36C25924Q0072.docx

36C25924Q0072

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE

DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a.

PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

UEI:

EFT:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE

ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26.

TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212

-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNAT

URE OF OFFEROR/CONTRACTOR

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C25924Q0072 11-16-2023 Frankie Basham 918.577.3923 11-27-2023 10:00

CST

36C259 Department of Veterans Affairs Network Contracting Office

NCO 19

6162 South Willow Drive, Suite 300 Greenwood Village CO 80111 X X 561720 $22 Million N/A X Department of Veterans Affairs Jack C. Montgomery VA Medical Center 1011 Honor Heights Drive Muskogee OK 74401 36C259 Department of Veterans Affairs Network Contracting Office

NCO 19

6162 South Willow Drive, Suite 300 Greenwood Village CO 80111

Department of Veterans Affairs Financial Service Center PO Box 149971 Austin TX 78714-9971 See CONTINUATION Page Window Washing Services at Jack C. Montgomery VA Medical Center and Earnest Childers VA Health Care Center.

Email solicitation: frances.basham@va.gov by date and time in block 8 above.

See CONTINUATION Page X X Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C259 Department of Veterans Affairs Network Contracting Office

NCO 19

6162 South Willow Drive, Suite 300 Greenwood Village CO 80111

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

B.2 PERFORMANCE WORK STATEMENT (PWS)

WINDOW WASHING SERVICES

Jack C. Montgomery Veterans Affairs Medical Center (JCMVAMC) Earnest Childers Veterans Affairs Healthcare Center (ECHCC) Veterans Health Administration (VHA) Department of Veterans Affairs (VA)

PURPOSE

The VA requires a contractor to perform window washing services with the intent of producing clean windows through the assigned areas of EOVAHCS, including exterior and interior windows, per this PWS, in a cost effective, efficient, and safe manner, while contributing to the VA Mission.

LOCATIONS

Services are required at the following locations:

Exterior windows: Jack C. Montgomery Veterans Affairs Medical Center (JCMVAMC) - 1011 Honor Heights Drive Muskogee, OK 74401 Interior windows: Earnest Childers VA Health Care Center (ECHCC) - 8921 S. Mingo Road, Tulsa, OK 74133

DESIRED SERVICE RESULTS

The purpose of this contract is to engage a Contractor who can provide Window Washing Services to the Buildings identified in this PWS at JCMVAMC and ECHCC. This includes exterior Window Washing Services which result in all windows and screens being free of insect nests, dirt, film, smudges, streaks, debris, water, and other foreign matter as well as damage-free. The JCMVAMC Buildings which require Window Washing do not exceed fourteen (14) stories in height. Tallest building is the towers located in pictures 1 and 2 measured from the rear of the building. This also includes window washing services at ECHCC which will result in windows being free of dirt, film, smudges, streaks, debris, water, and other foreign matter, as well as damage free. The Contractor shall furnish all contract oversight, management, supervisory and sufficient, Technically Trained personnel, uniforms, equipment, materials, supplies, storage, insurances, and transportations necessary to provide commercial Window Washing Services for JCMVAMC and ECHCC in accordance with this PWS.

FREQUENCY

Service must be accomplished within the months of April and October.

Service must be performed between April 1st and April 30th and October 1st and October 30th, performed in accordance with this PWS and by the awarded Contractor.

1. DEFINITIONS

Contractor Employees – has the same meaning as Contractor Personnel Contractor Personnel - has the same meaning as Contractor Employees COR – Contracting Officer’s Representative SDS - Safety Data Sheet Services - Window Washing Services Technically Trained Personnel – are personnel and/or employees who shall be suitably knowledgeable in the Window Washing field and have a background with appropriate use of chemicals, in order to satisfactorily perform services in accordance with the PWS. Also known as Contractor Personnel or Contractor Employees or Technicians.

VA Mission - To fulfill President Lincoln's promise "To care for him who shall have borne the battle, and for his widow, and his orphan" by serving and honoring the men and women who are America's veterans.

