36C25925Q0754_1.docx

36C25925Q0754

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

UEI:

EFT:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C259-25-AP -2061

660-26-1-121-0001 36C25925Q0754 -2025 Crystal Volmar, crystal.volmar@va.gov 09-1 -2025 :00 A M

MDT

36C259 Department of Veterans Affairs Network Contracting Office

NCO 19

6162 South Willow Drive, Suite 300 Greenwood Village CO 80111 X X 492110 1500 Employees N/A X Department of Veterans Affairs George E. Wahlen VAMC 500 Foothills Drive Salt Lake City UT 84148 36C259 Department of Veterans Affairs Network Contracting Office

NCO 19

6162 South Willow Drive, Suite 300 Greenwood Village CO 80111

Department of Veterans Affairs Financial Service Center PO Box 149971 Austin TX 78714-9971 877-353-9791 512-460-5221 See CONTINUATION Page Daily, Weekly and As-Needed Courier Services for George E.

Wahlen Salt Lake City VA Health Care System (VA) Primary Care in accordance with the Statement of Work.

All questions must be submitted to Crystal.Volmar@va.gov and received no later than :00 A M MDT on 09/0 /2025.

An amendment will be posted with answers to the submitted questions.

All offers must be emailed to Crystal.Volmar@va.gov and received no later than :00 A M MDT on 09/1 /2025.

Notice of SDVOSB total set-aside, page , applies to all items in this solicitation and requires signature.

Review the Special Standards of Responsibilities (SSRs) in section E.

and E.

on pages of this document.

Section D1. Limitation on Subcontracting Worksheet Applies.

See CONTINUATION Page X x Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

Name/Title:

Email:

Address:

Phone:

SAM UEI:

Cage Code:

TAX ID:

b. GOVERNMENT:

Contracting Officer Heather Clemons, heather.clemons@va.gov Department of Veterans Affairs Network Contracting Office

NCO 19

6162 South Willow Drive, Suite 300 Greenwood Village CO 80111

Contract Specialist Crystal Volmar, crystal.volmar@va.gov Department of Veterans Affairs Network Contracting Office

NCO 19

6162 South Willow Drive, Suite 300 Greenwood Village CO 80111

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Department of Veterans Affairs Financial Service Center PO Box 149971 Austin TX 78714-9971

FSC e-Invoice Contact Information: (877) 353-9791 FSC e-Invoice email: vafsccshd@va.gov All Invoices from the contractor shall be submitted electronically IAW VAAR Clause 852.232-72 Electronic Submission of Payment Requests. For any questions about the e-invoicing program, please contact the following:

Tungsten Network Client Services Phone: 1-877-489-6135 Link: https://www.tungsten-network.com/customer-campaigns/veteransaffairs/ VA Financial Service Center (FSC) Phone: 1-877-353-9791 For Invoice status tracking, the contractor should use the FSC Customer Engagement Portal, link: https://www.cep.fsc.va.gov/

B.2 STATEMENT OF WORK

STATEMENT OF WORK (SOW)

Description of Requirement The Contractor shall provide to-and-from courier services to/from the George E. Whalen Salt Lake City VA Health Care System (VA), in accordance with this Statement of Work (SOW). There will be daily routes, weekly routes, and as-needed courier services as defined within the SOW.

Courier services will pick up and deliver a variety of items to include but not be limited to; the transportation of pharmaceuticals, medical supplies, diagnostic specimens, prostheses equipment, office supplies, mail, sterile and contaminated instruments, all laboratory specimens (blood/body fluids), housekeeping supplies, equipment including wheelchairs and walkers, x-rays, other hand carried materials, and other items as required.

Pickup and delivery will occur between the Salt Lake City VA Medical Center (SLC VAMC), Community Based Outpatient Clinics (CBOC) and other locations as needed by the SLC VAMC Laboratory and Mail Room. Pickup at the SLC VAMC, delivery to the CBOCs, and return to the SLC VAMC will occur Monday-Friday with some exceptions as outlined in this SOW. Pickup and Deliveries from the SLC VAMC Laboratory to various destinations within a fifty (50) miles radius of SLC VAMC will have a one (1) dedicated weekly route but will mainly consist of as-needed pickups and deliveries. All pickups and deliveries will be performed on the same day, no items, whether pickups or deliveries, will be stored in personal or company vehicles, office buildings, or residences overnight.

Period of Performance Base year plus four option years.

