36C26124Q0279 Amendment 0001 2-28-24.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

662-24-3-6040-0004

36C26124Q0279

6. SOLICITATION ISSUE DATE

02-16-2024

Pablo S. Cunanan 808-539-1314 02-29-2024

4:00 PM PST

Department of Veterans Affairs Network Contracting Office (NCO 21) VA Pacific Islands Health Care System 711 Kapiolani Blvd Suite 200 Honolulu HI 96813

X 100

X

485999

$19 Million

N/A

X

"See Statement of Work"

Department of Veterans Affairs Network Contracting Office (NCO 21) VA Pacific Islands Health Care System 711 Kapiolani Blvd Suite 200 Honolulu HI 96813

Department of Veterans Affairs FMS VA-9(101) Financial Services Center

PO Box 149971 Austin TX 78714-9971

866-372-1141 vafscenterprisesupport@va

See CONTINUATION Page

Description: Veteran Affairs (VA) Employees’ Passenger Shuttle Service, San Francisco Veterans Administration Medical Center (SFVAMC).

Period-of-Performance: Base Year - 04/01/2024 - 09/30/2024 plus four one-year option periods.

Offerors must be registered and "Verified" as an SDVOSB concerns in https://veterans.certify.sba.gov/ on the date quotes are due and at time of award.

Offerors shall follow the submission instructions specified in FAR Provisions 52.212-1 and 52.212-2, and their addendums included in this solicitation. Failure to follow the instructions will result in an unfavorable evaluation and may not be considered for award.

The applicable wage determinations is: WD 2015-5637 Revision No. 25 Dated 12-26-2023 San Francisco and San Mateo Counties

See CONTINUATION Page

X

36C26124Q0279

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

B.3 STATEMENT OF WORK……………………………………………………………..……9

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES (NOV 2023)

C.2 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.3 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) ...26

C.4 SUPPLEMENTAL INSURANCE REQUIREMENTS

C.5 VAAR 852.219-73 VA NOTICE OF TOTAL SET-ASIDE FOR CERTIFIED

SERVICE-DISABLED VETERAN-OWNED SMALL BUSINESSES (JAN 2023)

(DEVIATION)

C.6 VAAR 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING—

CERTIFICATE OF COMPLIANCE FOR SERVICES AND CONSTRUCTION (JAN 2023)

(DEVIATION)

C.7 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV

2018)

C.8 VAAR 852.242-71 ADMINISTRATIVE CONTRACTING OFFICER (OCT 2020)

C.9 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.10 VAAR 852.201-70 CONTRACTING OFFICER'S REPRESENTATIVE (DEC 2022)

C.11 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018)

C.12 VAAR 852.228-71 INDEMNIFICATION AND INSURANCE (MAR 2018)

C.13 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (DEC 2023)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (SEP 2023)

E.2 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND COMMERCIAL

SERVICES (NOV 2021)

E.3 52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS

AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT (NOV 2021)

E.4 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)

E.5 52.216-1 TYPE OF CONTRACT (APR 1984)

E.6 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.7 VAAR 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE RESOLUTION

(OCT 2018)

E.8 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)

E.9 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.10 VAAR 852.239-75 INFORMATION AND COMMUNICATION TECHNOLOGY

ACCESSIBILITY NOTICE (FEB 2023)

E.11 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—

COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2023)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C261 Jason T. Hill Department of Veterans Affairs Veterans Health Administration (VHA) Network Contracting Office (NCO 21)

Note: All questions regarding this solicitation must be emailed to pablo.cunanan@va.gov no later than six (6) business days after the solicitation posting date.

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[ ] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Monthly in arrears

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

• Tungsten e-Invoice Setup Information: 1-877-489-6135

• Tungsten e-Invoice email: VA.Registration@Tungsten-Network.com

• FSC e-Invoice Contact Information: 1-877-353-9791

• FSC e-invoice email: vafsccshd@va.gov

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

jason.hill@va.gov

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 12.00 6 MO __________________ ________________

Route #1: Salesforce Transit Center located at Minna St.

between 2nd St and Beale St. Powell Street Bart Station - 899 Market Street San Francisco in accordance with the 2 Montgomery Street, San Francisco (Route # l) in accordance with the statement of work (SOW).

Contract Period: Base POP Begin: 04-01-2024 POP End: 09-30-2024

0002 12.00 6 MO __________________ _______________

Route #2: Toll plaza parking lot of the Golden Gate Bridge, 1 Golden Gate Bridge Toll Plaza San Francisco, CA 94129-0601 in accordance with the statement of work

(SOW).

