1.25.4.3 RESERVED

1.25.5 Personally Identifiable Information (PII): RESERVED

1.26 RESERVED

1.26.1 RESERVED

1.26.2 RESERVED

1.27 Notice to Proceed: the notice to proceed will be provided as indicated below.

1.28 Government Property and Services: RESERVED

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms

2.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Contracting Officer – means a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. DoD Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, Contracting Officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing other surveillance support personnel to assist the COR when needed, “…These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the Contracting Officer as alternate CORs.”

Contractor – means a supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contractor-acquired Property - means property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title.

Day – means, unless otherwise specified, a calendar day.

Defective Service – means a service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable – means anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

FedRAMP - Federal Risk and Authorization Management Program. A United States federal government-wide compliance program.

Government-furnished Property – As reflected in FAR 52.245-1, Government-furnished Property “means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract

Government Property - means all property owned or leased by the Government.Government property includes both Government-furnishedand Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Property Administrator - means an authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

High Level Objective (HLO) – means a key overarching result-based objective for a project necessary to achieve the project’s vision. HLOs are similar to Level 2 in a Work Breakdown Structure. Each HLO may contain several statements to flesh out the areas necessary to meet the objective.

Physical Security – means that part of security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

Quality Assurance – (or Government contract quality assurance) means the various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP) – means the key Government-developed surveillance process document, and is applied to Performance-Based Service Contracting (PBSC). The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the Performance Work Statement (PWS). It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal to Government document.

Quality Control – means all necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Statement – means the specific results-based activities required to satisfy HLOs. A statement contains a result, the context of the statement, and the required action(s). Statements focus on “what” is to be accomplished; however they are not prescriptive in describing “how” the outcome is to be achieved. Each HLO may have several statements to flesh out the areas necessary to meet the objective. Statements are similar to Level 3 in a Work Breakdown Structure.

Subcontractor – means one that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless otherwise specified.

2.2 Acronyms: Although not inclusive of every term used within this PWS, or that may be included in an acquisition, the following provides a list of acronyms commonly used in the acquisition field.

USAG United States Army Garrison

PART 3

GOVERNMENT PROPERTY (GP) AND SERVICES

3. Government Property and Services

3.1 Services: The Government will not provide any certain services.

3.2 Facilities: The Government will not provide any workspace or other facilities for the delivery and servicing of this contract. The Government may provide meeting space for routine or ad-hoc contract meetings or training opportunities.

3.3 Utilities: The Government will not provide any certain utilities.

3.4 Equipment: The Government will not provide any certain equipment.

3.5 Special Tooling and Test Equipment: RESERVED

3.6 Materials: The Government will not provide any certain materials.

3.7 Training: The Government will not provide training.

3.8 Common Access Cards (CAC): CAC cards will not be issued

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Property and Services

4.1 General: The Contractor shall furnish all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform services as described in the PWS and associated contract documents, except for those items specified in Part 3 Government Property and Services.”).

4.2 Secret Facility Clearance: RESERVED

4.3 Materials: The Contractor shall provide any materials necessary to deliver the services required.

4.4 Vehicles and Equipment: The Contractor shall required to furnish any vehicles for use on this contract and equipment to perform the work described in this PWS. All Contractor provided vehicles and equipment shall have the company name prominently displayed on both sides of the vehicle or equipment and present a neat, professional appearance. Contractor's vehicles and equipment used in the performance of this contract shall meet all local, traffic, safety, and environmental requirements. Vehicles and equipment found to be unsafe shall be removed from the installation and replaced. The Contractor shall not use any Government-owned tools, materials, or parts to maintain Contractor vehicles and equipment without prior written approval of the Contracting Officer. The COR may inspect the Contractor’s vehicles and equipment at any time.

4.5 Background Checks): The Contractor shall provide Background Checks in accordance with this PWS and as determined by the Government.

PART 5

SPECIFIC TASKS

5.1 Basic Services: The Contractor shall perform quarterly preventive maintenance on: one (1) manual gate, four (4) automatic slide gates, three (3) automatic pivot gates, one (1) automatic lift and pivot gate and fifty-two (52) overhead doors in accordance with Technical Exhibit 3, “Quarterly Inspection and Maintenance Checklist”. The gate types and locations are documented in Technical Exhibit 4 and Map of Gate Locations Technical Exhibit 5.

