36C78618Q0124-00002000.docx

36C78618Q0124

5. PROJECT NUMBER (if applicable)

CODE

7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE

OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO.

1. CONTRACT ID CODE

FACILITY CODE

CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.

is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

BY

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243 (Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) (such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer) 00002 None NCA Pacific District

NCA Pacific District

To all Offerors/Bidders

03-14-2018

X X X This solicitation amendment shall delete a portion of the Statement of work that was unintentially added.

The section I. PROTECTION AND CLEAN-UP has been deleted and Crossed out and marked in color red herein.

all other terms and conditions remain unchanged...END

Joseph Mendoza Contract Officer

STATEMENT OF WORK

1. BACKGROUND

The Department of Veterans Affairs, National Cemetery Administration, honors Veterans with a final resting place and lasting memorials that commemorate their service to our nation. There are approximately 134 National Cemeteries in 39 states that receive visitors, hold ceremonies and conduct committal services on an ongoing basis. Because of the special significance and attention our National Cemeteries receive from the public, strict adherence to the following specifications is essential.

1. PLACE OF PERFORMANCE

The Contractor shall provide all supervision, labor, equipment, materials and supplies necessary to provide Janitorial Services at Santa Fe National Cemetery, hereby known as “the Cemetery”. The overall responsibility of the Contractor is to plan, coordinate, organize, manage, and perform the activities of “janitorial services” described herein, which are required to maintain sanitation and an aesthetic appearance of the Cemetery Administration facility, and public and staff restrooms:

Square-Footage Required Services

Santa Fe National Cemetery 501 North Guadalupe Street, Santa Fe, New Mexico 87501

1. MAINTENANCE AREAS

The physical area of the contract includes the cemetery Administration Building and its immediate surroundings. A portion of the building may be under renovation by another contractor at any time; and specific maintenance activities may be under separate contract with another vendor.

1. CONTRACT OBJECTIVES

To use an innovative and creative technical approach to manage the janitorial operations at the Cemetery in order to maintain the high standards of appearance as a National Shrine, in accordance with the National Cemetery Administration National Shrine Commitment Operational Standards and Measures (Version 5.1 July 2014) and best commercial practices.

1. GENERAL REQUIREMENTS & SPECIFICATIONS

SERVICES PROVIDED: The Contractor shall provide all supervision, labor, equipment, materials and supplies necessary to perform Janitorial Services at the Santa Fe National Cemetery as described herein.

Services to be provided include work under the following:

B.5.1 Janitorial Services B.5.2 General Conditions

B.5.1 JANITORIAL SERVICES

A. NCA STANDARDS

1. Restrooms are inspected daily and determined to be clean and supplied accordance with a Restroom Checklist.

2. Structures have a clean and well maintained appearance.

B. SCOPE

1. This is a Non-Personal Janitorial Service in which the Contractor shall furnish all supplies, materials, personnel, equipment, tools, and supervision necessary to provide complete Janitorial Services.

C. PERSONNEL

1. Contractor personnel shall adhere to established training criteria (such as OSHA, JCAHO), and shall be able to demonstrate a documented employee initial and refresher training program that includes Universal Precautions, basic bacteriological concepts, infection control, safety, fire protection, Personal Protective Equipment (PPE), and laundry operating procedures and policies.

D. PHYSICAL SECURITY

1. The Contractor shall, at all times, exercise care and caution in performing the duties described in the statement of work so as not to cause injury to themselves or other persons. The Contractor shall perform the assigned tasks and duties in a safe manner in accordance with VA, NCA, and OSHA regulations and policies. The Contractor shall indemnify to protect it, and render the United States Government, its employees, agents and representatives, harmless from any liability resulting from personal injury arising out of performance of the work contained herein.

E. EQUIPMENT, MATERIALS and SUPPLIES

1. Contractor Supplied Items. Unless otherwise noted all equipment, such as step ladders, water hose, mops, vacuum, brushes, etc., and expendable items such as hand soap, plastic garbage bags, air freshener, toilet seat protectors, as well as all cleaning chemicals will be furnished by the Contractor. (Cleaning chemicals must meet “The Farm Security and Rural Investment Act (FSRIA) of 2002, E.O. 13423, and Part 23 of the FAR” which requires Federal agencies to purchase USDA-designated bio-based products, also known as Bio-Preferred products.) Contractor will provide employees with a binder and training for all cleaning materials with a copy of all Safety Data Sheets (SDS), and provide the COR with copies of the SDS’s for all chemicals stored at the cemetery.

a. The contractor shall furnish the supplies necessary to perform all services required. Supplies and equipment shall meet the specifications below and comply with VA, Federal, or State Occupational Safety and Health Standards and Fire regulations.