Contract Period: Base POP Begin: 04-01-2024 POP End: 09-30-2024

0003 12.00 6 MO __________________ _______________

Route # 3: Daly City Bart Station, 500 John Daly Blvd., Daly City, CA 94015, to National Park USS San Francisco Parking Lot, 2300-2404 EL Camino Del Mar, San Francisco, CA 94121 in accordance with the statement of work (SOW).

Contract Period: Base POP Begin: 04-01-2024 POP End: 09-30-2024

0004 12.00 6 MO __________________ _______________

Route #4: UCSF at 505 Parnassus Ave., San Francisco, CA 94143 and at 4150 Clement St. San Francisco, CA 94121 in accordance with the statement of work (SOW).

Contract Period: Base POP Begin: 04-01-2024 POP End: 09-30-2024

1001 12.00 MO __________________ __________________

Route #1: Salesforce Transit Center located at Minna St.

between 2nd St and Beale St. Powell Street Bart Station - 899 Market Street San Francisco in accordance with the 2 Montgomery Street, San Francisco (Route # l) in accordance with the statement of work (SOW).

Contract Period: Option 1 POP Begin: 10-01-2024 POP End: 09-30-2025

1002 12.00 MO __________________ __________________

Route #2: Toll plaza parking lot of the Golden Gate Bridge, 1 Golden Gate Bridge Toll Plaza San Francisco, CA

Updated 02/28/24 (updates in Red)

VHAHONCunanP1 Cross-Out

VHAHONCunanP1 Highlight

VHAHONCunanP1 Highlight

VHAHONCunanP1 Highlight

VHAHONCunanP1 Cross-Out

VHAHONCunanP1 Highlight

VHAHONCunanP1 Cross-Out

VHAHONCunanP1 Highlight

VHAHONCunanP1 Cross-Out

VHAHONCunanP1 Highlight

VHAHONCunanP1 Highlight

VHAHONCunanP1 Cross-Out

VHAHONCunanP1 Highlight

Cross-Out

94129-0601 in accordance with the statement of work

(SOW).

Contract Period: Option 1 POP Begin: 10-01-2024 POP End: 09-30-2025

12.00 MO __________________ __________________

Route # 3: Daly City Bart Station, 500 John Daly Blvd., Daly City, CA 94015, to National Park USS San Francisco Parking Lot, 2300-2404 EL Camino Del Mar, San Francisco, CA 94121 in accordance with the statement of work (SOW).

Contract Period: Option 1 POP Begin: 10-01-2024 POP End: 09-30-2025

1004 12.00 MO __________________ __________________

Route #4: UCSF at 505 Parnassus Ave., San Francisco, CA. 94143 and at 4150 Clement St. San Francisco, CA 94121 in accordance with the statement of work (SOW).

Contract Period: Option 1 POP Begin: 10-01-2024 POP End: 09-30-2025

2001 12.00 MO __________________ __________________

Route #1: Salesforce Transit Center located at Minna St.

between 2nd St and Beale St. Powell Street Bart Station - 899 Market Street San Francisco in accordance with the 2 Montgomery Street, San Francisco (Route # l) in accordance with the statement of work (SOW).

Contract Period: Option 2 POP Begin: 10-01-2025 POP End: 09-30-2026

2002 12.00 MO __________________ __________________

Route #2: Toll plaza parking lot of the Golden Gate Bridge, 1 Golden Gate Bridge Toll Plaza San Francisco, CA 94129-0601 in accordance with the statement of work

(SOW).

Contract Period: Option 2 POP Begin: 10-01-2025 POP End: 09-30-2026

2003 12.00 MO __________________ __________________

Daly City, CA 94015, to National Park USS San Francisco Parking Lot, 2300-2404 EL Camino Del Mar, San Francisco, CA 94121 in accordance with the statement of work (SOW).

Contract Period: Option 2 POP Begin: 10-01-2025 POP End: 09-30-2026

2004 12.00 MO __________________ __________________

VHAHONCunanP1 Highlight

Route #4: UCSF at 505 Parnassus Ave., San Francisco, CA. 94143 and at 4150 Clement St. San Francisco, CA 94121 in accordance with the statement of work (SOW).

Contract Period: Option 2 POP Begin: 10-01-2025 POP End: 09-30-2026

3001 12.00 MO __________________ __________________

Route #1: Salesforce Transit Center located at Minna St.

between 2nd St and Beale St. Powell Street Bart Station - 899 Market Street San Francisco in accordance with the 2 Montgomery Street, San Francisco (Route # l) in accordance with the statement of work (SOW).