CONTRACTING TASKS and REQUIREMENTS Non-Personal Services: This Contract will be a non-personal services contract. The Contractor, its employees, agents, and subcontractors shall not be considered VA employees for any purpose of fulfilling the PWS and shall be considered employees of the Contractor.

Access to Supervisor: The Contractor shall provide a means for Contractor employees to contact their site supervisor anytime while performing services under this Contract at JCMVAMC and ECHCC. The working supervisor will coordinate via email or phone with the COR for each Performance of Service using the contact details listed in the Contract. The working supervisor will be responsible for directing the activity of crew members.

Tasks and Requirements: Contractor is required to perform services so that all windows and screens are free of dirt, film, smudges, streaks, debris, water, and other foreign matter because of Services performed in accordance with this PWS.

During the performance of Services at JCMVAMC, the Contractor is required to:

a) Remove and clean window screens,

b) Clean windows

c) Clean frames, sills, and sashes

d) Replace and securely fasten screens after cleaning. Some screens are screwed in, and tools will be required to remove and replace them,

e) Remove all insect nests, paint, dirt, soil, and other substances that may be found on the windows,

f) Leave the area free from all residual material, trash and debris resulting from the performance of Services by the contractor.

During the performance of Services at ECHCC, the Contractor is required to:

a) Clean windows

b) Clean frames, sills, and sashes

c) Remove all paint, dirt, soil and other substances that may be found on the windows.

d) Leave the area free from all residual material, trash and debris resulting from the performance of services by the contractor.

e) Ensure patient safety while working around any patients inside the facility.

CONTRACT PERFORMANCE HOURS and ACCESS Performance Hours: Contract performance should occur between 8:00am to 7:30pm Monday-Friday excluding Federal holidays at the JCMVAMC and between the hours of 3:00pm to 7:30pm Monday-Friday excluding Federal holidays at the ECHCC. Contractor must coordinate with COR for any services required to be performed outside these time frames.

Implementation of Services: The contractor to be escorted around both facilities by the COR or a suitable representative during the implementation stage, so the contractor may become familiar with the VA Medical Center and the Health Care Center.

DELIVERABLES – CONTRACT DATA REQUIREMENTS LIST (CDRL)

Service Plan (SP or Plan): The following items must be included in the Plan.

Schedule: Contractor must outline anticipated dates and time frames cross referenced with a display of Windows which will receive respective Services during the Period of Performance of the Contract. Upon Contract award, the Contractor shall work with the COR to draft a Contingency Plan and Alternate Schedule within this section that provides rescheduling opportunities in the event Services are not performed on the anticipated dates due to a force majeure. This will be finalized and provided to the COR within 5 days of contract award.

Site Specific Safety Plan: Contractor shall include in the Plan how they propose to accomplish the Service requirements, addressing their need for certain access, outlining equipment to be used, safety measures applied and a plan for dealing with safety risks within 5 days of contract award.

Contractor’s Staff Listing: For VA Security purposes, the Service Plan will also include a list of the full names of every anticipated employee scheduled to perform Services within 5 days of contract award.

COR Approval of the Plan: A Service Plan, either a paper version or emailed version of the Plan must be provided to and approved by the COR:

a) Within 14 business days of contract award,

b) Within 30 business days after contract option year renewal, and

c) Within 5 business days prior to a major change in the Plan by the Contractor.

Service Reports:

Contractor shall provide the COR with individual printed Service Reports, prior to leaving each facility.

Each printed Service Report must describe the:

a) scheduled Services performed during the applicable Service period,

b) windows cleaned during the applicable Service period: building number, floor level, quantity and directional location of each window cleaned, such as N (north), S (south), E (east), W (west), SW (southwest) and so on

c) hours performed during the applicable Service period,

d) Contractor Personnel in attendance during the applicable Service period, to include their full name.

All printed Service Reports are to be signed and dated by designated Contractor staff. The signed service report is to be delivered to the COR.

Safety Data Sheet:

Contractor must provide a Safety Data Sheet (SDS) identifying all chemicals used in the performance of this service. Either a paper version or emailed version of the SDS must be provided to the COR within:

a) 30 business days of contract award,

b) 30 business days after contract option year renewal, and

c) 5 business days of a change in chemical usage.

