36C77018R0359-007.docx
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- Solicitation number
- 36C77018R0359
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36C77018R0359 S02 NCO 15 Past Performance Questionnaire 8-7-2018 02.docx
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Department of Veterans Affairs Network Contracting Office (NCO) 15 CMOP Acquisitions 3450 South 4th Street Trafficway Leavenworth, KS 66048
Past Performance Questionnaire
INSTRUCTIONS TO PRIME CONTRACTOR: (Contractor submitting proposal):
Complete the CONTRACTOR INFORMATION section, below (type answers into light blue shaded boxes). Save the document. Send an electronic or hard copy print of the form to each of your reference contacts, asking them to please complete the form and submit it according to the instructions, below.
Company Name
Street Address
Point of Contact
City
Point of Contact Phone Number
State
E-Mail Address
Zip Code
| Solicitation Number |
| 36C77018R0359 |
| Description of Work |
| Shipper/Packer Supplemental Staffing for the Consolidated Mail Outpatient Pharmacies |
INSTRUCTIONS TO REFERENCE CONTACT
The contractor named above is submitting a proposal for a United States Department of Veterans Affairs contract, and has sent this form to you as a past performance reference contact. Please complete the following pages in full (all areas shaded in light yellow, below). Once completed, please send the form to the source requesting the reference.
RESPONDENT INFORMATION [completed by Reference Contact]
Company Name (company rating contractor)
Street Address
POC Name
City
Phone Number
State
Fax Number
Zip Code
Contract Number performed
Description of services provided
Location of services provided
Number of personnel provided
PERFORMANCE INFORMATION: Choose the number on the scale of 0 (Neutral) to 5 (Exceptional) that most accurately describes the contractor’s performance or situation. PLEASE PROVIDE AN EXPLANATION FOR THE OVERALL RATING in the Remarks section, below (text box will expand to whatever extent is necessary).
| 0 |
| 1 |
| 2 |
| 3 |
| 4 |
| 5 |
| NEUTRAL |
| UNSATISFACTORY |
| MARGINAL |
| SATISFACTORY |
| GOOD |
| EXCEPTIONAL |
| No record of past performance or the record is incon-clusive. |
| Performance did not meet most contractual require-ments. There were serious problems and the contractor’s corrective actions were ineffective. |
| Performance did not meet some contractual requirements. There were problems, some of a serious nature, for which corrective action was only marginally effective. |
| Performance met most contractual requirements. There were some minor problems and corrective actions taken by the contractor were satisfactory. |
| Performance met all contract requirements and exceeded some to the government’s benefit. If there were a few minor problems, the contractor resolved in a timely, effective manner. |
| Performance exceeded all contract requirements. There were no problems. |
| The Contractor … |
| 0 |
| 1 |
| 2 |
| 3 |
| 4 |
| 5 |
| 1. |
| Provided experienced managers and/or supervisors with the technical and administrative abilities needed to meet contract requirements. |
| |_| |
| |_| |
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| |_| |
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| 2. |
| Demonstrated ability to hire, maintain, and replace, if necessary, sufficient qualified personnel throughout the contract period. |
| |_| |
| |_| |
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| |_| |
| 3. |
| Home office participated in solving significant local problems as necessary. |
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| 4. |
| Had sufficient personnel to monitor, support and provide oversight for large numbers of staff at geographically dispersed locations. |
| |_| |
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| 5. |
| Provided highly qualified personnel throughout the life of the contract. |
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| 6. |
| Corrected deficiencies in timely manner and pursuant to their quality control procedures. |
| |_| |
| |_| |
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| 7. |
| Provided timely resolution of contract discrepancies |
| |_| |
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| 8. |
| Identified problems as they occurred. |
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| 9. |
| Suggested alternative approaches to problems. |
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| 10. |
| Displayed initiative to solve problems. |
| |_| |
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| 11. |
| Managed fingerprinting, credentialing, training, and background investigation process efficiently and timely. |
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| 12. |
| Was responsive to contract changes. |
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| 13. |
| Maintained consistent staffing levels for positions in cases of call outs, illnesses, injuries, etc. |
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| 14. |
| Cooperated with Company/Government personnel after award. |
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| 15. |
| Was the contractor ever issued a cure or show cause notice under the referenced contract? If yes, explain outcome in “remarks.” |
| |_| |
| YES |
| |_| |
| NO |
| 16. |
| Would you award another contract to this contractor? If not, please explain in “remarks.” |
| |_| |
| YES |
| |_| |
| NO |
| 17. |
| OVERALL PERFORMANCE RATING: |
| |_| 0 |
| |_| 1 |
| |_| 2 |
| |_| 3 |
| |_| 4 |
| |_| 5 |
REMARKS (Please use as much space as is needed – the box will expand as you type).
I hereby certify that the information that I have reported above is accurate to the best of my knowledge.
Printed Name
E-mail address
Business Title
Signature
Date image1.png
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