36C26218R0772_A00005.docx

Amendment A00005

5. PROJECT NUMBER (if applicable)

CODE

7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO.

1. CONTRACT ID CODE

FACILITY CODE

CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.

is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO:

Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS

ENTERED INTO

PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243 (Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) (such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer) A00005 00262 Department of Veterans Affairs Network Contracting Office 22 4811 Airport Plaza Drive Suite 600 Long Beach CA 90815 00262 Department of Veterans Affairs Network Contracting Office 22 4811 Airport Plaza Drive Suite 600 Long Beach CA 90815 To all Offerors/Bidders

36C26218R0772

X X X December 27, 2018 2:30PM (PST)

SEE PAGES 2 -

1. The purpose of this amendment is to provide Government responses to various contractor request for information (RFI) and questions. See pages 3 – 12

2. Any RFI’s or questions not addressed indicates that the Government has no additional information to provide to those RFI’s or questions.

3. This amendment also replaces the original statement of work with the attached performance work statement (PWS). See pages 13 - 17

4. Additional drawings are provided here for the Rio Mission Valley call center, Chula Vista Clinic, and San Diego Compensation and Pension.

5. As of the issuance of this Amendment A00005, the Government will not be responding to any further RFI’s or questions.

6. The due date for proposal submission is extended to December 27, 2018, 2:30p.m.(PST).

7. There are no other changes to the solicitation as a result of this amendment.

1. Does the VA have a preference or any limitations on the internet service provider? Like or instance Cox and AT&T only service certain areas in the San Diego area. Because there are multiple VA locations across SD, we may have to utilize multiple providers.

Government Response: There are no restrictions as to what provider(s) are used for guest wifi.

2. We generally need to establish understanding about limitations of support: Can ANY customer issue be a reason or a trigger for onsite visit, or are those limited to equipment support only?

Government Response: The contractor will be responsible for full functionality of the guest wifi system and will need to provide whatever support is required to keep the system up and running.

3. Related to the statement in Section 3.2 Security, subsection G: "All Customer Service and user assistance shall be considered as part of the monthly internet subscription service and shall be provided at no extra charge" - is there an "expected" monthly volume of support calls we would handle?

Government Response: The contractor will be responsible for full functionality of the guest wifi system and will need to provide whatever support is required to keep the system up and running.

4. Related to the statement in Section 3.4 Maintenance and support, subsection E: "The Contractor shall provide on-site support when required"- does that include end user connectivity troubleshooting, or Wi-fi infrastructure support only?

Government Response: The contractor will be responsible for full functionality of the guest wifi system and will need to provide whatever support is required to keep the system up and running.

5. Have closets been identified for use as MDF/IDF locations that are not being used by VA/Government equipment? It is stated in the RFP that our equipment cannot be located in the same closet.

Government Response: The restriction is regarding guest wifi equipment being collocated with VA IT equipment, not VA equipment in general. VHA/Engineering will identify available spaces.

6. Are those locations secure? If not we have to supply locked cabinets?

Government Response: The CBOCs in general are secure during non-business hours. Contractor shall supply their own cabinets as needed.

7. Are patch cords needed for the switch side or will they be provided by customer. If Granite to supply what color?

Government Response: The contractor is to provide a full solution with nothing provided by the customer. Color preference is anything except gray, blue, white, or green.

8. Do the techs working onsite need special clearance, badging or any special requirements?

Government Response: Contractor personnel will be required to have a badge; the contractor will coordinate with the Contracting Officer Representative (COR) after the contract is awarded and prior to beginning physical performance for all badging requirements.

9. Is there going to be infection control required and if they are who is providing the (pods, cubes) for isolation.

Government Response: No, infection control is not a requirement.

10. Do we need to extend circuits from Main Point of Entry and if we do what type of cable do we need for the extension?. (Cat6, Fiber – MM/SM) Government Response: Yes. Cable type dependent on the distance from MPOE to equipment location. CAT6 should be sufficient, but SM fiber if greater than 300’ (feet).

11. Need to know the location of the Network Rack or where the cables are going to be terminated at each location.

Government Response: TBD by VHA/Engineering as existing IT network racks will not be used for guest wifi. Once the Government knows how much equipment is required for each location, a space will be identified.

12. Are the patch panels going to be rack mounted on existing racks or are we providing a rack/cabinet.

Government Response: The contractor is to provide a full solution with nothing provided by the customer.

13. At the Oceanside location is WIFI required in the whole building?

Government Response: 65,465 net usable square footage, 2 story building.

