36C26018Q9794-001.docx

36C26018Q9794

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1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

DUNS:

DUNS+4:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

36C26018Q9794 09-17-2018 Joshua Anderson 509-321-3969 09-28-2018 15:00 36C260 Department of Veterans Affairs Network Contracting Office 20 8524 N Wall St Spokane WA 99208 X X 561612 $20.5 Million X N/A X Department of Veterans Affairs 4815 N Assembly ST Spokane WA 99205 36C260 Department of Veterans Affairs Network Contracting Office 20 8524 N Wall St Spokane WA 99208

Department of Veterans Affairs

FMS-VA-2(101)

Financial Services Center PO Box 149971 Austin TX 78714-9971 See CONTINUATION Page Non-Personal Service:

The contractor shall provide management, supervision, personnel, back-up staff replacement, equipment, and supplies necessary to provide unarmed, uniformed Officer services.

POP:

Date of Award - 08/31/2019 Option Year 1: 09/01/2019 - 08/31/2020 Option Year 2: 09/01/2020 - 08/31/2021 Option Year 3: 09/01/2021 - 08/31/2022 Option Year 4: 09/01/2022 - 08/31/2023 **Total SDVOSB Set-Aside All questions must be received NLT 09/21/2018 by 3:00 PM PST.

See CONTINUATION Page X X Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: TBD

b. GOVERNMENT: Contracting Officer 36C260

Department of Veterans Affairs Network Contracting Office 20 8524 N Wall St Spokane WA 99208

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Department of Veterans Affairs

FMS-VA-2(101)

Financial Services Center PO Box 149971 Austin TX 78714-9971 ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

Unarmed Security Guard Wenatchee CBOC - One (1) Guard Contract Period: Base POP Begin: Date of Award-2018 POP End: 08-31-2019

Unarmed Security Guard Coeur d ‘Alene CBOC - One (1) Guard

Unarmed Security Guard Homeless Veterans Center - One (1) Guard

Unarmed Security Guard Wenatchee CBOC - One (1) Guard Contract Period: Option 1 POP Begin: 09-01-2019 POP End: 08-31-2020

Unarmed Security Guard Coeur d ‘Alene CBOC - One (1) Guard

Unarmed Security Guard Homeless Veterans Center - One (1) Guard

Unarmed Security Guard Wenatchee CBOC - One (1) Guard Contract Period: Option 2 POP Begin: 09-01-2020 POP End: 08-31-2021

Unarmed Security Guard Coeur d ‘Alene CBOC - One (1) Guard

Unarmed Security Guard Homeless Veterans Center - One (1) Guard

Unarmed Security Guard Wenatchee CBOC - One (1) Guard Contract Period: Option 3 POP Begin: 09-01-2021 POP End: 08-31-2022

Unarmed Security Guard Coeur d ‘Alene CBOC - One (1) Guard

Unarmed Security Guard Homeless Veterans Center - One (1) Guard

Unarmed Security Guard Wenatchee CBOC - One (1) Guard Contract Period: Option 4 POP Begin: 09-01-2022 POP End: 08-31-2023

Unarmed Security Guard Coeur d ‘Alene CBOC - One (1) Guard

Unarmed Security Guard Homeless Veterans Center - One (1) Guard

36C26018Q9794

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B.3 STATEMENT OF WORK

1) Scope of Work: The purpose of this requirement is to provide professional and courteous, uniformed and unarmed security guard services, including coordination for higher level of emergency services for the following Department of Veteran Affairs (VA) Outpatient Clinic’s: Wenatchee CBOC, Coeur d’ Alene CBOC and Homeless Clinic. With the option to add additional sites upon request within the areas of Eastern Washington, North Idaho, and Northern Oregon. The service provided shall be performed in such a manner as to assure the safety and welfare of patients, visitors and staff. The Clinic locations are listed below.

Wenatchee CBOC 915 West Emma Wenatchee WA 98801 Coeur d ‘Alene CBOC 2530 Chester-Kimm Rd.

Coeur d ‘Alene, ID 83815 Homeless Clinic 504 East 2nd Avenue Spokane, WA 99202

Work Requirement: The Contractor must provide guard services to ensure coverage during regular business hours (times listed below for each of the clinics) Monday through Friday, excluding Federal Holidays. The Government reserves the right to add additional sites upon request.