The COR will provide written approval and/or initial the Contractor’s SDS for the Contractor’s record.

Qualifications:

Contractor will provide copies of all industry qualifications maintained by the Contractor’s Supervisors and staff as they relate to the performance of the Window Washing Services. Qualifications must detail full names and applicable experience, knowledge, skills and abilities required to perform optimum service in accordance with this PWS. Proposed substitutes of Supervisors shall have comparable qualifications to those of the persons being replaced.

During the life of this contract the Contractor shall:

a) notify the COR, with a copy to the CO, at least 7 days prior to making any permanent substitutions of Supervisors, and

b) will provide the COR with relevant Qualifications, with a courtesy copy to the CO,

c) provide a detailed written explanation of the circumstances necessitating the proposed substitutions, and any additional information requested by the COR or Contracting Officer The Contracting Officer will:

a) notify the Contractor within 15 days after the receipt of all required information of the decision on the proposed substitutes, and

b) only consider changes of key personnel via written communication

GOVERNMENT FURNISHED PROPERTY (GFP) and EQUIPMENT (GFE) The Government shall furnish the following property (GFP) and equipment (GFE). The Contractor shall be responsible for the protection of Government Property. Government Property is any real property at JCMVAMC or ECHCC accessed by the Contractor in the performance of services in accordance with the PWS.

Water and Electricity if needed - Water is available. Neither hoses nor any other equipment will be supplied. The contractor shall use electricity from existing outlets. Electric extension power cords will not be provided by the Government. The contractor shall conserve water and electricity to the maximum extent possible during the performance of Services in accordance with this PWS.

Access to water – Contractor shall collect water access and applicable keys at the beginning of each service visit from a point of contact (POC), as designated by the COR, and return the same keys to the COR or designated POC at completion of that same service visit.

Windows, Screens and Building Exterior - Upon completion of each service, Contractor must leave the Area(s) in which Services were performed, in the same manner, or better than, in which they were found clean, undamaged, safe, and free of hazards unsafe for VA customers and staff. Any GFP or GFE damaged due to work performed by the Contractor shall be repaired or replaced to its original condition and finished at no cost to the Government. The contractor shall be responsible for any damage to the screens caused by the contractor in the performance of this Service.

Access to High Windows – Access to high rise windows may be accomplished by a variety of equipment provided only by the Contractor and at no expense to the Government, such as, but not limited to, rappelling, aerial platforms, scissor lifts, ladders, and boatswain chairs. There are no tie downs on any buildings. Parapet wall is over 24 inches thick (pic) on most buildings. There is not a parapet wall on building 1. A non-penetrating mobile roof anchor system has been used in the past and has worked well but is not required. It is the responsibility of the Contractor to determine the best method to be used and the best equipment required for performing the Services. The VA does not provide such equipment nor is storage provided to house such equipment.

Access to Windows with no access/difficult access – Staff will be on site to assist/escort the Contractor into areas where there may not be access, or areas that require a badge. With screens that are removed from the inside: JCMVAMC staff will be provided on site to handle/assist removals from the inside, if required.

Windows with Existing Damage/Rust/Sun Damage - JCMVAMC will assume responsibility for screens that show evidence of rust and sun damage. Contractor will be required to identify screens with such damage in the Service Report following completion of each Service Visit.

Parking Spaces – Contractor parking arrangements will be made available and must be coordinated with the COR. If parking on VA property drivers must comply with VA Security requirements. The VA does not validate or reimburse parking costs or violations of Contractor’s or their personnel under any circumstances.

Storage – Storage for Contractor equipment is not provided at either facility. The Contractor is responsible for the security of its equipment. The Government is not responsible for the security of Contractor equipment.

CONTRACTOR FURNISHED PROPERTY (CFP) and EQUIPMENT (CFE) Contractor furnished property and equipment must be properly labeled, to include company name, address, and phone number.

