36C77018R0359-002.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. DUNS: DUNS+4:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 100

NCO 15 Contracting Ofc - CMOP

36C77018R0359 07-03-2019

Rathjen, Jenny; jenny.rathjen@va.gov 913-684-0158 07-31-2019

4:00PM

36C770 Department of Veterans Affairs National CMOP Contracting Ofc 3450 S. 4th St. Trafficway

Leavenworth KS 66048-5581

X 100

X

561210

$38.5 Million

N/A

Multiple CMOP Facilities

36C770

Department of Veterans Affairs National CMOP Contracting Ofc 3450 S. 4th St. Trafficway

Leavenworth KS 66048-5581

Department of Veterans Affairs Financial Services Center http://www.fsc.va.gov/einvoice.asp Austin TX 78714-8971

877-353-9791 512-460-5429

This solicitation is being issued as tiered evaluation with the following tiers: (1) SDVOSB concerns, (2) VOSB concerns,

(3) small business concerns with HUBZone small business concerns and 8(a) participants having priority; and (4) large business concerns. If award cannot be made, the solicitation will be cancelled and the requirement resolicited. See "Basis for Contract Award" for explanation

Shipper/Packer services for the Consolidated Mail Outpatient Pharmacies located in Leavenworth, KS; Chelmsford, MA;

Tucson, AZ; Lancaster, TX; Murfreesboro, TN; Hines, IL;

Charleston, SC.

X X

X 1

Penny Capps Contracting Officer

36C77018R0359

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

B.1 CONTRACT ADMINISTRATION DATA

B.3. PERFORMANCE WORK STATEMENT

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (OCT

2018)

C.2 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.3 52.216-18 ORDERING (OCT 1995)

C.4 52.216-19 ORDER LIMITATIONS (OCT 1995)

C.5 52.216-22 INDEFINITE QUANTITY (OCT 1995)

C.6 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.7 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

C.8 SUPPLEMENTAL INSURANCE REQUIREMENTS

C.9 52.232-18 AVAILABILITY OF FUNDS (APR 1984)

C.10 52.232-19 AVAILABILITY OF FUNDS FOR THE NEXT FISCAL YEAR (APR 1984)

C.11 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018)

C.12 VAAR 852.219-10 VA NOTICE OF TOTAL SERVICE-DISABLED VETERAN-

OWNED SMALL BUSINESS SET-ASIDE (JUL 2016)(DEVIATION)

C.13 VAAR 852.219-74 LIMITATIONS ON SUBCONTRACTING—MONITORING AND

COMPLIANCE (JUL 2018)

C.14 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV

2018)

C.15 VAAR 852.237-70 CONTRACTOR RESPONSIBILITIES (APR 1984)

C.16 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (OCT 2018)

C.17 MANDATORY WRITTEN DISCLOSURES

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL ITEMS (OCT 2018)

E.2 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.3 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)

E.4 52.216-1 TYPE OF CONTRACT (APR 1984)

E.5 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.6 VAAR 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE RESOLUTION

(SEP 2018)

E.7 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (SEP 2018)

E.8 VAAR 852.270-1 REPRESENTATIVES OF CONTRACTING OFFICERS (JAN 2008) .. 84

E.9 52.212-2 EVALUATION—COMMERCIAL ITEMS (OCT 2014)

E.10 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL

ITEMS (OCT 2018)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

(continuation from Standard Form 1449, block 18A.)

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR (Offerors are required to designate a person for prompt administration):

Name of Company:

Name:

Title:

Address:

E-Mail Address:

Phone No.: Toll Free No.:

Fax No.:

DUNS Number: ___________________________________

b. GOVERNMENT: Contracting Officer 36C770 Jenny Rathjen

Department of Veterans Affairs NCO 15 CMOP Acquisitions 3450 S. 4th St. Trafficway Leavenworth KS 66048-5581

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Monthly

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Department of Veterans Affairs Financial Services Center http://www.fsc.va.gov/einvoice.asp Austin TX 78714-8971

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2. PRICE SCHEDULE

1.1. The guaranteed minimum award amount for this contract is $100,000.00. The maximum aggregate value of orders that can be placed under this contract is $199,211,114.00. The Government does not guarantee that it will place any orders under this contract in excess of the guaranteed minimum award amount.

