36C25926Q0641.docx

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R604--Tracking System
Solicitation number
36C25926Q0641
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This is a Performance Work Statement (PWS) for a web-based tracking system to support the Department of Veterans Affairs Veterans Health Administration (VHA) VISN 19. The VA seeks a comprehensive solution for receipt, tracking, management, reporting, and accountability of accountable mail, packages, and internal deliveries across all current and future VA facilities within VISN 19. The Contractor must provide all necessary resources including labor, materials, equipment, software, licenses, maintenance, technical support, upgrades, updates, training, and related services. The system must be scalable, secure, and support real-time operations with performance requirements including 99% uptime (excluding scheduled maintenance), 98% package scan and tracking accuracy rate, and specified system response times measured through automated monitoring reports and random sampling audits.

This is a pre-solicitation/Sources Sought announcement issued by the VA Network Contracting Office (NCO 19) with Solicitation Number 36C25926Q0641. The response deadline is July 27, 2026, at 14:00 Mountain Time. The contracting office is located in Greenwood Village, Colorado (ZIP 80111), with the place of performance at Rocky Mountain Regional VA Medical Center in Aurora, Colorado. The Product Service Code is R604 and the NAICS Code is 513210 (Software Publishers) with a small business size standard of 47 million dollars. Interested vendors must submit written responses indicating business size and point of contact information to Eric Adusei at eric.adusei@va.gov. This is a market research announcement only and does not obligate the Government to award a contract. All respondents must maintain active registration in the System for Award Management (SAM) at www.sam.gov.

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VHAECH (554) PACKAGE TRACKING SYSTEM

PWS

06/22/2025

SUBJECT*
Tracking System

GENERAL INFORMATION

CONTRACTING OFFICE’S ZIP CODE*
80111
SOLICITATION NUMBER*
36C25926Q0641
RESPONSE DATE/TIME/ZONE
07-27-2026 14:00 MOUNTAIN TIME, DENVER, USA
ARCHIVE
2 DAYS AFTER THE RESPONSE DATE
RECOVERY ACT FUNDS
N

SET-ASIDE

PRODUCT SERVICE CODE*
R604
NAICS CODE*
513210
CONTRACTING OFFICE ADDRESS
Department of Veterans Affairs

Network Contracting Office

NCO 19

6162 South Willow Drive, Suite 300 Greenwood Village CO 80111

POINT OF CONTACT*

Contracting specialist Eric Adusei (CS) Eric.Adusei@va.gov 303-712-5782

PLACE OF PERFORMANCE

ADDRESS
Rocky Mountain Regional VA Medical Center

1700 North Wheeling Street

Aurora CO

POSTAL CODE
80045

COUNTRY

ADDITIONAL INFORMATION

AGENCY’S URL

URL DESCRIPTION

AGENCY CONTACT’S EMAIL ADDRESS

EMAIL DESCRIPTION

DESCRIPTION

Description: Tracking System This is a REQUEST FOR INFORMATION/SOURCES SOUGHT ANNOUNCEMENT ONLY in support of the Rocky Mountain Regional VA Healthcare System located at 1700 North Wheeling Street. Aurora, CO 80045 and VISN 19. Due 07/27/2026 at 14:00 MT. It is neither a solicitation announcement nor a request for proposals or quotes and does not obligate the Government to award a contract. Requests for a solicitation will not receive a response. Responses to this Sources Sought must be in writing. The purpose of this sources sought announcement is for market research to make appropriate acquisition decisions and to gain knowledge of potential qualified vendors interested and capable of/to provide a quote.

Interested Vendors, please advise of 1) business size, and 2) point of contact information. To be considered as a small business for this scope the size standard for NAICS Code 513210 Software Publishers is 47 Million.

The Government is not obligated to, nor will it pay for or reimburse any costs associated with responding to this Sources Sought synopsis request. This notice shall not be construed as a commitment by the Government to issue a solicitation or ultimately award a contract, nor does it restrict the Government to a particular acquisition approach.

All offerors who provide goods or services to the United States Federal Government must have an active registration in the System for Award Management (SAM) at www.sam.gov.

Information is to be submitted by electronic delivery to eric.adusei@va.gov with the subject line “SOURCES SOUGHT” and shall be received no later than 14:00 Mountain time (MT) on Monday, July 27th, 2026. After reviewing the responses to this announcement, the Government may proceed with the acquisition, and a subsequent solicitation may be published.

