36C78619Q0355-005.pdf

ATTACHMENT D: PAST PERFORMANCE QUESTIONNAIRE

**IMPORTANT NOTE**: When emailing the completed Questionnaire response back, please be sure to include in the Subject Line of your email: “Solicitation # 36C78619Q0355

– PPQ for WNC Janitorial Services”.

Date: _____________

Company Name Questionnaire is being completed for: ________________________________

YOUR COMPANY’S NAME: __________________________________

GOVERNMENT CONTRACT # (IF APPLICABLE):

TYPE OF SERVICES PERFORMED BY THIS COMPANY:

CONTRACT PERIOD: __________________________________________________

ESTIMATED TOTAL CONTRACT AWARD AMOUNT:

For the following questions below, please choose the number on the scale from 1 to 5, which most accurately describes the Contractor’s performance on the contract referenced above. For 1 or 5 numerical ratings, please also provide a written explanation.

1 - unacceptable performance

2 - marginally acceptable

3 - fully acceptable or Good

4 - Very Good, with very few incidents

5 - Superior performance

You may email questionnaire along with your comments to Ms. Tené Becknell at tene.becknell@va.gov, or if you have any questions. Thank you for your time and input.

1 Evaluate the company’s compliance with contractual terms and conditions and the technical requirements of the contract.

1 2 3 4 5 N/A

Comments:

2 Has the company demonstrated reasonable and cooperative behavior in resolving customer requests and or complaints?

3 Is the Offeror flexible in satisfying the requirements of the customer?

4 To what extend did the company meet the response times in the contract?

5 Are invoices easily understood and do they accurately reflect charges?

6 Rate the company’s overall performance:

7. Would you award to this company again?