Wenatchee Monday – Friday 0730-1630 One (1) Guard Coeur d ‘Alene Monday – Friday 0730-1630 One (1) Guard Homeless Clinic Monday – Friday 0800-1630 One (1) Guard

2) Personnel

a) Supervisor: Contractor shall provide a supervisor available for direct communication with the guard on duty during the entire shift. Supervisors shall have a background with a minimum of two (2) years of successful experience in field supervision (civil community law enforcement, military service law enforcement or security, commercial or industrial guard service or security).

b) Security Guards Minimum Qualification Standard: Education / Experience: Must possess a high school diploma or equivalency, meet any required State of Washington and Idaho Security Guard/Officer certifications, and have two (2) years’ experience demonstrating:

· Ability to meet and deal successfully with the general public;

· Ability to maintain poise and self-control under stress;

· Ability to conduct “Stop & Question” of persons found in closed areas, halls, locked areas, parking lots, or VA property to determine whether criminal activity has taken place or is taking place;

· Must be capable of detaining person(s) until the arrival of local law enforcement agency and must notify VA Police of all such incidents; and

c) Health and Physical Fitness Requirements: All employees assigned by the Contractor to work under this contract shall be:

· A minimum of twenty-one (21) years of age or as required by local laws.

· Physically and psychologically capable to perform the required duties. The Government reserves the right to request removal of any guard who appears to be unsuitable to perform the requested service.

· Free of any communicable diseases.

· Required to have documented tuberculosis testing (TB) every two years. Must have tested as TB-free prior to starting work on this contract.

· In good general health without physical defects or abnormalities, which would interfere with the performance of these duties. Well-proportioned as to height and weight.

· Capable of binocular vision correctable to 20/30 (Snellen).

· Free of color blindness.

· Capable of hearing ordinary conversation at 15ft with either ear without benefit of a hearing aid.

Must pass drug testing, at no cost to the government or the employee, with documentation of passed test filed with the Contracting Officer, prior to the employee beginning duty. A record of each employee’s qualifications and Performance Reports must be maintained at the Contractor’s establishment and made available for inspection upon request by the Contracting Officer.

d) Confidentiality of the Service: Must be able to maintain confidentiality of the position. Must be able to maintain confidentiality of restricted information and reports of personal nature. Will not remove any record or copies of any record or sensitive information from government property. If information is disclosed intentionally or unintentionally, the contractor and the contractor’s staff shall keep that information strictly confidential, and provide protections to prevent the unauthorized disclosure of such information, including, but not limited to the protection required by applicable federal, state and local laws and/or regulations regarding the security, and the confidentiality of patient health care information including, but not limited to, Health Insurance Portability and Accountability Act (HIPAA). Shall complete Privacy training IAW VA directives.

e) English Literacy: All employees shall be literate in English to the extent of reading and understanding printed regulations, detailed written orders, training instructions and material, and shall be able to compose reports which convey complete information. Answer and respond to telephone calls, which include routine and emergency calls with professionalism. Must take phone messages and “in-person” messages. Maintains VA Police Daily Operations Journal (PDOJ).

f) Duty Hour Limitation: No employee of the Contractor shall provide more than twelve (12) hours of service on this contract in any twenty-four (24) hour period unless the work periods are separated by an eight (8) hour non-duty period with the opportunity for rest. This limitation may be waived by the Contracting Officer in emergency situations that are beyond the control of the Contractor to cover a max of 16-hour shift (i.e. weather conditions prevent the next shift from getting to the building).

3) CONTRACTOR PERSONNEL SECURITY REQUIREMENTS:

A. All contractor employees who require physical access to the Department of Veterans Affairs' facilities shall be the subject to a Complete Background Investigation. Current VA policies do require a contractor have the following before unescorted access may be granted to the VA facilities and/or access to VA Information Technology resources (network and/or protected data):

· A favorably adjudicated Special Agreement Check (SAC) or “Closed, No Issues” SAC fingerprint results;

· Training delineated in VA handbook 6500.6 (Appendix C, Section 9). and,

· Signed “Contractors Rules of Behavior A contractor may be sponsored by a VA Employee for a Personal Identity Verification (PIV) card upon confirmation that the appropriate level of background investigation for the position risk and sensitivity level has been scheduled by OPM.