Primary Places of Performance

Idaho Falls, ID 83401 Mon-Fri 0730-1700

Pocatello, ID 83201 Mon-Fri 0700-1700

South Ogden, UT 84403 Mon-Fri 0700-1800 Fri 0700-1630

Elko, NV 89801 Mon-Fri 0800-1630

Orem, UT 84057 Mon-Fri 0800-1630

Price, UT 84501 Mon-Fri 0800-1630

South Jordan, UT 84009 Mon-Fri 0800-1630

Roosevelt CBOC

245 West 200 North Roosevelt, UT 84066 Mon-Fri 0800-1630

Riverfront Medical Center Suite 300 St. George, UT 84790 Mon-Fri 0800-1630

North Logan, UT 84341 Mon-Fri 0800-1630

Salt Lake City, UT 84113 Lab hours 24/7, (SLC Cage 24/7)

VA Downtown Office Building (Federal Building)

405 S. Main St. Suite 500 Salt Lake City, UT 84111 Mon-Fri 0800-1600

Definitions and Acronyms BPA: Blanket Purchase Agreement CBOC: Community Based Outpatient Clinic CDC: Center for Disease Control Contracting Officer (CO) – The person executing this contract on behalf of the Government with the authority to enter and administer contracts and make related determinations and findings.

Contracting Officer’s Representative (COR) – A person appointed by the CO to take necessary action to ensure the Contractor performs in accordance with and adheres to the specifications contained in the contract and to protect the interest of the Government. The COR shall report to the CO promptly any indication of non-compliance in order that appropriate action can be taken.

CPARS: Contractor Performance Assessment Reporting System, which is the official Government reporting system for Contractor past performance on awards.

DOT: U.S. Department of Transportation HIPAA: Health Insurance Portability and Accountability Act OSHA: U.S. Occupational Health and Safety Administration POP: Period of Performance QASP: Quality Assurance Surveillance Plan VA: VA Health Care System SOW: Work Statement

Scope of Work Salt Lake City VA Health Care System (VA) requires courier services. The Contractor shall provide all necessary management, labor, equipment, vehicles, gasoline, personnel, transportation, directional materials, information security (HIPAA), and insurance to provide courier services to and from the locations and outlined within the SOW.

The contractor agrees to provide regularly scheduled pickups, Monday through Friday, of a variety of items to and from the addresses listed under “Primary Places of Performance” and provide as-needed services as defined under “As-needed Performance Routes.”

All work is to be performed in accordance with applicable federal, state, and local regulations or ordinances, including but not limited to any specified regulations for information security (HIPAA), dangerous goods, diagnostic specimens, or bio-hazardous materials.

Performance:

The Contractor agrees to attend any post award meetings convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subcontractor 42.5. The Contracting Officer (CO), Contracting Officer Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

Training Requirements All contract employees performing courier services will be required to complete the following within fifteen (15) calendar days of the contract award or before performing courier services, whichever comes first.

· Hazardous Materials: Shipping Infectious Substance under DOT regulation (TMS#8001138)

· Privacy Training for Federal Contractors (TMS# 4502627) The Training Management System (TMS) classes will be provided by the SLC VAMC at no fee to the Contractor. Additional TMS training may become necessary throughout the life of this contract. The COR will work with the Contractor on a reasonable timeframe for completion of new requirements if they should arise.

Personal Identity Verification (PIV) All contract employees who access buildings under this contract or perform the courier services must obtain a Personal Identity Verification (PIV) badge through the SLC VAMC PIV office. The PIV badge must be issued before the handling or transporting of any products. The PIV badge will be visible and on the contract employees during the performance of courier services.

The COR will work with the contractor and assist with the PIV process. It is the responsibility of the contractor to inform the COR of any issues or concerns with the PIV badge after issue and throughout the contract.

Record Keeping The Contractor shall be responsible for supplying, completing, and submitting all reports required and/or requested by any federal, state, and/or local government agency, as required by law, ordinance, and/or regulations that pertain to the supplies and services provided under this contract.

The Contractor’s drivers shall be required to maintain a record log of courier pick-ups and deliveries, indicating times and dates of pick-ups, deliveries, number of containers/totes and/or loose items, name of Contractor employee and initial when required.

The Contractor shall be responsible for maintaining a logbook dictating:

· times and dates of pickup from SLC VAMC and who the Contractor employee was and number of items

· time, dates, and initials of who received items at CBOC or delivery location and who the Contractor employee was and number of items

· time and dates of when non laboratory items were dropped off at SLC VAMC and who the Contractor employee was and number of items

· time, dates and initials of who received items at SLC VAMC LAB and who the Contractor employee was and number of items

· medical supply pick ticket number when available Some items being transported from SLC VAMC to various locations will be stored in a locked area at the SLC VAMC known as “the cage.” The contractor shall sign off on provided log in the courier cage when picking up and dropping off parcels in the cage.