5.2 Tasks: Tasks consist of the following:

5.2.1 The Contractor shall provide the following:

5.2.1.1 The Contractor shall provide all necessary personnel, equipment, tools, labor, transportation, supervision and any parts to perform on-site preventive maintenance service and repair of Gates and Overhead Doors as required. Contractor shall respond within 4 (four) hours of request by the COR.

5.2.1.2 Repairs (Reimbursable): The Contractor shall coordinate with the COR for all repair services. All repairs shall be in accordance with standard commercial practices using parts specified by the gate and overhead manufacturers, or items of equal or higher quality.

5.2.1.3 The Contractor shall ensure minimum time for non-operation of the electronic gates or overhead doors, not to exceed two working days. The Contractor shall notify the COR of all projected downtime and estimated time for repair. When required parts are not available, the contractor shall notify the COR the same working day it is discovered. The contractor shall provide written documentation (for example, a letter/email from the parts manufacturer) to the COR about expected delivery time/explaining why the required repair time cannot be met. The contractor shall complete the repair within one work day or as scheduled after receiving the required parts from the manufacturer.

5.2.1.4 Routine Calls: The Government will classify Service Calls as routine when the work does not qualify as an emergency call. The COR will notify the Contractor of required repairs. The Contractor shall perform routine service call during the government’s regular working hours. The contractor shall survey the repair and prepare a cost estimate not later than one (1) business day after receiving requested price of required parts. The contractor shall provide written documentation (for example, a letter/email from the parts manufacturer) to the COR proofing if the requested price information/delivery time cannot be met within 5 working days. The cost estimate shall be submitted to the COR. The contractor is not entitled to payment for the cost estimate. The contractor shall not make any repairs until written approval is received from the COR. The written approval can be issued by letter or by signing the cost estimate (containing official signature block, with date). The Contractor shall repair work within one work day after approval. The Contractor shall provide a report that include the date and time of the service call, the location of the electronic gate(s) or overhead door(s), the repairs performed, and the name of the technician performing the repairs. The Contractor shall accept unscheduled repair calls for all electronic gates and overhead doors from the COR or ACOR. At no time shall the contractor make repairs that exceed the reimbursable CLIN unless directed by the contracting officer.

5.2.1.5 After each preventive maintenance service is performed, all serviced equipment shall be tested to ensure it is operational.

5.2.1.6 Emergency Calls: The Government will classify as emergency when system failures constitute a danger to personnel, threaten to damage property, or threaten to disrupt activity operations or mission. The Contractor shall report to the work location within four (4) hours of notification by the COR. Within two (2) hours of arrival at the scene, the Contractor shall survey the repair and prepare a cost estimate to the COR not later than one (1) business day after receiving requested price of required parts. The contractor is not entitled to payment for the cost estimate. The contractor shall not make any repairs until written approval is received from the COR. Repairs will commence upon receiving the written approval from the COR within one day after approval. After duty hours contact COR at standby phone number (will be issued by COR).

5.2.1.7 The Contractor shall provide a report that includes the date and time of the emergency call, the location of the electronic gate(s) or overhead door(s), the repairs performed, and the name of the technician performing the repairs within three (3) days of completion. The Contractor shall accept unscheduled repair calls for all electronic gates and overhead doors from the COR or his designated representative.

5.2.2 Parts (Reimbursable): The repair and replacement parts for all electronic gates and electronic overhead doors are required to sustain continued operation of the electronic gates system and overhead doors in support of paragraphs 5.2 through 5.4. All defective parts for maintenance and repair services on the electronic gates system and overhead doors related equipment shall be included as reimbursable materials.

5.2.2.1 Labor hours to repair and replace parts shall be included in Preventive Maintenance Service and Service Repair Calls as specified in para 5.3 and para 5.4.. The Contractor shall complete required items, in accordance with urgency, and obtain the best value for the Government. All contractor-furnished materials required for work shall conform to manufacturer standards.

5.2.2.2 Cost Estimate: The repair cost estimate shall consist of:

5.2.2.3 Preventive Maintenance Schedule: The Contractor shall submit a written preventive maintenance schedule to the COR within fifteen (15) calendar days after date of award or fifteen

(15) days after the initial site visit whichever is the later date. The schedule shall include the estimated date (s) and time of service. The Contractor shall provide any schedule changes to the COR no later than five (5) business days prior to the start of the service.