This requirement is applicable to all subcontractor personnel requiring the same access. All paper work required in paragraph (a-e) must be accepted as complete by the Contracting Officer’s Representative (COR) prior to contract performance. If the investigation is not completed prior to the start of the contract, the contractor will be responsible for the actions of those individuals they provide to perform work for VA.

Please note that all of the following items must be completed by each contract employee, including any subcontract employees, prior to commencing work.

a. STEP ONE: Complete Background Investigation Request Worksheet: Within five business days of receiving award, the contractor shall submit a completed Background Investigation Request Worksheet (Form #1) that lists all contractor employees who will be working on the purchase order to the COR who will then submit to the VHA Service Center (VSC) Personnel Security Office via password protected or encrypted e-mail to VSCSecurity@va.gov or fax to (216) 447-8020. Note: due to the personal information contained in the Background Investigation Request Worksheet, the information must be sent in a secure manner. Please DO NOT e-mail a document containing social security number unless the e-mail is encrypted.

Within five business days of receiving the Background Investigation Request Worksheet, the VSC Personnel Security Office will enter a background investigation request into the VA Security Investigation Center (SIC) Contractor Request Database (CRD) for each contractor employee. When the request is entered, an automated “initial” e-mail is sent to the contractor point of contact listed on the Background Investigation Request Worksheet. The automated e-mail identifies the background investigation level requested and provides a website link with further instructions.

If a contractor employee has a background investigation from another federal agency, it may be reciprocated as long as the background investigation meets the appropriate level designated in the current statement of work and has occurred within the last five years with a favorable adjudication and no break in service. Please be aware that any public trust case that is older than two years and does not have a favorable adjudication cannot be reciprocated unless it was a no issue case.

VSC Personnel Security Office staff will coordinate with the VA Security and Investigations Center (SIC) staff to verify reciprocity. If the contractor employee receives the automated e-mail from the VA SIC CRD and believes he/she may be eligible for reciprocity, please contact the VA SIC using the contact information in the e-mail. Reciprocity is NOT automatic. If a background investigation can be reciprocated, the VA SIC will send an e-mail notification to the contractor.

Note: As contract personnel are added to the contract or order, the Background Investigation Request Worksheet must be updated and submitted to the VSC Personnel Security Office so that a background investigation can be initiated. The additional contract employee cannot start work until all security requirements listed are completed.

b. STEP TWO: Complete Special Agreement Check (SAC) (Fingerprinting): ALL contractor employees are required to be fingerprinted within 14 calendar days of the date of award, except for those who received an e-mail from the VA SIC confirming reciprocity. Courtesy electronic fingerprints can be obtained at some VA facilities. Please contact the Contracting Officer’s Representative (COR) to schedule a fingerprinting appointment at a VA facility as soon as possible. Each contractor employee shall take a copy of the VHA Special Agreement Check (SAC) Memorandum (Form #2) to the fingerprinting appointment and complete it.

c. STEP THREE: Complete and Submit Background Investigation Documents: Upon receipt of the automated e-mail from the VA SIC CRD (see Step One), each contractor employee who did not receive a reciprocation notice, must complete and submit the required documents to the VA SIC within five business days. The submission address will be provided in the automated e-mail. Do not send completed documents to the VA SIC before being fingerprinted or before receiving the initial automated e-mail – THE DOCUMENTS WILL BE RETURNED.

The VA SIC reviews the documents within seven business days for completion and accuracy. If the documents do not contain any errors, the VA SIC forwards them to the Office of Personnel Management (OPM) to conduct the background investigation. If the documents contain errors, the VA SIC will return them to the contractor with corrective instructions. The corrections must be made immediately and sent back to the VA SIC. Once the documents are completed correctly and VA SIC forwards them to OPM, an automated e-mail is sent to the contractor point of contact stating that the background investigation has been initiated.