The Contractor shall provide the COR with a copy of the logbook template within five (5) business days of award. A copy of the logbook will be made available to COR on the first business day of the month for the previous month. The logbook may be requested by the COR at any time during the month for quality assurance checks, upon request of the logbook by the COR the contractor will have two (2) business days to produce the requested information.

If the contractor has questions or concerns regarding records, the COR will provide the contractor with copies of any reference documents and/or materials within fifteen (15) business days upon receipt of a written request.

Courier Routes Courier services will pick up and deliver a variety of items* to include but not be limited to; the transportation of pharmaceuticals, medical supplies, diagnostic specimens, prostheses equipment, office supplies, mail, sterile and contaminated instruments, all laboratory specimens (blood/body fluids), housekeeping supplies, equipment including wheelchairs and walkers, x-rays, other hand carried materials, and other items as required.

*Items will be secured (locked) at-all times while in the possession of the contractor.

Scheduled Courier routes shall be provided Monday through Friday, except for federal holidays. Any non-traditional holiday declared by the President of the United States, the Contractor shall consult the COR if services are needed for that day (example: if Christmas Eve is declared a Holiday). The ten federal holidays observed by the Federal Government are: New Year’s Day; Martin Luther King, Jr.’s Birthday; Washington’s Birthday; Memorial Day; Juneteenth; Independence Day; Labor Day; Columbus Day; Veterans Day; Thanksgiving Day; and Christmas Day.

Courier services and routes shall be to and from the designated pick-up and delivery points as specified below in the SOW as noted in the “Daily, Weekly, or As-Needed Performance Routes.”

Pickup/Delivery Locations within the SLC VAMC Hospital Campus.

1. SLC VAMC Pickup & Delivery, SLC VAMC: BUILDING 14 // ROOM 1A daily (Monday through Friday Routes #1-#9)

1. SLC VAMC Delivery, SLC VAMC LAB: BUILDING 14 // ROOM 1B17 daily (Monday through Friday for routes #1-#9)

1. SLC VAMC Pickup, SLC VAMC PHARMACY: BUILDING 01 // ROOM GB03 (Monday through Friday for routes #1-#9)

1. SLC VAMC Pick up & Delivery, SLC VAMC BUILDING 14 // B03 daily (Monday through Friday for route #10)

Daily Performance Routes

1. Route #1 – Pick-up from SLC VAMC in SLC, UT, deliver/pickup from Idaho Falls CBOC, return to SLC VAMC in SLC UT

1. Route #2 – Pick-up from SLC VAMC in SLC, UT, deliver/pickup from Pocatello CBOC, return to SLC VAMC in SLC UT

1. Route #3 – Pick-up from SLC VAMC in SLC, UT, deliver/pickup from Ogden CBOC, return to SLC VAMC in SLC UT

1. Route #4 – Pick-up from SLC VAMC in SLC, UT, deliver/pickup from Elko CBOC, return to SLC VAMC in SLC UT

1. Route #5 – Pick-up from SLC VAMC in SLC, UT, deliver/pickup from Orem CBOC, return to SLC VAMC in SLC UT

1. Route #6 – Pick-up from SLC VAMC in SLC, UT, deliver/pickup from Price CBOC, return to SLC VAMC in SLC UT

1. Route #7 – Pick-up from SLC VAMC in SLC, UT, deliver/pickup from Roosevelt CBOC, return to SLC VAMC in SLC UT

1. Route #8 – Pick-up from SLC VAMC in SLC, UT, deliver/pickup from St. George CBOC, return to SLC VAMC in SLC UT

1. Route #9 – Pick-up from SLC VAMC in SLC, UT, deliver/pickup from Cache CBOC, return to SLC VAMC in SLC UT

1. Route #10- Pick-up from SLC VAMC Mail Room in SLC, UT, deliver/pickup from Federal Building, downtown SLC and return to SLC VAMC Mail Room in SLC UT VA Health Care System normal hours of operation are Monday through Friday with times shown in “Places of Performance.” The SLC VAMC Laboratory in Salt Lake City, UT is open 24/7.

Pickups and deliveries at all CBOCs shall occur Monday through Friday between the hours of 12:00 PM and 5:00 PM Local Time. The exact time for each CBOC pickup/drop-off will be in accordance with CBOC need and can be adjusted, within the 12:00 PM and 5:00 PM time frames, with a 96-hour notice provided to the contractor by the COR. See “CBOC Performance Times” for list of CBOC pickup and delivery requirements at time of contract award.

