36C77022R0008 0007.pdf

5. PROJECT NUMBER (if applicable)

CODE7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO. 1. CONTRACT ID CODE

FACILITY CODECODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30 PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print) (Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

NCO 15 Contracting Ofc - CMOP

1 7

0007 11-20-2025 None

36C770

Department of Veterans Affairs NCO 15 Contracting Ofc - CMOP 3450 S. 4th St. Trafficway

Leavenworth KS 66048-5012

36C770

Department of Veterans Affairs NCO 15 Contracting Ofc - CMOP 3450 S. 4th St. Trafficway

Leavenworth KS 66048-5012

To all Offerors/Bidders

36C77022R0008

12-06-2022

X

X X

** HOUR & DATE for Receipt of Offers is EXTENDED to: 12-18-2025 10:00 AM CST

X 1

Amendment 0007

See Continuation Pages for details of this Amendment.

Christy Pendlay

The purpose of this amendment is to:

1. Extend proposal closing date to 10:00 AM CST, December 18, 2025.

2. Section D, Attachments have been updated and revised.

a. Attachment 1 – PWS r3

b. Attachment 2 – PRS r2

c. Attachment 4 – WD 2015-5473 has been updated and attached.

d. Attachment 5 – Solicitation Questions’ Responses has been attached

e. Attachment 6 - Staff Matrix

3. Revise Section E, Addendum to FAR 52.212-1, Instructions to Offerors.

4. Update the Small Business Size standard associated with NAICS 561210.

a. While the NAICS code assigned to the procurement has not changed, the applicable size standard for 561210 increased to $47 million as of March 2023.

The purpose of this amendment is to confirm $47 million is the applicable size standard for NAICS 561210 and this procurement.

5. Require updated Subcontractor Consent Letters.

a. Updated Consent Letters shall be executed by each subcontractor, teaming partner, and/or joint venture partner, authorizing the release of past performance information to the Government. Failure to provide an updated, current consent letter in response to this amendment will preclude the Government from considering the past performance information of the subcontractor.

PRICE/COST SCHEDULE

ITEM INFORMATION

See Attachment 6 – Staff Matrix spreadsheet for Price Schedule

DELIVERY SCHEDULE

ITEM

NUMBER SHIPPING INFORMATION QUANTITY

DELIVERY

DATE

All SHIP TO: Dept. of Veterans Affairs VA CMOP Tucson 3675 Britannia Drive Tucson, AZ 85706

As defined by Order

ADDENDUM TO FAR 52.212-1

INSTRUCTIONS, CONDITIONS, AND NOTICES TO PROPOSALS

A. Submittal and Inquiries.

1. Proposals shall be submitted electronically to: Nicholas.Schulte1@va.gov.

Email/Attachment size is limited to 20MB.

2. Proposals are due by December 18, 2025, at 10:00 AM CST. Proposals not received by that time will not be accepted or considered for award.

Proposal Format

Proposals are to be neat, legible, and orderly. Content is more important than quantity. Pages shall be numbered. All text shall be single-spaced and printed in black on white paper. Black and white requirement does not apply to graphics, photos, etc., Company stationery and logos are acceptable.

Printing shall be 12pt Times New Roman. For tables, graphics, photos, etc., 8pt Times New Roman.

Cross-references should be utilized to preclude unnecessary duplication of data between sections. The proposal shall not exceed the limits stated in the table. If the page limits are exceeded, the pages in excess of the limit shall be removed and returned, unread, to the offeror. The Government will not accept any changes to the contractor’s proposal after the closing date of the solicitation.

A concise and comprehensive proposal is desired. Organization, clarity, accuracy of information, relevance, and completeness are of prime importance. Statements such as “will comply” or “noted and understood” without a supporting narrative to define compliance are not acceptable. Elaborate brochures or other presentations beyond that sufficient to present a complete and effective proposal are not desired. Elaborate artwork, expensive visuals, or other presentation aids are not necessary.

The offeror shall submit its proposal in the following indexed format:

Volume Title No. Digital Copies Page Limits I General 1 N/A II Technical Capability 1 75 III Past Performance 1 50 IV Price 1 N/A

Volume Content

Each Volume shall be submitted as a separate file. The file name of the updated volumes shall be “Company Name – Volume [Number] - DATE’.