b. All items shall be approved by the COR prior to being used. New supplies or changes in previously approved material shall require product literature and may require samples.

c. Contractor personnel shall not use steel wool, abrasive metal cleaners, or any other cleaning materials or supplies which could cause damage to property. At no time shall chairs, wastebaskets, brooms, mops or any other items normally placed on the floor be place on any surface of furniture or equipment.

d. Contractor’s equipment shall be compatible with existing sources of furnished electrical power. All equipment shall comply with current safety standards. All equipment shall be cleaned with a disinfectant-detergent each day prior to storage.

e. Rotary floor polishing, buffing and scrubbing machines, shall be equipped with brush or pad head drive assemblies made of non-porous materials. Equipment will be checked for electrical safety and records maintained.

f. All electrically operated equipment shall be equipped with hospital quit-type motor, be third-wire grounded, and equipped with an appropriate length of UL approved three-conductor cord. Extension cords are prohibited.

g. All wheeled and movable equipment shall be equipped with protective non-marking wheels and rubber bumpers or guards around the entire perimeter. No part of the equipment (except fixed handles) shall protrude beyond the rubber bumpers.

h. When not in use, equipment shall be stored in designated areas only. Trash containers shall be washed each day prior to storage.

i. Supplies and equipment shall not be transported in trash barrels, mop buckets, etc. All material not immediately used shall be properly stored.

j. Supplies and equipment reserved for use in designate areas shall not be transferred to the other areas. All such items assigned shall be plainly marked with the area’s designation.

k. Floor Polishing Liquid – The liquid shall be synthetic co-polymer plastic (not a wax), water emulsion with a solid content of at least 12 percent, removable by detergent scrubbing, and safe for use on all synthetic, resist scuffing, and water penetration.

l. Stripping Compound – This product shall be purely synthetic, non-ionic, biodegradable, and contain no animal or vegetable soaps, abrasives, bleach, alcohol, ammonia or other ingredients which would produce any harsh, harmful, or noxious odors or fumes, either in use or in storage. It is permissible to use a special detergent stripper specially designed for use in automatic scrubber equipment, so long as it meets the above requirements.

m. Mops – Non-disposable mop heads shall be neutral colored and made of rayon yarn. Cotton yarn may be used only if the disinfectant-detergent is not a quat (since cotton neutralized quats. Mop heads shall be washed in housekeeping closet sinks.

n. Cloths, Impregnated, Dusting and Sweeping – These cloths shall be tubular cotton with 18 percent to 22 percent non-oil impregnation by weigh, and the impregnations compound shall be registered with EPA.

o. Vacuum Cleaners – All vacuum equipment shall have hospital use micro-static impaction type filtration system, which shall filter out all dust and bacteria particles larger than 0.3 microns. All vacuum equipment (i.e. tank, hose, and bag) shall be cleaned daily with disinfectant-detergent. Vacuum filters shall be cleaned weekly.

p. Floor Polisher. Floor polishers shall have a non-porous scrubbing surface to inhibit bacterial growth.

q. Mop Buckets – The double bucket mopping system shall be used. Buckets shall be constructed of nonporous, acid resistant, seamless material.

r. Signs – Signs shall contain easily understood directions.

s. Contractor Equipment – The Cemetery shall not be held responsible for any items of Contractor’s equipment which may be lost, damaged or stolen. The Contractor shall tag all Contractor owned equipment for identification.

2. GREEN CLEANING

a. The Contractor shall use green cleaning products and processes. Green cleaning is a planned and organized approach to cleaning that is designed to protect the occupants and workers' health and reduce the impact on human health and the environment. Unlike a traditional cleaning program, a green custodial program takes a holistic approach to building cleaning and goes beyond simple appearances to focus on health and the environmental impacts.

b. Green cleaning products and processes include, but are not limited to products containing recycled content, environmentally preferable products and services, vacuum cleaners with HEPA filtration, bio-based products, and products and services that minimize the use of energy, water, and other resources. In addition to compliance with these requirements, the Contractor shall follow all applicable standard industry practices including, but not limited to those published by the National Institute of Building Sciences (NIBS), American Society of Testing Materials (ASTM), and Carpet and Rug Institute (CRI), as well as applicable standards of the Environmental Protection Agency (EPA).

c. The Contractor shall take every precaution to ensure that if available, only safe and environmentally preferable products are used. Preference must be given to cleaning products that meet the following: United States Department of Agriculture (USDA) designated bio-based products, Green Seal certified (Standard GS-37 for Commercial and Institutional Cleaners, Comprehensive Procurement Guidelines (CPG)), and applicable Executive Orders.