5.2.2.4 Preventive Maintenance Report/Inspection Report: The contractor shall submit a written maintenance report within one week after completion of work. The report shall include:

5.2.2.5 The Contractor shall complete/maintain a Third-Party Assessment Organization (3PAO) Security Assessment Plan (SAP) within 30 days after contract award.

5.2.2.7 The Contractor shall complete/maintain a 3PAO Security Assessment Report (SAR) within 30 days after contract award.

5.2.2.8 The Contractor shall afford ANC access to the Contractor’s and Cloud Service Provider’s (CSP) facilities, installations, technical capabilities, operations, documentation, records, and/or databases.

5.2.2.9 If new or unanticipated threats or hazards are discovered by either ANC or the Contractor, or if existing safeguards have ceased to function, the discoverer shall immediately bring the situation to the attention of the other party.

5.2.2.10 The Contractor shall not release any data without the consent of ANC in writing. All requests for release must be submitted in writing to the Contracting Officer’s Representative (COR)/Contracting Officer (CO).

5.2.2.11 In order for live ANC data to be used in this system, a FedRAMP Authorization and Agency ATO will be required.

5.2.3 The Solution shall meet the below Service Level Agreements:

5.2.3.1 Service availability: All deployed services shall be available and functional to serve user requests at no less than 99.9% availability. Any maintentance window outage du to upstream or downstream maintenance shall include a record of the notifiacion that was distributed to ANC Stakeholders, and the time which the record was distributed. All messages shall be delivered to the Internet Service Provider within 60 minutes of agency issuance.

5.2.3.2 Service Reachability: Services on this platform shall be reachable by internal and external entities no less than 99.9% of the time. All required routing and proxying services are correctly functioning and forwarding traffic. Services that are unavailable due to upstream maintenance must have an outage notification to all ANC stakeholders prior to the maintenance window for attribution to the upstream team. The Contractor shall have access to the Government’s published maintenance windows times and dates upon award. The Contractor shall provide a Service Level Agreement Monitoring Plan detailing its approach to ensuring Service Availability and Reachability is met, to included but not limited to automated testing scripts, monitoring processes, and cadency of reviews. An automated test, in accordance with the approved Service Level Agreement Monitoring Plan, and the logged reports of execution, including timing details, of that test shall be provided in the Service Level Agreement Report.

5.2.4 Maintenance support services:

5.2.4.1 Customer Support: The Contractor shall provide maintenance and support to include: 24x7 Support (This shall include full time access to support during regular business hours via telephone and e-mail options as well as 4-hour response time for after business hours).

5.2.4.2 Setup/Customization Support – Ongoing support for onboarding and complete product feature training for new ANC account users throughout the period of performance.

5.2.5 Section 508 – Information and communication technology standards

5.2.5.1 Section 508 compliance: The service provided must allow and support Section 508 compliance on all products created by The Government and distributed by the service.

The Section 508 standards established by the Access Board are incorporated into, and made part of all VA orders, solicitations and purchase orders developed to procure ICT. These standards are found in their entirety at: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines. A printed copy of the standards will be supplied upon request.

Federal agencies must comply with the updated Section 508 Standards beginning on January 18, 2018.

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions): The following publications, manuals, regulations, etc. are mentioned in this PWS and are listed below.

PART 7

ATTACHMENT AND TECHNICAL EXHIBIT LISTING

7. Attachment and Technical Exhibit List

7.1 Technical Exhibit A – Performance Requirements Summary (PRS)

7.2 Technical Exhibit B – Deliverables Schedule

7.3 Technical Exhibit C – Quarterly Preventive Maintenance and Inspection List

7.4 Technical Exhibit D- Gate Types & Location

7.5 Attachment 2 – Historical Workload Data

TECHNICAL EXHIBIT A

Performance Requirements Summary (PRS)

PRS #1 – Basic Service Preventive Maintenance PWS para 5.1

The Contractor shall replace any parts under $100.00 to perform on site preventive maintenance service and repair IAW Technical Exhibit 3.

Contractor shall respond within (4) four hours of request by the COR. Repairs shall be made in a timely manner but shall not take more than (2) two working days to complete.