36C26026Q0597 Statement of Work.docx

STATEMENT OF WORK

1. SCOPE:

This contract is needed to provide reagents, consumables, and a service maintenance contract for two automated ALCOR iSED Erythrocyte Sedimentation Rate testing analyzers at VA Portland Health Care System Hematology section in Pathology & Laboratory Medicine Service. A new five-year reagent and service contract, effective 7/15/2026, is needed to ensure continuity of service with current equipment.

The iSED ESR (erythrocyte sedimentation rate) is a fully automated ESR testing system. There are no disposables and uses a primary barcoded lavender EDTA tube which are currently being used for other testing in our laboratory. The supplies required to operate the analyzers are quality control material, a wash solution, thermal printer paper rolls, and test cards.

1. GENERAL REQUIREMENTS:

a. All related consumables and supplies

b. All necessary services to keep equipment in manufacturer's operating conditions, both preventive maintenance and emergency repairs.

c. Per 6500, IT certification and accreditation requirements do not apply; a Security Accreditation Package is not required.

2. UPTIME GUARANTEE/ PERFORMANCE PENALTY:

Vendor agrees that all equipment provided shall be operable and available for use no less than 98% of operational time per month. Each instrument at site shall be computed separately.

a. Operational time is 24 hours per day 7 days a week.

b. Downtime is defined as when the vendor is not able to produce clinically acceptable results on the system monitor and will be computed from the time the Government notified the hotline during normal working hours until the Field Service Engineer returns the instrument to the Government and the Government can produce acceptable clinical results. Scheduled maintenance is excluded from downtime.

3. MAINTENANCE AND REPAIRS:

a. A 5-year service maintenance agreement is needed. Vendor shall provide preventative and corrective maintenance by manufacturer's recommendation. This shall include software upgrades and parts and labor, to maintain all the equipment and accessories.

b. Vendor will furnish all transportation, equipment, tools and labor to accomplish the required maintenance.

c. Telephone Technical Support service shall be available Monday- Friday 8am- 4:30 pm.

d. Vendor shall furnish a malfunction incident report to the installation upon completion of repair call within 2 business days after the completion of work. The report shall include as a minimum the following:

i. Date and time notified.

ii. Date and time of arrival.

iii. Serial number, type and model number(s) of equipment.

iv. Time spent for repairs.

v. Description of malfunction and repair.

vi. Proof of repair included documentation of a sample run of quality control verifying acceptable performance.

e. Each instrument provided by the vendor shall maintain an uptime of 98% in each month of the term of the agreement. During the term of the contract, should the repair record of any individual piece of laboratory equipment reflect a downtime of 5% or greater of the normal working days in one calendar month, it is the responsibility of the vendor to immediately replace the broken laboratory equipment with new equipment at no additional cost to the Government. The responsibility for maintaining the equipment furnished in operating conditions in accordance to manufacturer's instruction shall solely be the responsibility of the vendor.

4. REAGENTS, CONTROLS AND SUPPLIES:

a. Reagents & consumables for this analyzer are marked for easy recognition by the operator.

b. Vendor will supply a list of reagents, controls and disposables that may be purchased according to the agreed price schedule. Government may order additional supplies as required, at the prices listed.

c. Vendor shall supply all changes to the maintenance schedules that affect reagent or cleaning reagent volumes and shall be coordinated with the VA facility Points of Contact to implement the changes in accordance with manufacturer's recommendations.

Annual Supply and Service Contract Usage