d. The Contractor shall give preference to supplies and products that are "environmentally preferable". The list of Comprehensive Procurement Guideline (CPG) items and their associated Recovered Materials Advisory Notices (RMAN's) are available at http://www.epa.gov/cpg. Items such as trash bags are on the CPG list. Information on CPG items can be found at: http://www.epa.gov/cpg/products.htm. This includes concentrated and ready-to-use cleaning chemicals (spray bottles must be labeled with the contents) that use ecologically sound packaging, are phosphate-free, non-corrosive, non-combustible, non-poisonous, non-reactive, and non-aerosol; contain no carcinogens, mutagens and teratogens; contain no ozone-depleting substances; and are bio-based and fully biodegradable. Such products must have lower toxicity, and reduced potential for skin, eye, and, respiratory irritation than comparable products used for the same purpose and must contain no unnecessary dyes or fragrances. Concentrates are preferable compared to ready-to-use products and should be used wherever possible. Furthermore, dilution control equipment (use equipment or systems consistent with those specified or recommended by the manufacturer of the concentrate products) should be employed to ensure correct dilutions of concentrates and to protect workers from exposure to concentrated chemicals. Preference must be given to cleaning products meeting the following Green Seal Standards: GS-37 for Commercial and Institutional Cleaners for those product categories covered by this Standard and GS-34 for Degreasers. (http://www.greenseal.org/Home.aspx)

e. The Contractor must give preference to floor finishes and floor maintenance products that are free of metals, such as zinc, arsenic, lead, cadmium, cobalt, chromium, mercury, nickel, or selenium.

3. Proper and Safe use of Equipment and Chemicals: Contractor shall use all equipment, disinfectants, detergents, and other chemical agents in accordance with OSHA and manufactures instructions. Contractor shall take extreme care while performing cleaning services to insure that corrosive or abrasive chemicals do not mar, discolor, remove or harm the finish in any way on any facility or fixture. Contractor may be liable for damages to private or Government property caused by misuse.

4. Reasonable Cleaning Effort. Contractor shall advise the COR of any stains or markings that cannot be removed by reasonable cleaning efforts.

F. WORK AREAS

1. Areas to be serviced at the Cemetery are located in the Administrative Building (Admin Building), Public Information Center (PIC), and Maintenance Shop.

The Administration Building consist of 17 areas, they are: 1. Visitor entrance; 2. Front lobby; 3. Reception; 4. Conference Room; 5. Director’s Office; 6. Assistant Director’s Office; 7. Foreman’s Office; 8. Front Offices area; 9. Men’s Staff Restroom; 10. Women’s Staff Restroom; 11. Janitors Closet; 12. Break Room; 13. Hallways; 14. Men’s Public Restroom; 15. Public Women’s restroom; 16. Work Leader I Office; 17. Work Leader II Office.

2. Approximate Square Footages

G. CUSTODIAL SERVICES, DAYS AND HOURS OF PERFORMANCE

1. Janitorial services shall be performed and completed Monday through Friday for all areas.

2. The cemetery will be open every HOLIDAY/three day weekend. These dates will be provided to the janitorial contractor in January of each year and will require service of all areas.

3. Janitorial services are also required in all areas Monday for the Memorial Day Weekend (The last weekend in May); and on November 11th for the Veterans Day Holiday; on the Wreaths Across America Ceremony which falls on the 2nd or 3rd Saturday in December; and other days designated by COR. No keys to the building will be provided to the Contractor.

4. Work shall be accomplished between the hours of 8:00 A.M. and 12:00 P.M.

A. FEDERAL HOLIDAYS:

1. Unless otherwise specified, work required under this contract shall be accomplished during normal business days and daylight hours (Monday through Friday / 8:00am to 12:00pm). Work is normally not conducted on weekends and Federal holidays unless noted otherwise or directed by the COR. The Government shall not compensate the Contractor for any alternate work schedules needed for the Contractor to complete all contract work within the specified project duration. The following is a list of the Federal holidays:

2. When a holiday falls on Sunday, the following Monday shall be observed as a Federal Holiday. When a holiday falls on a Saturday, the preceding Friday shall be observed as a Federal Holiday by U.S. Government Agencies. Also included would be any day specifically declared by the President of the United States of America as a Federal Holiday.