Note for offerors who have already submitted proposals

In response to this amendment, Offerors shall include a complete submittal of all proposal volumes.

Even proposal volumes without changes shall be resubmitted in full. To facilitate evaluation, offerors must identify the changes in each proposal volume (e.g., highlighted text, strikeouts, or text change bars).

A cover sheet shall accompany each volume. The cover sheet shall be clearly marked as to volume number, title, copy number, solicitation identification, offeror's name and must clearly identify which sections of the volumes have been edited since the prior submission.

Volume I – General

Completed and signed Standard Form 1449, and SF 30 for amendments if necessary; Completed 52.212-3 Offer Representations and Certifications, contractor information, subcontractor information, teaming agreements, a fully completed and signed VAAR 852.219-75 VA Notice of Limitations on Subcontracting - Certificate of Compliance for Services and Construction, and Business Associate Agreements.

Note for Joint Venture (JV) Offerors: In accordance with VAAR 852.219-73(f), joint ventures may be eligible so long as the joint venture meets the requirements of 13 C.F.R. 128.402. In order to comply with 13 C.F.R. 128.402(e) JV offerors must include in their Volume I a certification, signed by an authorized official of each partner to the joint venture, stating that the parties to the joint venture (1) have entered into a joint venture agreement that fully complies with paragraph (c) of 13 CFR § 128.402 and (2) will perform the contract in compliance with the joint venture agreement. Failure to submit the certification will render the offeror ineligible for award.

Volume II – Technical Capability

The Technical Capability Volume shall be clear, concise, and include sufficient detail for effective evaluation and for substantiating the validity of stated claims in the Offeror’s Proposal. Legibility, clarity, and coherence are very important. Proposals will be evaluated against the Technical Capability factors defined in the addendum to FAR Clause 52.212-2. The proposal should not simply rephrase or restate the Government's requirements, but rather shall provide a convincing rationale to address how the offeror intends to meet these requirements. Offerors shall assume that the Government has no prior knowledge of their facilities and experience and will base its evaluation on the information presented in the offeror's proposal.

This Volume shall, at a minimum, be prepared in a form consistent with the evaluation criteria for award set forth in the addendum to FAR Clause 52.212-2. The section shall be prepared in an orderly format pursuant to the instructions below and in sufficient detail to enable the Government to make a thorough evaluation of the contractor’s technical competence and ability to comply with the contract task requirements specified in the PWS.

1. Sub-Factor A: Experience

a. Provide documentation to demonstrate the placement of pharmacists and pharmacy technicians staffed by your proposed team (to include subcontractors and/or teaming partners) within the last 3 years. To the extent experience submitted is not for your direct organization, you must clearly identify that fact and clearly specify what the firm’s specific roles would be in performance of the current procurement. At a minimum, the following documentation must be provided for each example and shall include:

i. Contract number or identifying language, if not a government contract

ii. Name of organization

iii. Number of FTEEs provided by the offeror

• 1. Broken down by pharmacists and pharmacy technicians

iv. Period of Performance

v. Place of Performance

vi. Dollar value of the contract

vii. Time taken for placement/on-boarding of the pharmacists and pharmacy technicians

viii. Time to fill vacancy per number of business days for each position.

b. Provide documentation to show your organization’s experience in navigating the VA’s unique credentialing, background, and onboarding processes for a large number of contract personnel. If no VA onboarding experience, please provide examples of onboarding processes specific to your organization.

2. Sub-Factor B: Program Management

a. Provide your proposed method of electronic timekeeping and records management for large numbers of personnel. Include all equipment, software, and/or other approaches you are proposing for timekeeping purposes. Examples must include a sample of timekeeping, attendance, and payroll reports, and how they are used to support attendance and invoicing.

b. Provide documentation demonstrating your organization’s ability to provide on-site facility administrators (FAs) to oversee and manage a large workforce, including, but not limited to, human resource-related issues, attendance, productivity, quality standards, and supervising personnel.

i. Provide resumes for proposed Facility Administrators. The proposal shall identify which Facility Administrator is proposed for each respective shift.