14. Chula Vista location-Where is the Network Rack located and what is the square footage of the location being covered?

Government Response: The existing network rack is in the IT closet and will not be used for guest wifi. Engineering to provide square footage Suite 133, 6206 usable square footage Suite 112, 2603 useable square footage.

15. 7410 Mission Valley- SDHCC Are we covering the whole area of the VA clinic or just part of it?

Government Response:

Lobby 20 X 16 (320 square feet) Conference Room 143 14 x 20 (280 square feet) Conference Room 152 20 x 25 (500 square feet) Room 140 7 x 13 (91 square feet) Room 141 7 x 13 (91 square feet) Room 142 7 x 13 (91 square feet)

16. 8989 Rio San Diego- there are 2 suites 350 and 360, are we covering all of the square footage of these 2 suites?

Government Response: 3,433 square feet (Suites 350&360)

17. 10455 Sorrento Valley- what is the square footage of coverage at that location? Are we covering the whole building or just Suite 210?

Government Response: 9,995 square feet (Suite 210)

18. 3110 Camino Del Rio- What is the square footage of coverage needed at this location? Are we covering the whole building?

Government Response: 10,000 square feet (whole building)

19. If Broadband services are not available at a given location, what are the minimum bandwidth requirements for a dedicated Fiber optic circuit? (i.e. 25M x 25M, 50M x 50M, 100M x 100M etc.)

Government Response: Contractor is to determine bandwidth required to support the guest wifi network without oversizing and overcharging circuit.

20. The recommendation would be a minimum of a 50M x 50M circuit, but looking for guidance and confirmation.

Government Response: Contractor is to determine bandwidth required to support the guest wifi network without oversizing and overcharging circuit.

21. What are the estimated maximum number of Wi-Fi users on the Wi-Fi network at any given time for each location? While this information is needed for all locations, the Oceanside facility is of particular interest as it has the largest coverage area and largest potential number of users.

Government Response:

· Oceanside Clinic – approximately 30-35

· Sorrento Valley Clinic Annex – approximately 20-25

· San Diego Comp Pen – approximately 15-20

· Rio Mission Valley – approximately 10-15

· San Diego Homeless Counseling Center – approximately 10-15

· Chula Vista Clinic – approximately 10-15 (each suite)

Note: These are just approximations and these numbers change plus/minus on a daily basis depending on the number of veterans’ appointments.

22. Regarding the Chula Vista site, during the site walk it was stated that the Wi-Fi networks for Suites 112 and 133 were to be completely separate. Can you please confirm a separate internet circuit and firewall is requested for each suite at the Chula Vista location?

Government Response: Separate systems are not required at the two suites. If one firewall can accommodate both separate suites with proper coverage then that would be adequate.

23. Presence of electrical power of correct voltage and sufficient service in locations where it is needed cannot be assessed because the Veterans Administration has not determined the locations within each building where it will permit network electronics required for the wireless networks to be located. Will the Veterans Administration be responsible for and provide in a timely manner connection to electrical power requirements specified by the successful bidder within twenty four inches (24”) of each physical location where network electronics required for the wireless networks must be installed?

Government Response: Electrical can be installed after the equipment requirements is reviewed and the location is selected for such equipment.

24. Solicitation Section B.4 Subsection 3.1c states in part: “All cable and fibers use for this service shall be installed in cable tray…”. It is not feasible for cable tray to be physically installed for 100% of the cable pathway support requirements for this project. Cable tray is typically used to support cables in major pathway areas. Please confirm the use of cable tray to support copper and fiber optic cabling is being required only where it is both feasible and appropriate to support cables in major pathway areas Government Response: Cables must be in cable trays or contained within J-hooks in all locations and may not lay above ceiling tiles.

25. Section 3.4(g) of the solicitation states " The Contractor shall respond within 4-hours for on-site hardware issues". This would add a significant cost to any proposal, would a longer response time be acceptable?

Government Response: Due to the high visibility of veterans needs, this requirement will actually change to 1-hour response time for either telecom resolution or on-site resolution. A longer response time is not acceptable.

26. What are the cable locations and cable counts per locations?

Government Response: Cable locations and counts at each location are dependent upon the contractor’s design and are not determined by VA.

27. Do any of the facilities require plenum cable?

Government Response: No.

28. Should fiber be run from the (Minimum Point of Entry) MPOE to the system Intermediate Distribution Frame (IDF)?

Government Response: If needed based on system design. Copper is likely sufficient based on distance. IT closets are not to be considered IDFs.