On the 20th day, if the VA SIC has not received a completed package, the Contractor COR will receive an e-mail notification that the request is still pending and has not been initiated. On the 40th day, if the VA SIC has not received a completed package, the Contractor COR will receive an email stating that the request has been terminated and the contractor employee must be replaced due to noncompliance with security requirements and a new background investigation request will need to be submitted.

d. STEP FOUR: Obtain Personal Identity Verification (PIV) Card (Security Badge): Each contractor, and sub- contractor employee is required to obtain a PIV Card for physical access. In order to be eligible to receive a PIV Card, the contractor employee must have both a favorable SAC completion and an initiated background investigation (or reciprocation). Within five business days of reciprocation or receiving notice of initiated background investigation and favorable SAC adjudication, the contractor employee must complete the VHA Service Center Contractor PIV Sponsorship Form (Form #3) and submit it to the Contract COR for submission to VSC Personnel Security Office via e-mail at VSCSecurity@va.gov or fax it to (216) 447-8020.

e. STEP FIVE: Complete Required Training and Sign Contractor Rules of Behavior: All contractor employees shall complete the training indicated in the solicitation. The contractor shall provide copies of training certificates and signed Contractor Rules of Behavior for each employee within five business days of reciprocation or receiving notice of initiated background investigation and favorable SAC adjudication contractor and annually thereafter to the Contracting Officer and the COR. In order to obtain access to the VA training via the VA’s Talent Management System (TMS), please contact the COR.

1. Government-Furnished Property and Services

· Standard Operation Procedures (SOP): Copies of the VA Police SOP’s will be available at the duty post and shall contain complete duty instructions for the post and include instructions for emergency and other procedures. SOP shall not be removed from Government property, or reproduced or copied in any manner unless properly authorized by the Contracting Officer. VA reserves the right to update the SOP as required by regulations, policies, procedures or Executive Orders. Most changes should be minor in nature and have no impact on the terms and conditions of this contract. In the event of major changes, the Contracting Officer shall address the issues in writing to the Contractor. As far as possible the Contractor’s staff shall implement any change immediately and address any conflicts or issues through the Contractor to the Contracting Officer.

· Guard Area: The guard will be provided a workspace.

· Security Equipment: Currently VA has a security camera system, card access system and alarm monitoring at the Clinic. The facility has fire alarms and panic button systems.

· Forms: Current forms are listed in Exhibit #4. These forms shall be utilized when applicable. Substitutions of written notes for established forms are not acceptable.

· Telephones: A telephone will be available for the Contractor’s staff to use to fulfill the requirements of this contract. Any use of the telephones for other than VA related business is inappropriate and may be grounds for removal of the Contractor’s staff.

· Keys: VA will have a set of keys available at each location for the guard to pick up upon arrival for his/her tour of duty and must be returned prior to departure from the VA facility.

2. Contractor-Furnished Property and Supplies Supplementary Equipment: Each guard on duty shall be equipped with supplementary equipment including, but not limited to, notebooks, pens, pencils, replacement flashlight batteries and bulbs, and traffic control safety apparel (reflective vests, gloves, traffic baton, etc.), as appropriate to operations. Guard shall not be permitted to provide themselves any unauthorized supplemental, personal item, or other non-standard items that distract from their duties.

Performance Requirements Initial Start-up: A post award conference will be held at a time and place designated by the Contracting Officer to be attended by the Contractor, the Contractor’s supervisor, the Contracting Officer’s Representative and the Contracting Officer or other officials designated by the Contracting Officer. The conference agenda will include as a minimum:

· Performance requirements including staffing plans

· Training requirements

· Certification of personnel qualifications

· Uniform and accessory requirements

· Government furnished property and services

· Contractor furnished property and services The Contractor’s Supervisor shall visit the Outpatient Clinic with the Contracting Officer’s Representative personnel before performance under contract for the purpose of performance orientation and site/equipment operation orientation. Orientation of new guards after award of contract shall be documented and submitted to the Contracting Officer Representative (COR) or Contracting Officer prior to providing the services to VA. VA must approve all initial and new personnel prior to services being provided.

The Contractor shall take all necessary steps to reduce changes in the staff providing services to the VA. Since VA incurs a cost for training and orientation for replacement of staff members, this cost may be passed onto the Contractor.

3. Training To be eligible to perform under this contract each contract employee must meet the minimum required training outlined in Exhibit #6 – Minimum Contractor Furnished Training, and Exhibit #7 – Minimum Government Furnished Training.

Contractor Furnished Training will be completed prior to the staff providing services to VA. Government furnished training as outlined in Exhibit #3 will be given to Contractor personnel during their normal duty hours.

Contractor furnished training

· The Contractor shall submit to the Contracting Officer written certification that each contract employee has been trained in the subject areas outlined in Exhibit #6 prior to assignment under this contract. For replacement or new employees, documentation must complete before being employed in support of this contract.