The resumes must, at a minimum, contain the names and qualifications of the Facility Administrator

ii. To the extent one or both of the Facility Administrators are not currently employed, offerors must provide a letter of commitment from the proposed applicant. To the extent the proposed Facility Administrator is currently employed, the proposal shall clearly identify the current employment.

iii. Should an offeror become aware that a proposed Facility Administrator will no longer be available for contract performance prior to the agency making an award, the offeror shall have an affirmative duty to notify the agency of the proposed applicant’s unavailability.

c. Quality Control Plan – Provide documentation showing how your company plans to meet the requirements of the contract, including assessing contract personnel’s performance, documenting identified performance issues, implementing performance improvement measures, and monitoring of corrective actions and effectiveness of corrective actions.

3. Sub-Factor C: Transition Plan

a. Provide a transition plan that includes detailed milestones, processes, and procedures for transitioning to full performance.

b. Provide a narrative description of how you plan to adequately obtain or retain staff at the levels required by the PWS

i. Include the actual number of pharmacists and pharmacy technicians currently on payroll, if any, and discuss the ability to reassign to the place of performance.

c. Include recruitment practices your organization currently uses to attract and retain personnel.

Volume III – Past Performance

The offeror shall submit a Past Performance Volume containing the following:

1. Table of Contents

2. Summary Page describing the role of your organization and each subcontractor, teaming partner, and /or joint venture partner that the offeror is required to provide Past Performance Specific Relevant Contract Reference Sheets for the past performance.

3. Consent Letters executed by each subcontractor, teaming partner, and/or joint venture partner, authorizing the release of past performance information to the Government. Failure to provide a consent letter will preclude the Government from considering the subcontractor's past performance information.

4. Documentation outlining the offeror’s past performance with contracts, as a prime or major subcontractor, which is the same or similar in size, scope, and complexity to the services being procured under this Solicitation. Offerors shall submit no more than 3 projects for this subsection. The submittal shall include a rationale supporting the assertion of relevance and how it was determined that the work performed previously was the same or similar in size, scope, and complexity to the work specified by this solicitation. Offerors are required to explain what aspects of the contracts are deemed relevant to the proposed effort, and to what aspects of the proposed effort they relate. To be recent, the effort must be ongoing or must have been performed during the past three (3) years from the date of issuance of this amendment (0005). The offeror SHALL NOT go back any farther than three (3) years for the submitted data.

5. Documentation outlining your organization’s subcontractors and/or teaming partners' past performance with contracts, as a prime or major subcontractor, which is the same or similar in size, scope, and complexity to the services being procured under this Solicitation. Offerors shall submit no more than 3 projects for this subsection. The submittal must clearly identify that the past performance is for a subcontractor/teaming partner, and specifically articulate the roles and responsibilities they would have on the current project. To be recent, the effort must be ongoing or must have been performed during the past three (3) years from the date of issuance of this amendment (0005). The offeror SHALL NOT go back any farther than three (3) years for the submitted data.

6. Past Performance Questionnaire - For the contracts identified in subsections 4 & 5, the offeror is responsible for ensuring a copy of the Past Performance Questionnaire is sent to the points of contact responsible for monitoring performance under such contracts. Past Performance Questionnaires received directly from the contractor, as opposed to the responsible reference, will not be considered.

Volume IV- Price

The offeror shall complete the updated Attachment 6, Staff Matrix on this Amendment 0007. Offerors shall complete the Column H “Unit Price” field for every listed line item.

Submission shall be in the order and format set forth in the Attachment 6 Excel schedule. Failure to complete the required information will result in the proposal being excluded from further consideration. Similarly, any other material edits to the Schedule will result in the proposal being excluded from consideration for award.

NOTE: Failure to follow the instructions set forth above may result in the offeror’s proposal being rejected and removed from further consideration for award.

See attached document: Attachment 1 PWS r3.

See attached document: Attachment 2 PRS r2.

See attached document: Attachment 4 WD 2015-5473 Rev 26 07-08-2025.

See attached document: Attachment 5 Solicitation Question Responses.

See attached document: Attachment 6 Staff Matrix.

