36C26225Q1512 0001.docx

5. PROJECT NUMBER (if applicable)

CODE

7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO.

1. CONTRACT ID CODE

FACILITY CODE

CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.

is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243 (Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) (such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

VA-26-00007359

36C262

NCO 22

Department of Veterans Affairs NCO 22 - Network Contracting 650 E. Indian School Road Phoenix AZ 85012

36C262

NCO 22

Department of Veterans Affairs NCO 22 - Network Contracting 650 E. Indian School Road Phoenix AZ 85012 To all Offerors/Bidders

36C26225Q1512

X

The purpose for this amendment is to respond to the questions that were received from potential vendors.

CCure 9000 and LYNX System License Questions and Answers to 36C26225Q1512 The serial number for the SSA. 9-10449. All other SN are not available.

When was the last SSA provided for this system? The system is current.

Question 3 (Scope of Locations): The solicitation lists multiple VA locations (Main Campus, CRRC, Northeast CBOC, Northwest CBOC, Southeast CBOC, Show Low, Thunderbird, and Phoenix 32nd Street Clinic). (The solicitation lists locations but does not specify whether services are required at all sites or only the main campus.) Could the Government please confirm whether the awarded contractor is expected to perform onsite installation, maintenance, and support services at all listed locations, or only at the Phoenix Main Campus? The awarded contractor is expected to provide services to all the sites listed as well as the main campus.

Question 4 (Licenses & Documentation): The solicitation lists items to be provided but does not specify if VA will furnish existing license keys or system documentation. (The solicitation does not indicate whether existing licenses, documentation, or configuration details will be provided to the contractor.) Will the VA provide existing license keys, documentation, and configuration details at project start? The awarded contractor and the VA will have a kick-off meeting to review the SOW and expectations. Documentation and configurations can be discussed and reviewed at that time.

Question 5 (Onsite Access): The solicitation requires delivery of software licenses but does not specify delivery method. Additionally, it prohibits remote access to VA networks. (The solicitation does not clarify whether installation and maintenance will be performed by VA staff or by the contractor onsite.) Please clarify how contractors will perform installation and maintenance if all work must be completed onsite. Will VA staff handle installation internally, or will the contractor be granted secure onsite access (e.g., VA-furnished workstation, escorted access, credentials) to complete the work? Awarded contractors will be escorted, onsite by VA staff. VA staff will provide access to the network via government approved laptop or workstation. IT staff will also be available to assist when software applications are required. All work is to be conducted on-site with a qualified/factory certified technician.

Question 6 (Scheduling): The solicitation requires 96 hours of onsite technical support annually but does not specify scheduling. Should these hours be delivered in scheduled blocks (e.g., quarterly maintenance visits) or on an as-needed basis? This requirement will be on a as-needed basis. If any allotted hours are not used at the end of the contract year, the funds will be de-obligated and returned to VA finance.

Question 7 (Reporting): The solicitation requires monthly invoices with itemized dates and descriptions of services. Beyond invoices, is the contractor required to provide usage tracking or reporting (e.g., hours consumed vs. hours remaining)? If yes, please confirm the format (e.g., Excel log, formal status report) and frequency (e.g., monthly, quarterly, annually). Tracking for the specific CLIN with the required 96 hours on-site technician should be spelled out i.e $100.00 labor hours at 96hrs= $9,600.00 per contract yr. Each time the VA requests tech time, the contractor uses that CLIN and invoices for hours that are used that month. This will be the tracking mechanism for hours used and hours available per contract year.

Question 8 (Additional Support): The solicitation requires 96 hours annually but does not address additional support beyond that amount. Should we propose a labor rate for hours beyond 96 per year, and if so, what labor categories should we include? If the 96hrs are expired in that contract year, contractor will be asked to propose to the VA for a modification increase in the amount that is necessary to complete a requirement. Contracting Officer will be the final approval before contractor can proceed on.

Question 9 (Pricing): The solicitation requires pricing for base and option years but does not specify escalation method. Should option years be priced as firm fixed or may we propose CPI-based escalation or discounts for multi-year agreements? SOW states Firm Fixed Price

Question 10 (Personnel): The solicitation states work is at the VA Medical Center but does not mention personnel clearance requirements. Are background checks, badging, or VA clearances required for subcontractor staff working onsite? Background checks are not necessary provided the personnel will be escorted by VA staff. Which at all cases that the contractor is onsite, a VA representative will be assigned.

Questions and Answers to 36C26225Q1512