Contract Period: Base POP Begin: 04-01-2024 POP End: 09-30-2024

3002 12.00 MO __________________ __________________

Route #2: Toll plaza parking lot of the Golden Gate Bridge, 1 Golden Gate Bridge Toll Plaza San Francisco, CA 94129-0601 in accordance with the statement of work

(SOW).

Contract Period: Option 3 POP Begin: 10-01-2026 POP End: 09-30-2027

12.00 MO __________________ __________________

Daly City, CA 94015, to National Park USS San Francisco Parking Lot, 2300-2404 EL Camino Del Mar, San Francisco, CA 94121 in accordance with the statement of work (SOW).

Contract Period: Option 3 POP Begin: 10-01-2026 POP End: 09-30-2027

3004 12.00 MO __________________ __________________

Route #4: UCSF at 505 Parnassus Ave., San Francisco, CA. 94143 and at 4150 Clement St. San Francisco, CA 94121 in accordance with the statement of work (SOW).

Contract Period: Option 3 POP Begin: 10-01-2026 POP End: 09-30-2027

4001 12.00 MO __________________ __________________

Route #1: Salesforce Transit Center located at Minna St.

between 2nd St and Beale St. Powell Street Bart Station - 899 Market Street San Francisco in accordance with the 2 Montgomery Street, San Francisco (Route # l) in accordance with the statement of work (SOW).

Contract Period: Option 4 POP Begin: 10-01-2027 POP End: 09-30-2028

4002 12.00 MO __________________ __________________

VHAHONCunanP1 Highlight

VHAHONCunanP1 Highlight

VHAHONCunanP1 Highlight

VHAHONCunanP1 Cross-Out

Route #2: Toll plaza parking lot of the Golden Gate Bridge, 1 Golden Gate Bridge Toll Plaza San Francisco, CA 94129-0601 in accordance with the statement of work

(SOW).

Contract Period: Option 4 POP Begin: 10-01-2027 POP End: 09-30-2028

4003 12.00 MO __________________ __________________

Route # 3: Daly City Bart Station, 500 John Daly Blvd., Daly City, CA 94015, to National Park USS San Francisco Parking Lot, 2300-2404 EL Camino Del Mar, San Francisco, CA 94121 in accordance with the statement of work (SOW).

Contract Period: Option 4 POP Begin: 10-01-2027 POP End: 09-30-2028

4004 12.00 MO __________________ __________________

Route #4: UCSF at 505 Parnassus Ave., San Francisco, CA. 94143 and at 4150 Clement St. San Francisco, CA 94121 in accordance with the statement of work (SOW).

Contract Period: Option 4 POP Begin: 10-01-2027 POP End: 09-30-2028

GRAND TOTAL __________________

Summary of Period-of-Performance and Pricing

Period-of-Performance Prices Base Period: 04/01/2024 – 09/30/2024 (six months)

Option Period 1: 10/01/2024 – 09/30/2025

Option Period 2: 10/01/2025 – 09/30/2026

Option Period 3: 10/01/2026 – 09/30/2027

Option Period 4: 10/01/2027 – 09/30/2028

Aggregate (4.5 years)

B. 3 STATEMENT OF WORK

Veteran Affairs (VA) Employees’ Passenger Shuttle Service, SFVAMC

1. Scope of Work:

The Contractor shall provide all vehicles, drivers, fuel, equipment, insurance as necessary to shuttle Veteran Affairs (VA) passengers between the San Francisco VA Medical Center (SFVAMC) located at 4150 Clement Street, San Francisco, California to and from the Powell Street Bart Station and Salesforce Transit Center (Route #1), the Toll Plaza Parking Lot of the Golden Gate Bridge, San Francisco side (Route #2) and the Daly City Bart Station to National Park USS San Francisco Memorial Parking Lot (Route #3), and UCSF Route (Route #4).

The Contractor shall provide sufficient vehicles to meet all the VA's requirements in accordance with the terms, conditions, and schedule of the contract and satisfy the Shuttle Service Route Schedule. Shuttle Service will not be provided on weekends, federal holidays to include any other day specifically declared by the President of the United States to be a national holiday.

2. Period of Performance:

See Section B.2 Pricing/Cost Schedule.