DELIVERY SCHEDULE

36C77022R0008 Tucson Staffing r3

7/01/2025

1. GENERAL:

1.1. Services Provided:

The Contractor shall provide Pharmacist, Pharmacy Technician and

Shipper/Packer services in accordance with the specifications contained herein to the Department of Veterans Affairs (VA) Consolidated Mail Outpatient Pharmacy

(CMOP). The contractor must supply all management, supervision, and labor necessary to provide non-personal staffing services to support operations at the

CMOP that is in Tucson Arizona.

1.2. Overview

1.2.1. Consolidated Mail Outpatient Pharmacy (CMOP): The CMOP supports all fifty states, Washington D. C., Puerto Rico, and US Territories and processes over 130 million prescriptions per year. Consolidated Mail

Outpatient Pharmacy (CMOP) located in Tucson Arizona supports all fifty states, Washington D. C., Puerto Rico, and US Territories and processes over 15 million prescriptions per year.

1.2.2. For informational purposes, the following are average weekly production rates for prescriptions:

1.2.2.1. Tucson: 410,000

1.2.2.2. Average production rates can vary widely from day to day and week to week based on a variety of factors such as inclement weather, staffing shortages, workload transfer, and system malfunctions.

1.3. A full-time equivalent employee (FTEE) is equivalent to 8 hours per day. The contractor may utilize part time employees to fill a FTEE position. (One employee starts the shift however another employee replaces that employee to complete the 8 hour per day requirement). The below staffing numbers are representative of historical data of weekly requirements.

1.3.1. 9 Pharmacist FTEE per day @ 360 hours per 40-hour work week for first shift.

1.3.2. 15 Pharmacist FTEE per day @ 600 hours per 40-hour work week for second shift

1.3.3. 1 Lead Pharmacy Technician FTEE per day @ 40 hours per 40-hour work week for first shift.

1.3.4. 6 Lead Technician FTEE per day @ 240 hours per 40-hour work week for second shift

1.3.5. 16 Certified Pharmacy Technician FTEE per day @ 640 hours per 40-hour work week for first shift.

1.3.6. 16 Certified Pharmacy Technician FTEE per day @ 640 hours per 40-hour work week for second shift.

1.3.7. 28 Non-Certified Pharmacy Technician FTEE per day @ 1120 hours per 40-hour work week for first shift.

1.3.8. 44 Non-Certified Pharmacy Technician FTEE per day @ 1760 hours per 40-hour work week for second shift.

1.3.9. 4 Shipper/Packer Lead FTEE per day @ 160 hours per 40-hour work week for first shift.

1.3.10. 1 Shipper/Packer Lead FTEE per day @ 40 hours per 40-hour work week for second shift

1.3.11. 55 Shipper/Packer FTEE per day @ 2200 hours per 40-hour work week for first shift (6:00am – 3:30pm).

1.3.12. 55 Shipper/Packer FTEE per day @ 2200 hours per 40-hour work week for second shift (2:30pm – 12:00am).

1.3.13. 1 FA FTEE per day @ 40 hours per 40-hour work week for first shift

1.3.14. 1 FA FTEE per day @ 40 hours per 40-hour work week for second shift

1.3.15. The Contractor may provide Certified Pharmacy Technicians to fill Non-

Certified Pharmacy Technician positions, but this substitution must be at no additional cost to the Government.

1.4. The estimates provided at PWS paragraphs 1.2 and 1.3 are based on historic data from previous demands. There is likelihood that the volume may change, upward or downward, although total change cannot be estimated due to the size of the served patient population being in constant flux and other variable factors, including but not limited to fluctuations in the demand to fill prescriptions at the

CMOP, and the modernization of filling and packing equipment. Therefore, it is impossible to determine the exact quantities that will be required during the contract term or any option years.

1.5. Place of Performance:

1.5.1. 3675 E. Britannia Dr. Tucson, Arizona 85706

1.6. Current Hours of Operation/Scheduling (Hours are in local time zones):

1.6.1. Tucson: Two Shift Operation 6:00/7:00 AM through 2:30/3:30 PM and

2:30/3:30 PM through 11:00 PM/ 12:00 (staggered start times) Monday through Friday.