H. RESPONSIBILITIES

1. TILE FLOORS

a. Tile floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, wet mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean.

b. Floors shall be continuously free of all debris such as paper, cigarettes, coins and so forth. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

c. Contractor shall provide all safety warning devices at worksite to warn visitors and cemetery employees of potential hazards in both English and Spanish languages, (e.g., Caution-Wet Floors / Cuidado-Piso Mojado).

d. Daily sweep and wet mop all tile floor surfaces (moving tables, chairs, waste cans, mats, etc.) and remove stains, dirt, mud, grime and markings as needed.

e. Cleaning solution shall be monitored and must be changed whenever the solution is dirty. Pour all mop and/or cleaning water down the designated floor drains. Sinks shall not be used as a drain. Floors will be checked for cleanliness using a damp paper towel each morning by COR to check for residual dirt.

f. Grime, dirt and debris which accumulate in corners must be removed at least weekly.

g. On Friday of each week the tile floors in the restrooms will be cleaned with a brush or machine to remove dirt and grime build up in the grout lines.

2. CARPETED AREAS

a. Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. Efficient vacuum cleaners shall offer high airflow, high efficiency filtration, and an adjustable rotating brush agitation for more effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer's approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the Contracting Officer's Representative (COR). Area and throw rugs shall also receive this service. Floors shall be continuously free of all debris such as paper, cigarettes, coins and so forth. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

b. Daily vacuum all carpet and rug areas (including mats and carpet runners), ensuring removal of debris; moving light furniture and floor items as needed. Carpet areas include all carpeted areas within the administrative office areas, to include all offices and cubicles.

c. Clean all carpets in accordance with standard commercial practices. A heavy duty spot remover may be required in heavily soiled areas. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath, and returned to their original location.

d. Floor mats located in the foyer at front entrance(s) will also be vacuumed and cleaned.

e. The COR will notify the contractor of the need to complete carpet cleaning that falls under “periodic services”. All carpet and rug areas shall be vacuumed, shampooed and thoroughly dried. After shampooing, the carpeted area will be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs and other similar items.

3. HORIZONTAL SURFACES

a. Clean desks, chairs, file cabinets, and all other horizontal office furniture and accessories. Cleaning may be accomplished by dusting, polishing, damp wiping, and vacuuming as appropriate to the type and degree of soiling.

b. Surfaces must be free of dust, lint, cobwebs, and litter and include items such as tables, shelves, bookcases, cabinets, desks, counter, storage lockers, baseboards, window sills, window ledges, hand rails, pictures, clocks, window blinds, ceiling fans, light fixtures, air registers, vents, fire extinguishers, etc..

c. Dust and polish all wood surfaces and countertops. A treated cloth should be used when necessary.

4. VERTICAL SURFACES – DOORS/WALLS/PARTITIONS

a. Spot clean all doors, door handles, push plates, door frames, areas around light switches and switch plates. Thoroughly clean soiled partitions, wall coverings and chairs throughout the contract coverage area. Ensure all corners are free of dust and cobwebs.

5. WINDOWS, INTERIOR GLASS, AND ENTRANCE GLASS

a. All interior window surfaces, interior glass, and entrance glass (inside and out), including glass in doors, partitions, walls, display cases, and directory boards, shall show no traces of film, dirt, smudges, water, or other foreign matter.

b. Clean daily glass doors at the front entrance (with glass cleaner), inside and outside surfaces. Spot clean all other glass surfaces from floor to a height not to exceed eight feet.

c. Daily clean and sanitize gravesite locator kiosk on the outside of the building.

6. FLOOR (WALK-OFF) MATS

a. Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

7. TRASH AND RECYCLABLES COLLECTION/REMOVAL

a. All trash and recycle containers shall be emptied, trash transported and disposed in designated area(s), recyclables collected and placed in designated area(s), and containers returned to their original locations. (Note: All cardboard is classified as recyclable and should be treated as such.) The Contractor shall provide and replace any obviously soiled, worn or torn plastic liners. Trash and recycle receptacles shall be left clean, free of foreign matter and free of odors.

d. Daily empty, clean and line all waste cans, including all trash receptacles inside the buildings and outside of the administration building and public information center entrances. A Government-provided commercial dumpster is available for the disposal of trash. Daily empty paper shredder canisters into the Blue recycling containers, change the Blue recycling container bags and place the removed materials into the recycling dumpster located next to the regular trash dumpster. Dispose of all empty cardboard boxes located around trash containers into the recycling dumpster.

8. REPORT OF FACILITY DEFECTS

a. When routine facility defects (e.g. dripping faucet, loose door, loose window frames, etc.) are found, they shall be reported to the COR.

