36C26227Q0044_1.docx

Sources Sought Notice Sources Sought Notice

GENERAL INFORMATION

Department of Veterans Affairs NCO 22 - Gilbert Network Contracting 650 E. Indian School Road Phoenix AZ 85012

POINT OF CONTACT*

Contracting Officer Bill Cook william.cook2@va.gov

PLACE OF PERFORMANCE

VA Greater Los Angeles Healthcare System

11301 Wilshire Blvd.

Los Angeles CA

COUNTRY

ADDITIONAL INFORMATION

AGENCY’S URL

URL DESCRIPTION

EMAIL DESCRIPTION

DESCRIPTION

This is a SOURCES SOUGHT ANNOUNCEMENT ONLY.

It is neither a solicitation announcement nor a request for proposals or quotes and does not obligate the Government to award a contract. Requests for a solicitation will not receive a response. Responses to this “Sources Sought” must be in writing. The purpose of this sources sought announcement is for market research to make appropriate acquisition decisions and to gain knowledge of potential qualified vendors, to include Service-Disabled Veteran Owned Small Businesses and Veteran Owned Small Businesses, interested and capable of providing the services described below.

Documentation of technical expertise must be presented in sufficient detail for the Government to determine that your company possesses the necessary functional area expertise and experience to compete for this acquisition.

The North American Classification System (NAICS) code for this acquisition is NAICS: 561612 – Security Guards and Patrol Services ($29.0M) PSC: S206 Housekeeping – Guard Responses to this notice shall include the following:

(a) Company name

(b) Address

(c) Point of contact

(d) Phone, fax, and email

(e) SAM UEI

(f) Cage Code

(g) Tax ID Number

(h) Type of business (large or small)

(i) If small business, type of small business, e.g. Services Disabled Veteran Owned Small Business, Veteran-owned small business, and

(j) Must provide a capability statement that addresses the organization’s qualifications and ability to perform as a contractor for the work described below.

The Veterans Health Administration (VHA) has a requirement for Unarmed Security Guard Services at the VA Greater Los Angeles Healthcare System (VAGLAHS), located at 11301 Wilshire Blvd., Los Angeles, CA 90073. A detailed description of the required services is outlined in the Performance Work Statement included with this Sources Sought Notice.

Important information: The Government is not obligated to, nor will it pay for or reimburse any costs associated with responding to this Sources Sought synopsis request. This notice shall not be construed as a commitment by the Government to issue a solicitation or ultimately award a contract, nor does it restrict the Government to a particular acquisition approach. The Government will in no way be bound to this information if any solicitation is issued. The VA is mandated by Public Law 109-461 to consider a total set-aside for Service-Disabled Veteran Owned Small Business set aside. However, if response by Service-Disabled Veteran Owned Small Business firms proves inadequate, an alternate set-aside or full and open competition may be determined. No sub-contracting opportunity is anticipated.

Notice to potential offerors: All offerors who provide goods or services to the United States Federal Government must be registered in the System for Award Management (SAM) at www.sam.gov and complete Online Representations and Certifications Application (ORCA). Additionally, all Service- Disabled Veteran Owned Businesses or Veteran Owned Businesses who respond to a solicitation on this project must be registered with the US Small Business Administration Small Business Search located at https://search.certifications.sba.gov/.

All interested Offerors should submit information by e-mail to william.cook2@va.gov. All information submissions shall be received no later than 12:00 PM Pacific Time on Friday, October 30, 2026. After review of the responses to this announcement, the Government intends to proceed with the acquisition and a subsequent solicitation may be published.

PERFORMANCE WORK STATEMENT

Unarmed Security Guard Services: North Campus Supportive Housing VA Greater Los Angeles Healthcare System (VAGLAHS), West Los Angeles Campus

1. INTRODUCTION & BACKGROUND

The Department of Veterans Affairs Greater Los Angeles Healthcare System (VAGLAHS) requires professional unarmed security guard services to ensure the safety, security, and well-being of Veterans, staff, and visitors in the Northern section of the West Los Angeles Campus, with a specific focus on supportive housing facilities. This area supports a vulnerable population and demands vigilant, trauma-informed, and reliable security coverage 24 hours a day, 365 days a year.

