4.01a Att.2 SOW.pdf

STATEMENT OF WORK

U.S. PACIFIC FLEET (USPACFLT)

FORMAL HUMAN RESOURCES TRAINING

1. BACKGROUND

1.1. The U.S. Pacific Fleet Command, Human Resources Office Northwest leadership structure is comprised of 15 key personnel, including five senior leaders (GS-14 and GS-15) and ten first level supervisors (GS-13). The leadership team varies in years of experience, ranging from 2 to

25+ years and this training program is critical to developing strategic alignment, fostering a culture of high accountability, creating a collaborative and cohesive team, increased productivity, and enhanced overall mission readiness.

1.2. The U.S. Pacific Fleet Command, Human Resources Office Northwest (HRO NW), is committed to providing the necessary skill sets for leaders to meet everyday mission requirements while strengthening command climate and trust across all levels, increased accountability, and improving the speed and quality of decision-making. Ultimately building a self-sufficient culture where accountability, trust, and results thrive, leading to elevated readiness and more reliable performance. In support of this goal, the command has already established the baseline expectations over the last year by completing the “Outward Mindset” training modules through several on-site facilitated training and strategic planning sessions with the Arbinger

Group. The proposed training program is intended to provide next level training, unify leadership, refresh strategic alignment, and create a more resilient and efficient leadership team.

The expected outcomes from implementing the Outward Leadership and Outward Performance training are both cultural and operational. Our organization can anticipate stronger alignment, more consistent service delivery, increased team cohesion, and improved customer confidence.

Specifically, the training aims to strengthen command climate and trust across all levels, increase accountability, and improve the speed and quality of decision-making. For the workforce, this translates to heightened situational awareness, increased productivity, and reduced burnout by providing clarity, purpose, and alignment. The ultimate expectation is to build a self-sufficient culture where accountability, trust, and results thrive, leading to elevated readiness and more reliable performance.

2. SCOPE

Conduct leadership development training for 15 senior leaders and first-line supervisors that focus on Developing and Implementing Outward Leadership, an Outward Mindset Implementation series, and strategic working sessions.

The training is the follow-on training to the Developing and Implementing and Outward Mindset completed last year. This training is intended to provide leadership with modern tools and resources to improve operational efficiency and workplace culture.

3. REQUIREMENTS

The period of performance for this contract consists of a 12-month base year, followed by two 12-month option years, for a total potential duration of 36 months. This is contingent upon the

Government’s exercise of each option year. Event dates will be scheduled between senior leadership, WFD Division Head, and the Arbinger Institute.

The Contractor shall provide the following (Base Year):

3.1 Developing and Implementing an Outward Mindset (DIOM): The contractor shall deliver a two-day (2) virtual (public) session for 1 participant. Includes access to DIOM digital workbook, Outward Mindset Online, published books Leadership and Self-Deception and the

Outward Mindset (downloadable).

3.2 Outward Leadership Workshop: The contractor shall facilitate a one-day (1) onsite workshop for 15 participants.

3.3 Strategic Implementation Sessions for Key Leaders: The contractor shall deliver a total of twelve (12) Outward Mindset practical application virtual sessions, organized into two (2) distinct series of six (6) sessions at 45 minutes each.

3.4 Outward Leadership Application Sessions: The contractor shall deliver a total of seven (7) Outward Leadership Operation Integration virtual sessions, for 15 participants, at 90 minutes each. The consulting sessions include all pre-work, discovery and preparation, and post-work follow up.

3.5 Strategic Working Sessions: The contractor shall deliver a total of three (3) one-day virtual Strategic Working sessions, for up to 15 participants, organized to be scheduled once a quarter following the initial one-day (1) onsite workshop. The consulting sessions include all pre-work, discovery and preparation, and post-work follow up.

3.6 Outward Leadership Material: Handbooks for 15 participants. Handbooks should be physical copies with accompanying license for access to all applicable digital resources through the Arbinger Portal. Shipping and handling of materials are included.

3.7 Outward Performance Material: Digital Workbooks for 15 participants. Includes access to Outward Performance digital resources.

3.8 Facilitation: All facilitators must be Arbinger Institute master facilitators.

Recommended the facilitator has experience training or working with federal employees, preferably with Department of Navy organizational structure.

The Contractor shall provide the following (Option Year 1):

3.9 Developing and Implementing an Outward Mindset: The contractor shall facilitate three (3) onsite two-day (2) sessions up to 25 participants each, for a total not to exceed 75 participants. Includes access to DIOM digital workbook, Outward Mindset Online, published books Leadership and Self-Deception and the Outward Mindset (downloadable).

3.10 Strategic Implementation Sessions for Key Leaders: The contractor shall deliver a total of twelve (12) Outward Mindset practical application virtual sessions, organized into two (2)

3.11 Outward Leadership Application Sessions: The contractor shall deliver a total of five (5) Outward Leadership Operation Integration virtual sessions, for up to 15 participants, at 90

3.12 Strategic Working Sessions: The contractor shall deliver a total of three (3) one-day virtual Strategic Working sessions, for up to 15 participants, organized to be scheduled once a quarter. The consulting sessions include all pre-work, discovery and preparation, and post-work follow up.

