4-2025040 Const Mgmt-Repaving Program 2026-2028 Attachment C-SOSE.pdf
PDF 597 KB Posted
- Solicitation number
- 2025040
- Issued by
- Waukesha County, Wisconsin
About this file
This document is a Standards of Service Excellence document for Waukesha County, outlining the organization's core service values and behavioral expectations across six key dimensions: Teamwork & Collaboration, Communication, Innovation, Ethics & Diversity, Efficiency & Cost Savings, and Well-being. The document provides a comprehensive framework for employees to deliver high-quality customer service by establishing clear guidelines and expectations for professional conduct and organizational interaction.
Each dimension includes specific behavioral principles and actionable strategies. For example, Teamwork & Collaboration emphasizes constructive cooperation and mutual respect, while Communication focuses on open and clear information sharing. Innovation encourages creative problem-solving and resource sharing, Ethics & Diversity promotes inclusivity and professional conduct, Efficiency & Cost Savings prioritizes cost-effective and timely service, and Well-being supports individual health, safety, and professional growth. The document serves as a strategic guide for maintaining consistent, high-quality service standards across the Waukesha County organization.
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STANDARDS OF SERVICE EXCELLENCE
In Waukesha County, we commit to the highest levels of customer service. Our team is dedicated to serving all customers by living our core values, standards of service, and behaviors of excellence.
Teamwork & Collaboration Committing to working constructively with team members, to produce excellent results.
• Collaborate with an open mind
• Respect the ideas of others
• Seek mutually beneficial solutions
• Display confidence in self and colleagues
Communication Conveying information in a way that meets the needs of all individuals.
• Share appropriate information openly
• Actively listen and share information while being clear and descriptive
• Inform and encourage feedback from colleagues
Innovation Being open to the possibilities of new concepts, processes, and procedures that have the potential to positively benefit our customers, both internal and external.
• Educate internal and external customers
• Be creative to solve problems
• Share resources from outside our organization
• Foster an environment that encourages new ideas
Ethics & Diversity Cultivating and maintaining trust and accountability through transparency, honesty, and respect.
• Value a diverse population
• Seek opportunities to be inclusive
• Show appreciation for individual experiences
• Maintain professional conduct
Efficiency & Cost Savings Providing cost effective service to those we serve, while maintaining accuracy and timeliness.
• Engage in quality assurance reviews
• Be mindful of time and expenses
• Welcome suggestions for improvements
Well-being Supporting and promoting the health and safety of all individuals.
• Seek support in tough situations
• Commit to safety and awareness of environment
• Foster self-care and professional growth
Attachment C
File details come from the government source that posted it. Updated .