9. RESTROOMS/LOCKER ROOMS

a. Clean and Disinfect restrooms and locker rooms daily. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures and faucets, exposed pipes, counters, tables, benches, partitions, dispensers, walls, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), light fixture covers, and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors and glass shall be clean and have no streaks or other removable matter. Partitions, lockers, and walls shall be smudge, stain free. Vents (within 72 inches of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and other removable matter. Walls and grout below six feet shall be free of all film, spots, and detergent buildup.

b. Restroom Floor Care. All floor surfaces shall be maintained in accordance with “Tile Floors” by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue. Remove dirt, debris, urine, feces and water from floor surfaces.

c. Stock Restroom Supplies. Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, toilet seat protectors, and hand soap do not run out. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the Contractor shall refill within two (2) hours of notification. Toilet tissue and paper towels will be supplied by the Cemetery; all other products shall be supplied by the Contractor.

d. Restroom Trash Removal. All trash containers in restrooms and locker rooms, including sanitary napkin disposal containers, shall be emptied, trash disposed, and containers returned to or reassembled in their original locations. The Contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

e. Restroom Checklists. The Contractor’s employee(s) on duty shall sign off daily on the restroom checklists, which are generally located in the foyers of the public restrooms and staff restrooms.

10. LUNCH/BREAK ROOM

a. Clean counters, tables and sinks (move small appliance and items as needed). Clean and polish all glass, mirrored and stainless steel areas with appropriate cleaners, ensuring no streaks. Clean exterior of the refrigerator and microwave’s. Remove trash containers and clean the trash receptacle closets in lunchroom. Clean, polish and sanitize vending machines.

11. JANITOR CLOSETS, STORAGE ROOMS

a. Clean storage rooms. Sweep and wet mop floor after removing all interferences. Replace all items after floor dries. Ensure the janitorial closet is clean, organized and neat in appearance. All chemicals stored in locker are below eye level and a SDS is on hand. Remove all interference from Janitors Closet and scrub and clean floor drain. Sweep and wet mop floor. Replace all items after floor dries.

12. DRINKING FOUNTAINS

a. Clean all facility drinking fountains, typically located in the vicinity of the public restrooms. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

13. ASH TRAYS

a. Daily empty and damp wipe ashtrays at entrances and exits of the administration building. The receptacle should be free of litter associated with cigarette smoking, as well as gum, wrappers, etc. Ashtrays with sand will also be cleaned, and sand replenished as needed.

14. PERIODIC SERVICES (As Directed by the COR)

a. Twice a year, machine-clean, strip and refinish (polish) all tile floors in Administration Building.

b. Three times a year, wash all windows on the interior and exterior of the Administration Building. Begin one week prior to Memorial Day, Veterans Day, and as directed by the COR.

c. Once a year, shampoo all carpeted areas in the Administration Building.

d. Once a year, deep clean upholstered furniture shall be using accepted commercial equivalent practices or manufacturer’s recommendation. Spaces between cushions shall be free of crumbs/trash.

B.5.2 GENERAL CONDITIONS

A. STANDARDS OF EMPLOYEE CONDUCT

1. Contractor and contractor personnel shall be required to adhere to the following standards of dress and conduct while performing work in the National Cemetery. These standards and regulations are enforceable under Title 38, Chapter I, Part 1, Section 1.218 – Security and Law Enforcement at VA Facilities, (pursuant to U.S.C. 901).

2. Contractor's employees shall be required to wear uniforms displaying the name of the company and the employee's name. Clothing shall be presentable and suitable to the work while maintaining proper appearance and decorum indicative for a National Shrine. Contractor’s employees shall be fully clothed at all times, to include long slacks or pants and shirt, buttoned up from neck to waist. Clothing shall be clean each day. Any soiled clothing should be cemetery work-related that day. T-shirts and/or tank tops as outer garments are prohibited. Garments displaying a “message” or “slogan” other than the Contractor’s business attire are prohibited. Other clothing in question shall require the Director’s written approval.

3. Contractor employees will maintain personal hygiene. Shoes/boots will have no holes or loose soles. Protective/safety clothing and shoes shall meet or exceed OSHA and state requirements. All required uniforms and personal protective equipment will be provided by the Contractor to contractor personnel.

4. Behavior and language must be appropriate, reverent, and respectful at all times. The Contractor’s personnel shall not engage in loud or boisterous behavior, angry outbursts or use profane or abusive language at any time on Government premises. Playing radios and/or electronic games/devices shall only be done at lunchtime and in a designated break area.

5. Due to the sensitive mission of the Cemetery, Contractor employees will come into daily contact with grieving individuals, therefore Contractor employees will exercise and exhibit absolute decorum, courtesy, and respect while within the cemetery or at its perimeter or entrances. Inquiries from Cemetery visitors shall be politely referred to Government Cemetery staff. Gratuities of any kind are strictly prohibited.