3. Transportation Route:

3.1. The Contractor will provide drivers knowledgeable of the San Francisco and surrounding communities to ensure the drivers are capable to meet all scheduled times provided by the SFVAMC. Shuttle services will pick up from the various locations listed in this Statement of Work and transport to the SFVAMC Bldg. 8. At the end of the day, shuttle services will return to the various locations after picking up in front of Bldg. 8. Contractor will provide signage on each shuttle bus identifying the assigned name of the run.

3.2. In the event the Contractor is unable to perform services as required, the contractor shall promptly notify the COR or designated representative for nonperformance. The Contractor shall initiate its contingency/quality control plan and provide a follow-up written justification to the COR within 24 hours of the event.

4. Shuttle Schedule and Addresses:

The Contractor shall maintain the time schedule for all four routes without being more than 10 minutes late. Shuttle Services are to and from the below locations:

a. Salesforce Transit Center located at Minna St. between 2nd St and Beale St. Powell Street Bart Station -899 Market Street San Francisco (Route # l).

a. Salesforce Transit Center located at Minna St. between 2nd St., and Beale St., Powell Street Bart Station - 2 Montgomery Street, San Francisco (Route #1).

b. Toll plaza parking lot of the Golden Gate Bridge, 1 Golden Gate Bridge Toll Plaza San Francisco, CA 94129-0601 (Route #2).

c. Daly City Bart Station, 500 John Daly Blvd., Daly City, CA 94015, to National Park USS San Francisco Parking Lot, 2300-2404 EL Camino Del Mar, San Francisco, CA 94121, (Route# 3).

d. UCSF at 505 Parnassus Ave., San Francisco, CA. 94143 and at 4150 Clement St. San Francisco, CA 94121 (Route #4).

Updated 02/28/2024 (updates in Red)

VHAHONCunanP1 Highlight

Note: Due to changing city requirements Contractor allowed to pick up 2/10 of mile from the above locations upon notification of the COR

5. Shuttle Service Route Schedule

Route# 1

5:00 AM to 9:00 AM- Starts at Salesforce Transit Center to Powell Street Bart Station to San Francisco VA Medical Center.

2:30 PM to 6:30 PM - Starts at San Francisco VA Medical Center to Powell Street Bart Station Jo Transbay Temporary Terminal or Salesforce Transit Center.

Three (3) buses (minimum of 52 passenger capacity) for approximately 300 employees running during peak commuting hours; from 5:00 AM to 9:00 AM for approximately 7-9 trips then returns to run from 2:30 PM to 6:30 PM for approximately another 7-9 trips. Executive motor coaches need to include undercarriage of storage for bicycles and Wi-Fi features.

Route# 2

5:30 AM to 9:00 AM - Starts at Golden Gate Bridge Toll Plaza to San Francisco VA Medical Center

2:30 PM to 6:30 PM - Starts at San Francisco VA Medical Center to Golden Gate Bridge Toll Plaza

One (1) small bus (minimum of 15 passenger capacity) for approximately 30 employees running during peak commuting hours; from 5:30 AM to 9:00 AM for approximately 5-7 trips then returns to run from 2:30 PM to 6:30 PM for approximately another 5-7 trips. This vehicle needs to include a bike rack to hold up to three bicycles.

Route #3

5:30 AM to 10:00 AM - Starts at Daly City Bart Station to National Park USS San Francisco Memorial Parking Lot to San Francisco VA Medical Center

10:00 AM to 2:30 PM – Starts at National Park USS San Francisco Memorial Parking lot to San Francisco VA Medical Center. Pick up at National Park USS San Francisco Memorial Parking Lot every 1 hour.

2:30 PM to 6:30 PM - Starts at San Francisco VA Medical Center to National Park USS San Francisco Memorial Parking lot to Daly City Bart Station.

VHAHONCunanP1 Highlight

VHAHONCunanP1 Cross-Out

Two (2) buses (minimum of 30 passenger capacity) for approximately 200 employees running during peak commuting hours; from 5:30 AM to 10:00 AM for approximately 7- 9 trips then returns to run from 2:30 PM to 6:30 PM for approximately another 7- 9 trips. From 10:00 AM to 2:30 PM runs only from National Park USS San Francisco Memorial Parking lot to San Francisco VA Medical Center every 1 hour. The approximate address for National Park USS San Francisco Memorial Parking Lot is 2300-2404 EL Camino Del Mar, San Francisco, CA 94121. Executive Shuttles need to include a bike rack for up to 3 bicycles and Wi-Fi features.

Route #4 UCSF Route

7:35 AM to 5:25 PM eleven trips, starting at SFVAMC and ending at SFVAMC.

