3c_Statement of Work.pdf

PR #: 52800PR260027927

STATEMENT OF WORK

LAST UPDATED: 08/31/2026 PAGE 1/4

STATEMENT OF WORK (SOW)

FOR

BRAND NAME LEXMARK AND ZEBRA PRINTING PERIPHERALS FOR USCG CLINICS

1.0 GENERAL

1.1 BACKGROUND

U.S. Coast Guard (USCG) C5I Service Center located at 4000 Coast Guard Boulevard, Portsmouth, VA, 23703 supports the U.S. Coast Guard’s Electronic Health Records system, MHS GENESIS. Coast Guard clinics need reliable printers to support daily patient care and clinic operations. The Government requires the Lexmark MS823dn and Zebra ZD421HC printers because these models have been tested and approved for use with MHS GENESIS.

Using the same approved printer models across clinics will help reduce setup issues, simplify troubleshooting, and limit downtime. These printers will support important medical printing needs, including patient wristbands, health records, and other clinic documents.

1.2 SCOPE

The Contractor must provide brand name printing peripherals and associated supplies for use in U.S. Coast Guard clinical environments supporting MHS GENESIS. The Contractor must provide only the specified brand name models and manufacturer part numbers identified in this Statement of Work.

This requirement includes procurement, packaging, shipment, and delivery of the required equipment, and Quantities. The Government does not require installation, configuration, integration, or on-site technical support under this purchase order unless separately stated in the purchase order.

1.3 OBJECTIVE

The objective of this purchase order is to procure standardized, MHS GENESIS-approved clinical printing peripherals to support U.S. Coast Guard medical facilities and clinical operations. The Government requires the Lexmark MS823dn and Zebra ZD421HC models to maintain consistency across clinical workflows, reduce technical support complexity, minimize printer server driver maintenance, improve troubleshooting efficiency, and reduce operational downtime at Coast Guard clinics.

These specific models have been tested and validated for use with MHS GENESIS workflows.

Procurement of the required brand name models will help ensure accurate and reliable printing for medical and administrative functions that support patient care and clinical readiness.

2.0 SPECIFIC REQUIREMENTS/TASKS

2.1 TASK ONE. PROVIDE BRAND NAME MHS GENESIS-APPROVED PRINTING

PERIPHERALS

The Contractor must provide only the brand name items and manufacturer part numbers listed below. The Contractor must not substitute alternate models, equivalent models, remanufactured models, refurbished models, or third-party compatible items.

https://uscg.sharepoint-mil.us/sites/cg9/ARM/SCOPE%20PARAGRAPHS.doc

LAST UPDATED: 08/31/2026 PAGE 2/4

Item Model Manufacturer Part Number Quantity

Lexmark Printer Lexmark MS823dn 50G0200 20

Lexmark 550-Sheet Tray Lexmark MS823dn 550 Tray 50G0802 20

Lexmark Toner Lexmark MS823dn Toner 58D1H00 20

Zebra Healthcare Printer Zebra ZD421HC ZD4AH42-301E00EZ 65

The Contractor must provide new, unused, original equipment manufacturer items in original manufacturer packaging. The Contractor must ensure all items are complete, undamaged, and suitable for operational use upon delivery.

2.2 TASK TWO: MAINTAIN BRAND NAME CONFIGURATION CONSISTENCY

The Contractor must provide the exact models and manufacturer part numbers identified in Section 2.1. The Government requires these exact models because they have been approved and tested for use with MHS GENESIS and support standardization of Coast Guard clinical printing workflows.

The Contractor must not provide substitute items, alternate part numbers, compatible products, modified products, used products, refurbished products, or open-box products unless expressly authorized in writing by the Contracting Officer.

2.3 TASK THREE: PACKAGE AND SHIP EQUIPMENT

The Contractor must package all items in a manner that prevents damage during shipment and handling. Each shipment must include packing documentation that clearly identifies the purchase order number, item description, manufacturer part number, quantity shipped, and destination location.

The Contractor must be responsible for all shipping, handling, packaging, and delivery costs unless otherwise stated in the purchase order.

2.4 TASK FIVE: WARRANTY AND MANUFACTURER SUPPORT DOCUMENTATION

The Contractor must provide standard manufacturer warranty documentation for all equipment.

The Contractor must ensure that all equipment is eligible for standard original equipment manufacturer warranty coverage.

The Contractor must provide documentation sufficient for the Government to confirm the make, model, manufacturer part number, serial number, and warranty status of each printer delivered.

3.0 CONTRACTOR PERSONNEL

3.1 QUALIFIED PERSONNEL

The Contractor must provide qualified personnel to perform all requirements specified in this

SOW.

4.0 OTHER APPLICABLE CONDITIONS

This area should address other information the Contractor will need and/or requirements the Contractor will need to accomplish in the performance of the SOW. Additional topics may be added as appropriate.

LAST UPDATED: 08/31/2026 PAGE 3/4

4.1 SECURITY

Contractor access to classified information is not currently required under this SOW.

4.2 PERIOD OF PERFORMANCE

The period of performance for this purchase order is from the date of award through final delivery and Government acceptance of all required items.

The Contractor must deliver all required items no later than 90 calendar days after date of award.

4.3 PLACE OF PERFORMANCE

The primary place of performance is the Contractor’s facility.

Delivery Address:

U.S. Coast Guard (USCG) C5I Service Center M/F LT Drew Cheneler 4000 Coast Guard Boulevard Portsmouth, VA, 23703

4.4 HOURS OF OPERATION

Deliveries to Government facilities must be made during normal business hours, Monday through Friday, excluding Federal holidays, unless otherwise coordinated with and approved by the Government.

5.0 GOVERNMENT FURNISHED RESOURCES

The Government will provide delivery locations, recipient points of contact, and quantity distribution information for the equipment listed in this Statement of Work.

The Government will not provide facilities, property, equipment, systems access, network access, or Government-furnished information to the Contractor for performance of this purchase order, except for the delivery information required to complete shipment.

6.0 CONTRACTOR FURNISHED PROPERTY

The Contractor must furnish all facilities, materials, equipment and services necessary to fulfill the requirements of this contract, except for the Government Furnished Resources specified in SOW 2.0 and SOW 5.0.

7.1 ACCEPTANCE

The Government will inspect delivered items to verify item type, manufacturer part number, quantity, condition, and delivery location. Acceptance will occur after the Government confirms that the Contractor delivered the required items in accordance with this Statement of Work and the purchase order.

7.2 REJECTION OR CORRECTION OF DEFICIENCIES

The Government may reject or require correction of any item that is damaged, incorrect, incomplete, substituted, refurbished, used, or otherwise nonconforming. In the event of a rejected deliverable, the Government will notify the Contractor of the deficiency. The Contractor must correct the deficiency at no additional cost to the Government.

7.3 ACCEPTANCE CRITERIA

Items must meet the following acceptance criteria:

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1. The item must match the required model and manufacturer part number listed in Section 2.1.

2. The item must be new and unused.

3. The item must be in original manufacturer packaging.

4. The item must be delivered to the correct Government-designated location.

5. The item must be delivered in the correct quantity.

6. The item must be free from visible damage.

7. The item must include applicable manufacturer documentation and warranty information.

8. The shipment must include adequate packing documentation to allow the Government to verify purchase order number, item, quantity, and delivery location.

7.4 GOVERNMENT REVIEW PERIOD

The Government will make reasonable efforts to inspect delivered items within ten business days after receipt. If deficiencies are identified, the Contractor must provide a corrective action plan or replacement timeline within five business days after notification by the Government, unless otherwise directed by the Contracting Officer.