6. The Contractor’s personnel shall take breaks, and consume food and beverage only within areas designated by the COR. Intoxication, and violence or criminal acts of any kind will not be tolerated and is cause for immediate removal from Government property. Use or sale of intoxicating beverages and/or drugs is strictly prohibited.

7. SMOKING is not permitted in any buildings with the National Cemetery. This restriction includes offices, restrooms, stairwells, entrances, exits or any other public area.

B. CONTRACT PERFORMANCE

1. The Contractor shall be aware of the intensive labor and equipment requirements needed to meet contract specifications. Inclement weather, other than prolonged snow cover, will not be considered an excusable delay in meeting specifications. The Government expects the Contractor to work throughout all weather conditions and to apply additional labor and equipment as necessary to meet deadlines.

2. The Contractor is responsible for making sure the worksite is properly staffed to perform all necessary tasks. Any problems with sub-contractors or their staffs are solely the Contractor's responsibility, and the failure of a sub-contractor to perform shall not be an excuse or reason for non-performance.

3. The Contractor is responsible for taking all precautions to prevent damage to the cemetery, in any manner.

4. Cooperation with other Contractors: The Government may undertake or award other contracts for additional work at or near the site of work for this contract. The Contractor shall fully cooperate with other Contractors and with Government employees.

5. More than one Contractor may have access to storage areas designated by the COR. The Government is not responsible for any costs associate with repairing or replacing Contractor(s) property while on cemetery property.

6. The Contractor shall provide adequate safety warning devices, barricades and cover boards, etc., at all work sites to eliminate hazards from public visitors and cemetery employees at no additional cost to the Government.

7. At the end of each day, the Contractor shall remove all debris from the cemetery site. At all times rubbish and trash generated by the Contractor shall be kept clear of vehicular and pedestrian traffic throughout the site. The Contractor may use a Government-provided commercial trash dumpster for the disposal of debris related to this contract.

8. The Contractor shall possess and maintain all necessary insurance, licenses and permits required for contract performance. Contractor is responsible for any injury to himself/herself, his/her employees, as well as for any damage to personal or public property that occurs during the performance of this contract that is caused by his/her employees fault or negligence, and shall maintain personal liability and property damage insurance having coverage for a limit as required by the laws of the State of New Mexico.

9. Reporting "on-the-job" Injuries: The Contractor is required to report all "on-the-job" injuries incurred by the Contractor, its agents or employees, resulting from performance of this contract. Contractor shall notify the COR (either orally or via telephone) within twenty-four (24) hours of the injury and provide details and exact location of the incident. This will be followed up by a written notice to the COR. Any Contractor (including its agents and employees) that knowingly files a false claim may be criminally prosecuted.

10. Contractor must have at least one manager or employee on-site fluent in spoken and written English.

C. PARKING AND VA REGULATIONS

1. All contractor personnel operating vehicles on government property must possess a valid state driver's license.

2. Contractor employees may park privately owned vehicles in the area designated for parking by the COR. It is the responsibility of the Contractor to ensure his employees park in the appropriate designated parking areas. The Government is not responsible for any damage, theft of vandalism to privately owned vehicles parked on cemetery property. All Contractor employees park on cemetery property at their own risk.

3. The Contractor shall observe all traffic, parking, directional signs and regulations when using the cemetery’s roadways. The Cemetery will not invalidate or make reimbursement for parking violations of the Contractor’s employees under any conditions.

4. Smoking is prohibited inside any buildings at the Cemetery. This restriction includes offices, restrooms, stairwells, entrances, exits or any other public area. Possession of weapons is prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation/summons answerable in the United States (Federal) District Court, or other appropriate jurisdiction/agency.

D. USE OF CEMETERY FACILITIES

1. The Government will not be responsible for any loss, damage, or theft of contractor items.

2. Contractor shall be responsible for acceptable standards of housekeeping and custodial maintenance of Department of Veterans Affairs' facilities used by contractor's employees that are acceptable to the COR and in accordance with National Cemetery Administration Operational Standards and Measures (Version 5.1, July 2014 or the most current version).

3. Storage: Based on availability of space, and at the discretion of the COR, a limited storage area may be provided. Space offered will be in “as-is" condition. If space is provided, only the Contractor’s equipment, supplies and property directly related to the implementation of this contract shall be stored at the Contractor's designated storage area. However, the Government will not be responsible for any damage to or loss of the Contractor's equipment and supplies stored on the Government's premises. Prior to making any modifications or alterations to the space, Contractor shall obtain written approval from the COR. Any such modifications or alterations shall be at the expense of the Contractor. Upon completion of the contract, the facility shall be returned to the Government in the same condition as received at the expense of the Contractor, except for reasonable wear and tear.