Daily maximum transport requirements for each CBOC are:

· Lab – two (2) to three (3) specimen tote bags per CBOC

· Logistics – up to eight (8) totes per CBOC

· Pharmacy – one (1) to two (2) boxes per CBOC

· Prosthetics – up to one (1) large box (example: wheelchair) per CBOC

· Environmental Management – one (1) tote per CBOC

· Miscellaneous boxes, bags, and small equipment – two (2) per CBOC

· Totes are approximately 16 inches high x 30 inches long x 20 inches wide. They may vary in size. Routine delivery totes shall not exceed fifty pounds. Some of the packages/boxes may be of odd dimensions, for example, those containing crutches, canes, and paper supplies. Totes may contain office and medical supplies, interoffice mail, medical records, medications/prescriptions, etc.

· Boxed wheelchairs are considered routine delivery items.

The Contractor shall be required to make pick-ups and deliveries at all Community Based Outpatient Clinics (CBOC) at the hours listed below (Local Time), excluding federal holidays, any non-traditional holiday, declared by the President, the Contractor will contact the COR to determine if scheduled courier services are needed for that day.

CBOC Performance Times

*Plus or minus 15 minutes (+/- 15min) Due to travel distance, it is understood there may be some variation in arrival times at CBOC locations, any arrival time outside 15 minutes before or after “CBOC Performance Time” will be communicated to the COR or the CBOC delegate, identified by the COR.

Due to the geographical region and proximity of CBOCs, it is anticipated that deliveries to the SLC VAMC will occur after normal business hours; therefore, for security reasons, Contractor employee(s) shall enter SLC VAMC through the Side Entrance close to the ER labeled 1A13 or alternate location if designated by COR. Contractor personnel shall limit their movement within SLC VAMC to designated areas only.

Weekly Performance Route

1. *Route #1 – Pick-up from SLC VAMC Lab in SLC, UT at 0800, and deliver to Utah Public Health every Monday *If a Federal Holiday falls on the scheduled delivery day, then the delivery route will be completed the following day.

As-Needed Performance Routes SLC VAMC requires as-needed courier services available 24 hours a day, 7 days a week, 365 days a year (this includes federal holidays) for Routine, STAT and urgent pickup/deliveries for laboratory/pharmacy items.

Examples Include:

University of Utah Hospital (H and I) Histocompatibility and Immunogenetics 201 S president Circle, Room 408, SLC, UT 84112 American Red Cross 6616 South 900 East SLC, Utah 84121 University of Utah in Patient Pharmacy 201 S president Circle Room 408, SLC, UT 84112 Definition Routine route: pickup/delivery within a 50-mile radius of the SLC VAMC Main Campus. Pickup and Delivery must be completed within four (4) hours of call for service.

Urgent routes: pickup/delivery within a 50-mile radius of the SLC VAMC Main Campus. Pickup and Delivery must be completed within two (2) hours of call for service.

STAT routes: pickup/delivery within a 50-mile radius of the SLC VAMC Main Campus. Pickup and Delivery must be completed within one (1) hours of call for service.

Additional Courier Requirements Laboratory specimen containers for delivery and pickup are approximately 16 inches high x 30 inches long x 20 inches wide; however, they may vary in size.

The Contractor shall deliver/pick-up empty containers for each location and deliver/pick-up a fully packed container for the return trip. Laboratory specimens, i.e. body fluids, will be properly packaged by the VA personnel for transportation. All specimens must be transported in accordance with Department of Transportation (DOT) regulations.

Reference: eCFR :: 49 CFR 173.134 -- Class 6, Division 6.2—Definitions and exceptions..

Some containers/packages may require special handling and will be marked “Fragile” or “This Side Up.” The Contractor shall comply with all special handling instructions marked on containers/packages.

Environmental Controls Per The Joint Commission (TJC) the Contractor shall be responsible to maintain a temperature-controlled environment between 72 to 78 degrees Fahrenheit (22.2 -25.6 C) and a maximum relative humidity of sixty (60) percent in vehicles during transport.

Per CDC Guidelines, lab specimens shall be maintained at 35.6 to 46.4 degrees Fahrenheit (2-8 degrees C) with the use of adequate refrigerant packs (to be supplied by VA) for all deliveries of laboratory specimens or supplies.

Items must be kept out of contact with environmental hazards such as dust, snow, and rain.