1.2. Base Year

1.2.1. Lancaster:

CLIN Description Units Unit

Price

0001 Shipper/Packer Hours

0002 Shipper/Packer Lead Hours

0003 Shipper/Packer Overtime Hours

0004 Shipper/Packer Lead Overtime Hours

0005 Shipper/Packer Holiday Hours

0006 Shipper/Packer Lead Holiday Hours

1.2.2. Murfreesboro:

Price

0007 Shipper/Packer Hours

0008 Shipper/Packer Lead Hours

0009 Shipper/Packer Overtime Hours

0010 Shipper/Packer Lead Overtime Hours

0011 Shipper/Packer Holiday Hours

0012 Shipper/Packer Lead Holiday Hours

1.2.3. Tucson:

Price

0013 Shipper/Packer Hours

0014 Shipper/Packer Lead Hours

0015 Shipper/Packer Overtime Hours

0016 Shipper/Packer Lead Overtime Hours

0017 Shipper/Packer Holiday Hours

0018 Shipper/Packer Lead Holiday Hours

1.2.4. Leavenworth:

Price

0019 Shipper/Packer Hours

0020 Shipper/Packer Lead Hours

0021 Shipper/Packer Overtime Hours

0022 Shipper/Packer Lead Overtime Hours

0023 Shipper/Packer Holiday Hours

0024 Shipper/Packer Lead Holiday Hours

1.2.5. Hines:

Price

0025 Shipper/Packer Hours

0026 Shipper/Packer Lead Hours

0027 Shipper/Packer Overtime Hours

0028 Shipper/Packer Lead Overtime Hours

0029 Shipper/Packer Holiday Hours

0030 Shipper/Packer Lead Holiday Hours

1.2.6. Charleston:

Price

0031 Shipper/Packer Hours

0032 Shipper/Packer Lead Hours

0033 Shipper/Packer Overtime Hours

0034 Shipper/Packer Lead Overtime Hours

0035 Shipper/Packer Holiday Hours

0036 Shipper/Packer Lead Holiday Hours

1.2.7. Chelmsford:

CLIN Description Units Unit

Price

0037 Shipper/Packer Hours

0038 Shipper/Packer Lead Hours

0039 Shipper/Packer Overtime Hours

0040 Shipper/Packer Lead Overtime Hours

0041 Shipper/Packer Holiday Hours

0042 Shipper/Packer Lead Holiday Hours

1.3. Option Year I

1.3.1. Lancaster:

Price

1001 Shipper/Packer Hours

1002 Shipper/Packer Lead Hours

1003 Shipper/Packer Overtime Hours

1004 Shipper/Packer Lead Overtime Hours

1005 Shipper/Packer Holiday Hours

1006 Shipper/Packer Lead Holiday Hours

1.3.2. Murfreesboro:

Price

1007 Shipper/Packer Hours

1008 Shipper/Packer Lead Hours

1009 Shipper/Packer Overtime Hours

1010 Shipper/Packer Lead Overtime Hours

1011 Shipper/Packer Holiday Hours

1012 Shipper/Packer Lead Holiday Hours

1.3.3. Tucson:

CLIN Description Units Unit Price

1013 Shipper/Packer Hours

1014 Shipper/Packer Lead Hours

1015 Shipper/Packer Overtime Hours

1016 Shipper/Packer Lead Overtime Hours

1017 Shipper/Packer Holiday Hours

1018 Shipper/Packer Lead Holiday Hours

1.3.4. Leavenworth:

Price

1019 Shipper/Packer Hours

1020 Shipper/Packer Lead Hours

1021 Shipper/Packer Overtime Hours

1022 Shipper/Packer Lead Overtime Hours

1023 Shipper/Packer Holiday Hours

1024 Shipper/Packer Lead Holiday Hours

1.3.5. Hines:

Price

1025 Shipper/Packer Hours

1026 Shipper/Packer Lead Hours

1027 Shipper/Packer Overtime Hours

1028 Shipper/Packer Lead Overtime Hours

1029 Shipper/Packer Holiday Hours

1030 Shipper/Packer Lead Holiday Hours

1.3.6. Charleston:

Price

1031 Shipper/Packer Hours

1032 Shipper/Packer Lead Hours

1033 Shipper/Packer Overtime Hours

1034 Shipper/Packer Lead Overtime Hours

1035 Shipper/Packer Holiday Hours

1036 Shipper/Packer Lead Holiday Hours

1.3.7. Chelmsford:

Price

1037 Shipper/Packer Hours

1038 Shipper/Packer Lead Hours

1039 Shipper/Packer Overtime Hours

1040 Shipper/Packer Lead Overtime Hours

1041 Shipper/Packer Holiday Hours

1042 Shipper/Packer Lead Holiday Hours

1.4. Option Year II

1.4.1. Lancaster:

Price

2001 Shipper/Packer Hours

2002 Shipper/Packer Lead Hours

2003 Shipper/Packer Overtime Hours

2004 Shipper/Packer Lead Overtime Hours

2005 Shipper/Packer Holiday Hours

2006 Shipper/Packer Lead Holiday Hours

1.4.2. Murfreesboro:

2007 Shipper/Packer Hours

2008 Shipper/Packer Lead Hours

2009 Shipper/Packer Overtime Hours

2010 Shipper/Packer Lead Overtime Hours

2011 Shipper/Packer Holiday Hours

2012 Shipper/Packer Lead Holiday Hours

1.4.3. Tucson:

Price

2013 Shipper/Packer Hours

2014 Shipper/Packer Lead Hours

2015 Shipper/Packer Overtime Hours

2016 Shipper/Packer Lead Overtime Hours

2017 Shipper/Packer Holiday Hours

2018 Shipper/Packer Lead Holiday Hours

1.4.4. Leavenworth:

Price

2019 Shipper/Packer Hours

2020 Shipper/Packer Lead Hours

2021 Shipper/Packer Overtime Hours

2022 Shipper/Packer Lead Overtime Hours

2023 Shipper/Packer Holiday Hours

2024 Shipper/Packer Lead Holiday Hours

1.4.5. Hines:

Price

2025 Shipper/Packer Hours

2026 Shipper/Packer Lead Hours

2027 Shipper/Packer Overtime Hours

