4. Performance Criteria and Their Ratings.docx

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SO Janitorial B+4 for Huron-Manistee National Forests
Solicitation number
12444524Q0004
Issued by

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This document outlines performance criteria and ratings for federal contractors. It establishes four key criteria for evaluation: quality of product/service, cost control, timeliness of performance, and contracting/business relations. For each criterion, ratings are defined on a scale of 0 to 3 from unsatisfactory to excellent based on conformance to requirements, cost issues, delays, and responsiveness. A rating above excellent is possible in exceptional cases.

The related federal contract opportunity is a solicitation for janitorial services at two national forests in Michigan. The solicitation number is 12444524Q0004 and was issued by the Department of Agriculture Forest Service. The required services include general cleaning and maintenance for buildings B+4 at the Huron-Manistee National Forests.

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PERFORMANCE CRITERIA AND THEIR RATINGS

Quality of Product/Service

Cost Control
Timeliness of Performance
Contracting/Business Relations

· Compliance with contract requirements.

· Accuracy of reports.

· Appropriateness of personnel

· Technical Excellence.

· Current, accurate and complete billings.

· Relationship of negotiated costs to actuals.

· Cost containment initiatives.

· The number and cause of Change Orders issued.

· Met interim milestones.

· Responsive to technical direction.

· Responsiveness to contract change orders or administrative requirements.

· Completed on time including wrap-up, contract close-out, reporting responsibilities and contract administration.

· Whether liquidated damages were assessed.

· Creative strategies to serve the customer.

· Responsive to contract requirements.

· Prompt notification of problems.

· Effective solutions to resolve problems & prevent recurrence.

· Reasonable, flexible & cooperative.

· Pro-Active.

· Whether Contractor effectively implemented socio-economic programs.

0. Unsatisfactory.

Nonconformances are compromising the achievement of contract requirements despite the use of Agency resources.

Cost issues are compromising performance of contract requirements.
Delays are compromising the achievement of contract requirements despite the use of Agency resources.
Response to inquiries, technical/service/administrative issues is not effective and responsive.

1. Marginal.

Nonconformances require major Agency resources to ensure achievement of contract requirements.

Cost issues require Agency resources to ensure achievement of contract requirements.
Delays require Agency resources to ensure achievement of contract requirements.
Response to inquiries, technical service, and administrative issues is sometimes effective and responsive.

2. Satisfactory.

Nonconformances do not impact achievement of contract requirements.

Cost issues do not impact achievement of contract requirements.
Delays do not impact achievement of contract requirements.
Response to inquiries, technical service, and administrative issues is usually effective and responsive.

3. Excellent.

There are no quality problems.
There are no cost issues.
There are no delays.
Response to inquiries, technical service, and administrative issues is effective and responsive.

Note: In those rare cases where the Contractor’s performance clearly exceeds the performance level Excellent, a “plus” can be added to the Contractor’s rating.

File details come from the government source that posted it. Updated .