4. The Government shall not provide the Contractor with any fuel storage, equipment or telephones. The Contractor shall take adequate safety precautions to prevent hazardous product spills, fire hazards, odors and unsanitary conditions. No maintenance or repair of Contractor equipment shall be done on cemetery property without the COR’s approval

5. The Contractor shall request the approval of the COR if the Contractor desires to store any hazardous materials at the Cemetery. If approval is granted the Contractor is responsible for safely storing any chemicals, cleaning solutions, flammable materials, etc. on site in properly ventilated hazardous materials lockers in accordance with all federal, state and county laws and regulations and manufacturers recommendations.

6. The Contractor is responsible for safely handling any chemicals, cleaning solutions, etc. in accordance with manufacturers recommendations. A SDS (Safety Data Sheet) is required for all chemicals and cleaning solutions. The Contractor shall maintain a master file with all SDS sheets indexed and tabbed by product/chemical name, and provide a copy to the COR.

7. Reasonable use of water and electricity WILL be furnished by the Government at no expense to the Contractor.

8. Fax/Telephone service WILL NOT be furnished by the Government for the Contractor’s use.

E. INSPECTION OF CEMETERY FACILITIES:

1. The Contractor will perform a weekly inspection. During this inspection, any deficiencies noted within the scope of the contract will be corrected as soon as practicable. Items that need correcting outside the scope of the contract will be reported to the Contracting Officer or COR.

2. The Contractor will be required to submit inspection reports and work accomplished to the COR weekly. The inspection forms will be provided to the Contractor. (See “Work Summary and Progress Report”, Attachment B.)

F. CONTRACTOR SUPERVISION

1. Contract Manager: The Contractor shall establish and maintain an office through which the Contract Manager or alternate(s) can be contacted during work hours. The Contract Manager or alternate shall be available during standard duty hours to meet on the Cemetery within one (1) hour with the Government personnel designated by the CO to discuss problem areas. The Contractor shall provide the COR telephone number(s) where surveillance results and complaints can be reported. The Contractor shall also provide to the COR the names and phone/pager numbers of Contractor POCs for after business hours including nights, weekends, and holidays. This information will be kept and updated by the Contractor whenever personnel changes occur. The Contract Manager or alternate shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract.

2. The Contractor shall be responsible for maintaining satisfactory standards of personnel conduct and work performance and shall administer disciplinary action as required. The Contractor shall remove employees for cause, to include, but not limited to, safety violations, misconduct in performance of duty under these specifications and/or conduct contrary to the best interests of the Government. If the Contractor fails to act in this regard, or the reason for a removal is immediately required to protect the interests of the Government, the COR may direct the removal of an employee from the premises. Contractor objections to any such action will be referred to the Contacting Officer (CO) for final resolution; however, the Contractor will first immediately comply with COR direction pending any CO final resolution at a later time or date. The Contractor will not be due any type of compensation for their costs incurred as a result of an employee being removed for cause; unless the removal is directed by the COR, and is later found invalid and/or unreasonable by the Contracting Officer.

3. The Contractor shall be responsible to ensure that all work shall be done in a manner that safeguards all VA visitors, employees, and public. The Contractor shall be solely responsible for all actions initiated and/or completed by his/her employees.

4. The Contractor shall phase all work in such a manner, as not to impact on or interfere with cemetery operations.

5. The Contractor is responsible for safety/precaution training of Contractor employees performing work under this contract. Training shall be accomplished within the first thirty (30) days of employment, with refresher courses on an annual basis. The Contractor shall comply with all Federal, State, City, and County ordinances and regulations including, but not limited to New Mexico-OSHA standards, applicable to the work being performed.

G. SAFETY AND TRAINING

1. The Contractor shall be responsible for training and safety precautions for Contractor employees performing work under these specifications. OSHA standards shall be observed by the Contractor in all work performed. The following OSHA and NFPA standards and codes are to be adhered to, and records will indicate by name and date when employees are trained in the following:

a. National Fire Protection Association (NFPA): 10-1998 Standard for Portable Fire Extinguishers.

b. Occupational Safety and Health Administration (OSHA) 29 CFR 1910 Safety and Health Regulations for Personal Protection, Safety Color Codes, Portable Power Tools, Electrical Safety and Portable Electric Equipment.

c. Site and Building Access: Maintain free and unobstructed access to facility emergency services and for fire, police and other emergency response forces in accordance with NFPA 241.

d. Hazard Communications (OSHA, HCS, 29 Code, FR 1910.1200).

e. Hazard spills/Waste Handling.

f. Universal Precautions (OSHA, 29 CFR Part 1910.1030).

g. Equipment Operations Training (Utility Training).

h. Initial Environmental Management System (EMS) awareness training and annual EMS awareness refresher training if the contract is greater than one (1) year. The COR or designated appointee will be responsible for providing the EMS training, as well as providing the method of training. Individual documentation processes will be established by the COR or designated appointee.

