36C78618Q9618-002.pdf

ATTACHMENT I

QUALITY ASSURANCE SURVEILLANCE PLAN

1. Quality Assurance Surveillance Plan: The QASP will consist of periodic inspections conducted by the COR or his/her designee, and by visitor input (in the form of complaints of poor service or responses on good service). A completed evaluation covering the items listed in the “Management Support Rating Criteria” (enclosed below) will be forwarded to the Contracting Officer every six (6) months, by the COR.

2. A surveillance report will be prepared by the CO and forwarded to the Contractor. The Contractor shall respond to any complaints and/or ratings of deficient performance within five (5) calendar days, after receipt of the report. All visitor complaints deemed by the COR to require a written response to the Contractor, or administrative action, will be forwarded to the CO, as soon as possible, for action.

3. MANAGEMENT SUPPORT RATING CRITERIA

The criteria for acceptable and unacceptable performance are as follows:

A. Contract requirements. The criteria for requirements are the level of performance deemed acceptable to the Government.

B. If the quality of work does not comply with the contract requirements the COR will initiate and the Contractor shall be required to complete a Contract Discrepancy Report (CDR).

C. If the level of performance is deemed unacceptable to the Government concurrent with two unsatisfactory ratings, monthly payment will be reduced for unsatisfactory performance by the percentage as shown in the chart below:

Performance Standard

Minimum Frequency of Inspection

Minimum Acceptable Level

(MAL)

Desired Level (DL) Disincentive Incentive

CLIN 001 &

CLIN 002

Excavate Gravesite

Bi-Weekly 97% of excavations are completed within one hour prior to interment service, and backfilling shall conform to existing healthy grades.

100% of excavations are completed within one hour prior to interment service, and backfilling shall conform to existing healthy grades.

20% deduction from invoice for failure to meet MAL.

Full payment of invoice