One (1) small bus (minimum of 15 passenger capacity) for approximately 30 employees.

6. Schedule Changes:

6.1. Shuttle services and times are mandatory for the alternating AM and PM runs to provide adequate transportation services to those using the public transportation. Should schedules need to be modified, any modifications must be coordinated with the COR two weeks prior to and approved by the CO prior to implementation. Any changes to the designated pick-up and drop-off zones, at the SFVAMC and all off-site locations, will be coordinated and identified by the COR.

6.2. The Government reserves the right to add additional routes within the San Francisco area or increase/decrease the number of buses on current routes.

6.3. Federal Holidays -Shuttle Services will not operate on Federal Holidays. Federal Holidays are: New Year's Day, Martin Luther King's Birthday, President's Day, Memorial Day, Independence Day, Juneteenth, Labor Day, Columbus Day, Veteran's Day, Thanksgiving Day, and Christmas Day, to include any other day specifically declared by the President of the United States to be a national holiday.

7.Traffic Compliance:

7.1. While driving vehicles on the SFVAMC campus and off campus, contractor must follow all Federal, State, and local laws/ regulations. Failure to do so will result in a traffic citation, issued by SFVAMC Police Service or local law enforcement. The Contractor is responsible for any citation(s) received by the contract drivers.

7.2. If tolls charges are incurred all such charges shall be included in the unit price (not separately chargeable) and are sole responsibility of the contractor.

8. Contractor Personnel Qualifications:

8.1. Contractor employees shall conduct themselves in a business-like manner at all times including on VA premises. Contractor personnel will wear an appropriate and professional uniform with company's name and name of the driver. Contractor personnel performing contract services shall meet at all times the qualifications specified in this contract, as well as any

VHAHONCunanP1 Highlight

VHAHONCunanP1 Cross-Out qualifications required by Federal, State, County, and local government entities from the place in which they operate.

8.2. Within seven (7) days after receipt of award notification, the contractor shall provide evidence of required training, certifications, licenses, and any other qualifications required for this contract. The initial documentation shall be provided to the COR.

8.3. During the period of performance, if the Contractor proposes to add-on or replace personnel to perform contract services, the Contractor shall submit the required evidence of training, certifications, licensing, and any other qualifications to the CO. At no time shall the Contractor utilizes add-on or replacement personnel to perform contract services who do not meet the personnel qualifications of this contract.

9. Driver's Qualifications:

9.1. Contractor shall be responsible for using appropriate driver screening and selection criteria when employing drivers. Such screening shall include but not limited to testing drivers for prohibited drug use and alcohol misuse; a criminal background check, to the maximum extent permitted by state law.

9.2. Drivers shall have a valid operator's license in accordance with Federal, State, and local government requirements for their place of operation for the services they perform. Drivers shall post their special, temporary, or annual driver's permit in such a manner as to be continually visible and readable at all times by any passenger and in a manner prescribed by the Department of Veterans Affairs.

9.3. The contractor shall not operate or occupy the transport vehicles while under the influence of alcohol, controlled narcotic substances, legal or illegal, or while under the influence of any other nebriating substance that may impair vision, depth perception, mobility, and reasonable judgment.

9.4.The Contractor shall be removed from performing services should he/she is identified as a potential threat to the security, safety, health, or the operational mission of SFVAHCS facilities and its opulation. The Contractor shall replace any personnel removed or relieved from the performance of services.

9.5. Contractor Attire and Identification: Contractor shall wear neat, clean, and proper attire.

Contractor personnel shall be identified by wearing the prime contractor company's logo and name tag attached to its attire.

9.6. Contract drivers are expected to behave in a courteous manner at all times while interacting with passengers, SFVAMC employees and staff. Any confrontations with staff should be immediately documented and reported to the COR.

9.7. The contractor's personnel shall be kind and courteous to passengers and shall not play loud music or music that is objectionable to the passengers while transporting.

9.8. Drivers shall not use excessively their hands free mobile/cell phone communication devices when driving. Best practice is to pull over and conduct communication in a safe manner.

9.9. Drivers shall not Text Message while driving.

9.10. The Contractor shall immediately notify the VA of any incidents involving injury to passengers during transport. The Contractor shall promptly complete and submit to the COR, an Incident Report with all information felt to be necessary for any full review within two hours of the incident.

9.11. Customers' Complaints. The Contractor shall notify the COR in writing within 24 hours of any complaints made by the passengers with regards to transportation services.