29. Where can the IDFs be placed and will they have a dedicated circuit for power?

Government Response: Location to be determined by the amount of space required for equipment.

30. Sorrento valley location had a lower floor not shown on floor plans is this area part of this contract?

Government Response: No.

31. 8989 Rio San Diego Dr. location had an additional suite area that was not reflected on the floor plans is this area a part of this scope?

Government Response: Suites 350 and 360 only

32. During the walks there was confusion regarding whether the scope of work at the sites is to provide wireless coverage only in the waiting areas or to provide “complete Wi-Fi coverage for both patients and administrative area use” (as stated in Section 3.0.a of the Statement of Work). Please clarify the required scope of work at the sites.

Government Response: entire building coverage; except SDHCC only patient waiting areas and conference rooms.

33. Section 3.1.c of the Statement of Work states “All cable and fibers use (sic) for this service shall be installed in cable tray…” Is existing cable tray in place at this site that can be used as pathways?

Government Response: Any cable trays that are in place may be used by contractor.

Section 3.1.c of the Statement of Work states “All cable and fibers use (sic) for this service shall be installed in cable tray…” Would J-hooks be an acceptable pathway alternative?

Government Response: Yes.

34. Section 3.2.b of the Statement of Work states “The Contractor’s solution shall provide for Layer I air gapped isolation to provide isolation from any other network within each facility.” Does this mean Contractor is responsible for providing all fiber optic cabling required to implement its solution?

Government Response: Cabling does not need to be fiber optic, but yes, all cabling for the guest wifi system is the responsibility of the contractor.

35. Section 3.4.h of the Statement of Work states “The Contractor shall provide oversight and monitoring of the installed wireless network(s).” Does this mean the Contractor remote access to the system will be permitted?

Government Response: Yes.

36. Is exterior wireless coverage required at any of the sites? If so, please identify which site(s).

Government Response: No.

37. Please identify cable and telecom service providers for each of the sites.

Government Response: Currently, all VA services are provided by AT&T. That does not mean that other carrier networks are not available at each site. Contractor is to make that determination. There are no restrictions on service provider to be used.

38. Statement of Work indicates that Contractor personnel will require VA access badges to work at the sites. Please describe badging process how long acquisition of VA access badges will take.

Government Response: The contractor will coordinate with the COR once the contract begins for all badging requirements. Time required for badging will not count towards the contractor’s period of performance.

SITE #1 – OCEANSIDE CLINIC

39. During the walk at this site it was stated that access to existing IT closets will not available for placement of network equipment installed as part of this project. Please identify the room(s) at this site where Contractor will install new network cabinets/equipment.

Government Response: Location to be determined by the amount of space required for equipment.

40. Please identify location of the minimum point of entry (MPOE) at this site where Internet connectivity services will enter the building.

Government Response: The MPOE is in room 1K-115

41. Will Contractor be responsible to provide equipment cabinet to house network equipment for this site?

Government Response: Contractor must provide either rack or cabinet for their equipment.

SITE #2 – SORRENTO VALLEY CLINIC ANNEX

42. During the walk at this site it was stated that access to existing IT closets will not available for placement of network equipment installed as part of this project. Please identify the room(s) at this site where Contractor will install new network cabinets/equipment.

Government Response: Location to be determined by the amount of space required for equipment.

43. Please identify location of the minimum point of entry (MPOE) at this site where Internet connectivity services will enter the building.

Government Response: MPOE is located on the exterior of the building adjacent to the VA clinic waiting room.

44. Will Contractor be responsible to provide equipment cabinet to house network equipment for this site?

Government Response: Contractor must provide either rack or cabinet for their equipment.

SITE #3 – SAN DIEGO COMP PEN

45. During the walk at this site it was stated that access to existing IT closets will not available for placement of network equipment installed as part of this project. Please identify the room(s) at this site where Contractor will install new network cabinets/equipment.

Government Response: Location to be determined by the amount of space required for equipment.

46. Will Contractor be responsible to provide equipment cabinet to house network equipment for this site?

Government Response: Contractor must provide either rack or cabinet for their equipment.

SITE #4 – RIO MISSION VALLEY CALL CENTER

47. During the walk at this site it was stated that access to existing IT closets will not available for placement of network equipment installed as part of this project. Please identify the room(s) at this site where Contractor will install new network cabinets/equipment.

Government Response: Location to be determined by the amount of space required for equipment.