The Contractor employee(s) shall not leave vehicles in extreme heat or cold while specimens, sterile supplies, and pharmaceuticals are being transported. The Contractor shall be responsible for failures to ensure established environmental controls are maintained, of which results in damage or deterioration of laboratory specimens, medications, supplies, or pharmaceuticals.

Should specimens and/or transported items be lost, broken, or otherwise damaged, the Contractor shall be required to submit a preliminary summary incident report to the COR within 24 hours of the incident. The Contractor shall then provide a written incident report explaining the details of the incident; specifically, what caused the incident (who, what, where, when, and how) within seventy-two hours of the incident. The Contractor understands that they are liable for items lost or damaged during services. The Contractor will reimburse the VA for lost or damaged items through a reduction of invoice or other arranged method.

Bloodborne Pathogens Due to the nature of this SOW, the Contractor should not physically encounter bloodborne pathogens as a regular part of their job during transportation. They will be transporting a variety of items prepackaged by VA employees that will include bloodborne pathogens, but no personal contact should be made with the actual containers that hold specimens. In the event of an unforeseen circumstance where an exposure occurs the Contractor must comply with the OSHA Standard Number 1910.1030 as applicable.

Reference:1910.1030 - Bloodborne pathogens. | Occupational Safety and Health Administration (osha.gov) If the Contractor obtains information that a person providing services under this contract may be infected with a blood borne pathogen or becomes exposed to a blood borne pathogen, the Contractor shall immediately advise the COR. It is the responsibility of the contractor to handle the medical and safety needs of their employee if exposure should occur.

HIPAA Compliance The Contractor must adhere to the provisions of Public Law 104-191, Health Insurance Portability and Accountability Act (HIPAA) of 1996 and the National Standards to Protect the Privacy and Security of Protected Health Information (PHI).

Contingency Plan

1. Inclement weather. The Contractor shall develop a contingency plan within five (5) business days after award to address possible inclement weather conditions. The plan shall provide all Community Based Outpatient Clinics, VA laboratory staff at SLC VAMC, and the COR with notifications early enough to provide the appropriate staff time to notify veteran patients that laboratory services need to be rescheduled. The Contractor shall immediately notify the COR and designated alternate via phone and email communications of emergent road closures authorized by the Utah or Idaho DOT.

1. The Contractor shall develop a contingency plan within five (5) business days to ensure uninterrupted daily scheduled courier services for VA. This plan shall be reviewed annually by the Contractor, the COR, and other designated VA lab personnel.

Contractor Vehicles Contractor vehicles used in the performance of this contract must be insured and meet the minimum requirements as mandated by the States of Utah, Idaho, or other states as applicable if using personal Contractor employee vehicles. It is the responsibility of the contractor to provide appropriate vehicles that meet the needs of this SOW.

It is recommended, but not required that, each vehicle used in the performance of this contract be adequately stocked with at least one current/up-to-date complete “Spill Kit” for a bio-hazard clean-up in case of leakage or accidental discharge from a container.

Upon request, the Contractor shall provide certified proof of automobile liability insurance for all vehicles used by the Contractor in the performance of this contract. The COR or person delegated by the COR and CO reserve the right to inspect any vehicle used to provide courier services during the performance of this contract to ensure it meets the specifications of the SOW.

Contractor vehicles must be maintained in a sanitary clean condition, absent from foreign debris and contaminants.

All vehicles must be in good working condition with all doors and trunks able to fully close and lock. Unattended vehicles with VA contents shall always be locked.

The following types of vehicles are prohibited from use under the contract:

a) Bicycles

b) Motorcycles

c) Vehicles without a secure cargo area, such as convertibles

d) Pickup truck beds unless able to be temperature regulated per this SOW.

Contractor Drivers/Personnel - The Contractor shall review the HHS OIG List of Excluded Individuals/Entities on the HHS OIG web site at http://oig.hhs.gov/exclusions/index.asp to ensure all proposed Contractor employee(s) are not listed. By signing the contract, the Contractor certifies that the HHS OIG List of Excluded Individuals/Entities has been reviewed and that proposed Contractor employee(s) are not listed as of the date the contract was signed.

Contractor drivers must maintain a valid driver’s license for the type of vehicle operated as required by the State they are licensed in.

Contractor personnel, while performing the services of this contract, shall conduct themselves in a professional business-like manner.

Smoking is permitted only in designated areas when Contractor personnel are on VA Health Care System or CBOC facilities. Smoking is not allowed within vehicles when carrying and transporting delivery items.