9.12. Customer Feedback. The government will provide to the Contractor sufficient comment cards with government address pre-printed to be placed in each vehicle that is readily accessible to customers to provide feedback, positive and/or negative. The COR will provide feedback to the contractor.

9.13. Recommendations for improved services along with the passengers' complaints will be reviewed by the COR. Implementation of recommendations will require written approval from the CO. The Contractor shall notify the COR when comment cards are depleted.

10. Contractor Equipment, Vehicles, and Inspection:

10.1. The VA reserves the right to inspect contractor's equipment and vehicles or require documentation of compliance with contract specifications, and State laws, rules, regulations and guidelines governing transportation vehicles. VA inspections of contractor equipment will not constitute a warranty that the contractor's vehicles and equipment are properly maintained.

10.2. The VA reserves the right to restrict the Contractor's use of equipment and vehicles that are not in compliance with contract requirements. The restriction of such equipment and vehicles shall not relieve the contractor from performing in accordance with the strict intent and meaning of the contract and without additional cost to the VA.

10.3. Vehicles shall meet all current applicable Federal, State, and local specifications and regulations including, but not limited to, licensing, registration, and safety standards.

10.4. Vehicles shall be maintained in good repair in accordance with manufacturer's instructions and specifications, at all times during the performance of this contract. All vehicles shall be smoke-free, nonsmoking vehicles and shall be kept in a clean and sanitary condition at all times.

10.5. The Contractor shall ensure proper inspections are performed on all vehicles used in the performance of services.

10.6. The Contractor shall remove any vehicles that are unsafe, in need of repairs, and does not meet the minimum operating specifications for compliance with the contract and not have more than two (2) vehicle failures per month. The removal of said vehicles from service shall not relieve the Contractor from performance of services.

10.7. Contractor shall ensure all buses on all routes are American Disability Act (ADA) compliant and handicap accessible.

11. Contractor Performance:

The Contractor shall have a contingency/back-up plan in the event, the Contractor is unable to perform services or have services performed as required. The Contractor shall immediately notify the COR and provide a justification for non-performance and institute the contingency and/or back-up plan as quickly as possible.

12. Record Keeping/ Administrative Tasks / Deliverables:

12.1. Trip Record. The Contractor shall maintain and provide to the COR a record of trips taken each day. The trip record shall contain the information stated below. Contractor shall provide a copy of their daily trip records to the COR monthly.

12.2.1. Number of passengers per each pick-up

12.2.2. Deliverables Schedule

12.2.3. Due Quarterly: Equipment and Maintenance Logs

12.2.4. Due Monthly: Dispatch response time daily trip records

12.2.5. Due Monthly: Trip tickets with invoice to be turned in by the 7th working day

12.2.6. Due weekly: Passengers Safety incident reports

13. Contractor's Quality Control Program (QCP):

13.1. The contractor shall establish and maintain quality control to ensure all contract requirements are met. An original and one (1) copy of this QCP will be forwarded to the CO and along with the requested initial proposal. The Contractor's QCP shall at a minimum include and /or discuss the requirements identified in Section 13 Contractor's Quality Control Program.

Updates to the contractor's QCP may be required during the performance of the contract based on the needs of the Government.

13.2. An inspection plan covering all services is required by this contract. The inspection plan must specify the areas to be inspected on either a scheduled or unscheduled basis and how often inspections will be accomplished and documented, and the title of the individual(s) who will perform the inspections.

13.3. On-site records of all inspections conducted by the Contractor noting necessary corrective action taken. The Government reserves the right to request copies of any and/or each inspection.

13.4. The methods for identifying and preventing deficiencies in the quality of service performed, before the level of performance becomes unacceptable and organizational functions noting intermediate supervisory responsibilities and overall management responsibilities for ensuring total acceptable performance.

13.5. The Contractor shall maintain on-site records of all vehicle maintenance and repairs performed on vehicles used in the performance of this contract. Institute methods to identify and prevent vehicle breakdowns, and detailed procedure for alternative transportation of patients in the event of mechanical breakdown of vehicle.

13.6. The Contractor shall maintain on-site records identifying the character, physical capabilities, certifications and ongoing training of each employee performing services under this contract.

13.7. The Contractor shall have methods of identifying and preventing radio communication breakdowns and provide a detailed procedure for alternative communications in the event of electronic and mechanical breakdown of vehicle two-way radios.

13.8. The Contractor shall maintain on-site records of any complaints or problems, with procedures taken to allow for corrections and/or elimination before effects caused interruption of performance of contract.