48. Will Contractor be responsible to provide equipment cabinet to house network equipment for this site?

Government Response: Contractor must provide either rack or cabinet for their equipment

SITE #5 – SAN DIEGO HOMELESS COUNSELING CENTER

49. During the walk at this site it was stated that access to existing IT closets will not available for placement of network equipment installed as part of this project. Please identify the room(s) at this site where Contractor will install new network cabinets/equipment.

Government Response: Location to be determined by the amount of space required for equipment.

50. Will Contractor be responsible to provide equipment cabinet to house network equipment for this site?

Government Response: Contractor must provide either rack or cabinet for their equipment

SITE #6 – CHULA VISTA CLINIC

51. During the walk at this site it was stated that access to existing IT closets will not available for placement of network equipment installed as part of this project. Please identify the room(s) at this site where Contractor will install new network cabinets/equipment.

Government Response: Location to be determined by the amount of space required for equipment.

52. Will Contractor be responsible to provide equipment cabinet to house network equipment for this site?

Government Response: Contractor must provide either rack or cabinet for their equipment

53. What circuit speeds are required at each location?

Government Response: Circuit speeds are to be determined by the contractor based on their system design.

54. What are the construction type of material for walls, floors and ceilings at each of the locations? Example: Steel stud and sheetrock, wood, concrete, cinder block?

Government Response: There are a variety of materials utilized, as identified in the example, at each of the CBOCs.

55. What type of cable is required? ( category, Communications Multipurpose Cable (CMP) or Communications Multipurpose Cable Riser (CMR)

Government Response: VA standard is CAT6

56. Can the new cabling be terminated to existing patch panels or will new ones be required?

Government Response: The contractor is to provide a full solution with nothing provided by the customer.

57. Will power be available for in each Intermediate Distribution Frame (IDF) for us to use or will additional power be required?

Government Response: Yes, power will be available.

58. Is there existing cabling that we can use?

Government Response: The contractor is to provide a full solution with nothing provided by the customer.

59. Can we use existing racks or cabinets in each intermediate distribution frame (IDF)/main distribution frame (MDF)? If so, how much space is available? If not, could we install a wall-rack and is space available on the wall?

Government Response: The contractor is to provide a full solution with nothing provided by the customer. Engineering must identify room where equipment will be installed prior to answering questions regarding available space.

60. Is a 2 post rack, wall mount swing rack, half size cab or full size lockable rack required.

Government Response: Contractor can install their equipment in any type of rack or cabinet they select. VA has no specifications to be met.

61. What are the working hours for work to be performed?

Government Response: After core hours for each individual clinic or weekends.

62. Are there any special installation measures that have to be abided by when installing the new network?

Government Response: The guest wifi network may not be physically collocated with VA IT equipment except cable pathways.

63. Do you require content filtering?

Government Response: Yes.

64. Where is the demarcation point for each of the six buildings?

Government Response: Contractor to work with AT&T to determine DMARC location. Only Oceanside is a VA IT room. Counseling Center MPOE is interior to suite across from the IT closet.

65. How will the contractor access the demarcation point for each of the six buildings?

Government Response: Contractor to coordinate access to DMARC with AT&T at any location where it is not located inside the suite.

66. What is the runtime for the uninterrupted power supply?

Government Response: Minimum of two hours

67. Is the VA requesting a back-up service ie cradle point?

Government Response: No

68. Can we co-locate our equipment in the main demarc facility (MDF), intermediate demarc facility (IDF), and telephone rooms (TRs)?

Government Response: Contractor equipment may not be collocated in any IT restricted access spaces. In some buildings, that includes the MDF and IDF, in other buildings, those are non-IT spaces.

69. Is electrical power available in the main demarc facility (MDF), intermediate demarc facility (IDF), and telephone rooms (TRs)?

Government Response: Contractor may not place their equipment in these IT spaces.

70. Can Contractor perform uninterrupted work during the stated normal business hours?

Government Response: No.

71. Can Contractor perform work during non-normal business hours in certain areas with VA approval?

Government Response: The contractor will have to coordinate this in advance with the COR.

72. What wifi standard does the VA require? E.g., A/B/G/N/AC/AX? Is support for both 2.4ghz and 5ghz required?

Government Response: VA does not have a standard.

73. Is price the sole criteria for award? There is a wide variety of equipment that can handle the requirements but cheapest is not necessarily the best.

Government Response: The contractor will be responsible for full functionality of the guest wifi system and will need to provide the necessary equipment, materials and support to keep the system functioning at a high level of reliability for the potential of a five-year contract.