SEE BELOW PWS FOR REQUITEMENTS SPECIFICATIONS:

Sources Sought Notice Sources Sought Notice

*= Required Field
Sources Sought Notice

Sources Sought Notice

PERFORMANCE WORK STATEMENT (PWS)

Web-Based Tracking System for Accountable Mail, Packages, and Internal Deliveries

1.0 INTRODUCTION

The Department of Veterans Affairs (VA), Veterans Health Administration (VHA), VISN 19, requires a Web-Based Tracking System (WTS) to support the receipt, tracking, management, reporting, and accountability of accountable mail, packages, and internal deliveries. The Contractor shall provide a complete solution that supports these operations across all current and future VA facilities within VISN 19 for the duration of the contract.

2.0 BACKGROUND

VISN 19 seeks to enhance tracking and accountability for all packages and mail deliveries by implementing a comprehensive, secure, web-based package tracking solution.

3.0 OBJECTIVE

Provide a comprehensive package tracking system that enables VA personnel to accurately and efficiently track, manage, and report on the movement and delivery of packages, accountable mail, and other tracked items throughout VISN 19 facilities.

4.0 SCOPE OF WORK

The Contractor shall provide all necessary resources, including labor, materials, equipment, software, licenses, maintenance, technical support, upgrades, updates, training, and related services required to implement, operate, maintain, and support the package tracking system. The solution must be scalable, secure, and support real-time operations.

5.0 PERFORMANCE REQUIREMENTS

The Contractor shall deliver a solution that meets the following performance objectives:

Performance Objective
Performance Standard / Metric
Method of Surveillance
5.1 System Availability
≥99% uptime (excluding scheduled maintenance)
Automated Monitoring Reports
5.2 Package Tracking Accuracy
98% package scan and tracking accuracy rate
Random Sampling / Audit
5.3 System Response Time
<3 seconds for all user-initiated actions during peak hours
System Logs / Testing
5.4 Data Security & Privacy
Compliance with VA security/privacy policies; no data breaches or unauthorized access
Security Scan / Audit
5.5 User Training
100% of designated VA staff trained within 30 days of deployment or upon employee onboarding
Training Records
5.6 Support Request Resolution
95% of service/support requests resolved within SLA timelines as defined in contract
Ticketing System Review
5.7 Technology Refresh
System components are current, supported, and not EOL/EOS; obsolete equipment replaced within 30 days of notification
Inventory Review / OEM Notices
5.8 Reporting Functionality
Reports generated as specified by VA within required timeframes
Report Review

6.0 REQUIRED SERVICES / TASKS

6.1 Deliver a fully functional, web-based package tracking system including, at minimum:

· Package/mail tracking software solution

· Barcode printers and peripherals

· Electronic signature capture functionality

· User administration and role-based access controls

· Customizable reporting and audit trail functions

6.2 Provide all required software licenses and subscription services.

6.3 Install, configure, test, and implement the system at designated VA sites.

6.4 Provide ongoing system maintenance, support, and help desk services.

6.5 Supply hardware replacement and technology refresh as needed to maintain operational capability.

6.6 Apply all software updates, patches, and upgrades as released by the software publisher.

6.7 Train VA personnel in effective use of all system components.

7.0 DELIVERABLES

Deliverable
Due Date
Acceptance Criteria
Project Work Plan
Within 14 days of contract award
VA approval
Deployment of Tracking System
Per order
Functional test and user acceptance
User Training Sessions
Per schedule / onboarding
95%+ trainee satisfaction feedback
Operational System (All Sites)
Per order
Meets functional requirements
Monthly Performance and Issue Reports
Monthly, by 5th business day
Complete and accurate
Technology Refresh / Obsolescence Remediation
Within 30 days of notification
System maintained in compliant state
Final Project Report
Upon completion/termination
All contractual requirements met

8.0 PERIOD OF PERFORMANCE

Five (5) years from award date. Individual orders will specify task-specific performance and delivery periods.

9.0 PLACE OF PERFORMANCE

Primary site:

Rocky Mountain Regional VA Medical Center, 1700 North Wheeling Street, Aurora, CO 80045 Additional VISN 19 locations may be added by order during the period of performance.

10.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES

As specified in individual orders, the government may provide workspace, utilities, and network access.

11.0 SECURITY AND PRIVACY REQUIREMENTS

The contractor shall comply with all current VA information security and privacy requirements, including safeguarding all sensitive data and timely reporting of any incidents.

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