4_697DCK-24-R-00441_Customer Satisfaction Survey_Maui ATCT Vegetation Control.pdf
PDF 139 KB Posted
- Attached to
- Vegetation Control at Maui ATCT Federal contract opportunity
- Solicitation number
- 697DCK-24-R-00441
About this file
This document is a Past Performance Customer Satisfaction Survey for a vegetation control services contract (Solicitation Number: 697DCK-24-R-00441) for the Kahului Airport Traffic Control Tower (ATCT) facility. The survey is being conducted to gather information on the contractor's past performance as part of the evaluation process for this federal contract opportunity. The survey asks the customer to rate the contractor's overall service performance, responsiveness, problem-solving capabilities, and the performance of on-site employees. Responses are required by August 30, 2024. The contract will require the contractor to provide all supervision, labor, equipment, materials, supplies, and tools to control vegetation at the Kahului ATCT facility and nearby graveled facilities through methods such as pruning, mowing, herbicide application, and debris removal. All vehicles and equipment must have appropriate radio frequency suppression devices. The federal agency involved is the Department of Transportation Federal Aviation Administration Southwestern Region.
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| WD2015-5739-22 Maui 07-22-2024.pdf | ||
| 697DCK-24-R-00441_0001-SiteVisit info-updated WD.pdf | ||
| 3_Contractor Staffing Access Questionnaire.pdf | ||
| 697DCK-24-R-00441.pdf | ||
| 2_WD2015-5739-21 Maui 05-10-2024.pdf | ||
| 1_SOW_697DCK-24-R-00441 Vegetation Control at Maui ATCT.pdf |
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Text version
697DCK-24-R-00441
VEGETATION CONTROL SERVICES Past Performance Customer Satisfaction Survey Date: 7/22/2024
Your name has been provided as a customer reference in a proposal on a Federal Aviation Administration solicitation. Part of our evaluation process requires information on the firm’s past performance. Your input is important to us and responses are required by 8/30/2024 for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate you current level of satisfaction with our overall service performance:
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
_______Unacceptable (1)
Comments: ____________________________________________________________________________________
How quickly do we respond to your needs, requests, or complaints?
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
______ Unacceptable (1)
Comments: ____________________________________________________________________________________
How would you rate the problem solving capabilities and follow-up of our Operations Management?
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
______ Unacceptable (1)
Comments: ____________________________________________________________________________________
How would you rate the performance of our on-site employees providing janitorial services for your facility?
_______Excellent (5) _______Very Good (4) _______Good (3) ______Needs Improvement (2)
______ Unacceptable (1)
Comments: ____________________________________________________________________________________
697DCK-24-R-00441
Organization Name: _______________________________________________ Date: ________________________
Contact: ________________________________________________________
Phone #:________________________________________________________
Thank you for completing this survey.
THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND
EMAILED, BY THE CUSTOMER REFERENCE, TO:
John.g-ctr.space@faa.gov
File details come from the government source that posted it. Updated .