The Contractor’s drivers are required to notify the assigned COR or delegate during normal business hours of any unusual events that impede him/her in making delivery as required by the contract.

Indemnification The contractor shall be liable for and shall indemnify and hold harmless the Government against all actions or claims for loss of or damage to property or the injury or death of persons, arising out of or resulting from the fault, negligence, or act or omission of the Contractor, its agents, or employees.

Contractor Support for Employees This is not a personal services contract. The Contractor shall be responsible for supervision of its employees under this contract

Problem Resolution The COR upon discussion with contractor and VA personnel will resolve complaints concerning Contractor relations with Government employees and/or patients. The COR is the final authority on validating complaints. Contracted services must continue during complaint resolutions.

Reports and Deliverables The Contractor shall be responsible for complying with all reporting and deliverable requirements established by the contract. The contractor shall be responsible for assuring the accuracy and completeness of all reports and other documents as well as the timely submission of each. The contractor shall comply with the contract requirements regarding the appropriate reporting formats, instructions, submission timetables, and technical assistance as required. All reports and deliverables are to be sent by electronic mail unless otherwise specified by the COR.

The following are brief descriptions of required documents that must be submitted by Contractor:

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

The Contractor will be evaluated in accordance with the QASP.

The QASP provides a systematic method to evaluate performance for the stated contract.

This QASP explains the following:

0. What will be monitored?

0. How monitoring will take place.

0. Who will conduct the monitoring?

0. How monitoring efforts and results will be documented.

This QASP does not detail how the Contractor accomplishes the work. Rather, the QASP is created with the premise that the Contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the Contractor through contract modification. Copies of the original QASP and revisions shall be provided to the Contractor and Government officials implementing surveillance activities.

Government Roles and Responsibilities:

The following personnel shall oversee and coordinate surveillance activities.

0. Contracting Officer’s Representative (COR) – The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the Contractor’s performance. The COR shall keep a quality assurance file. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf.

Performance Standards:

The Contractor is responsible for performance of ALL terms and conditions of the contract. CORs will provide contract progress reports quarterly to the CO reflecting performance on this plan and all other aspects of the resultant contract. The performance standards outlined in this QASP shall be used to determine the level of Contractor performance in the elements defined. Performance standards define desired services. The Government performs surveillance to determine the level of Contractor performance to these standards.

Methods of QA Surveillance:

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

· Direct observation: 100% surveillance

· Periodic inspections: inspections scheduled and reported quarterly per COR delegation or as needed.

· Validated customer complaints: data will be collected from actual patient/VA employee complaints. Complaints will be investigated and verified.

· Random sampling: Contractor logbooks will be reviewed by COR for compliance.

· Verification and/or documentation provided by Contractor: Contractor provided information on services provided to COR.

Performance Requirements:

The Performance Requirements are listed below. The Government shall use these standards to determine Contractor performance and shall compare Contractor performance to the standard and assign a rating. At the end of the performance period, these ratings will be used, in part, to establish the past performance of the Contractor on the contract and for purposes of providing the CO with information for inclusion on CPARS:

Requirement

Method

If Contractor performance does not meet the Acceptable Quality level, the CO shall inform the Contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the CO shall document the discussion and place it in the contract file. When the COR and the CO determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR), and present it to CO. The CO will in turn review and will present to the Contractor's program manager for corrective action.

The Contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the Contractor is required to prepare a corrective action plan to document how the Contractor shall correct the unacceptable performance and avoid a recurrence.

The CDR will also state how long after receipt the Contractor must present this corrective action plan to the CO. The Government shall review the Contractor's corrective action plan to determine acceptability. The CO is ultimately responsible for the final determination of the adequacy of the Contractor’s performance and the acceptability of the Contractor’s corrective action plan. Any CDRs may become a part of the supporting documentation for any contractual action deemed necessary by the CO or for purposes of reporting Contractor past performance on CPARS.

B.3 PRICE/COST SCHEDULE

ITEM INFORMATION

DAILY COURIER SERVICE FOR CBOC'S, HOSPITAL, LABORATORY

Contract Period: Base POP Begin: 10-01-2025 POP End: 09-30-2026 PRINCIPAL NAICS CODE: 492110 - Couriers and Express Delivery Services PRODUCT/SERVICE CODE: R602 - Support - Administrative: Courier/Messenger