PERSONNEL SPECIFICATIONS and REQUIREMENTS At all times during performance of Services, in accordance with this PWS, the Contractor must ensure Contractor personnel:

a) Be able to function professionally amongst the public in a hospital and health care environment. Where possible, a warm-natured and humane approach is preferred.

b) Be able to read, understand and apply printed rules, detailed orders, and instructions.

c) Be familiar with and compliant with this PWS and Contractual requirements.

d) Be displaying VA Identification badges and Contractor-issued name tags, clearly visible to the public.

e) Be directly and personally escorted by the Contractor’s on-site Supervisor when Contractor personnel are not displaying VA Identification badges and Contractor-issued name tags.

f) Maintain a neat, clean, professional appearance.

g) Be properly attired in Contractor-issued uniforms which clearly display Contractor branding, keeping in accordance with VHA Dress Policies.

h) Compliant with VA Safety and OSHA regulations throughout JCMVAMC and ECHCC.

i) Compliant with parking requirements at JCMVAMC and ECHCC only parking in the designated parking areas as assigned by the COR.

j) Compliant with VA Privacy Training.

k) Always maintain Decorum.

l) All contractors must attend the hour-long one-time safety briefing offered once each week before starting any work on VA property.

SAFETY and SECURITY Check In / Check Out Procedures: Prior to commencement of, and immediately after each service visit, the Contractor or Contractor’s authorized Technician must check in and out with COR or engineering staff as delegated by the COR. Due to heightened security requirements, the Contractor or his authorized service representative will be required to wear an ID Badge which will be signed for upon arrival and turned in when leaving. All Badges must be worn at or above the waist and facing forward. This Badge must be turned in before leaving the premises; otherwise, the person signing for it will be required to pay for the unreturned ID Badge.

Safety: The Contractor must perform services in accordance with:

local, state, and federal Occupational Safety and Health guidelines and legislation, to include.

a) Occupational Safety and Health Administration (OSHA), the American National Standards Institute (ANSI) safety guidelines, and any VA Medical Center Directives.

b) local, state, and federal Security and Firearms legislation, to include VA Medical Center Directives and guidelines.

c) local, state, and federal Fire and Safety legislation and guidelines, to include VA Medical Center directives and legislation on Fire and Safety Decorum: During the performance of services care and consideration must be given to VA visitors and staff. All Services must be performed with minimal disturbance or hindrance to VA Medical Center visitors and staff, specifically maintaining the requirements identified in the Overview of this PWS.

Medical Apparatus and Equipment: The Contractor must coordinate with the COR for the removal or alternate placement of medical apparatus and equipment for accessing Windows and other equipment during the performance of Services IAW with this PWS.

Smoking: VA facilities are tobacco-free facilities. Tobacco use is prohibited on VA Property.

VA Privacy Training: Training outlines roles and responsibility of Contractors and their personnel for protecting VA sensitive information (medical, financial, or educational) that they may incidentally or accidentally see or overhear. The Contractor and Contractor’s personnel must read, sign and return the document titled: “VA Privacy Training for Personnel without Access to VA Computer Systems or Direct Access or Use to VA Sensitive Information”. Contractor must submit a signed training document for every employee performing services under the contract, signed by every employee, and must be submitted to the COR:

a) Within 14 business days of contract award,

b) Within 30 business days after contract option year renewal, and

c) Within 30 business days of written notice from the CO of a change in Privacy Act Training requirements.

FEDERAL HOLIDAYS

The Federal Government observes the following days as holidays.

*Holidays that fall on Saturday are observed on the preceding Friday. Holidays that fall on Sunday are observed on the following Monday.

In addition to the days designated as holidays, the Government observes the following days:

• Any other day designated by Federal Statute

• Any other day designated by Executive Order

• Any other day designated by the President’s Proclamation

QUALITY CONTROL

Quality Control Procedures (QCP) and Point of Contact (POC) The Contractor shall specify an individual who shall serve as a single point of contact for all Quality Control issues (QCP POC). Contractor must provide the COR and Contracting Office with the QCP POC contact details, to include cell phone and email, as a minimum:

a) Within 14 business days of contract award,

b) Within 30 business days after contract option year renewal, and

b) Within 5 business days prior to a change in the QCP POC by the Contractor.