2028 Shipper/Packer Lead Overtime Hours

2029 Shipper/Packer Holiday Hours

2030 Shipper/Packer Lead Holiday Hours

1.4.6. Charleston:

Price

2031 Shipper/Packer Hours

2032 Shipper/Packer Lead Hours

2033 Shipper/Packer Overtime Hours

2034 Shipper/Packer Lead Overtime Hours

2035 Shipper/Packer Holiday Hours

2036 Shipper/Packer Lead Holiday Hours

1.4.7. Chelmsford:

Price

2037 Shipper/Packer Hours

2038 Shipper/Packer Lead Hours

2039 Shipper/Packer Overtime Hours

2040 Shipper/Packer Lead Overtime Hours

2041 Shipper/Packer Holiday Hours

2042 Shipper/Packer Lead Holiday Hours

1.5. Option Year III

1.5.1. Lancaster:

Price

3001 Shipper/Packer Hours

3002 Shipper/Packer Lead Hours

3003 Shipper/Packer Overtime Hours

3004 Shipper/Packer Lead Overtime Hours

3005 Shipper/Packer Holiday Hours

3006 Shipper/Packer Lead Holiday Hours

1.5.2. Murfreesboro:

Price

3007 Shipper/Packer Hours

3008 Shipper/Packer Lead Hours

3009 Shipper/Packer Overtime Hours

3010 Shipper/Packer Lead Overtime Hours

3011 Shipper/Packer Holiday Hours

3012 Shipper/Packer Lead Holiday Hours

1.5.3. Tucson:

Price

3013 Shipper/Packer Hours

3014 Shipper/Packer Lead Hours

3015 Shipper/Packer Overtime Hours

3016 Shipper/Packer Lead Overtime Hours

3017 Shipper/Packer Holiday Hours

3018 Shipper/Packer Lead Holiday Hours

1.5.4. Leavenworth:

Price

3019 Shipper/Packer Hours

3020 Shipper/Packer Lead Hours

3021 Shipper/Packer Overtime Hours

3022 Shipper/Packer Lead Overtime Hours

3023 Shipper/Packer Holiday Hours

3024 Shipper/Packer Lead Holiday Hours

1.5.5. Hines:

CLIN Description Units Unit

Price

3025 Shipper/Packer Hours

3026 Shipper/Packer Lead Hours

3027 Shipper/Packer Overtime Hours

3028 Shipper/Packer Lead Overtime Hours

3029 Shipper/Packer Holiday Hours

3030 Shipper/Packer Lead Holiday Hours

1.5.6. Charleston:

Price

3031 Shipper/Packer Hours

3032 Shipper/Packer Lead Hours

3033 Shipper/Packer Overtime Hours

3034 Shipper/Packer Lead Overtime Hours

3035 Shipper/Packer Holiday Hours

3036 Shipper/Packer Lead Holiday Hours

1.5.7. Chelmsford:

Price

3037 Shipper/Packer Hours

3038 Shipper/Packer Lead Hours

3039 Shipper/Packer Overtime Hours

3040 Shipper/Packer Lead Overtime Hours

3041 Shipper/Packer Holiday Hours

3042 Shipper/Packer Lead Holiday Hours

1.6. Option Year IV

1.6.1. Lancaster:

CLIN Description Units Unit

Price

4001 Shipper/Packer Hours

4002 Shipper/Packer Lead Hours

4003 Shipper/Packer Overtime Hours

4004 Shipper/Packer Lead Overtime Hours

4005 Shipper/Packer Holiday Hours

4006 Shipper/Packer Lead Holiday Hours

1.6.2. Murfreesboro:

Price

4007 Shipper/Packer Hours

4008 Shipper/Packer Lead Hours

4009 Shipper/Packer Overtime Hours

4010 Shipper/Packer Lead Overtime Hours

4011 Shipper/Packer Holiday Hours

4012 Shipper/Packer Lead Holiday Hours

1.6.3. Tucson:

Price

4013 Shipper/Packer Hours

4014 Shipper/Packer Lead Hours

4015 Shipper/Packer Overtime Hours

4016 Shipper/Packer Lead Overtime Hours

4017 Shipper/Packer Holiday Hours

4018 Shipper/Packer Lead Holiday Hours

1.6.4. Leavenworth:

4019 Shipper/Packer Hours

4020 Shipper/Packer Lead Hours

4021 Shipper/Packer Overtime Hours

4022 Shipper/Packer Lead Overtime Hours

4023 Shipper/Packer Holiday Hours

4024 Shipper/Packer Lead Holiday Hours

1.6.5. Hines:

Price

4025 Shipper/Packer Hours

4026 Shipper/Packer Lead Hours

4027 Shipper/Packer Overtime Hours

4028 Shipper/Packer Lead Overtime Hours

4029 Shipper/Packer Holiday Hours

4030 Shipper/Packer Lead Holiday Hours

1.6.6. Charleston:

Price

4031 Shipper/Packer Hours

4032 Shipper/Packer Lead Hours

4033 Shipper/Packer Overtime Hours

4034 Shipper/Packer Lead Overtime Hours

4035 Shipper/Packer Holiday Hours

4036 Shipper/Packer Lead Holiday Hours

1.6.7. Chelmsford:

Price

4037 Shipper/Packer Hours

4038 Shipper/Packer Lead Hours

4039 Shipper/Packer Overtime Hours

4040 Shipper/Packer Lead Overtime Hours

4041 Shipper/Packer Holiday Hours

4042 Shipper/Packer Lead Holiday Hours

B.3. PERFORMANCE WORK STATEMENT

1. GENERAL:

1.1. The Contractor shall provide shipper/packers in accordance with the specifications contained herein to the Department of Veterans Affairs (VA) Consolidated Mail Outpatient Pharmacy (CMOP) facilities. The Contractor shall supply all management, supervision, and labor necessary to provide non-personal staffing services for shipper/packers to supplement the mission of seven (7) Consolidated Mail Outpatient Pharmacy (CMOP) facilities.