· All formal training required shall be presented by persons who are certified or qualified to instruct the specific required subjects. Certification to instruct the specific subject shall be in form of a certificate issued by an accredited institution of learning (school, college, university, etc.), a governmental (Federal, State, County, etc.) educational certification body (agency, board, commission, etc.) or by documentation that the person instruction has sufficient experience in the subject matter to be able to instruct the subject in an authoritative, practical and current manner.

· In addition to the 44 hours of formal training, the Contractor shall provide follow-up orientation for each employee during the first two days of the initial assignment to duty. This orientation may be accomplished while the guards are on duty. The Contractor shall certify the completion of the follow-up orientation for each guard to the COR within 30 days following assignment to duty. The follow-up orientation will include the following subjects as may be required:

· General and specific orders for the facility

· Policy and specific procedures for responding to emergency alarms, bomb threats, incendiary in the facility

· Procedure for operating the security systems with the facility

· Procedure for, and operation of, the firefighting equipment within the facility

· Vehicle and traffic parking control The contractor shall submit to the Contracting Officer written certification of the follow-up orientation.

4. Supervision The Contractor shall provide the name(s), telephone number(s) and addresses of the contractor supervisors, in writing, to the Contracting Officer prior to performance under this contract. The term “contractor supervisor” means a person designated in writing by the Contractor to handle the day-to-day issues arising from the contract issues. The contractor supervisor shall not simultaneously perform the duties of supervisor and guard under the terms of this contract.

The Contractor shall provide the level of supervision to ensure that employees are properly performing all duties as specified in accordance with the contract. A Contract Supervisor shall be available during the entire time while the guard is on duty and perform scheduled and unscheduled reviews for quality assurance and contract compliance.

The contractor supervisor shall assure that guard(s):

· Have an available resource for advice, problem solving, conflict management, etc. at a higher level than themselves

· Are in uniform and present a neat appearance

· Maintain a continued state of proper training

· Possess the necessary permits, authority, etc.

· Maintain continued liaison with the COR or designated alternate.

Guard Services Assignments may include but are not limited to the following:

a) Patrols: At the beginning of each shift, a complete foot patrol of the interior and exterior of the clinic will be accomplished. Should it be determined that illegal access to the clinic had been gained, refer to Standard Operating Procedures. The Contract Security Guard/s will, at random so as not to establish a pattern, conduct a minimum of four internal foot patrols and four external foot patrol of the clinic. These random patrols will be logged on VA Form 1433, Daily Operation Log. (See Government Furnished Forms for Contractor Use in Attachment/s section of this document.) Prior to the end of the tour of duty at the clinic, a complete and thorough foot patrol of the clinic will be accomplished.

b) Post: The primary post for the clinic will be inside the main entrance at the information desk or in the Police Dispatch area. While assigned to the post, the Contract Security Guard will respond to all calls for assistance as quickly and safely as possible.

c) Vigilance: While at the information desk and on moving patrol, Contract Security Guard will remain alert to all activities in and outside the clinic, (suspicious behavior, potential violent persons, etc.). Observe all personnel entering facility when suspected of carrying weapons, showing hostility, or being unauthorized personnel (e.g., unaccompanied children, solicitors). At all times the Contract Security Guard will be courteous.

d) Alarms: In the event of a fire alarm, the Contract Security Guard will assist in the orderly evacuation (if necessary) and assist in crowd control and traffic control until the arrival of the Fire and Police Department. Direct Fire Department to fire scene. In the event of an Intrusion alarm at either the Pharmacy, Cash Cage or Canteen Manager’s Office, the Contract Security Guard will notify on duty VA Police and investigate to determine the cause.

e) Emergencies: All occurrences within the Clinic (criminal activity, fire, bomb threat, etc.) will be documented on Government furnished, VA Form 1393, Uniform Offense Report (See Government Furnished Forms for Contractor Use) If local law enforcement is called into service, Contract guard may be required to complete local government reports/forms. The Security Guard will request all visitors/volunteers to leave buildings during a bomb threat. No visitor/volunteer shall be allowed to enter/re-enter the building until the "all-clear" has been given by the ranking VA official onsite. The Security Guard is responsible for all traffic and crowd control during a bomb threat emergency. In the case of any emergency condition the guard shall respond in accordance with the SOP, government-provided training and Contractor-provided training. The Security Guard is responsible for the exercise of leadership, control and direction during emergency response to areas which threaten the lives of personnel on VA property. Remaining calm and professional is the minimal expectation. If the guard, in response to an emergency situation, is required to leave the post in order to comply with VA or Law Enforcement directives, the time away from the duty post will not be considered as a failure of the Contractor to provide services.