The QCP POC must be easily accessible by phone and return COR calls within 48hours of a voice message left by the COR.

Contractor will develop and maintain a quality program ensuring services are performed in accordance with commonly accepted commercial practices. At a minimum, the contractor must develop Quality Control Procedures (QCP). Contractor must develop and implement Quality Control Procedures to identify, prevent, and ensure nonrecurrence of defective services.

QCP - either a paper version or emailed version of the QCP must be provided to the COR:

a) Within 14 business days of contract award,

b) Within 30 business days after contract option year renewal, and

b) Within 5 business days prior to a major change in the QCP by the Contractor.

Remedy or Rework: Rework or Remedy is defined as performing the Service again until the Purpose of this PWS is achieved in full. This involves less than Satisfactory Service by the Contractor and as noted by the COR. Rework or Remedy occurs at no additional cost to the Government.

Payment will be withheld until all areas are cleaned to the Satisfactory level in accordance with this PWS and as documented by the COR.

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Contracting Officer’s Representative (COR) The Contracting Officer’s Representative (COR) will periodically evaluate the Contractor’s performance by monitoring the performance against the QASP Summary Matrix to ensure services are received in accordance with this PWS. The COR will evaluate the contractor’s performance through review of the QASP or PBS rating system and review of the Contractor’s Quality Control Procedures.

Upon contract commencement, the Contracting Officer will notify the Contractor in writing as to the COR assigned to this contract, and upon reassignment of a new COR, as applicable.

Authority of the COR Upon contract commencement, the Contracting Officer will notify the Contractor in writing of the delegated authority of the COR. The Contracting Officer is the only person authorized to approve changes in any of the requirements of this contract. In the event the Contractor affects any changes at the direction of any person other than the Contracting Officer, the changes will be considered to have been made without authority and no adjustment will be made in the contract price or schedule to cover any increase in costs incurred as a result thereof. The Contracting Officer shall be the only individual authorized to accept nonconforming work, waive any requirement of the contract, and/or modify any term or condition of the contract. The Contracting Officer is the only individual who can legally obligate Government funds. No costs chargeable to the proposed contract can be incurred before receipt of a fully executed contract or specific authorization from the Contracting Officer.

Alternate Points of Contact (POC) – Emergencies Only The COR will identify Alternate Points of Contact (POC) within the Engineering department to be used only for instances of emergencies when it can be demonstrated that the COR is not easily contactable. The contractor will be provided this information within 5 days after contract award and anytime there is a change to this information. An Alternate POC does not replace the COR nor do they replace the Contracting Officer during the performance and administration of this contract, nor does it relinquish or diminish the Contractor’s requirements in relation to the performance of this Contract.

WINDOWS AT JCMVAMC & ECHCC (as of JAN 2023) Table 1. identifies an approximate number of Windows that require cleaning at JCMVAMC. The Contractor is required to clean all windows on the buildings identified in the Location column regardless of the window count.

Table 2. identifies an approximate number of Windows that require cleaning at ECHCC. The Contractor is required to clean all windows in the building identified in the Location column regardless of the window count.

TABLE 1. REQUIREMENTS – APPROXIMATE WINDOW NUMBERS JCMVAMC

JCMVAMC

TABLE 2. REQUIREMENTS – APPROXIMATE WINDOW NUMBERS ECHCC

ECHCC

B.3 QUALITY ASSURANCE SERVIELLANCE PLAN

Deduction Penalty Rework

1. CDRL:

Service Plan and (refer PWS 6.1)

1. CDRL:

Rework or Remedy (refer PWS 12.3)

No more than 3 of Remedy resolution requests made by the COR may be later than the specified time period.

Direct Observation Random Inspection

Remedied within 5 business days Invoice Payment withheld until Remedy or Rework is performed Satisfactorily Incentive Rating, refer to Incentive Rating Table

1. CDRL:

Service Reports (refer PWS 6.2)

COR may be later than the specified time period.

1. CDRL:

Quality Control Procedures (refer PWS 12.1 and 12.2) QCP developed and delivered to COR on time IAW PWS12.1 and 12.2)

No more than 3 of required documents to COR may be later than the specified time period.

