36C25927Q0005.docx
DOCX document 28 KB Posted
- Attached to
- 7A21--VISN AudioCare Products
- Solicitation number
- 36C25927Q0005
About this file
This is a Presolicitation Notice for a non-competitive sole source contract. The Department of Veterans Affairs Network Contracting Office (NCO) 19 intends to award a firm fixed price contract to Payton Merger Sub II, LLC dba AudioCARE (an Artera Company) to provide Veterans Integrated Service Network (VISN) 19 AudioCARE Products and Services. The contract will supply additional software licenses for existing AudioCARE Systems, which provide automated patient communications and self-help tools for appointments, pharmacy, clinical, and financial services via phone, text messaging, email, and internet. The specific products and services required include AudioPrefill, AudioCommunicator, TM-Prefill, TM-Communicator, ACS-TM-Base SMS, along with all associated software licenses and support services. The contract term is five years (60 months) consisting of a base year plus four one-year ordering periods. Responses to demonstrate alternative capabilities must be submitted by October 16, 2026, at 10:00 AM Mountain Time to christine.jarvis@va.gov.
The solicitation is classified under NAICS Code 513210 with a $47 million size standard and Product Service Code 7A21 (Business Application Software – Perpetual License Software). The contracting office is located at 6162 South Willow Drive, Suite 300, Greenwood Village, CO 80111, ZIP 80111. Interested firms must submit a capability statement with supporting evidence demonstrating authorization from AudioCARE as the Original Equipment Manufacturer, along with responses to ten specific questions addressing socioeconomic status, SAM registration, company authorization, technical capabilities, relevant project experience, ownership practices, and customer references. AudioCARE is identified as the sole manufacturer and distributor with no authorized resellers, as AudioCARE maintains exclusive access to source code and configuration capabilities. Failure to provide all requested information will result in non-responsive determination.
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| File | Type | Posted |
|---|---|---|
| SOW VISN Audiocare -draft-.doc | DOC document |
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Special Notice Special Notice
| SUBJECT* |
| VISN AudioCare Products |
GENERAL INFORMATION
| CONTRACTING OFFICE’S ZIP CODE* |
| 80111 |
| SOLICITATION NUMBER* |
| 36C25927Q0005 |
| RESPONSE DATE/TIME/ZONE |
| 10-16-2026 10:00AM MOUNTAIN TIME, DENVER, USA |
| ARCHIVE |
| 30 DAYS AFTER THE RESPONSE DATE |
| RECOVERY ACT FUNDS |
| N |
| PRODUCT SERVICE CODE* |
| 7A21 |
| NAICS CODE* |
| 513210 |
| CONTRACTING OFFICE ADDRESS |
| Department of Veterans Affairs |
Network Contracting Office
NCO 19
6162 South Willow Drive, Suite 300 Greenwood Village CO 80111
POINT OF CONTACT*
Contract Specialist Christine Jarvis christine.jarvis@va.gov 303-712-5784
ADDITIONAL INFORMATION
AGENCY’S URL
URL DESCRIPTION
| AGENCY CONTACT’S EMAIL ADDRESS |
| christine.jarvis@va.gov |
EMAIL DESCRIPTION
DESCRIPTION
VISN AudioCare Products and Services
PRESOLICITATION NOTICE
-NONCOMPETITIVE-
VISN Audiocare Products and Services
The Department of Veterans Affairs, Network Contracting Office (NCO) 19, intends to award a non-competitive sole source firm fixed price contract to Payton Merger Sub II, LLC dba AudioCARE an Artera Company (AudioCARE) to provide Veterans Integrated Service Network (VISN) AudioCARE Products and Services. This is a proposed non-personnel contract which will provide additional software licenses for the existing AudioCARE Systems at VISN 19 Health Care Systems.
AudioCARE provides automated patient communications and self-help tools for appointments, pharmacy, clinical, and financial services via phone, text messaging, email, and internet All AudioCARE’s systems and applications are proprietary. AudioCARE is the sole manufacturer and distributor of its products and associated maintenance and support services. There are no authorized resellers, dealers or other third-party companies that can sell, service or support the AudioCARE products.
AudioCARE products and services include software license and support services. AudioCARE is the sole entity who can access the source code and configure the software for any changes involving interface configuration and testing.
The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to fulfill the AudioCARE need for:
· AudioPrefill
· AudioCommunicator
· TM-Prefill
· TM-Communicator
· ACS-TM-Base SMS
The contract shall be a 5-year (60-month) contract with a base year and 4 1-year ordering periods.
Only One Responsible Source and No Other Supplies or Services Will Satisfy Agency Requirements per 41 USC §3304(a)(1) as implemented by Revolutionary Federal Acquisition Regulations Overhaul (RFO) 6.103-1.
The applicable NAICS Code is 513210 and the size standard is $47 Million. Product Service Code (PSC) 7A21 Business Application Software (Perpetual License Software).
This notice of intent is not a request for competitive quotes. Responses received will be evaluated; however, a determination by the Government not to compete the proposed procurement based upon responses received to this notice is solely within the discretion of the Government.
No solicitation documents are available, and telephone requests will not be honored. However, if a firm believes it can meet the requirements it must furnish a capability statement and supporting evidence/information about its products, services, as well as authorization from the Original Equipment Manufacturer (OEM) to provide products/services by 10:00AM (Mountain Time) 10/16/2026 to: christine.jarvis@va.gov.
Supporting evidence must be furnished in sufficient detail to demonstrate the ability to comply with the above requirements. Responses received will be evaluated; however, a determination by the Government not-to-compete the proposed procurement based upon responses to this notice is solely within the discretion of the Government. If no responses are received, the Contracting Officer will proceed with the sole source requirement to proprietary Payton Merger Sub II, LLC dba AudioCARE an Artera Company (AudioCARE)
RESPONSES TO THIS NOTICE OF INTENT TO SOLE SOURCE SHALL INCLUDE ANSWERS/RESPONSES TO THE FOLLOWING:
1. What is your company’s Socioeconomic Status? (ex: small business, large business, Service Disabled Veteran Owned Small Business (SDVOSB), etc.)
2. What is your company’s SAM UEI and CAGE Code?
3. Is your company primarily engaged in retail or wholesale trade and normally sells the type of item being supplied?
4. Provide authorization from Payton Merger Sub II, LLC dba AudioCARE an Artera Company (AudioCARE) that your firm is authorized to provide the proprietary products and services.
5. Provide general and technical information describing your firm's products and services as well as experience on contracts requiring similar efforts to meet the program objectives.
6. Explain how your company has the capability and capacity to provide all the products and services as detailed in this notice.
7. List your company projects (Government and Commercial) that are similar in scope and size to this requirement.
8. Does your company take ownership or possession of the item(s) with its personnel, equipment, or facilities in a manner consistent with industry practice?
9. Provide GSA Contract Number, if applicable.
10. Provide references from other customers who are using these products and services.
*Failure to provide the information requested above (items 1-10) will be considered non-responsive and will not be considered a viable source.
Note: Contractors must have a current registration in the System for Award Management (SAM) at https://sam.gov/SAM/
See attached document: SOW VISN Audiocare -draft-.
| *= Required Field |
| Special Notice |
Special Notice
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