36C25921Q0390.docx

36C25921Q0390

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

DUNS:

DUNS+4:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

36C259-21-AP-1793

36C25921Q0390 05-05-2021 Sylwia Zak 303-712-5723 05-20-2021 10:00am

MDT

36C259 Department of Veterans Affairs Network Contracting Office

NCO 19

6162 South Willow Drive, Suite 300 Greenwood Village CO 80111 X X 561720 $19.5 Million N/A X 36C259 Department of Veteran Affairs Rocky Mountain Regional Veteran Affairs Medical Center 1700 N Wheeling Street Aurora CO 80016 36C259 Department of Veterans Affairs Network Contracting Office

NCO 19

6162 South Willow Drive, Suite 300 Greenwood Village CO 80111

Submitted Electronically Department of Veterans Affairs Financial Service Center PO Box 149971 Austin TX 78714-9971 See CONTINUATION Page The contractor shall provide janitorial services for the Rocky Mountain Regional VAMC in accordance with the statement of work.

See CONTINUATION Page X X Pamela Barnes Contracting Officer Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

(Continuation from Standard Form 1449, block 18A.)

B.1.1. Contract Administration: All contract administration matters will be handled by the following individuals:

B.1.1.1. CONTRACTOR: Name:

B.1.1.2. GOVERNMENT: Sylwia Zak, Contracting Specialist Department of Veterans Affairs Rocky Mountain Network NCO 19 Contracting 6162 S. Willow Dr., Suite 300 Greenwood Village, CO 80111 Telephone: 303-712-5723 E-mail: Sylwia.Zak@va.gov NCO19Services1@va.gov

B.1.2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

B.1.3. GOVERNMENT INVOICE ADDRESS: Invoices shall be submitted in arrears:

c. Other [X] MONTHLY IN ARREARS B.1.4. GOVERNMENT INVOICE ADDRESS: All invoices from the contractor shall be submitted electronically to the VA Financial Services Center for payment processing, free of charge. For any questions about the e-invoicing program, please contact the FSC at the phone number or email address listed below:

1. OB10/Tungsten e-Invoice Setup Information: (877) 752-0900

1. OB10/Tungsten e-Invoice email: USClientServices@ob10.com

1. FSC e-Invoice Contact Information: (877) 353-9791

1. FSC e-invoice email: vafsccshd@va.gov

1. The following two codes will be required when creating a vendor profile in OB10:

OB10 Buyer Number AAA544240062 Promo Code: VAPC7Y18 B.1.5. DUNS NUMBER: Please provide the Dun and Bradstreet Number assigned to your firm in the space provided:

B.1.6. TAX IDENTIFICATION NUMBER: Please provide the tax identification number to be utilized for this contract:

B.1.7. PERIOD OF PERFORMANCE: Services required herein shall be for the following time period:

Base Year: June 1, 2021 through September 30, 2021 Option Year 1: October 1, 2021 through March 31, 2022

B.1.8. DEPARTMENT OF LABOR WAGE DETERMINATION: Department of Labor Wage Determination No. 2015-5419, Revision No. 15, dated December 21, 2020 is incorporated into this contract.

36C25921Q0390

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B.2 STATEMENT OF WORK – JANITORIAL SERVICES

1.0 INTRODUCTION:

The contractor shall furnish all labor in order to provide aseptic and aesthetic housekeeping cleaning services for the Rocky Mountain Regional VA Medical Center (Approximately 545K Cleanable Square Footage) located at 1700 Wheeling Street, Aurora, CO 80045, the Fisher House (10,606 Cleanable Square Footage) 1954 Quentin, Aurora, CO 80010, and the Denver Domiciliary (25,397 Cleanable Square Footage) 7350 W. Eastman, Lakewood, CO 80227. Services shall be performed in a manner that will maintain a satisfactory facility condition and present a neat, and professional appearance in all areas serviced and shall meet all The Joint Commission (TJC) standards, and National Environmental Cleaning Standards.

2.0 OBJECTIVE:

The objective is to optimize facility cleanliness and safety in support of ECHCS’s mission of providing quality healthcare in a safe, hygienic and aesthetically pleasing medical facility. The Contractor shall provide cleaning and remediation services that prioritize removal of all soiling, stains, marks, scuffs and other foreign material while also enhancing infection control by disinfecting all surfaces. This includes sweeping, mopping, vacuuming, floor scrubbing, burnishing, shampooing carpets, high/low dusting (up to 12 feet), cleaning restrooms (sinks, counters, walls, partitions, floors, commodes, grout, urinals, and dispensers), steam cleaning, cleaning doors/entry ways, cleaning glass up to 8 ft., cleaning stainless steel, cleaning water fountains, cleaning walls, cleaning staff lounges (counters, sinks, floors, tables, walls, dispensers, baseboards, and trash cans), cleaning dispensers/drip trays, cleaning grout, and removal of trash/ cardboard and all other general housekeeping duties required in a hospital setting.

3.0 HOURS OF OPERATION/PLACE OF PERFORMANCE

The Contractor shall perform services by this contract to include holidays and weekends. The breakdown for each facility is listed below.