Direct Observation - Receipt and review of QCP.

Incentive Rating, refer to Incentive Rating Table

1. CDRL:

Quality Control Procedures (refer PWS 12.1 and 12.2) QCP is implemented and actioned IAW with contents of QCP and PWS 12.1

Revise and submit a new QCP to COR or Provide written explanation provided to COR addressing Service Performance issues and explaining reasons for not revising QCP

Incentive Rating, refer to Incentive Rating Table

1. CDRL:

QCP POC (refer PWS 12.1 and 12.2) QCP POC is available to COR for QCP IAW PWS 12.1.

QCP POC Contact information is current and updated.

Respond to at least 95% of incoming telephone calls or voice messages left by COR with the month (calendar) to be Rated Satisfactory.

No more than 3 of returned phone calls to COR may be later than the specified time period with the month (calendar) to be Rated Satisfactory.

Direct Observation - Receipt of QCP POC contact details

Direct Observation - of QCP POC contact details and accessibility Incentive Rating, refer to Incentive Rating Table

1. CDRL:

Safety Data Sheet (refer PWS 5.4)

COR may be later than the specified time period to be Rated Satisfactory.

1. GFP/GFE: Water Access Keys (refer PWS 7)

Security: Check In / Check Out (refer PWS 10.1) Contractor returns Water access keys same day as collected and maintains security of Keys during performance of service IAW PWS 7

Contractor collects and returns badge(s) same day IAW PWS 10.1 No more than 1 times per month (calendar) where Keys are not returned the same day and directly after Service.

No more than 1 times per month (calendar) where Badges are not returned the same day and directly after Service.

Direct Observation - Receipt of Keys/Badge(s) upon completion of each service

Direct Observation - Review of Key Log and Badge Log

Random Inspection Keys and Badges returned immediately and in person by the Contractor upon notification from COR or JCMVAMC Security.

1. GFP/GFE: Windows, Screens and Building Exterior (refer PWS 4.3 and 7)

Clean, safe, damage-free GFP and GFE

Windows, Screens and Building Exterior are left clean, safe and damage-free by the Contractor.

All trash and debris resulting from Service will be disposed of by Contractor.

95% of the time Windows, Screens and Building Exterior are to be clean, safe and damage-free.

5% deviations must be rectified immediately following notice from the COR and 100% of the time.

Direct Observation

Random Inspection Immediately Replaced, Remedied or Repaired

(+) Meet the acceptable performance definition as a condition for exercise of option year.

Minimum SATISFACTORY rating for ALL TASKS.

(+) Meet the acceptable performance definition as a condition for exercise of option year. Minimum THREE (3) or more TASKS with at least VERY GOOD or EXCEPTIONAL rating.

(+) Meet the acceptable performance definition as a condition for exercise of option year. Minimum SATISFACTORY rating for ALL TASKS to include Exceptional and Very Good rating requirements described above.

(-) Does not meet the acceptable performance definition as a condition for exercise of an option year.

(-) Does not meet the acceptable performance definition as a condition for exercise of an option year.

* The Government will not exercise the next option year term unless all regulatory requirements are met and the contractor meets the acceptable performance definition.

B.4 PRICE/COST SCHEDULE

ITEM INFORMATION

Exterior Window Washing Services for Jack C. Montgomery VA Medical Center, to be completed April & October, in accordance with the PWS.

Contract Period: Base POP Begin: 12-01-2023 POP End: 11-30-2024 PRINCIPAL NAICS CODE: 561720 - Janitorial Services PRODUCT/SERVICE CODE: S201 - Housekeeping - Custodial Janitorial

Interior Window Washing Services for Earnest Childers VA Health Care Center, to be completed April & October, in accordance with the PWS.

Contract Period: Base POP Begin: 12-01-2023 POP End: 11-30-2024

Exterior Window Washing Services for Jack C. Montgomery VA Medical Center, to be completed April & October, in accordance with the PWS.

Contract Period: Option 1 POP Begin: 12-01-2024 POP End: 11-30-2025

Interior Window Washing Services for Earnest Childers VA Health Care Center, to be completed April & October, in accordance with the PWS.