1.6.2. Future operational hours may change, increase, or decrease, to include expansion to evening, weekend, or split shifts, based on workload demand or operational contingencies to include, but not be limited to, inclement weather, equipment failures, local, state, or Federal emergencies, workload transfers, and staffing shortages.

1.6.3. The Government reserves the right to decrease operations when deactivating facilities or significant decreases in workload occur.

1.6.4. Contract staff must be at assigned stations ready for work at the beginning of their scheduled tour of duty and immediately before and after breaks and lunch.

1.6.5. Contract staff must continue to work until they achieved a full completion of their scheduled tour of duty. At no time shall staff be permitted to wait at or near the timekeeping system to punch out.

1.6.6. Billable time shall not include lunch or unscheduled breaks.

1.6.7. Contract staff must be released prior to the end of a scheduled shift if workload queue has been cleared; contract providers are not guaranteed a forty (40) hour work week or an eight (8) hour day.

1.6.8. The eleven holidays observed by the Federal Government are:

1.6.8.1. New Year’s Day.

1.6.8.2. Martin Luther King’s Birthday.

1.6.8.3. Presidents’ Day.

1.6.8.4. Memorial Day.

1.6.8.5. Juneteenth Day.

1.6.8.6. Independence Day.

1.6.8.7. Labor Day.

1.6.8.8. Columbus Day.

1.6.8.9. Veterans’ Day.

1.6.8.10. Thanksgiving.

1.6.8.11. Christmas.

1.6.8.12. Any other day specifically declared by the President of the

United States to be a national holiday.

1.6.8.13. Holidays may be scheduled as production workdays. Holidays must only be worked with a 48-hour notice except in crisis situations

(i.e., inclement weather, major equipment failure, etc.). The Government will make a reasonable effort to give the Contractor as much notice as possible but not less than 12 hours when emergency overtime for any reason (weather, equipment, etc.) is required.

1.6.9. The contractor will be required to provide a monthly schedule at least 30 days prior to the start of the month. However, schedules are subject to change due to changes in volume and workload or due to contingency operations such as inclement weather or major equipment failures. Workload may be shifted from one facility to another at short notice due to unforeseen circumstances. There may be times when, due to unplanned circumstances, coverage is needed on short notice and the contractor will be asked to fill additional unscheduled shifts within a twenty-four (24) hour notice.

Notification and scheduling must be mutually agreed upon between the facility and the contractor.

1.6.10. Overtime may be required throughout the life of the contract. Overtime is considered any hours worked on this contract in excess of forty billable hours in one week per person, per personnel category, not any hours in excess of eight billable hours daily per person per personnel category. Overtime must be authorized in writing by the COR. The scheduling of overtime shall be coordinated between contractor on-site facility administrator and COR. The

Government reserves the right to cancel overtime at any time. Contractor shall work to limit Overtime.

1.6.11. Contractor shall not invoice the CMOP for overtime hours unless specific authorization was given by the Contracting Officer (CO) or COR.

1.6.12. The contractor must have a sufficient qualified pool of replacement personnel to support all services in the event contract personnel that are scheduled to work become ill, resign, are terminated, or are otherwise unavailable to work. The Contractor will be expected to provide the full complement of staff for the duration of each shift. Contract requirements are not altered or mitigated by inclement weather, illness, death, or the Contractor’s inability to provide the required services. The contractor must meet contractually required staffing levels. Any excess costs incurred by the government or the contractor due to the Contractor’s inability to provide staffing levels as required, will be the responsibility of the contractor.

1.6.13. The Contractor is responsible for all personnel actions necessary to maintain an excellent, productive, and fully staffed working environment.

1.7. Period of Performance (POP): There will be a five-year ordering period beginning from date of award (estimated 8/1/2024).

1.8. Contract Type: This will be a firm-fixed price IDIQ contract. Task orders must be issued by warranted contracting officers of Network Contracting Office 15, CMOP

Acquisitions, authorizing services. In accordance with FAR Clause 52.216-22, Indefinite Quantity, the minimum guarantee for this contract will be

$4,000,000.00. The Government does not guarantee that it will place any orders under this contract in excess of the guaranteed minimum award amount.