2. ABBREVIATIONS

2.1. CMOP – Consolidated Mail Outpatient Pharmacy

2.2. VA – Department of Veterans Affairs

2.3. VHA – Veterans Health Administration

2.4. OTC – Over the Counter

2.5. FTE – Full Time Equivalent

2.6. CO – Contracting Officer

2.7. COR – Contracting Officer’s Representative

2.8. IDIQ – Indefinite Delivery, Indefinite Quantity

2.9. PMI – Patient Medication Information

2.10. GED – General Education Diploma

2.11. PC – Personal Computer

2.12. SOP – Standard Operating Procedure

2.13. PPE – Personal Protective Equipment

2.14. OSHA – Occupational Safety and Health Administration

2.15. FAR – Federal Acquisition Regulations

2.16. PIV – Personal Identity Verification

2.17. IT – Information Technology

2.18. TJC – The Joint Commission

2.19. PD – Position Description

2.20. QASP – Quality Assurance Surveillance Plan

2.21. CFR - Code of Federal Regulations

2.22. RFP – Request for Proposal

2.23. USC – United States Code

2.24. SF – Standard Form

2.25. OIG – Office of Inspector General

2.26. HIPAA – Health Insurance Portability and Accountability Act

2.27. SAM – System for Award Management

2.28. CPARS – Contractor Performance Assessment Rating System

2.29. PPIRS – Past Performance Information Retrieval System

2.30. FAPIIS – Federal Awardee Performance and Integrity Information System

2.31. VETS – Veterans Employment and Training System

2.32. DOL – Department of Labor

2.33. HHS – Health and Human Services

3. OVERVIEW

3.1. The CMOP facilities support all fifty states, Washington D. C., Puerto Rico, and US Territories and processes 119 million prescriptions per year and individual CMOP’s mail out approximately 474,000 prescriptions per day, with approximately 328,000 veteran patients served per day.

3.2. The Department of Veterans Affairs program provides prescription mailings for veterans and other patients. The CMOP utilizes a combination of automated and manual procedures to prepare and dispense over-the-counter (OTC) and prescriptions drugs, controlled substance prescriptions, bulk type prescriptions, and medical/surgical products directly by mail to patients. The nature of services includes the operation and support of automated and manual packaging equipment, and the packaging and preparation for shipment of pharmaceuticals for mail out dispensing. Advanced dispensing technology and equipment are used in this high-volume automated prescription fulfillment environment. Services will be utilized to accomplish the preparation of packages in an accurate, timely and cost-effective manner. Shipper and Packers will insert the drug bottles, medication guides and other printed material into the envelope(s), label and seal the envelope(s).

3.3. Estimated required number of contractor personnel at each location:

Location Estimated number of FTE Shipper/Packer

First Shift

Estimated number of FTE

Lead First Shift

Estimated number of FTE Shipper/Packer

Second Shift

Estimated number of FTE Lead Second Shift

Tucson, AZ 45 2 50 2 Leavenworth, KS 54 1 54 1 Murfreesboro, TN

48 2

Chelmsford, MA 44 3 Lancaster, TX 64 2 Hines, IL 127 8 Charleston, SC 70 4 47 4

3.3.1. An FTE is defined by the VA as a minimum of 80 hours every two weeks and does not include holidays.

3.3.2. The estimated number of contractor personnel required by facility are estimates and as such, the Government will not be held liable should actual quantities differ from these estimates. The estimates are used to define scope and may fluctuate upward or downward based on the adoption or introduction of automation, changes in workload or processes, workload transfers, inclement weather, staffing shortages, or contingency operations throughout the life of the contract.

3.4. For informational purposes, the following are average weekly production for prescriptions subject to this contract:

3.4.1. Charleston, SC: 520,000

3.4.2. Chelmsford, MA: 245,000

3.4.3. Lancaster, TX: 245,826

3.4.4. Hines, IL (Great Lakes): 492,913

3.4.5. Tucson, AZ: 450,000

3.4.6. Leavenworth, KS: 289,513

3.4.7. Murfreesboro, TN: 346,595

3.4.8. Average production rates at facilities can vary widely from day to day and week to week based on a variety of factors such as inclement weather, staffing shortages, workload transfer, and system malfunctions.

3.5. Places of Performance:

3.5.1. 3725 Rivers Avenue, North Charleston, SC 29405(current)

3.5.2. 4136 Carolina Commerce Parkway, Ladson, SC 29456 (future)

3.5.3. 10 Industrial Avenue, Chelmsford, MA 01824

3.5.4. 2962 South Longhorn Drive, Lancaster, TX 75134

3.5.5. 5th and Roosevelt, Building 37 NW Dock, Hines, IL 60141 (Great Lakes)

3.5.6. 3675 Britannia Drive, Tucson, AZ 85706

3.5.7. 5000 South 13th Street, Leavenworth, KS 66048 (current)

3.5.8. 23501 West 84th Street, Shawnee, KS 66227 (future)

3.5.9. 3209 Elam Farms Parkway, Murfreesboro, TN 37127 (future)

3.5.10. 5171 Sam Jarred Drive, Murfreesboro, TN 37130 (current)

3.5.11. Due to potential relocation of CMOP sites during the life of the contract, facilities may change locations within a radius of 50 miles of current existing locations.

3.6 Normal Hours of Operation (all times are listed in local time zones):

3.6.1. Leavenworth: 6:00 AM – 12:30 PM and 12:30 PM to 7:00 PM Monday through Friday

3.6.2. Chelmsford: 6:00 AM – 2:30 PM Monday through Friday

3.6.3. Tucson: 6:00 AM – 2:30 PM or 7:00 AM – 3:30 PM Monday through Friday and 2:30 PM – 11:00 PM and 3:30 PM to 12:00 AM Monday through Friday

3.6.4. Lancaster: 6:00 AM – 2:30 PM Monday through Friday

3.6.5. Murfreesboro (old): 6:30 AM through 5:00 PM Monday through Friday;

3.6.6. Murfreesboro (new): 6:30 AM through 5:00 PM Monday through Friday;

3.6.7. Hines: 6:30 AM through 3:00 PM and 3:30 PM through 12:00 AM Monday through Friday

3.6.8. Charleston: 6:00 AM through 2:30 PM Monday through Friday; and 3:00 PM to 1:30 AM Monday through Thursday

3.6.9. Future operational hours may increase or decrease, to include expansion to evening, weekend or split shifts, based on workload demand or operational contingencies to include, but not be limited to, inclement weather, equipment failures, workload transfers, or staffing shortages.

3.6.10. One fifteen-minute break for each four hours worked is authorized.

3.6.11. Contract staff shall be at assigned stations ready for work at the beginning of their scheduled tour of duty and before and after breaks and meal times.