Contract Period: Option 1 POP Begin: 12-01-2024 POP End: 11-30-2025

Exterior Window Washing Services for Jack C. Montgomery VA Medical Center, to be completed April & October, in accordance with the PWS.

Contract Period: Option 2 POP Begin: 12-01-2025 POP End: 11-30-2026

Interior Window Washing Services for Earnest Childers VA Health Care Center, to be completed April & October, in accordance with the PWS.

Contract Period: Option 2 POP Begin: 12-01-2025 POP End: 11-30-2026

Exterior Window Washing Services for Jack C. Montgomery VA Medical Center, to be completed April & October, in accordance with the PWS.

Contract Period: Option 3 POP Begin: 12-01-2026 POP End: 11-30-2027

Interior Window Washing Services for Earnest Childers VA Health Care Center, to be completed April & October, in accordance with the PWS.

Contract Period: Option 3 POP Begin: 12-01-2026 POP End: 11-30-2027

Exterior Window Washing Services for Jack C. Montgomery VA Medical Center, to be completed April & October, in accordance with the PWS.

Contract Period: Option 4 POP Begin: 12-01-2027 POP End: 11-30-2028

Interior Window Washing Services for Earnest Childers VA Health Care Center, to be completed April & October, in accordance with the PWS.

Contract Period: Option 4 POP Begin: 12-01-2027 POP End: 11-30-2028

B.5 CONTRACTOR PAYMENT REQUESTS

Contractor e-Invoice Set-Up Information: Please contact Tungsten at the phone number or email address listed below to begin submitting your electronic invoices to the VA Financial Services Center for payment processing, free of charge. If you have question about the e-invoicing program or Tungsten, please contact the FSC at the phone number or email address listed below:

· Access the web site for more invoicing instructions: https://www.fsc.va.gov/einvoice.asp

· Tungsten e-Invoice Setup Information: 1-877-489-6135

· Tungsten e-Invoice email: VA.Registration@Tungsten-Network.com

· FSC e-Invoice Contact Information: 1-877-353-9791

· FSC e-invoice email: vafsccshd@va.gov Payment requests may be impacted if contractor fails to maintain SAM registration, has legally changed its business name or "doing business as" name (whichever is shown on the contract), or has transferred the assets used in performing the contract. Refer to FAR clause 52.204-13.

**Vendor must remain "Active" in SAMs for entire contract term**

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (DEC 2022)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at Federal Acquisition Regulation (FAR) 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer—Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment.—

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212-5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall—

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the—

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting Officer.

(6) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the Treasury as provided in 41 U.S.C. 7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by 33.211 if—

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the Contracting Officer (see 32.607-2).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same due date as the original demand for payment.

(v) Amounts shall be due at the earliest of the following dates:

(A) The date fixed under this contract.

(B) The date of the first written demand for payment, including any demand for payment resulting from a default termination.

(vi) The interest charge shall be computed for the actual number of calendar days involved beginning on the due date and ending on—

(A) The date on which the designated office receives payment from the Contractor;

(B) The date of issuance of a Government check to the Contractor from which an amount otherwise payable has been withheld as a credit against the contract debt; or

(C) The date on which an amount withheld and applied to the contract debt would otherwise have become payable to the Contractor.

(vii) The interest charge made under this clause may be reduced under the procedures prescribed in FAR 32.608-2 in effect on the date of this contract.

(j) Risk of loss. Unless the contract specifically provides otherwise, risk of loss or damage to the supplies provided under this contract shall remain with the Contractor until, and shall pass to the Government upon:

(1) Delivery of the supplies to a carrier, if transportation is f.o.b. origin; or

(2) Delivery of the supplies to the Government at the destination specified in the contract, if transportation is f.o.b. destination.

(k) Taxes. The contract price includes all applicable Federal, State, and local taxes and duties.

(l) Termination for the Government's convenience. The Government reserves the right to terminate this contract, or any part hereof, for its sole convenience. In the event of such termination, the Contractor shall immediately stop all work hereunder and shall immediately cause any and all of its suppliers and subcontractors to cease work.