f) Log: Government furnished, VA Form 1433, Daily Operation Log, (See Government Furnished Forms for Contractor Use in Attachment/s section of this document.), will be completed daily and turned in the following morning to the administrative officer of the clinic. Completes other VA forms necessary to document events as trained. Perform routine clerical duties associated with this position.

g) Unarmed: The Contract Security Guard/s will NOT be armed with a firearm, nightstick, chemical deterrent or any other weapon. Peace Officers not on official business, and all other persons will be requested to leave their firearms properly secured in their car.

h) Screening: Operate and enforce a system of personnel identification, recognizing that certain areas are restricted to employees only or only certain employees. Discover and detain persons attempting to gain unauthorized access to the property. Observe building occupants and visitors for compliance with posted rules and regulations. Monitor surveillance cameras where installed.

i) Inspection: Perform package inspection when required. Public areas of the Clinic may be searched at any time without a warrant. Security Guards will not routinely search packages or other articles leaving the buildings. However, when necessary the Stop and Question Procedure will be used.

j) Security and fire systems: Will required to get contractor PIV for monitoring Closed Circuit Security Cameras, building fire and intrusion detection systems and other protection devices or building equipment. (this computer access will require TMS training, can be completed on-duty)

k) Lost and found: Receive, issue receipt, and store found articles pending disposition, using VA Form 3524, Exhibit 8.

l) Law and order: Maintain law and order within the areas of assignment. Perform such other functions as may be necessary in the event of situation or occurrences such as civil disturbances or other criminal acts adversely affecting the security and safety of the Government, its employees, property, and the general public lawfully on buildings or on the grounds under the control of the Government.

m) Hazardous conditions: Report daily, in accordance with procedure in the Standard Operating Procedures, potentially hazardous conditions and items in need of repair, including inoperative lights, leaky faucets, toilet stoppages, broken or slippery floor surfaces, etc.

n) Flying The United States Flag: The United States Flag (and other authorized, POW/MIA) shall be flown or displayed as trained by VA and as directed regarding half-mast displays. The guard shall assist the staff in displaying the flag as appropriate.

o) Additional duties: Turn off unnecessary lights, check safes, lock-type repositories, and cabinets, open and secure doors and gates, etc.

p) Injury or illness: Obtain professional assistance in accordance with procedures in the SOP in the event of injury or illness to Government employees or others while in the building or on the grounds. This will vary between locations.

q) Compliance with the SOP: Perform the duties outlined in the SOP that has been prepared for the post. This record defines the basic work to be performed. Except for emergencies, no deviations shall be made. See Standard Operating Procedures under Government Furnished Property.

5. Insurance(s) Work of a Government Installation, the Contractor shall obtain and maintain all liability, workers compensation, and all other occupational, business or trade related insurances as required within the State where the services are being performed. Proof of insurance shall be provided prior to the start of services and shall be available upon request by the Contracting Officer throughout the entire contract period.

6. Marking: All information, invoices and correspondences submitted to the Contracting Officer or Contracting Officer’s Representative shall clearly indicate the Contract Number for which the information is being submitted.

5. Roles: The role of Government Personnel and Responsibility for Contract Administration are:

1. Contracting Officer: The Contracting Officer has the overall responsibility for the Administration of this contract. He/she alone, without delegation, is authorized to take actions on behalf of the Government to: amend, modify or deviate from the contract terms, conditions requirements, specifications, detains and/or delivery schedule; make final decisions on disputed deductions from contract payment for non-performance; terminate the contract for convenience or default; issue final decisions regarding contract questions or matters under dispute. However, he/she may delegate certain other responsibilities to his/her authorized technical representative(s).