WEEKLY PERFORMANCE RUN TO UTAH PUBLIC HEALTH

POP Begin: 10-01-2025 POP End: 09-30-2026

AS NEEDED - ROUTINE RUN WITHIN 50 MILES OF SLCVA

POP Begin: 10-01-2025 POP End: 09-30-2026

AS NEEDED - STAT RUN WITHIN 50 MILES OF SLCVA

POP Begin: 10-01-2025 POP End: 09-30-2026

AS NEEDED - URGENT RUN WITHIN 50 MILES OF SLCVA

POP Begin: 10-01-2025 POP End: 09-30-2026

DAILY COURIER SERVICE FOR CBOC'S, HOSPITAL, LABORATORY

Contract Period: Option 1 POP Begin: 10-01-2026 POP End: 09-30-2027

WEEKLY PERFORMANCE RUN TO UTAH PUBLIC HEALTH

POP Begin: 10-01-2026 POP End: 09-30-2027

AS NEEDED - ROUTINE RUN WITHIN 50 MILES OF SLCVA

POP Begin: 10-01-2026 POP End: 09-30-2027

AS NEEDED - STAT RUN WITHIN 50 MILES OF SLCVA

POP Begin: 10-01-2026 POP End: 09-30-2027

AS NEEDED - URGENT RUN WITHIN 50 MILES OF SLCVA

POP Begin: 10-01-2026 POP End: 09-30-2027

DAILY COURIER SERVICE FOR CBOC'S, HOSPITAL, LABORATORY

Contract Period: Option 2 POP Begin: 10-01-2027 POP End: 09-30-2028

WEEKLY PERFORMANCE RUN TO UTAH PUBLIC HEALTH

POP Begin: 10-01-2027 POP End: 09-30-2028

AS NEEDED - ROUTINE RUN WITHIN 50 MILES OF SLCVA

POP Begin: 10-01-2027 POP End: 09-30-2028

AS NEEDED - STAT RUN WITHIN 50 MILES OF SLCVA

POP Begin: 10-01-2027 POP End: 09-30-2028

AS NEEDED - URGENT RUN WITHIN 50 MILES OF SLCVA

POP Begin: 10-01-2027 POP End: 09-30-2028

DAILY COURIER SERVICE FOR CBOC'S, HOSPITAL, LABORATORY

Contract Period: Option 3 POP Begin: 10-01-2028 POP End: 09-30-2029

WEEKLY PERFORMANCE RUN TO UTAH PUBLIC HEALTH

POP Begin: 10-01-2028 POP End: 09-30-2029

AS NEEDED - ROUTINE RUN WITHIN 50 MILES OF SLCVA

POP Begin: 10-01-2028 POP End: 09-30-2029

AS NEEDED - STAT RUN WITHIN 50 MILES OF SLCVA

POP Begin: 10-01-2028 POP End: 09-30-2029

AS NEEDED - URGENT RUN WITHIN 50 MILES OF SLCVA

POP Begin: 10-01-2028 POP End: 09-30-2029

DAILY COURIER SERVICE FOR CBOC'S, HOSPITAL, LABORATORY

Contract Period: Option 4 POP Begin: 10-01-2029 POP End: 09-30-2030

WEEKLY PERFORMANCE RUN TO UTAH PUBLIC HEALTH

POP Begin: 10-01-2029 POP End: 09-30-2030

AS NEEDED - ROUTINE RUN WITHIN 50 MILES OF SLCVA

POP Begin: 10-01-2029 POP End: 09-30-2030

AS NEEDED - STAT RUN WITHIN 50 MILES OF SLCVA

POP Begin: 10-01-2029 POP End: 09-30-2030

AS NEEDED - URGENT RUN WITHIN 50 MILES OF SLCVA

POP Begin: 10-01-2029 POP End: 09-30-2030

B.4 IT CONTRACT SECURITY

VA INFORMATION AND INFORMATION SYSTEM SECURITY/PRIVACY

1. GENERAL

Contractors, contractor personnel, subcontractors, and subcontractor personnel shall be subject to the same Federal laws, regulations, standards, and VA Directives and Handbooks as VA and VA personnel regarding information and information system security.