2. SCOPE OF WORK

The Contractor shall provide all qualified labor, supervision, project management, uniforms, equipment, transportation, supplies, and materials necessary to deliver unarmed security guard services for defined posts supporting supportive housing and associated grounds in the North Campus zone. Guard coverage will meet the required number of static and roving positions, including one supervisory guard designated for roving duties.

3. LOCATIONS

Security services will be provided at locations identified in Post Orders and SOPs, developed collaboratively by the Contractor and VA Contracting Officer’s Representative (COR). Post assignments may be adjusted by the agency based on emerging safety needs; total coverage requirements will remain stable throughout the contract:

· Static Guard Posts: A total of seven (7) individual post locations to be staffed with a total of eight (8) guard personnel at all times. Specific placement to be defined in approved Post Orders/SOPs. Posts will serve resident housing entries, exits, and designated high-risk areas.

· Roving Patrols: Two (2) individual roving patrols will be staffed at all times. Contractor-provided vehicles with overt "Security" markings, contractor information, and required flood lighting will be used for roving posts. Patrol routes will focus on the North Campus housing zones and adjacent areas as defined in agency-approved SOPs.

Note: Services are specific to the North Campus facilities and do not extend to other GLA locations.

4. DUTIES & RESPONSIBILITIES

4.1 General Security Tasks

· Patrol all assigned North Campus supportive housing areas, including interior and exterior zones, as specified in Post Orders and SOPs. Proactively monitor and identify safety or security issues such as unauthorized entry, suspicious activity, maintenance hazards, and emergent risks.

· When directed by post orders, guards may be required to conduct inspections of pedestrian carried bags/items to assist in the prevention or detection of contraband or unauthorized items on VA Property. Guards will be required to notify VA Police as directed by specific post orders.

· Maintain a visible and professional presence at all assigned entrances, exits, and high-risk locations; challenge and verify credentials, passlists, or residency authorization for all persons seeking access to supportive housing areas.

· Ensure only authorized individuals are permitted entry; turn away or immediately report unauthorized individuals or suspicious persons to VA Police or the COR as required.

· Observe and enforce compliance with all campus policies, housing rules, and VA regulations. Detect and document violations of laws, rules, or procedures, and prepare clear written incident reports in accordance with SOPs, agency guidelines, and direction of the COR.

· Respond promptly and appropriately to disturbances, emergencies, alarms, or requests for assistance. Use safe, trauma-informed, and de-escalation techniques to manage disruptive situations until VA Police or higher authority arrives.

· Provide general observation and safety support in parking areas, outdoor common spaces, and transitional shelter zones included in the North Campus supportive housing footprint as directed.

4.2 Engagement Responsibilities

· Support Veteran, resident, and campus engagement activities, programming, and community events by ensuring orderly conduct, assisting with wayfinding, and acting as a visible deterrent to criminal or disruptive behaviors.

· Demonstrate empathy, respect, professionalism, and cultural awareness when interacting with Veterans, visitors, staff, and members of the public. Use non-adversarial, trauma-informed approaches in all interactions.

· Serve as a point of contact for residents and staff for security concerns, providing assistance, safety escorts, or information as allowed by SOP and Post Orders.

4.3 SOP & Post Order Compliance

· Strictly adhere to all site-specific SOPs and Post Orders as drafted jointly by the contractor and agency COR. These may be updated at any time in response to changing safety, security, or operational requirements.

· Supervisor(s) must review all SOPs and Post Orders daily with assigned guards, ensuring updated guidance and changes are communicated. Compliance with and understanding of current SOPs/Post Orders is mandatory for all assigned personnel.

4.4 Access, Lost & Found, and Property Control

· Conduct access control duties, including identification/bag/belongings checks at all required points, in accordance with Post Orders and VA housing policies.