3.6.12. Contract staff shall be released prior to the end of their tour of duty if work load queue has been cleared; contract staff is not guaranteed an eight (8) hour day or forty (40) hour work week.

3.7 Observed Holidays:

3.7.1. New Year’s Day;

3.7.2. Martin Luther King’s Birthday;

3.7.3. Presidents’ Day;

3.7.4. Memorial Day;

3.7.5. Independence Day;

3.7.6. Labor Day;

3.7.7. Columbus Day;

3.7.8. Veterans’ Day;

3.7.9. Thanksgiving;

3.7.10. Christmas;

3.7.11. Any other day specifically declared by the President of the United States to be a national holiday.

3.7.12. The Government acknowledges that the Contractor may pay their employee for non-Federal holidays, vacations, and sick leave that are not worked. Pay for holidays, non-Federal holidays, vacation and sick leave is the sole liability of the Contractor.

3.7.13. Holidays may be scheduled as production workdays. Holidays will only be worked with a 48-hour notice except in crisis situations (i.e. inclement weather, major equipment failure, etc.). The Government will make a reasonable effort to give the Contractor as much notice as possible but not less than 12 hours when emergency overtime for any reason (weather, equipment, etc.) is required.

3.8. The Contractor shall be required to provide a monthly schedule at least 30 days prior to the start of the month or upon mutual agreement between Contractor and individual facility. However, schedules are subject to change due to changes in volume and workload or due to contingency operations such as inclement weather or major equipment failures. Workload may be shifted from one facility to another at short notice due to unforeseen circumstances. There may be times when, due to unplanned circumstances, coverage is needed on short notice and the Contractor shall be asked to fill additional unscheduled shifts within a twenty-four (24) hour notice. Notification and scheduling will be mutually agreed upon between the facility and the Contractor.

3.9. Overtime may be required throughout the life of the contract. Overtime is considered any hours worked for one employee in excess of forty hours in one week, not any hours in excess of eight hours daily. Overtime must be authorized in writing by VA facility management. The scheduling of overtime will be coordinated between Contractor On-Site Facility Administrator and COR. The Government will make a reasonable effort to give the Contractor as much notice as possible, but not less than 12 hours, when emergency overtime is required for any reason. The Government reserves the right to cancel overtime at any time.

3.10. This contract is a non-personal services contract. As such, the Contractor shall provide continuous supervision to their personnel and the Contractor, its employees, agents and sub-contractors shall not be considered VA employees for any purpose.

3.11. For the convenience of the Government, the CMOP will furnish production space, all necessary pharmaceuticals, medical supply items, packaging supplies, and production equipment required for prescription fulfillment services.

3.12. The Government will provide a dedicated on-site work space for the Contractor’s On-Site Facility Administrator. The Contractor shall provide appropriate equipment and supplies needed to administer the contract and supervise contractor personnel including but not limited to hardware, software, phones and phone lines, fax machines, copiers, paper goods, time clocks.

3.13. The Contractor shall have a sufficient qualified pool of replacement providers to support all services in the event contract providers scheduled to work become ill, resign, are terminated, or are otherwise unavailable to work. The Contractor shall provide the full complement of staff required each day. Contract requirements are not altered or mitigated by inclement weather, illness, death or the Contractor’s inability to provide the required services. The Government will not authorize or pay overtime due to the Contractor’s inability to provide sufficient coverage in accordance with the performance work statement. The Contractor shall be required to pay overtime necessary to meet production should 97% staffing level not be maintained as specified in the contract.

3.14. Period of Performance: There will be a base period of one (1) year, with four (4) one (1) year option periods, which may be exercised at the sole discretion of the Government.

3.15. Contract Type: This will be a single award, indefinite delivery, indefinite quantity (IDIQ) contract.

Task orders will be issued by warranted Contracting Officers of Network Contracting Office 15, CMOP Acquisitions, authorizing services at each of the locations. In accordance with FAR Clause 52.216-22, Indefinite Quantity, the minimum guarantee for this contract will be $100,000.00 and the overall “maximum” amount established for this contract is $199,211,114.00.

3.16. Ordering: Services will be ordered via the issuance of task orders from each of the seven facilities covered in this contract requiring services. Each task order shall include:

3.16.1. Date of order;

3.16.2. Contract and order number;

3.16.3. Description, number of hours, unit price;

3.16.4. Performance schedule;

3.16.5. Place of performance; and

3.16.6. Accounting and appropriation data

4. SERVICES

4.1. The Department of Veterans Affairs Consolidated Mail Outpatient Pharmacy (CMOP) program provides prescription mailing for Veteran and other patients. Advanced dispensing technology and equipment are used in this high-volume automated prescription fulfillment environment. Services will be utilized to accomplish the preparation of packages in an accurate, timely, and cost-effective manner.

Shipper/Packers will be required to insert drug bottles, medication, medication guides, and other printed material into envelopes or packages, appropriately label, and seal packages in preparation for mail distribution in accordance with CMOP packing standard operating procedures.

4.2. All CMOP facilities except the Murfreesboro CMOP require Patient Medication Information (PMI) and Medication Guide insertion into parcels for each prescription with few exceptions. The Murfreesboro CMOP utilizes other arrangements for document insertion into parcels, but the right is reserved to require Contractor to manage document insertion at a future date.

4.3. Each CMOP may introduce improved packaging technology in the future that may increase operator efficiency.

4.4. Program Management: Program management and oversight are major components of the described services. The Contractor shall provide all necessary personnel to perform and manage the requirements of this contract. In addition to shipper/packers, daily on-site supervisory and technical monitoring of Contractor staff shall be necessary at each facility. This On-Site Facility Administrator position is responsible for all human resource management duties, oversight of policy compliance to include on-board processing, mandatory training and orientation of contractor personnel, on-going competency assessments of contractor personnel as well as performance management, quality control of services provided. The on-site facility administrator will be the point of contact for the respective CMOP CORs for all contract related issues.