13.9. The Contractor shall participate in scheduled and/or non-scheduled conference calls with the VA representatives to provide a report of on-going operational issues.

13.10. The Contractor shall have a system that verifies the licenses of individuals operating the vehicles and the driving records of individuals operating the vehicles. The contractor shall make this system available for review by the VA.

13.11. The contractor shall provide reliable, safe, and on-schedule transportation with no more than one non-performance per month. Random sampling of riders, customer complaints and observation.

13.12. The contractor shall submit timely invoices. Invoices should not require major revisions 100% inspection of submitted invoices

13.13. The contractor shall notify the COR, in writing and within 24 hours of any complaints made by passengers with regards to the transport service. The contractor may provide recommendations for improved services along with the passengers' complaints for the VA's review. No recommendations shall be construed as being effective until and unless it is provided in writing by the CO. In addition, the contractor shall report negative incidents and feedback to the COR and shall submit these egative incidents and feedback in writing within 24 hours of the occurrence. The contractor shall have no more than one occurrence per 90 days of not reporting within 24 hours.

3.14. The contractor shall respond to customer service complaints and adhere to departure schedule. Respond to requests or questions within 48 hours Periodic surveillance and validated customer complaints.

13.15. The contractor shall provide qualifications of drivers and submit relevant current permits/licenses annually. Submit records of training completed annually Conduct 100% audit every 12 months.

13.16 Performance Requirements Table

No. Performance Requirements

Performance Standards Acceptable Quality level

Method of Surveillance

Provide reliable, courteous and on-schedule transportation

Para 3,4,13.11

Shuttle pick-ups and departures are within 10 minutes of scheduled departure times.

Passengers are properly greeted and addressed during transportation.

No more than 5 complaints per month

Random sampling of riders, customer complaints and observation

Conduct shuttle services in a safe manner in accordance with all Federal, State, and local laws/ regulations.

Shuttle operations performed with no infractions or negligent accidents/ incidents.

100 % of operations free of infractions or negligent accidents/ incidents.

Random sampling of riders, customer complaints and observation

Para7.1, 8.1,9.3

Submit timely and accurate invoices.

Para. 16

Invoices should be received no later than 7 days from end of invoice period and not require major revisions

No more than two late or inaccurate invoices per year

100% inspection of submitted invoices

Report Incidents and Negative Feedback

Para 9, 10

The contractor shall report negative incidents and feedback to the COR in writing within 2 hours of the occurrence.

No more than one failure to report per calendar month

Random sampling of riders, customer complaints and observation

Respond to All customer service inquiries

No more than Random sampling

5 customer service and or questions are one missed of riders, inquiries, complaints responded to within 24 hours response per customer and questions calendar month complaints and

Para 9.10, 9.11 observation Provide All driver qualification 100% of driver Conduct random

6 qualifications of documentation as well as qualification and regular drivers as well as relevant permits and licenses

Documents documentation relevant permits are updated annually and updated, audits.

and licenses. maintained in the appropriate provided and locations. maintained

Para 8, 9 annually.

Provide vehicles and

The contractor shall provide Not more than

Periodic

7 equipment for vehicles that are equipped, two vehicles surveillance, shuttle operations. properly functioning, clean failures per Random sampling and free of unsanitary month or of riders, customer conditions. vehicles that complaints and

Para 10, 14 are not clean observations.

and sanitary

14. Contractor Furnished Property - Equipment – Supplies:

14.1. The Contractor shall provide sufficient vehicles to perform the contract requirements.

14.2. The Contractor shall ensure vehicles contain the following systems, supplies, and equipment. The contractor shall maintain all equipment in accordance with the manufacturer's specifications and guidelines.

14.3. Operating climate control system (heating and air conditioning system)

14.4. On board, a standard first aid kit, standard drugstore issue, to contain a minimum of:

a. Adhesive bandages

b. Sponge dressing pads

c. A sting relief pad

d. Patch bandages

e. Band-Aids

f. Knuckle bandages

g. Fingertip bandages

h. An iodine prep pad

i. Antiseptic towelettes

j. Triple Antibiotic ointment packs

k. Alcohol cleansing pads

1. Y2" X 5 yd first aid tape (roll)

m. First-aid guide book

n. Fire suppression equipment

o. Appropriate road emergency warning equipment

p. Spare wheelchair

q. CB style radio, to provide communication between the dispatcher and the diver, and/or portable telephone dispatching system

r. The contractor shall have written emergency procedures that are: Immediately accessible, concise, and understandable to the persons operating the vehicle

s. The contractor shall provide free Wi-Fi

15. Training:

15.1. The contractor shall be responsible for the training of its personnel. Contractor personnel shall be trained and qualified to handle emergencies that may arise during contract performance. The contractor shall maintain and make available for VA inspection, certification of training for all personnel performing under this contract. The contractor's training program for drivers shall include, at a minimum, the most current instruction in:

15.1.2. The organization's emergency procedures

15.1.3. The handling of accidents

15.1.4. Cardiopulmonary Resuscitation (CPR)

15.1.5. Basic first-aid

15.1.6. Handling of road emergencies

15.1.7. The use of road emergency warning equipment

16. Payments and Invoicing:

Invoicing: All invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests. VA’s Electronic Invoice Presentment and Payment System – The FSC uses a third-party contractor, Tungsten, to transition vendors from paper to electronic invoice submission. Please go to this website:

http://www.tungsten-network.com/US/en/veterans-affairs/ to begin submitting electronic invoices, free of charge.

More information on the VA Financial Services Center is available at http://www.fsc.va.gov/einvoice.asp.

Vendor e-Invoice Set-Up Information:

Please contact Tungsten at the phone number or email address listed below to begin submitting your electronic invoices to the VA Financial Services Center for payment processing, free of charge. If you have question about the e-invoicing program or Tungsten, please contact the FSC at the phone number or email address listed below:

• Tungsten e-Invoice Setup Information: 1-877-489-6135

• Tungsten e-Invoice email: VA.Registration@Tungsten-Network.com

• FSC e-Invoice Contact Information: 1-877-353-9791

• FSC e-invoice email: vafsccshd@va.gov http://www.tungsten-network.com/US/en/veterans-affairs/ http://www.fsc.va.gov/einvoice.asp mailto:VA.Registration@Tungsten-Network.com mailto:vafsccshd@va.gov

Payment shall be made thirty (30) days in arrears, upon receipt of a proper invoice. Invoice should be turned in by the 7th working day to ensure prompt payment. All billing invoices shall include the authorized Purchase Order number, service performance month and year, additionally breaking invoice into three (3) separate line items (Downtown San Francisco, Golden Gate Bridge and Daly City Bart Station).

The Contractor shall submit invoices to the COR prior to submitting it online to DFAS Austin. All invoices shall be hand delivered or mailed (at no additional cost to the government) to the following address:

Transportation Section Attn: Alecia Sinclair 4150 Clement Street, Bldg. 6

San Francisco, Ca. 94121

----- End SOW -----

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES (NOV 2023)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered;

and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at Federal Acquisition Regulation (FAR) 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer—Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment.—

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212- 5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall—

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the—

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting Officer.

(6) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the Treasury as provided in 41 U.S.C. 7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by 33.211 if—

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the Contracting Officer (see 32.607-2).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same due date as the original demand for payment.

(v) Amounts shall be due at the earliest of the following dates:

(A) The date fixed under this contract.

(B) The date of the first written demand for payment, including any demand for payment resulting from a default termination.

(vi) The interest charge shall be computed for the actual number of calendar days involved beginning on the due date and ending on—

(A) The date on which the designated office receives payment from the Contractor;

(B) The date of issuance of a Government check to the Contractor from which an amount otherwise payable has been withheld as a credit against the contract debt; or

(C) The date on which an amount withheld and applied to the contract debt would otherwise have become payable to the Contractor.

(vii) The interest charge made under this clause may be reduced under the procedures prescribed in FAR 32.608-2 in effect on the date of this contract.

(j) Risk of loss. Unless the contract specifically provides otherwise, risk of loss or damage to the supplies provided under this contract shall remain with the Contractor until, and shall pass to the Government upon:

(1) Delivery of the supplies to a carrier, if transportation is f.o.b. origin; or

(2) Delivery of the supplies to the Government at the destination specified in the contract, if transportation is f.o.b. destination.

(k) Taxes. The contract price includes all applicable Federal, State, and local taxes and duties.

(l) Termination for the Government's convenience. The Government reserves the right to terminate this contract, or any part hereof, for its sole convenience. In the event of such termination, the Contractor shall immediately stop all work hereunder and shall immediately cause any and all of its suppliers and subcontractors to cease work. Subject to the terms of this contract, the Contractor shall be paid a percentage of the contract price reflecting the percentage of the work performed prior to the notice of termination, plus reasonable charges the

Contractor can demonstrate to…