· Promptly report, document, and secure lost or found property, coordinating with VA staff or assigned liaisons as required for the return of items to proper parties.

· Support protection and control of agency keys, access cards, and property per Section 9 of this SOW.

4.5 Roving Patrol & Supervisory Functions

· Roving patrols (including designated supervisory guards) shall continuously circulate through all assigned zones, providing coverage to static posts as needed and performing regular checks on post compliance, relief, and operational readiness.

· The supervisor assigned to the roving vehicle will monitor all posts on their shift, conduct compliance checks, review daily security logs, and report deficiencies or issues to the PM and COR.

4.6 Additional Duties

· Guards may be assigned to temporary duties, transitions, or emergency response as directed by the COR and in accordance with approved Post Orders and SOPs.

· In the event of dangerous weather or other operational disruptions, guards shall follow VA/COR direction on relocation and continued support per SOP.

5. TRAINING REQUIREMENTS

5.1. VA-Required and Enhanced Training

· All guards shall complete VA-required initial and recurring training, which may include (but is not limited to): de-escalation, trauma-informed care, behavioral management, emergency procedures, access control protocols, and recognizing/responding to crises common to populations served in supportive housing.

· The Contractor is responsible for promptly sourcing, delivering, and certifying any training at their own expense if VA is unable or elects not to provide it. This shall occur without reduction or delay in site coverage.

· All training records including attendance rosters, curricula, completion dates, and credentials shall be accurately maintained and provided to the VA within two (2) business days of request by the Contracting Officer’s Representative (COR) or designee.

5.2. Supplemental Contractor Training

· The Contractor is fully responsible for onboarding, orientation, and site-specific training of all assigned staff, in addition to VA-mandated training.

· All guards must be familiar with the operation of provided equipment (radios, flood lights, vehicles, etc.), site evacuation/emergency response plans, standard report formats, and expectations for professional conduct per VA policy.

· Contractor shall ensure compliance with mandated refresher training, as directed by the VA or as required for policy updates or after-action reviews.

· Discipline-related and remedial training, if warranted as result of performance or incident review, must be documented and completed within specified corrective action timelines.

6. STAFFING, SUPERVISION, AND PROJECT MANAGEMENT

6.1 Guard Force Size and Coverage

· Contractor shall provide sufficient staff to ensure continuous coverage, uninterrupted for the duration of the performance period for all defined static and roving posts on North Campus, in line with agency-approved Post Orders/SOPs and based on minimum required headcount provided by the agency.

· No post may be left unstaffed or vacant except as authorized in an emergency and with immediate notification to the COR.

6.2 Project Manager (PM) Requirements

· Contractor shall designate a Project Manager with demonstrated experience managing multi-post security contracts of similar complexity and scale.

· The PM will:

· Serve as primary contact to VA leadership/COR for all administrative, operational, and emergency matters;

· Oversee timekeeping, documentation, discipline, personnel, training, and invoice records, ensuring completeness and availability within two (2) business days of request;

· Attend all required meetings, coordinate with VA staff, and promptly implement corrective action plans when deficiencies are identified or directed;

· Ensure all assigned supervisors and their teams receive most up-to-date SOPs, Post Orders, and training bulletins;

· Be available during normal business hours, with reliable capability to respond to urgent or emergent contract issues as needed.

6.3 On-Site Supervisors & Supervisory Guard (Roving)

· Contractor shall provide on-site shift supervisors to oversee compliance, conduct daily log reviews, deliver role-specific guidance, and maintain force discipline.

· The designated Supervisory Guard assigned to roving vehicle patrol shall:

· Monitor all guard posts for compliance, perform shift-by-shift log checks, provide on-the-spot guidance, relief, and documentation review, and report issues or deficiencies directly to the PM and COR.

· Ensure all posts have up-to-date Post Orders/SOPs and are staffed and equipped in accordance with contract requirements.

· Address emergent or unanticipated issues in the field including sudden personnel absences, emergencies, or shelter relocation by coordinating with the PM and following agency direction.