(2) Contracting Officer’s Representative (COR): The Chief of VA Police or designee is designated as the COR for the building security and human safety. A secondary COR at the Clinic may also be appointed for the day-to-day operation of the contract, which may include fitness for duty reviews. The responsibilities of the COR include but are not limited to: determining the adequacy of performance by the Contractor or accordance with the terms and conditions of this contract; acting as the Government’s representative in charge of work at the site; ensuring compliance with contract requirement insofar as the work is concerned; advising the Contractor of non-performance or unsatisfactory performance; and advising and documenting to the Contracting Officer of any issues regarding non-performance, non-compliance or elements of any issues that affect deductions.

6. Ordinance, Taxes, Permits, and Licenses Without any additional cost to the Government, the Contractor shall:

· Fully comply with all local, City, State, and Federal laws, regulations, and ordinances

· Be liable for all applicable Federal, State, and local taxes

· Obtain and pay for all permits and licenses governing performance of the contract.

7. Identification Credentials The Contractor is responsible for ensuring his/her employees have all required identification credentials in their possession at all times while on the protected premises.

Under this contract, the required credentials consist of VA issued PIV card.

A. Standard of Conduct The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity and shall be responsible for taking such disciplinary action with respect to his employees as may be necessary. The Contractor is also responsible for ensuring that his employees do not disturb papers on desks, open drawers or cabinets, or use Government telephones, except as authorized. Each guard is expected to adhere to standards of behavior that reflect credit to himself/herself, his/her employer and the Federal Government.

B. Recording Presence Each contract employee must sign in when reporting for duty and sign out when leaving at the end of the workday using VA Form 1433.

C. Reporting Staff-Hours Provided The Contractor shall submit to the COR on the last working day of the month, a verification report showing the staff-hours provided. The Contractor shall certify the report as to its accuracy. The VA will use the verification report to verify compliance with the staff-hour requirements of the contract.

D. Removal from Duty The Government may also request the Contractor to immediately remove any employee(s) from the worksite(s) should it be determined that individuals are being assigned to duty who have been disqualified for either suitability or security reasons, or who are found to be unfit for performing security duties during their tour of duty. The Contractor must comply with these requests. For clarification, a determination of unfit may be made for, but not limited to, incidents involving the most immediately identifiable types of misconduct or delinquency as set forth below:

· Violation of the SOP and other VA Rules and Regulations addressed in VA training and orientation

· Violation of Federal, State or local laws, rules, and/or regulations

· Neglect of duty, including sleeping while on duty, unreasonable delays, or failure to carry out assigned tasks, conducting personal affairs during official time, and refusing to render assistance or cooperate in upholding the integrity of the security program at the work site.

· Falsification or unlawful concealment, removal, mutilation or destruction of any official documents or records, or concealment of material facts by willful omissions from official documents or records.

· Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words or actions, or fighting. Also participating in disruptive activities that interfere with the normal or efficient operations of the Government.

· Theft, vandalism, immoral conduct, or other criminal actions

· Selling, consuming, or being under the influence of intoxicants, drugs, or other substances that produce similar effects.

· Improper use of official authority or credentials:

· Unauthorized use of communications equipment or Government property.

· Violation of security procedures or regulations

8. List of Exhibits Exhibit Number Title

1 Government Furnished Forms for Contractor Use 2 Minimum Contractor Furnished Training 3 Minimum Government Furnished Training

Floor Plans will be provided at the time of award.

EXHIBIT #1

Government furnished PUBLICATIONS AND Forms for Contractor Use

PUBLICATION TITLE PUBLICATION NOMENCLATURE

23) Policies and Procedures

24) Department of Public Safety Division of statewide services personnel security clearance form and user agreement.

Note: VA may modify this list at any time.

EXHIBIT #2

MINIMUM CONTRACTOR FURNISHED TRAINING

Subject Hours Description

Patrol Methods 4 Examine and instruct in various methods and skills employed in patrol of the facility.

Role of VA Police and local, State, and 2 Discuss jurisdiction in terms of who to notify for Federal law enforcement agencies various crimes committed.

Laws of Arrest 6 Arrest authority, requirements for arrest, constitutional rights.

Search and Seizure 6 Lawful requirements for a search, stop, and frisk, warrants.

Basic Report Writing 3 Techniques of reporting and recording information related to crimes and incidents, elements of good reports.

EXHIBIT #3

MINIMUM government FURNISHED TRAINING

Subject Hours Description

Orientation (scheduled at the worksite) 2 Discuss the facility to include its function, importance and the role of the Security Guard mission. Discuss standards of Appearance and Grooming.

