36C26119Q0207-001.pdf

Attachment #1

Quality Assurance Surveillance Plan

1. Purpose

This quality assurance surveillance plan (QASP) is a government-developed and applied document used to make systematic quality assurance methods used in the administration of the performance-based service acquisition (PBSA) standards included in this contract. The intent is to ensure that the contractor performs in accordance with performance metrics set forth in the contract documents, that the government receives the quality of services called for in the contract, and that the government only pays for the acceptable level of services received.

2. Authority

Authority to issue this QASP is provided under Federal Acquisition Clause (FAR) 52.212-4(a) Inspection and Acceptance, which provided for inspections and acceptance of the articles, services, and documentation called for in the contract to be accomplished by the contracting officer or a duly appointed representative.

3 Scope

The contractor, and not the government, is responsible for management and quality control actions necessary to meet the quality standards set forth by the contract. The QASP is put in place to provide government surveillance oversight of the contractor’s quality control efforts to assure that they are timely, effective, and delivering the results specified in the contract. The QASP is not a part of the contract, nor is it intended to duplicate the contractor’s quality control plan.

4. Government Resources

The following definitions for government resources are applicable to this plan:

Contracting Officer

A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the government.

Contracting officer’s Representative (COR)

An individual designated in writing by the contracting officer to act as his or her authorized representative to assist in administering a contract. The source and authority for a COR is from the contracting officer.

COR limitations are contained in the written letter of designation.

5. Responsibilities

The government resources shall have responsibilities for the implementation of this QASP as follows:

Contracting Officer

The contracting officer ensures performance of all necessary actions for effective contracting and ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the contracting officer who assures that the contractor receives impartial, fair, and equitable treatment under the contract. The contracting officer is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

COR

The COR is responsible for technical administration of the contract and assures proper government surveillance of the contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the government’s behalf. Any changes that the contractor deems may affect contract price, terms, or conditions shall be referred to the contracting officer for action.

6. Methods of Surveillance

The below listed methods of surveillance shall be used in the administration of this QASP.

Periodic Surveillance by the COR

The COR periodically sit in on the classes to verify that the contractor is meeting the goals of the training course.

Customer complaint

The COR is the point of contact and will collect all customer complaints. The COR will review all complaints and contact the originator to determine the validity of any claims. Customer complaints will become a permanent part of the COR surveillance records.

100% Inspections

Complete evaluation of the performance element.

Random Sampling

Method used to evaluate performance by randomly selecting and inspecting a sample of cases.

7. Identified QA Surveillance Tasks

The following PBSA items are identified within the contract performance work statement and will be monitored by period surveillance from the COR and customer complaints in the event that a task is not be adequately performed.

Performance Requirements Summary

Tasks Frequency

1. Empty waste cans and reline Daily

2. Place furniture in proper locations Daily

3. Spot clean/wash interior windows and door glass Daily

4. Dust mop/wet mop all tile floors Daily

5. Clean patient restrooms mid-day Daily

6. Clean public restrooms 3x Day (am, afternoon, pm)

6. Check and Refill all paper towel, toilet paper, and soap dispensers Daily

7. Clean and organize all housekeeping closets Daily

8. Clean/sanitize all bathrooms utilizing a germicidal disinfectant Daily

9. Buff all tile floors Weekly/as needed

10. Dust all horizontal and vertical surfaces Daily

11. Spot clean furniture As needed

12. Spot clean waste cans As needed

13. Empty Recycling Containers As needed

14. Wash walls and doors As needed

15. Vacuum carpets, entrance mats, and runners Daily

16. Polish all stainless steel Weekly

17. Cover all bed discharges which includes cleaning and remaking beds As requested

18. Staging and storage of both clean and soiled linen, which includes washing of bed sheets As needed

19. Strip and refinish all tile floors Quarterly/as needed

20. Shampoo/extract carpets utilizing soil retardant Monthly/as needed

21. Interior and Exterior of windows and doors on first floor level. Daily/ spot clean as needed

22. Hard surfaces Daily/ as needed

23. Change curtains Semi-annually or as needed

24. Unoccupied room cleaning Weekly

8. Documentation

The COR will, in addition to providing documentation to the contracting officer, maintain a complete quality assurance file. The file will contain copies of all reports, evaluations, recommendations, and any actions related to the government’s performance of the quality assurance function, including the originals of all surveillance activity checklists. All such records will be retained for the life of this contract. The COR shall forward these records to the contracting officer at termination or completion of the contract.