1.9. Ordering:

1.9.1. Services must be ordered via the issuance of task orders. Each task order must include:

1.9.1.1. Date of order.

1.9.1.2. Contract and order number.

1.9.1.3. Line-item number, description, quantity, and unit price.

1.9.1.4. Performance schedule.

1.9.1.5. Accounting and appropriation data.

1.10. Authority: Public Law 104-262, Title 38 USC 8153, and FAR Part 15.

1.11. Handbooks and Policies:

1.11.1. The services to be performed by the Contractor must be performed within the national and local CMOP policies, procedures, regulations, and productivity standards.

1.11.2. Joint Commission: Standards for Joint Commission Accreditation and

Certification | The Joint Commission

1.11.3. VA Handbook 5024: Human Capital Management Accountability

Systems.

1.11.4. Pharmacy Benefits Management Services: VA Mail Order Pharmacy -

Pharmacy Benefits Management Services

1.11.5. Code of Integrity

1.11.6. VA Directive 6300: Records and Information Management

1.11.7. VHA Directive 1030: VHA Integrity and Compliance Program

1.11.8. VHA Directive 1733: VHA Finance Quality Assurance Reviews

1.11.9. VA Directive 6001: Limited Personal use of Government Office

Equipment Including Information Technology

1.11.10. VA Directive 6500: VA Cybersecurity Program

1.11.11. VHA Handbook 1004.07: Financial Relationships Between VHA

Health Care Professionals and Industry

1.11.12. Criminal Conflict of Interest Laws, 18 U.S.C. §§ 201-209

1.11.13. Standards of Ethical Conduct for Employees of the Executive

Branch, 5 C.F.R. Part 2635

1.11.14. Restrictions on Obtaining and Disclosing Certain Information, 41

U.S.C. §§ 2101-2106

1.11.15. Procurement Integrity Act, 48C.F.R. § 3.104, Subpart 3.104

1.11.16. VHA Handbook 1660.03: CONFLICT OF INTEREST ASPECTS OF

CONTRACTING FOR SCARCE MEDICAL SPECIALIST

SERVICES, ENHANCED USE LEASES, HEALTH CARE

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RESOURCE SHARING, FEE BASIS AND

INTERGOVERNMENTAL PERSONNEL ACT AGREEMENTS

(IPAS)

1.11.17. VA Directive 1663: Health Care Resources Contracting – Buying

Title 38 U.S.C § 8153

1.11.18. VHA Handbook 1004.07: Financial Relationships Between VHA

Health Care Professionals and Industry

1.11.19. VA Directive and Handbook 5025: Legal

1.11.20. VA Directive 8100: Guidance Relating to Congressional Relations

Activities

1.11.21. VA Directive 0008: Developing Public-PrivatePartnerships with, and

Accepting Gifts to VA from, Non- Governmental Organizations

1.11.22. VHA Handbook 1100.19 Credentialing and Privileging -http://www.va.gov/vhapublications/ViewPublication.asp?pub_ID=2910

1.11.23. Privacy Act of 1974 (5 U.S.C. 552a) as amended

http://www.justice.gov/oip/foia_updates/Vol_XVII_4/page2.htm

1.11.24. Department of Justice Procurement Integrity Website (Procurement

Integrity Act)

1.12. Definitions and Acronyms- Terms used in this contract must be interpreted as follows unless the context expressly requires a different construction and/or interpretation. In case of a conflict in language between the Definitions and other sections of this contract, the language in this section must govern.

1.12.1. ACPE: Accreditation Council on Pharmaceutical Education

1.12.2. CMOP: Consolidated Mail Outpatient Pharmacy

1.12.3. CO: Contracting Officer. The person executing this contract on behalf of the Government with the authority to enter into and administer contracts and make related determinations and findings. The CO is the only person authorized to make changes via a written modification to the contract.

1.12.4. COR: Contracting Officer’s Representative. A person appointed by the

CO to take necessary action to ensure the Contractor performs in accordance with and adheres to the specifications contained in the contract and to protect the interest of the Government. The COR must report to the CO promptly any indication of non-compliance in order that appropriate action can be taken. The COR does not have authority to alter or modify the contract terms and conditions in any way but may make recommendations to the CO.