5. CONTRACTOR PERSONNEL QUALIFICATIONS

5.1. Have a high school diploma or GED.

5.2. Have a minimum of one year of general work experience.

5.3. Have effective interpersonal communications with coworkers and staff.

5.4. Have basic keyboard and PC computer skills.

5.5. Must be able to effectively communicate in the English language, both in writing and verbally.

5.6. Must be able to lift up to 50 pounds when required; push or pull up to 150 pounds on a rolling cart or using a pallet jack.

5.7. Must be able to stand or sit for long periods of time, stoop, reach upward, bend, lift, and withstand various types of repetitive motion inherent in the various tasks to be performed.

5.8. Must be able to understand the precautions required when handling hazardous materials and hazardous waste.

6. DUTIES

6.1. Shipping Packers shall prepare finished products for shipment or storage by placing them in shipping containers, the specific operation performed in accordance with CMOP packing standard operating procedures, being dependent upon the type, size, and number of units to be packed, the type of container employed, and method of shipment. Work requires the placing of items in shipping containers and may involve one or more of the following:

6.1.1. Knowledge of various items of stock in order to verify content;

6.1.2. Selection of appropriate type and size of container;

6.1.3. Inserting enclosures in container;

6.1.4. Using excelsior or other material to prevent breakage or damage;

6.1.5. Closing and sealing container;

6.1.6. Applying labels or entering identifying data on container;

6.1.7. Operates various types of packaging equipment;

6.1.8. Must be able to read computer screens and use scanning equipment;

6.1.9. Must be able to respond to alarms and alerts;

6.1.10. Maintain work area in clean and orderly manner.

6.2. Shipper/packer leads, in addition to functions listed above, may also be required to:

6.2.1. Train new shipper/packers on Standard Operating Procedures (SOP) in place at local CMOP locations;

6.2.2. Enforce adherence to facility SOPs and policies with contract staff;

6.2.3. Have supervisory responsibilities over contract shipper/packers in their functional area;

6.2.4. Act as liaison between contracted staff and facility administrator;

6.2.5. Act as liaison to Government personnel in regards to production issues or topics;

6.2.6. Assist staff in resetting locked stations after errors occur, verifying errors are resolved before returning station to shipper/packer;

6.2.7. Schedule shipper/packers and are point of contact for any movement of contracted staff;

6.3. Facility production standards for individual shipper/packer contractor personnel are to be met or exceeded thirty days after hire date.

7. GOVERNMENT RESPONSIBILITIES

7.1. Contracting Officer (CO): Jenny Rathjen; jenny.rathjen@va.gov; 913-684-0158

7.1.1. All contract administration shall be effected by the CO. Communications pertaining to contract administration matters shall be addressed to the Contacting Officer. No changes in or deviation from the scope of work shall be effected without a Standard Form 30 (Modification of Contract) executed by the CO authorizing such changes.

7.1.2. The CO is the only person authorized to make or approve any changes in any of the requirements of the contract; and notwithstanding any provisions contained elsewhere, the said authority remains solely with the CO. In the event the Contractor makes any changes at the direction of any person other than the CO, the changes shall be considered to have been made without authority, and no adjustment will be made in the contract price to cover any increase in costs incurred as a result thereof.

7.2. Contracting Officer’s Representative (COR)

7.2.1. A COR shall be designated at each separate facility on authority of the Contracting Officer to monitor all technical aspects and assist in administering the contract. The types of actions within the purview of the COR’s authority are to assure that the Contractor performs the technical requirements of the contract; to perform or cause to be performed inspections necessary in connection with performance of the contract; to maintain both written and oral communications with the Contractor concerning the aspects of the contract within his/her purview; to issue written interpretations of technical requirements of Government specifications; and to monitor the performance of Contractor under the contract and notify the Contractor and Contracting Officer (CO) of any deficiencies observed. A memorandum of delegation will be issued to each COR with a copy supplied to the Contractor, stating the responsibilities and limitations of the COR’s.

7.2.2. At no time may the scope, work, price, delivery dates, or other mutually agreed upon terms or provisions of the contract be changed without being executed in writing by the CO authorizing such changes. The Contractor performing outside of the scope of the contract at the direction of the COR, does so at their own risk. Questions concerning authority of the COR shall be addressed to the CO.

mailto:jenny.rathjen@va.gov

7.2.3. The COR may be changed at any time by the Government without prior notice to the Contractor, but notification of the change, including the name and address of the successor COR, will be promptly provided to the Contractor by the CO in writing.

7.3. Training

7.3.1. Mandatory VA orientation and other required Government training will constitute billable time. Mandatory training includes, but is not limited to: Information Security and Privacy;

Diversity; Sexual Harassment; Annual Fire Safety; Ethics; Hand-washing; and Infection Control. Time allotted for completion of mandatory training topics shall be the same as that allotted for federal staff.

7.3.2. Upon request by the Government, contract employees may be asked to attend and participate in staff meetings, professional activities, performance improvement activities, training meetings. Attendance at these functions constitutes billable time.

7.4. Personal Protective Equipment

7.4.1. The CMOP shall provide disposable personal protective equipment (PPE) as required by OSHA for specific job functions as well as training on wear and use. Items provided must be worn by contractor personnel to maintain OSHA standards and compliance. Steel toe safety shoes may be required in some facilities for some functions and will be the responsibility of the Contractor. Steel toe caps and slip on protective footwear will be made available by CMOP. Non-disposable PPE issued to contractor personnel shall be returned upon termination of contractor personnel from the contract. Failure to return non-disposable PPE may result in a charge to the Contractor.