Performance Work Statement WI-FI Internet Services for VA San Diego Health Care System (VASDHCS) Community Based Outpatient Clinics (CBOC) Dated 12/7/18

1.0 General

The Contractor shall provide a “turn-key” solution which includes but is not limited to all expertise, labor, installation, equipment, wiring, cabling, materials, services, on-going maintenance, customer support and any replacement of faulty equipment required to provide monthly wi-fi internet services for the VA San Diego Health Care System (VASDHCS) community based outpatient clinics (CBOC).

The following are the locations of the VA CBOCs requiring wi-fi coverage:

· Oceanside Clinic 1300 Rancho Del Oro Road, Oceanside, CA 92056

· Sorrento Valley Clinic Annex 10455 Sorrento Valley Road, San Diego, CA 92121

· San Diego Comp Pen 3110 Camino Del Rio South, San Diego CA 92108

· Rio Mission Valley call center 8989 Rio San Diego, Suites 350, and 360, San Diego, CA 92108

· San Diego Homeless Counseling Center 7410 Mission Valley Road, San Diego, CA 92108

· Chula Vista Clinic 865 3rd Avenue, Suites 112 and 133, Chula Vista, CA 91911

2.0 Period of Performance (estimated):

3.0 Scope of Services

a. Wi-Fi coverage for six (6) CBOCs in the VA San Diego Healthcare System as follows:

· Oceanside Clinic 1300 Rancho Del Oro Road, Oceanside, CA 92056

· Area of Coverage: 64,465SF (Entire Bldg., 2-Story)

· Sorrento Valley Clinic Annex 10455 Sorrento Valley Road, San Diego, CA 92121

· Area of Coverage: 9,995SF (Suite 210)

· San Diego Comp Pen 3110 Camino Del Rio South, San Diego CA 92108

· Area of Coverage: 10,000SF (Entire Bldg.)

· Rio Mission Valley call center 8989 Rio San Diego, Suites 350, and 360, San Diego, CA 92108

· Area of Coverage: 3,433SF (Suites 350&360)

· San Diego Homeless Counseling Center 7410 Mission Valley Road, San Diego, CA 92108

· Area of Coverage: 320SF (Lobby) 280SF (Conference Room) 500SF (Conference Room) 91SF (Rm.140) 91SF (Rm.141) 91SF (Rm.142)

· Chula Vista Clinic 865 3rd Avenue, Suites 112 and 133, Chula Vista, CA 91911

· Area of Coverage: 6,206SF (Suite 133)

· Area of Coverage: 2,603SF (Suite 112)

b. Contractor shall be in compliance with industry standards for regulation and requirements for guest Wi-Fi.

c. Equipment, wiring installation and Wi-Fi services shall be complete (at all six CBOCs) and ready within 75 calendar days after contract award.

d. The contractor will protect all finished spaces and surfaces at no additional cost to the Government.

e. The contractor will be responsible for paying for and repairing any damage or noted deficiencies to finished spaces and surfaces that occur as a result of the contractor’s (or associated sub-contractor’s) installation.

f. Contractor shall be responsible for determining the number of wireless access points (AP) for each of the six (6) CBOCs.

g. Access points shall be compatible with all industry standard wireless protocols.

h. Broadband/backhaul modem in various locations at 300mb/30mb.

i. Includes all material, equipment, monthly service, and ongoing maintenance.

j. Customer support, and any replacement faulty equipment.

k. There will be no tie in to the VA Network or IT System; the provided Wi-Fi services and equipment will be “stand-alone”.

l. Traffic must be filtered. This can be accomplished by having a controller and firewall at each location or routing back to the main facility to utilize the existing system. This will likely require a subscription service to ensure the filters are kept current. If the option to route to the hospital is selected, the vendor must ensure that the bandwidth at that end is sufficient for the additional usage from the off-sites.

3.1 Installation Requirements

a. The Contractor shall install, and test each location to meet the requirements of this performance work statement. The Contracting Officer Representative (COR), in conjunction with Community Based Outpatient Clinic (CBOC) managers, will be responsible to inspect and approve the Contractor’s work performance before VA acceptance is granted to wireless guest network.

b. The Contractor shall be responsible to assess each CBOC for all required cabling, switches and other equipment needed for installing their solution. If required the Contractor is responsible to conduct telephonic or in person site surveys.

c. The contractor shall be responsible for all cabling, switches and other equipment needed for their infrastructure. All cable and fibers use for this service shall be installed in cable tray, and become the property of the VA. Cables shall be labeled to identify cable as distinct from existing Federal Government cabling throughout the facility.

d. Contractor shall provide a clear description of what they will require from the Government for the install.

e. Contractor shall request from the Contracting Officer’s Representative (COR), any needed space for equipment to be installed in each CBOC.

