4_697DCK-24-R-00442_Customer Satisfaction Survey_Saipan Facilities Vegetation Control.pdf
PDF 139 KB Posted
- Attached to
- Vegetation Control at Saipan Facilities Federal contract opportunity
- Solicitation number
- 697DCK-24-R-00442
About this file
This document is a Customer Satisfaction Survey related to a federal contract opportunity for Vegetation Control Services at Saipan Facilities. The survey requests the customer to rate the contractor's overall service performance, response time, problem-solving capabilities, and the performance of on-site employees. The survey must be completed and returned by 8/30/2024 for inclusion in the proposal evaluation process.
The related federal contract opportunity is Solicitation Number 697DCK-24-R-00442 for Vegetation Control Services at Federal Aviation Administration (FAA) facilities in Saipan. The purpose is to provide grounds maintenance, including mowing, weed removal, and debris cleanup, at the FAA's Non-Directional Beacon and Medium Approach Lighting System REIL properties. The contractor must provide all necessary supervision, labor, equipment, and transportation. All contractors must have an active SAM registration to receive the award. See the attached Statement of Work for full details.
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| 697DCK-24-R-00442_0001-SiteVisit info-updated WD.pdf | ||
| WD2015-5693-22 Guam 07-22-2024.pdf | ||
| 697DCK-24-R-00442.pdf | ||
| 3_Contractor Staffing Access Questionnaire.pdf | ||
| 2_WD2015-5693-21 Guam 05-10-2024.pdf | ||
| 1_SOW_697DCK-24-R-00442 Vegetation Control at Saipan Facilities.pdf |
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Text version
697DCK-24-R-00442
VEGETATION CONTROL SERVICES Past Performance Customer Satisfaction Survey Date: 7/22/2024
Your name has been provided as a customer reference in a proposal on a Federal Aviation Administration solicitation. Part of our evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required by 8/30/2024 for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate you current level of satisfaction with our overall service performance:
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
_______Unacceptable (1)
Comments: ____________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
______ Unacceptable (1)
Comments: ____________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
______ Unacceptable (1)
Comments: ____________________________________________________________________________________
How would you rate the performance of our on-site employees providing janitorial services for your facility?
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
______ Unacceptable (1)
Comments: ____________________________________________________________________________________
697DCK-24-R-00442
Organization Name: _______________________________________________ Date: ________________________
Contact: ________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED, BY THE CUSTOMER REFERENCE, TO:
John.g-ctr.space@faa.gov
File details come from the government source that posted it. Updated .