2. ACCESS TO VA INFORMATION AND VA INFORMATION SYSTEMS

a. A contractor/subcontractor shall request logical (technical) or physical access to VA information and VA information systems for their employees, subcontractors, and affiliates only to the extent necessary to perform the services specified in the contract, agreement, or task order.

b. All contractors, subcontractors, and third-party servicers and associates working with VA information are subject to the same investigative requirements as those of VA appointees or employees who have access to the same types of information. The level and process of background security investigations for contractors must be in accordance with VA Directive and Handbook 0710, Personnel Suitability and Security Program. The Office for Operations, Security, and Preparedness is responsible for these policies and procedures.

c. Contract personnel who require access to national security programs must have a valid security clearance. National Industrial Security Program (NISP) was established by Executive Order 12829 to ensure that cleared U.S. defense industry contract personnel safeguard the classified information in their possession while performing work on contracts, programs, bids, or research and development efforts. The Department of Veterans Affairs does not have a Memorandum of Agreement with Defense Security Service (DSS). Verification of a Security Clearance must be processed through the Special Security Officer located in the Planning and National Security Service within the Office of Operations, Security, and Preparedness.

d. Custom software development and outsourced operations must be located in the U.S. to the maximum extent practical. If such services are proposed to be performed abroad and are not disallowed by other VA policy or mandates, the contractor/subcontractor must state where all non-U.S. services are provided and detail a security plan, deemed to be acceptable by VA, specifically to address mitigation of the resulting problems of communication, control, data protection, and so forth. Location within the U.S. may be an evaluation factor.

e. The contractor or subcontractor must notify the Contracting Officer immediately when an employee working on a VA system or with access to VA information is reassigned or leaves the contractor or subcontractor's employ. The Contracting Officer must also be notified immediately by the contractor or subcontractor prior to an unfriendly termination.

3. VA INFORMATION CUSTODIAL LANGUAGE

a. Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor/subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA. This clause expressly limits the contractor/subcontractor's rights to use data as described in Rights in Data - General, FAR 52.227-14(d) (1).

b. VA information should not be co-mingled, if possible, with any other data on the contractors/subcontractor's information systems or media storage systems in order to ensure VA requirements related to data protection and media sanitization can be met. If co-mingling must be allowed to meet the requirements of the business need, the contractor must ensure that VA's information is returned to the VA or destroyed in accordance with VA's sanitization requirements. VA reserves the right to conduct on site inspections of contractor and subcontractor IT resources to ensure data security controls, separation of data and job duties, and destruction/media sanitization procedures are in compliance with VA directive requirements.

c. Prior to termination or completion of this contract, contractor/ subcontractor must not destroy information received from VA, or gathered/ created by the contractor in the course of performing this contract without prior written approval by the VA. Any data destruction done on behalf of VA by a contractor/subcontractor must be done in accordance with National Archives and Records Administration (NARA) requirements as outlined in VA Directive 6300, Records and Information Management and its Handbook 6300.1 Records Management Procedures, applicable VA Records Control Schedules, and VA Handbook 6500.1, Electronic Media Sanitization. Self-certification by the contractor that the data destruction requirements above have been met must be sent to the VA Contracting Officer within 30 days of termination of the contract.

d. The contractor/subcontractor must receive, gather, store, back up, maintain, use, disclose and dispose of VA information only in compliance with the terms of the contract and applicable Federal and VA information confidentiality and security laws, regulations and policies. If Federal or VA information confidentiality and security laws, regulations and policies become applicable to the VA information or information systems after execution of the contract, or if NIST issues or updates applicable FIPS or Special Publications (SP) after execution of this contract, the parties agree to negotiate in good faith to implement the information confidentiality and security laws, regulations and policies in this contract.

e. The contractor/subcontractor shall not make copies of VA information except as authorized and necessary to perform the terms of the agreement or to preserve electronic information stored on contractor/subcontractor electronic storage media for restoration in case any electronic equipment or data used by the contractor/subcontractor needs to be restored to an operating state. If copies are made for restoration purposes, after the restoration is complete, the copies must be appropriately destroyed.

f. If VA determines that the contractor has violated any of the information confidentiality, privacy, and security provisions of the contract, it shall be sufficient grounds for VA to withhold payment to the contractor or third party or terminate the contract for default or terminate for cause under Federal Acquisition Regulation (FAR) part 12.

g. If a VHA contract is terminated for cause, the associated BAA must also be terminated and appropriate actions taken in accordance with VHA Handbook 1600.01, Business Associate Agreements. Absent an agreement to use or disclose protected health information, there is no business associate relationship.

h. The contractor/subcontractor must store, transport, or transmit VA sensitive information in an encrypted form, using VA-approved encryption tools that are, at a minimum, FIPS 140-2 validated.

i. The contractor/subcontractor's firewall and Web services security controls, if applicable, shall meet or exceed VA's minimum requirements. VA Configuration Guidelines are available upon request.

j. Except for uses and disclosures of VA information authorized by this contract for performance of the contract, the contractor/subcontractor may use and disclose VA information only in two other situations: (i) in response to a qualifying order of a court of competent jurisdiction, or (ii) with VA's prior written approval.