7.5. Post Award Conference

7.5.1. In accordance with FAR Subpart 42.5, VA will conduct a post award conference for each site to review contract terms and conditions prior to contractor work performance. The contracting officer as chairperson will prepare the agenda and notify the contractor of the time and place for the conference not later than 21 calendar days after contract award.

Written meeting minutes will be provided to participants. The contractor shall be responsible for conducting post award conferences with subcontractors.

7.6. Identification Badges

7.6.1. A Personal Identity Verification (PIV) badge will be issued to all contract staff rendering services at CMOP sites. The appropriate PIV badge shall be worn at all times while on Government facility grounds, clearly displayed on the outermost garment (e.g., coat, jacket, sweater, shirt, blouse, lab coat, etc.) above the waist, with picture and name unobstructed. If worn on a lanyard around the neck, it must be of the break-away type for safety.

7.6.2. The cost of the first issued badge shall be borne by the supported CMOP. In the event any contract employee loses or damages a badge, the Contractor shall be charged the amount prescribed by the CMOP for replacement badges policy adopted by each CMOP and in accordance with VA Handbook 0735.

7.6.3. Lost or stolen PIV cards must be reported to the facility COR and issuing office within 24 hours of the incident in accordance with VA Handbook 6510.

7.6.4. PIV badges are required to be returned to the facility COR upon termination, retirement, etc.

of contract employee in accordance with VA Handbook 0735.

7.6.5. Identification badges are required for facility access at all times. All contractor personnel shall have badges permitting them access to their facility. If badges are lost or forgotten, contractor personnel shall report to the front desk to gain access. At no time, shall a contractor employee gain access through other personnel’s badge.

7.6.6. PIV cards are required for system access. All contractor providers are required to lock their system and remove their PIV cards at any time they step away from their station pursuant to VA IT security policies.

8. CONTRACTOR RESPONSIBILITIES

8.1. The Contractor shall ensure that all contractor employees have met qualifying criteria.

Contractor employees shall be required to complete and pass background investigations in order to work at the CMOP.

8.2. The Contractor shall be required to maintain a staffing level of 97% per shift.

8.3. All contractor employees shall be clearly differentiated from VA staff. All contractor employees shall wear apparel that clearly indicates the name of contracted agency or identifies them as contracted staff.

8.4. Shipper/packers working under this contract are subject to the Fair Labor Standards Act (formerly known as Service Contract Act) under position title 21110 Shipping Packer. As such, the Contractor shall be responsible for being cognizant of and compliant with the Department of Labor Wage Determinations for the CMOP facilities at http://www.dol.gov/whd/regs/compliance/wage/SCADirV5/SCADirectVers5.pdf.

8.5. Contractor personnel shall be subject to the same standards in meeting or exceeding current recognized National Standards as established by The Joint Commission (TJC). Copies of the standards are on file at each CMOP, and may be made available to the Contractor. The Contractor shall perform services in accordance with the ethical, professional, and technical standards of the healthcare industry as consistent with VA policy, regulations, and procedures.

Employees provided by the Contractor shall be technically proficient in the skills necessary to fulfill the Government’s requirements. Contractor employees shall be responsible for compliance with all requirements in accordance with applicable CMOP written policies, and procedures of the CMOP. Copies of all applicable documents will be available to all Contractor employees and are located at each CMOP.

8.6. Pursuant to The Joint Commission standards, the Contractor shall maintain in an ongoing state of readiness, available for inspection, a six-part Orientation/Training/Competency Assessment Folder for all contractor employees that contains the following items located at each of the supported CMOP facilities:

8.6.1. Position Description (PD)/functional statement;

8.6.2. New employee orientation documentation;

8.6.3. Initial and annual competency assessment;

8.6.4. Annual performance evaluation;

8.7. The Joint Commission requires periodic competency validations for workers employed. All

Contractor personnel shall receive a competency assessment, administered by the Contractor’s On-Site Facility Administrator or designee, at the end of thirty (30) calendar days of employment and annually thereafter. Upon determination of non-competency, personnel may not continue in contracted position.

8.8. The Contractor shall be responsible for establishing and maintaining a single record keeping system for verification of actual hours worked for contractor personnel at all sites.

8.9. The Contractor shall provide all necessary equipment for detailed electronic timekeeping purposes. Records such as time and attendance logs shall be used to verify Contractor's performance. Detailed timekeeping reports are to be submitted weekly, for verification and review, to COR. For standardization purposes, all seven facilities must have identical timekeeping and invoicing systems. Timekeeping records are to be maintained for six (6) years, http://www.dol.gov/whd/regs/compliance/wage/SCADirV5/SCADirectVers5.pdf three (3) months. Installation of timekeeping systems are the responsibility of the Contractor and are to be coordinated with CMOP personnel.

8.10. The Contractor shall provide all office equipment, to include, but not be limited to, office supplies, office machines, and furniture required by on-site administrative and office personnel.

Any installation required will be the responsibility of the Contractor and shall be coordinated with CMOP personnel.

8.11. Any company specific orientation (such as for benefits, leave, etc.) the Contractor provides will not constitute billable time.

8.12. The Contractor shall be responsible for protecting the personnel furnishing services under this contract. To carry out this responsibility, the Contractor shall provide or cause the provision of the following for these personnel:

8.12.1. Workers’ compensation;

8.12.2. Professional liability insurance;

8.12.3. Income tax withholding;

8.12.4. Social security payments;

8.12.5. Health examinations of contract personnel are currently not required. Should a health examination be required at a later time, the responsibility of such examination shall be the Contractor’s.

8.12.6. The Contractor shall be responsible for compliance by any subcontractor or lower-tier subcontractor with the provisions set forth above.

8.13. Contractor meetings with Contractor employee(s) are permitted, but will not constitute billable time. The Contractor shall notify and coordinate such meetings with the COR in advance.