Conduct tour of facility stressing physical security and fire prevention systems. Discuss differences between guard and VA Police Authority

Completion of VA Security and Law 2 Develop and understanding of the types and Enforcement Forms and reports requirements of reports and forms.

Handling disturbances, assaultive 2 Explain various conditions surrounding incidents of patients, disorderly conduct, etc. this type and appropriate responses to each.

Package examination, stop and question 2 Provide guard with rules governing these practices. Discuss procedures, investigative detention, and when these procedures are appropriate.

General VA Training for all parties 8 Training regarding patient safety, disclosure, equal with repeated or daily presence treatment, VA’s Mission, and other issues - on VA property required for all employees, volunteers, and certain contract service providers. *

*This training is planned to be held on-site at the Clinic. This will not coincide with the regular duties of the guard. It is a classroom application. VA agrees to reimburse the Contractor for the actual wages paid to the employee in training for the appropriate number of hours base on the Wage Determination for each location. This training is mandatory.

B.4 LIMITATIONS ON SUBCONTRACTING-- MONITORING AND COMPLIANCE (JUN 2011)

This solicitation includes VAAR 852.219-10 VA Notice of Total Service- Disabled Veteran-Owned Small Business Set-Aside. Accordingly, any contract resulting from this solicitation will include this clause. The contractor is advised in performing contract administration functions, the CO may use the services of a support contractor(s) retained by VA to assist in assessing the contractor's compliance with the limitations on subcontracting or percentage of work performance requirements specified in the clause. To that end, the support contractor(s) may require access to contractor's offices where the contractor's business records or other proprietary data are retained and to review such business records regarding the contractor's compliance with this requirement. All support contractors conducting this review on behalf of VA will be required to sign an “Information Protection and Non-Disclosure and Disclosure of Conflicts of Interest Agreement” to ensure the contractor's business records or other proprietary data reviewed or obtained in the course of assisting the CO in assessing the contractor for compliance are protected to ensure information or data is not improperly disclosed or other impropriety occurs. Furthermore, if VA determines any services the support contractor(s) will perform in assessing compliance are advisory and assistance services as defined in FAR 2.101, Definitions, the support contractor(s) must also enter into an agreement with the contractor to protect proprietary information as required by FAR 9.505-4, obtaining access to proprietary information, paragraph (b). The contractor is required to cooperate fully and make available any records as may be required to enable the CO to assess the contractor's compliance with the limitations on subcontracting or percentage of work performance requirement.

B.5 IT CONTRACT SECURITY

VA INFORMATION AND INFORMATION SYSTEM SECURITY/PRIVACY

1. GENERAL

Contractors, contractor personnel, subcontractors, and subcontractor personnel shall be subject to the same Federal laws, regulations, standards, and VA Directives and Handbooks as VA and VA personnel regarding information and information system security.

2. ACCESS TO VA INFORMATION AND VA INFORMATION SYSTEMS

a. A contractor/subcontractor shall request logical (technical) or physical access to VA information and VA information systems for their employees, subcontractors, and affiliates only to the extent necessary to perform the services specified in the contract, agreement, or task order.

b. All contractors, subcontractors, and third-party servicers and associates working with VA information are subject to the same investigative requirements as those of VA appointees or employees who have access to the same types of information. The level and process of background security investigations for contractors must be in accordance with VA Directive and Handbook 0710, Personnel Suitability and Security Program. The Office for Operations, Security, and Preparedness is responsible for these policies and procedures.

c. Contract personnel who require access to national security programs must have a valid security clearance. National Industrial Security Program (NISP) was established by Executive Order 12829 to ensure that cleared U.S. defense industry contract personnel safeguard the classified information in their possession while performing work on contracts, programs, bids, or research and development efforts. The Department of Veterans Affairs does not have a Memorandum of Agreement with Defense Security Service (DSS). Verification of a Security Clearance must be processed through the Special Security Officer located in the Planning and National Security Service within the Office of Operations, Security, and Preparedness.

d. Custom software development and outsourced operations must be located in the U.S. to the maximum extent practical. If such services are proposed to be performed abroad and are not disallowed by other VA policy or mandates, the contractor/subcontractor must state where all non-U.S.