3.13 Strategic Planning and Execution (Outward Strategy): The contractor shall deliver a total of four (4) one-day onsite sessions, for up to 15 participants, organized to be scheduled once a quarter. The consulting sessions include all pre-work, discovery and preparation, and post-work follow up.

3.14 Developing and Implementing an Outward Mindset (DIOM): Handbooks for up to

75 participants. Handbooks should be physical copies with accompanying license for access to all applicable digital resources listed in 3.1 through the Arbinger portal. Shipping and handling of materials are included.

The Contractor shall provide the following (Option Year 2):

3.15 Outward Leadership Application Sessions: The contractor shall deliver a total of five (5) Outward Leadership Operation Integration virtual sessions, for up to 15 participants, at 90

3.16 Strategic Implementation Sessions for Key Leaders: The contractor shall deliver a total of twelve (12) Outward Mindset practical application virtual sessions, organized into two (2)

3.17 Strategic Working Sessions: The contractor shall deliver a total of three (3) one-day virtual Strategic Working sessions, for up to 15 participants, organized to be scheduled once a quarter. The consulting sessions include all pre-work, discovery and preparation, and post-work follow up.

3.18 Outward Performance Train the Trainer: The contractor shall deliver one (1) three-day onsite Outward Performance certification workshop for internal facilitators.

3.19 Outward Performance Facilitator Workbook: Supplemental Outward Performance

Workbooks for 3 participants. Workbooks should be physical copies with accompanying license for access to all applicable digital resources through the Arbinger portal. Shipping and handling of materials are included.

3.20 Outward Performance Participant Handbook: Workbooks for up to 75 participants.

Workbooks should be physical copies with accompanying license for access to all applicable digital resources through the Arbinger portal. Shipping and handling of materials are included.

4. TRAVEL AND ADMINISTRATIVE REQUIREMENTS

4.1 Travel and Expenses: The Contractor shall be responsible for the coordination, scheduling, and funding of all travel, materials, and incidental expenses required for performance.

4.2 Travel per period: The Government estimates the following number of travel day(s) necessary to support the required training services:

Base year Total:

1 day

Option Year 1 Total:

3 days

Option Year 2 Total:

4 days

4.3 Scheduling Flexibility: Workshop schedules are subject to change based on the Human Resources Director and leadership availability. The Contractor shall coordinate with the Workforce Development Division Head or designee to receive confirmation of course dates at least 30 days prior to finalizing travel arrangements. The Government is not liable for additional costs associated with unconfirmed travel.

4.4 Cancellations: The Government will not be charged for any unused cancellation fees.

4.5 Waiver of Rescheduling Fees: the Government shall not incur rescheduling fees for delays, postponements, or cancellations arising from a government shutdown, declared public health emergency, natural disaster, or other unforeseeable circumstances beyond the Government’s control.

5. LOCATION

5.1 Locations: Training workshops will be conducted on-site at PSNS & IMF, or an alternate facility that meets the specific course and participant requirements.

5.2 Coordination: The Government (Workforce Development) will be responsible for reserving and securing the facility. The Contractor shall coordinate with the WFD Division Head and staff at least 30 days prior to each workshop to communicate specific audiovisual (AV), classroom layout, and techical requirements.

5.3 Facility Access: For the PSNS & IMF location only, the contractor shall obtain facility access through completion of a Base Authorization and Visit Request (BAVR) from https://www.bavr.cnic.navy.mil/ . WFD Division Head and WFD staff will be the sponsor and assist with the process. Contractors are required to obtain a BAVR badge and it must be displayed while on the facility.

6. PERIOD OF PERFORMANCE

https://www.bavr.cnic.navy.mil/

6.1 The period of performance for this contract consists of a 12-month base year, followed by two 12-month option years, for a total potential duration of 36 months. This is contingent upon the Government’s exercise of each option year.

6.2 Hours of Operation: The contractor is responsible for conducting business, between the hours of 0730-1600 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The dates and hours are flexible and subject to change based on Government schedule availability.

7. REPORTING AND COMMUNICATION

7.1 Status Reports and Progress: The Contractor shall provide regular status reports and communications regarding project progress, milestones, and completion status to the WFD Division Head or designated staff.

7.2 Incident Reporting and Discrepancies: The Contractor shall notify the WFD Division Head of any discrepancies or issues regarding scheduling, course delivery, facilities, or participants within 48 hours of discovery.

7.3 Responsiveness: The Contractor shall respond to inquiries from the WFD Division Head or authorized staff within four (4) business days of receipt.

7.4 Success Plan Review: The Contractor shall participate in a monthly Success Plan Review meeting with the WFD Division Head or authorized staff. The Contractor shall provide all supporting reports and data at least two business days prior to the schedule meeting.

8. Quality Assurance Requirements (QASP):

8.1 Course Evaluations: The Contractor shall administer end-of-course feedback surveys for all training sessions/workshops. The Contractor shall utilize a data-collection tool, such as a Learning Analysis Survey (LAS) or a Government-approved to evaluate training effectiveness, identify skill gaps, and assess learner needs.

8.2 Data Reporting: The Contractor shall provide raw survey data reports to the WFD Division Head on a monthly basis. The Contractor shall be available to discuss survey results and address inquiries regarding feedback upon request.

9. GOVERNMENT POINTS OF CONTACT