7. QUALIFICATIONS, APPEARANCE & CONDUCT

· All guards must possess an active, valid California security guard registration ("guard card"), clear background checks as mandated by Federal and VA requirements, and a minimum of two (2) years of relevant unarmed security experience.

· Supervisors and roving guards must have demonstrable experience supervising or leading security staff.

· All contractor personnel must be fit for duty and demonstrate interpersonal skills suitable for interaction with vulnerable Veteran populations, including the ability to de-escalate and manage behavioral health-related situations.

· Uniforms must be provided and maintained by the contractor; attire must be professional, clean, well-fitting, and with clear visible contractor and security identification (including vehicle markings for roving patrols).

· Guard conduct must be in keeping with federal/VA behavioral standards, including empathy, tact, cultural awareness, and non-adversarial approaches at all times.

· All staff shall comply with the VA’s code of conduct, facility rules, and all safety and operational policies as provided.

8. DOCUMENTATION, INVOICING, AND RECORDS MANAGEMENT

· Contractor shall maintain real-time, accurate records for all elements of the guard force: scheduling/shift logs, payroll/timekeeping, attendance, training completions (initial and recurring), incident and disciplinary reports, and logs of equipment/property issued to each guard.

· Itemized monthly invoices must reconcile directly to hours actually worked; no off-site or non-delivered hours shall be billed.

· All incident, training, and disciplinary records shall be made available to the VA/COR within two (2) business days of request in a digital, auditable format (unless otherwise specified).

· Documentation for audits, performance monitoring, or investigations must be produced without delay upon request of the VA.

· Records must be maintained according to Federal records retention policies and securely stored/protected in accordance with VA IT and PII data handling policies.

9. KEY AND PROPERTY CONTROL

· Contractor is responsible for safeguarding all government-furnished and contract-issued keys, access cards, radios, and any property, including ensuring that only authorized personnel access these items and locations.

· Any lost, stolen, or duplicated keys or access devices must be reported immediately to the COR, with a written incident report submitted within 24 hours. Contractor may be subject to liability for costs related to rekeying or replacing affected locks and access points per VA policy.

· Contractor’s key control program must meet VA facility requirements for tracking, storage, distribution, and accountability, and may be subject to inspection at any time.

10. CONTRACT MONITORING, PERFORMANCE, AND QASP

· VA COR will actively monitor contract performance, compliance with SOW/SOPs/Post Orders, and the promptness and completeness of documentation and reporting.

· The VA reserves the right to request, at any time, additional documentation, immediate corrective actions, or performance improvement plans in response to identified deficiencies in guard coverage, documentation, or behavior.

· The contract is subject to a Quality Assurance Surveillance Plan (QASP), which may include site inspections, spot audits, performance reviews, and penalty provisions for persistent deficiencies or lapses.

· Only the Contracting Officer is authorized to make changes or modifications to the contract; contractor personnel shall not accept any tasking, direction, or change in scope from any other party.

11. INSURANCE, BACKGROUND CHECKS, PARKING, AND OTHER GENERAL PROVISIONS

· Contractor must obtain and maintain all insurance as specified by the VA and Federal regulations, including but not limited to workers’ compensation, public liability, and any other coverage required for contract performance.

· Background checks and drug screenings are required for all assigned personnel prior to site deployment and must be updated in accordance with contract renewals or changes in law/policy.

· All contractor personnel must adhere strictly to parking policies; unauthorized parking or repeated violations may result in removal of personnel from the contract site.

· The contractor shall coordinate with the agency for all equipment, uniforms, and site/vehicle markings; all changes must be approved in advance by the VA.

· Site access is continuous 24/7/365. Guard coverage is not reduced during federal holidays, and in emergencies, personnel may be reassigned to critical or emergent duties as directed by the COR per SOP/Post Orders.

· Emergency, shelter, vehicle, or portable facility placements by the contractor must be coordinated and approved in advance by VA to ensure suitability, safety, and compliance with campus requirements.

Sources Sought Notice