3.2 Security

a. The Contractor’s solution shall provide for public and private security.

b. The Contractor’s solution shall provide for Layer I air gapped isolation to provide isolation from any other network within each facility (cabling does not need to be fiber optic).

c. The Contractor shall provide for the physical security of Contractor equipment, as needed. The VA shall provide the Contractor with access to wiring closets as needed. Contractor shall NOT use closets designated for VA IT, and maintain distinct and physical separation of service from the official, VA IT Network.

d. The Contractor shall provide an introduction page with usage agreements for acknowledgement at the time of login with information on the program, rules and restrictions and usage agreements. If no agreement acknowledgement is received from the user, access is denied. [Users of the guest access to acknowledge they are aware of the risk of using a public network]

e. The system shall include the capability of limiting guests from accessing inappropriate websites.

f. The system shall support pre-packaged content filtering categories (e.g. adult, nudity, gambling, etc.).

g. All Customer Service and user assistance shall be considered as part of the monthly internet subscription service and shall be provided at no extra charge.

3.3 Reliability

a. The Contractor shall be responsible to maintain the operation for the hardware and all infrastructures.

b. The Contractor shall provide service availability with an expected 98% uptime.

c. The Contractor shall provide sufficient bandwidth to provide a satisfactory user experience for customers using the wireless service (Broadband/backhaul modem in various locations at 300mb/30mb)

3.4 Maintenance and Support:

a. The wireless internet access shall be available to a user during all business hours except during periods of scheduled maintenance which will be made known to the VA, preferably a minimum of 72 hrs., in advance.

b. Provide the ability for the VA to send failed items back to the Contractor for replacement.

c. Maintenance shall be scheduled during off peak hours, after 1800 local time relevant to the affected service point(s).

d. The Contractor shall provide technical support via telephone for the CBOCs utilizing the wireless service.

e. The Contractor shall provide on-site support when required, if telephone technical support cannot resolve issue(s).

f. The Contractor shall provide timely service both telephone and onsite that promotes customer satisfaction.

g. The Contractor shall respond within 1-hour for on-site hardware issues.

h. The Contractor shall provide oversight and monitoring of the installed wireless network(s).

i. The Contractor shall provide a notification of an event that poses a risk of extending a scheduled maintenance period that requires the service to be offline or which may degrade system performance shall be disseminated to the user community, seven (7) days prior to the event.

4.0 Hours/National Holidays:

The contractor shall perform the installation services as specified herein Monday through Friday except for National Holidays (see below) between the hours of 8:00 a.m. – 4:30 p.m.

Any holiday pay that may be entitled to the Contractor’s employees shall be the sole responsibility of the Contractor and shall not be billed to nor reimbursed by the Government.

The Contractor is not required to provide installation services on the following holidays unless otherwise directed:

5.0 Facility Security Requirements: Contractor personnel will be required to have VA access badges or be escorted by VA personnel at all times.

6.0 Invoicing:

Invoicing will be on a monthly basis in arrears.

All invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

VA’s Electronic Invoice Presentment and Payment System – The FSC uses a third-party contractor, Tungsten, to transition vendors from paper to electronic invoice submission. Please go to this website: http://www.tungsten-network.com/US/en/veterans-affairs/ to begin submitting electronic invoices, free of charge.

More information on the VA Financial Services Center is available at:

http://www.fsc.va.gov/einvoice.asp.

Vendor e-Invoice Set-Up Information:

Please contact Tungsten at the phone number or email address listed below to begin submitting your electronic invoices to the VA Financial Services Center for payment processing, free of charge. If you have question about the e-invoicing program or Tungsten, please contact the FSC at the phone number or email address listed below:

• Tungsten e-Invoice Setup Information: 1-877-489-6135

• Tungsten e-Invoice email: VA.Registration@Tungsten-Network.com

• FSC e-Invoice Contact Information: 1-877-353-9791

• FSC e-invoice email: vafsccshd@va.gov

See attached document: Chula Vista SF.

See attached document: Chula_Vista_Reference_Drawing.

See attached document: SD Comp Pen 3110 Camino Del Rio South.

See attached document: Rio Mission Valley call center 8989 Rio San Diego.