1.12.5. CPRS: Computerized Patient Record System. Electronic medical records used by the VA.

1.12.6. DAPER: Document and Process Enabled Repositories

1.12.7. DOL – Department of Labor

1.12.8. FA: Facility Administrator provided by the Contractor that is responsible for all contract personnel.

1.12.9. Facility Administrator: An on-site Manager, Administrative Services

Manager, Business Office Manager, or other job title that manages daily operations and Human Resource related issues

1.12.10. Full time equivalent employee (FTEE): one FTEE equals 40 hours a week.

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1.12.11. GED: General Educational Development certificate

1.12.12. Geographic Region: One state within the United States

1.12.13. Healthcare Worker: As defined by the CDC, health care personnel “refers to all paid and unpaid persons serving in health care settings who have the potential for direct or indirect exposure to patients or infectious materials."

1.12.13.1. Pharmacy Technician: works closely with a pharmacist to ensure the health and safety of their patients. They locate, dispense, pack, and label a prescribed medication for a patient that is then reviewed for accuracy by a pharmacist before dispensed to the patient.

1.12.13.2. Pharmacist: comprises the art, practice, and profession of choosing, preparing, storing, compounding, and dispensing medicines and medical devices, advising healthcare professionals and patients on their safe, effective, and efficient use.

1.12.14. HHS: Department of Health and Human Services

1.12.15. HIPAA: Health Insurance Portability and Accountability Act

1.12.16. Item: Specific task or requirement. Also refers to article or unit

1.12.17. Legend Drug Prescription: Medication that cannot be obtained legally without a prescription from a licensed healthcare provider.

1.12.18. Missing Information: Documents required by the solicitation but not submitted by the deadline.

1.12.19. OTC: Over-The-Counter or non-prescription drugs

1.12.20. PIV: Personal Identity Verification

1.12.21. Pool: Qualified personnel that have completed the VA onboarding process

1.12.22. PPE: Personal Protective Equipment

1.12.23. Provide documentation: Provide proof/evidence/record of your experience that demonstrates your ability to successfully perform the requirement.

1.12.24. PWS: Performance Work Statement

1.12.25. QASP: Quality Assurance Surveillance Plan

1.12.26. Staffing Rate: The number of FTEE provided by the contractor divided by the number of FTEE requested by CMOP. The calculation is done per position (Shipper/Packer, Pharmacist, Pharmacy Technician) and per shift for the CMOP location.

1.12.27. TJC: The Joint Commission

1.12.28. Vague Information: Providing statements that contain insufficient information and may lead to assumptions.

1.12.29. VetPro: A federal web-based credentialing program for healthcare providers

1.13. Quality Assurance: The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance

Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.14. Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this

PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which they assure themselves that their work complies with the requirement of the contract. The Quality Control plan shall be submitted with the contractor’s proposal. Any requested changes shall be submitted to the

Contracting Officer and Contracting Officer’s Representative withing five (5) working days of proposed change(s). After acceptance of the quality control plan the contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change of their QC system.

2. DESCRIPTION OF SERVICES:

2.1. CMOP: The CMOP utilizes a combination of automated and manual procedures to prepare and dispense Over-The-Counter (OTC) and legend drug prescriptions, controlled substance prescriptions, bulk type prescriptions, and medical/surgical products directly by mail to patients. The nature of services includes the operation and support of automated and manual filling equipment, and the preparation of prescription orders for mail-out dispensing.

2.2. Program Management: Program management and oversight is a major component of the described services. The Contractor must provide sufficient administrative personnel to perform and manage all human resource and administrative functions of this contract to include, but are not limited to, scheduling, payroll, disciplinary actions, training, onboarding, time, and attendance. Contractor shall not utilize leads, as defined in this PWS, to perform administrative duties.

2.3. Facility Administrator(s) (FA) shall be on-site at the facility during all production hours to ensure daily on-site supervisory and technical monitoring of contractor staff. The FA position shall require oversight of human resource management duties, provide oversight of policy compliance to include on-board processing, mandatory training and orientation of contract personnel, on-going competency assessments of contract personnel as well as performance management and quality control of services provided.

2.4. The following labor categories shall be provided under…