36C78622R0044 Amendment 0002.pdf

5. PROJECT NUMBER (if applicable)

CODE 7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER 3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO. 1. CONTRACT ID CODE

FACILITY CODE CODE

E. IMPORTANT:

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office. is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30 PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print) (Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

1 4

0002 N/A

36C786

Department of Veterans Affairs National Cemetery Administration Contracting Services 18434 Joplin Road Triangle VA 22172

36C786

Department of Veterans Affairs National Cemetery Administration Contracting Services 18434 Joplin Road Triangle VA 22172

To all Offerors/Bidders 36C78622R0044

08-24-2022 X

X 1

The purpose of this amendment is to answer Questions 31 through 45 and add the revised Price Schedule.

See the following pages for the Q&A.

Katherine Iacovelli Contract Officer

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended, X is not extended Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing Items 8 and 15, and returning __ 1__ ______ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or

(c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER.

If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

36C78622R0044 508 Document Compliance

Question 31 - 45

31. Are the simple and complex remediation times referenced in the RFP (2 and 7 business days) an average SLA or absolute maximum for those documents?

A) These are absolute maximums.

32. Will there be an order of importance from the Government attached to the documents?

A) The COR may determine a priority item from time to time, otherwise it’s “first in, first out.”

33. Will the documents being given to us be only the ones that have failed the CommonLook test? Or is this the entire cache of documents?

A) None of the documents sent to the vendor will be tested prior to submission.

34. If a form (or document) fails Section 508 Remediation, will we be told how it failed, and will there be a report describing the failure attached?

A) The government will only indicate that the document has failed and what tool was used to test the document.

35. Does the client have a style sheet and/or template that they must follow?

A) No, however Paragraph 2.4.1 requires the vendor to: provide, within 15 days of contract award, a set of one pagers to set guidelines for NCA staff when submitting the following types of documents: images, tables, maps, graphs/graphics, forms, fillable/scanned PDF’s

36. Section 2.3.2 lists the number of simple and complex documents for a total of 1360 documents (120 simple and 1240 complex). Section B.2 Price Schedule states Est # of Docs is 1650. Please clarify which number of documents are correct?

A) The 1360 is correct, please used the price schedule below.

37. The PWS states that either two (2) or seven (7) days will be allowed for remediation depending on whether a document is simple or complex. If 20 documents are delivered on the same day is the expectation to deliver all 20 within two- or seven-days dependent on complexity?

A) Yes

38. Can the VA provide an estimated number of each document type Word, Microsoft Excel, PowerPoint, Publisher, Adobe Acrobat PDF, Adobe Creative Suite products, and InDesign products?

A) We cannot estimate the number of other document types, but the majority of documents will be PDF.

39. The E.3 Instructions to the offeror are required to submit "Department of Homeland Security Trusted Tester Certification". Can the VA confirm that it would be acceptable that upon award, the Offeror is required to onboard at least 1 resource with "Department of Homeland Security Trusted Tester Certification"?

A) Yes, that is acceptable. The vendor must onboard the resource within 30 calendar days.

40. Some errors cannot be remediated unless the source is modified or extensive modification is done, especially for PDF documents. Examples requiring source remediation include: font in an image is too small, color/contrast doesn’t provide sufficient readability, vision is blurry, empty rows in tables, a URL got split across two lines, and unacceptable colors were used in the text.

How would the government expect that to be handled? Will we be able to get a corrected source?

Will extensive redrawing by the contractor be required? If not, is partial delivery acceptable?

A) Partial delivery is not acceptable. If content modification is required, the vendor will work with each submitter to determine updated content, and the 2- or 7-day deadline begins after all content updates are provided by the submitter.

41. Are we expected to make minor content changes (like color change) for a PDF to pass QA criteria? And if so, what kind of changes would be acceptable?

A) The vendor is required to ensure all color contrast issue are 508 compliant. The vendor may need to coordinate with the submitter to determine acceptable changes, and the 2- or 7-day deadline begins after all content updates are provided by the submitter.

42. For ALT text – would we normally be expected to use the image caption? Or is the contractor expected to author a detailed description, or would the VA be responsible for authoring descriptions?; What should be done if there is no caption?

A) The submitter of each document is required to provide alt text. If alt text or other content is required, the vendor will work with each submitter to determine the updated content, and the 2- or 7-day deadline begins after all content updates are provided by the submitter.

43. Confirming we need a single Trusted Tester certification to comply with your specifications.

Specifically, if we have one of our accessibility specialists that holds the certification, we would meet your internal requirement?

A) Yes, one TT-certified specialist is acceptable. Any re-remediation work that is required (as described in Paragraph 2.3.3) must be accomplished in collaboration with and approval by the Trusted Tester.

44. We are an India based organization and wanted to confirm if we can apply to RFP "Section 508 Document Remediation for the Department of Veterans Affairs".

A) Any business is able to send a proposal, we have no authority to stop that. In order to be considered, a business must meet the requirements, one of which is to have an active registration in SAM.GOV, which I did check and you do. The question is being reviewed by our legal department for a more complete answer.

45. Is there any restriction on doing portions of the work off-shore?

A) As long as the business meets the requirements of the contract and of Federal law, our legal department has not yet found anything that would preclude employees from being abroad.

B.2 PRICE SCHEDULE

Base Year: Date of Award in October 2022 – October 20, 2023

Option Year 1: October 21, 2023 – October 20, 2024

Option Year 2: October 21, 2024 – October 20, 2025

Option Year 3: October 21, 2025 – October 20, 2026

Option Year 4: October 21, 2026 – October 20, 2027

CLIN SERVICE UNIT PRICE EST # OF

DOC

TOTAL

0001 Document Remediation

EA 1,360

Base Year Total:

CLIN SERVICE UNIT PRICE EST # OF

DOC

EST TOTAL

1001 Document Remediation

EA 1,360

Option Year 1 Total:

CLIN SERVICE UNIT PRICE EST # OF

DOC

EST TOTAL

2001 Document Remediation

EA 1,360

Option Year 2 Total:

CLIN SERVICE UNIT PRICE EST # OF

DOC

EST TOTAL

3001 Document Remediation

EA 1,360

Option Year 3 Total:

CLIN SERVICE UNIT PRICE EST # OF

DOC

EST TOTAL

4001 Document Remediation

EA 1,360

Option Year 4 Total:

Base Year Total Option Year 1 Total Option Year 2 Total Option Year 3 Total Option Year 4 Total

AGGREGATE TOTAL