Questions.xlsx
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- Solicitation number
- 39112013
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Questions for Potential Sources
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| File | Type | Posted |
|---|---|---|
| Travis_RFI.doc | DOC document |
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Sheet1
| III. General Potential Distributor Information | |
| 1 | What is your Company’s official name? |
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| 2 | When was your company established? |
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| 3 | Is your Company involved in any litigation, investigation, reorganization, receivership, filing, strike, audit, corporate acquisition or other action that could have an adverse impact on your ability to provide services? If so, please describe the nature of the item and its potential impact. |
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| 4 | Include brochures, literature, manuals and any other information about your brand. |
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| 5 | Provide a list of the mandatory services offered by a typical automotive repair center operated under your brand or name and any optional services you provide. |
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| 6 | Provide a list of the brand(s) of tires you offer for sale. |
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| 7 | What type of support does your corporate offices provide to individual stores? |
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| 8 | Please provide three client references with contact names that are currently using your services as a car care service. |
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| 9 | What is your company’s approach to customer service and how do you measure customer satisfaction? |
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| 10 | Is your company willing to customize your services to accommodate Department of Defense requirements, if needed? |
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| 11 | Indicate why you, as a Potential Source, are particularly appropriate for this business need, where you can provide value from the strategic standpoints discussed above and how you can help us achieve our mission benefits. Describe any special services you can provide that are different from those offered by other Potential Sources or requested in this RFI. |
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| 12 | Do you have any existing concessionaire contract model or additional information on operating as a concessionaire that can be shared with the Exchange? |
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| 13 | Any further industry information you feel would be beneficial to aid in our understanding of the industry. |
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| 14 | What kind of experience, if any, do you have with design/build construction for car care centers? |
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| 15 | How long does it take to design/build your facilities to support your business? |
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| 16 | How many car care centers do you currently have and in how many states do you operate? |
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| IV. Technical Information (Sought – After Capabilities) | |
| 1 | Please give an overview of your firm’s privacy policy in regards to use of customer information? |
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| 2 | What type of financing would be used to construct the car care center? |
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| 3 | What type of incentives is your company currently offering the military community? |
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| 4 | Explain your company’s Full Disclosure Policy regarding educating customers on all applicable charges during the car repair process. |
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| 5 | Price Protection Program: What are specifics of your companies program regarding ensuring the lowest price guaranteed? The Exchange seeks a firm with the ability to provide price protection service for all sales transactions. |
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| 6 | What types service warranties does your company offer? |
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| 7 | Does your company offer basic car maintenance classes to customers? If so, please describe |
| RESPONSE: |
RFI Questions Attachment No. 1
RFI Questions Page &P of &N
Sheet2
Sheet3
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