Performance Work Statement 06.16.2022- Centrak Patient Elopement - REVISED.docx

1. BACKGROUND

1.1. The Eastern Colorado VA Health Care System requires the purchase of a System Maintenance Agreement for the Centrak Patient Elopement System employed at the Rocky Mountain Regional VAMC. This system is proprietary, highly specialized, and essential for operations at the Rocky Mountain Regional VA Medical Center. Due to the importance of this system to core hospital functions, downtime must be kept to a minimum.

2. REQUIRED SERVICES

2.1. The contractor shall provide 24-hour/day technical support through a call center.

2.2. The contractor shall provide all required software and licenses for the currently employed Centrak patient elopement system.

2.3. The contractor shall make available all applicable updates and patches.

2.4. The contractor shall provide support through a VA approved VPN.

3. SERVICES BEYOND SCOPE OF CONTRACT

3.1. The contractor shall not perform any services that shall result in additional charges without prior approval from the Contracting Officer.

3.2. The contractor shall provide unlimited telephone technical support and shall be utilized for any maintenance or repair service as determined by Biomedical Engineering.

3.3. The contractor shall immediately, but no later than 24 consecutive hours after discovery, notify the POC, in writing, of the existence or development of any defects in provided parts/equipment, delays to installation or implementation, or additional required repairs. The contractor shall furnish the Government with a written estimate of the cost to make the necessary repairs.

3.4. For any additional equipment or labor that is over and above the Statement of Work, if quote pricing is within the Point of Contact (POC)’s Government Purchase Card (GPC) threshold, the POC will decide to approve and authorize payment. For emergency costs over the GPC threshold, only the Contracting Officer (CO) is authorized to approve contract modifications.

3.5. Additional services not covered under the scope of this contract shall be approved by the Contracting Officer prior to the contractor initiating any work.

3.6. Once an emergency modification has been issued to the contractor, the FSE shall be on site within 48 hours of modification emergency notification.

4. SECURITY

4.1. The contractor, their personnel, and their subcontractors shall be subject to the Federal laws, regulations, standards, and VA Directives and Handbooks regarding information and information system security as delineated in this contract.

4.2. Services provided under this contract do not require the connection of one or more contractor-owned IT devices (such as a laptop computer or remote connection from a contractor system) to a VA internal trusted (i.e., non-public) network. Therefore, Certification and Accreditation (C&A) requirements do not apply and a security accreditation is not required for this contract.

4.3. Services provided under this contract do not involve equipment that stores, generates, transmits, or exchanges sensitive data.

4.4. The contractor is required to obtain the Contracting Officer’s approval prior to engaging in any contractual relationship in support of this contract requiring the disclosure of information, documentary material, and/or records generated under or relating to this contract. The contractor is required to abide by Government and Agency guidance for protecting sensitive and proprietary information.

4.5. The Contractor shall not remove any hard drives off station without prior approval from the Point of Contract.

5. PERFORMANCE MONITORING

5.1. The Agency shall oversee work done by the contractor and accept the quality of work as appropriate.

6. PLACES OF PERFORMANCE

6.1. Delivery of services shall be coordinated through the Biomedical Engineering located at:

Rocky Mountain Regional VA Medical Center 1700 N Wheeling St.

Aurora, CO 80045

7. PERIOD OF PERFORMANCE

8. ACRONYMS

CO - Contracting Officer. The Federal employee who is warranted by the Government to enter into contracts on behalf of the Government and is the only person authorized to make changes to those contracts FSE - Field Service Engineer OEM - Original Equipment Manufacturer PM - Preventative Maintenance PWS - Performance Work Statement SME - Subject Matter Expert SOW - Statement of Work VAMC - Department of Veterans Affairs Medical Center