Meetings not specifically related to the CMOP’s operational mission shall not disrupt production and shall not constitute billable time.

8.14. The Contractor shall respond within twenty-four (24) hours after notification from CMOP concerning the occurrence of any serious incident or negative trend involving quality, performance, conduct, attendance, or safety. Contractor’s written response shall include actions planned for resolution. The Contractor’s response shall be given to the CO and COR.

8.15. The Contractor shall be liable for the liability producing acts or omissions of its personnel.

Any litigation ensuing shall be the responsibility of the Contractor, for its personnel, under separate independent handling by Contractor counsel and/or insurance.

8.16. All accidents, malfunctions, injuries and deaths related to the delivery of services shall be immediately reported verbally to the delegated COR. The Contractor shall be liable for any workers’ compensation events resulting for the delivery of services.

8.17. The Department of Veterans Affairs CMOP is not liable for injury, either personal or property, to the Contractor or their personnel that may occur during the performance of the contract. The Contractor shall maintain personal liability and property damage insurance prescribed by the State in which the services will be provided. Before commencing work under the contract, the Contractor shall furnish to the Contracting Officer, a certificate of insurance indicating the coverage outlined in the solicitation.

8.18. The Contractor shall be responsible for reimbursement to the CMOP any expense due to the willful misconduct of their employees. Such acts include, but are not limited to, false notifications of fires, erroneous bomb threats, security threats, and other malicious actions.

8.19. The Contractor shall ensure that contractor personnel abide by the smoking policy of CMOP.

Contractor personnel are not allowed to smoke anywhere on the premises, with the exception of designated smoking areas.

8.20. The Contractor shall ensure that work stations are maintained in a neat and orderly manner.

8.21. Contractor personnel shall park in designated Contractor parking areas at each facility in accordance with local policies.

8.22. The Contractor shall be responsible for all personnel actions necessary to maintain an excellent, productive, and fully staffed working environment.

8.22.1. The following chart gives the estimated number of contracted personnel that may be required to wear steel toe safety shoes, which will be the responsibility of the Contractor:

Location # of Personnel

Chelmsford 5

Leavenworth 12

Tucson 51

Lancaster 14

Murfreesboro 4

Hines 7

Charleston 12

9. CONTRACTOR DELIVERABLES

9.1. The Contractor shall be required to provide the reporting described below or as specified within task orders issued:

9.1.1. The Contractor shall prepare a facility daily staffing report, broken down by work station, listing the contractor personnel, and tours of duty and provide to COR via e-mail. Proposed work schedule changes shall be submitted at least forty-eight (48) hours prior to the beginning of the shift and provided to the COR. This requirement may be waived by the CO or COR.

9.1.2. The Contractor shall provide a monthly production report to each facility COR, listing by name each contractor provider and associated production measures at each assigned station.

9.1.3. The Contractor shall provide a turnover rate reports to facility COR’s on a quarterly basis or when requested to do so by the COR.

9.1.4. The Contractor shall submit a current written roster of all regular and alternate contractor employees, which also indicates gains and losses, to the COR and CO monthly on the fourth working day of each month and whenever changes occur in contractor personnel.

9.1.5. The Contractor shall supply written reports within twenty-four (24) hours of occurrence of any incidents and actions taken involving quality, production, performance, conduct, attendance, or safety. Reports shall include date and time of occurrence, nature of incident, involved parties, outcome, and action planned for resolution. The written report shall be given to the COR for the facility in which the occurrence took place.

9.1.6. The Contractor shall be required to provide a daily staffing report and synopsis of daily activities to the COR at each facility.

9.1.7. Training and orientation reports for TJC purposes shall be supplied to the CORs as requested.

10. PERFORMANCE MEASURES

10.1. The Contractor shall be required to provide the following performance measures as they relate to the requirement under task orders awarded under this contract.

10.1.1. The Contractor shall maintain an overall staffing level at 97% per shift;

10.1.2. Contractor personnel six-part training folder shall be up to date at all times;

10.1.3. Contractor personnel shall be compliant on initial and annual training requirements at all times;

10.1.4. Contractor personnel shall be ready and available to work at their work station at the beginning of their tour of duty and before and after breaks and meal times.

10.1.5. Contractor personnel shall meet or exceed average facility production standards, which shall be no less than -20% of mean productivity standard, within 30 days of hire.

10.2. Performance will be measured and monitored throughout the life of the contract through the use of a Quality Assurance Surveillance Plan (QASP) as attached in Section D.

10.3. Performance will be measured to ensure performance standards and objectives are met throughout the life of the contract.

10.4. Various methods of monitoring Contractor performance include, but are not limited to, random sampling, periodic or 100% inspections.

10.5. The frequency of inspections and measurements will be dependent on the complexity of the work and the frequency of unmet performance standards.

11. CELL PHONE USE

11.1. Cell phone use is not permitted on production floors. Contract personnel are required to adhere to local facility policies regarding cell phone use and electronic devices.

12. SMOKING POLICY

12.1. Smoking, smokeless tobacco, and electronic cigarettes are not permitted within or around the CMOP facilities except in designated locations outside of the sites.

13. CITIZENSHIP RELATED REQUIREMENTS

13.1. Pursuant to 48 CFR 22.18, the Contractor certifies that the Contractor shall comply with any and all legal provisions contained in the Immigration and Nationality Act of 1952, as amended;

its related laws and regulations that are enforced by Homeland Security, Immigration and Customs Enforcement and the U.S Department of Labor as these may relate to non-immigrant foreign nationals working under contract or subcontract for the Contractor while providing services to Department of Veterans Affairs;

13.2. While performing services for the Department of Veterans Affairs, the Contractor shall not knowingly employ, contract or subcontract with an illegal…