2. The Contractor shall provide, as part of their offer, a list of tools and equipment to be used during the course of the contract, for the approval of the Government. Ten (10) days after contract award, and every year thereafter, the Contractor shall verify in writing that this equipment is in safe operating condition.

3. The Contractor shall comply with all Federal, State, City, County, regarding the use of Personal Protective Equipment for all contract personnel.

4. Appropriate safety equipment shall be furnished by the Contractor to Contractor personnel and shall be used as prescribed by OSHA standards, including hard hats, safety shoes, safety glasses, gloves and hearing protection devices.

5. Contractor shall be responsible for maintaining a hazardous chemical list for all chemicals entering the Cemetery. The Contractor must keep all employee training records on site and available for review by the COR.

H. CHEMICAL STORAGE AND MATERIAL SAFTEY DATA SHEETS

1. The Contractor shall furnish to the COR all Safety Data Sheets (SDS) for any materials used in the performance of this contract. All new products used during the life of the contract must have SDS provided to the COR prior to bringing these products on site and being used. The Contractor shall use only commercially available products that meet Federal, State, and local codes. These requirements shall include those identified in Executive Order 13423. The COR must contact the Contractor immediately if any item is deemed inappropriate for use under this contract

2. Contractor shall maintain the SDS in a location accessible to all employees and shall advise the COR of their location. The SDS shall be available for inspection by the COR on request.

3. The Contractor shall be responsible for safely storing any chemicals, cleaning solutions, and other hazardous materials in accordance with manufacturers printed instructions. Contractor shall maintain a binder with SDS (Safety Data Sheets) for all chemicals and cleaning solutions stored and used on site stored in the maintenance area with telephone numbers of poison control centers to call in case of an accident.

4. Contractor shall store chemicals and cleaning supplies in an area designated by the COR (see “USE OF CEMETERY FACILITIES”). Contractor shall provide spill containers for all liquids and ALL CONTAINERS shall be clearly markers as to content.

5. The Government’s Environmental Management System Coordinator will make periodic inspection on the storage of hazardous chemicals, etc. Contractor shall take corrective action immediately to remedy any deficiencies with safeguards to protect personnel and the environment.

I. PROTECTION AND CLEAN-UP

1. The Contractor shall leave all work areas free of debris.

2. Contractor shall be responsible for cleaning cemetery structures, headstones, monuments, and roadways that are soiled or stained because of Contractor’s performance.

3. The Contractor shall wash-down with water all soiled or stained structures, headstones, and monuments at the end of each workday.

4. No unapproved hazardous chemicals are to be used at any time on Government property. The Contractor shall bear all costs associated with washing and cleaning. Any such washing/cleaning shall be brought to the immediate attention of the Contracting Officer Representative (COR) prior to washing/cleaning.

J. MAINTENANCE DURING CEMETERY FUNCTIONS

1. Contractor personnel shall not operate motorized equipment or conduct other commercial activities within the designated area during interment services. The COR will set the designated area. The COR or his/her representative shall furnish the Contractor with a schedule of all ceremonies minimum of three (3) days before any ceremonial events.

K. QUALITY ASSURANCE

1. The Government COR shall conduct surveillance activities and evaluate the Contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. These surveillance activities shall be accomplished in a manner which is timely to ensure no defects are initiated after Contractor has provided the services. The COR will utilize the Contractor’s work schedule, to plan their inspections and surveillance activities, and the enclosed Janitorial and Restroom Checklist’s. The checklist’s shall be initialed and dated each day by Contractor personnel signifying that the work was completed. The COR will record inspection and surveillance results which then become the official National Cemetery Administration record of the Contractor’s performance.

L. ADMINISTRATIVE ISSUES

1. Based upon satisfactory completion and final inspection and acceptance of all work performed in accordance with the Statement of Work, the Contractor shall be paid monthly in arrears by Government Purchase Order and after receipt of a properly prepared invoice.

2. Notwithstanding the provisions of the contract covering inspection and acceptance, any items found to be unsatisfactorily cleaned shall be re-cleaned at no additional cost to the Government.

3. Contracted services are to be accomplished subject to emergency situations-as defined by VA-which may require alteration of schedules. In the event that the VA declares a facility emergency or disaster, or participates in a federal and/or DOD drill, the contractor shall perform services as required by the facility COR per the Emergency Preparedness Plan.

4. Contractor shall specify a…