Rocky Mountain Regional VA: The Contractor should be available Monday through Sunday 7:00 am – 11:30 pm to address common areas and non-direct patient care areas Fisher House: The Contractor should be available Monday through Sunday 7:00 am – 3:30 pm Denver Domiciliary: The Contractor should be available Monday through Sunday 6:00 am – 8:30 pm.

4.0 SCOPE OF WORK:

The Contractor shall provide cleaning services for:

Rocky Mountain Regional VA

a) Bldg. C (Concourse) to consist of all levels and skybridges/vestibules

b) Walkway connector for Bldg. A (CBS) and Bldg. C (CON)

c) Bldg. L (Energy Center)

d) 1st,2nd and 3rd floors of Bldg. B (Research)

e) Canteen (Service and Level 1)

f) Coffee Shop

g) VCS Store

h) Police Service’s Foyer

i) Police Services Areas on the Service level and the 1st floor

j) Phone Operator Office (D1-189) and bathroom (D1-189c), Patient Advocate Office (D1-177), Administrative Office (D1-193), Patient Advocate Office (D1-177), Patient Experience Office (D1-179), Decedent Affairs Office (D1-181) other Administrative offices to include staff lounge (D1-183, D1-185, D1-187) and hallway located between Pharmacy Waiting Area and Phone Operator Office

k) Chapel

l) Auditorium

m) Bldg. G 2nd floor

n) Bldg. A 1st, 2nd, 3rd floor

o) Administrative areas in the Service Level (N&FS, BioMed, Mailroom, Logistics, Warehouse)

p) Agent Cashier, to include behind the counter

q) DAT 3 Surgical Service Administrative Area and Lounge

r) All Elevators and elevator vestibules

s) Administrative Office off of Bldg. H1 elevator vestibule

t) All patient waiting areas to include E1-3 and G1 and G3

u) Patient Visitor Parking North; Patient Visitor South; Parking Staff North elevator vestibules, elevators and stairwells.

v) All stairwells within the facility.

Fisher House:

a) House Managers Office

b) Kitchen

c) Laundry Room

d) Dining Room

e) Living Room

f) Common Area Bathrooms

g) Halls

h) Entry Foyer

i) Staircase

j) Porch

k) Guest Room & bathroom after discharge

Denver Domiciliary:

Women’s Wing:

a.) Resident Bedrooms b.) Computer Room c.) Laundry Room d.) Hallways

Men’s Wing:

a.) Resident Bedrooms and Hallways b.) Lounges c.) Training Room d.) Computer Room e.) Laundry Room

Upstairs area:

a.) Nurses Station/Med room b.) Dining Room c.) Common Area Bathrooms d.) Education Rooms e.) Main TV Area f.) Public Restrooms

Down Stair Area:

a.) Common Area Bathrooms b.) Administrative Offices c.) Recreational Room d.) Gym e.) Conference Room f.) Break Room g.) Cubicle Area h.) Storage Areas i.) Hallways

5.0 REQUIREMENTS:

The contractor shall provide the managerial, onsite supervisory, administrative, direct and overhead personnel necessary to perform the work specified in the contract, including the provision of all labor and the transportation of required supplies to and from facilities to ensure that these cleaning and remediation housekeeping services are performed at a healthcare level of aseptic cleanliness.

6.0 BASIC CLEANING SERVICES:

The contractor shall accomplish all cleaning tasks and remediation services to meet the requirements of this SOW. The facility's appearance must fully meet the sanitary and aesthetic requirements for beneficiary healthcare. All cleaning and disinfection will be accomplished using provided disinfectant. All areas of responsibility in this requirement shall adhere to Attachment 6, Standards of Cleanliness.

6.0 Clean and Disinfect: Completely clean, disinfect with the use of Environmental Protection Agency (EPA) approved hospital grade germicidal detergent, and polish dry all surfaces of sinks, water fountains and plumbing fixtures. After cleaning, receptacles will be free of deposits, dirt, streaks, and odors. Blood and other body fluids and/or excretion on any surface shall be cleaned immediately with germicidal detergent. Waiting rooms shall be free of all paper, trash, empty bottles, and other discarded material. There shall be no evidence of gum, spots of tar, wet areas, or other foreign substances on floors.

6.1 Walk-Off Mats and Runners: Vacuum all interior and exterior floor mats. Mats and runners free of all visible lint, litter, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location. Walk-Off mats will be placed at all entries in the event of rain or snow. Walk-Off mats will be removed from all entries and placed in the dirty laundry car.

6.2 Ceiling and Light Fixtures: Ceiling areas free from dust, cobwebs/spider webs and other debris. Clean exterior and interior of light fixture to ensure free of all soil, stains, dead insects, deposits, and cleaning chemical residues (up to 12 feet).

6.3 Walls: All wall surfaces, including cove bases, visibly clean, free of dust, grit, lint, soil, cobwebs, graffiti and marks caused by furniture, equipment or staff. Light switches, outlets, data points visibly clean, free of dust, dirt, tape, finger prints and other marks to include all fixtures and items attached to the walls. Contractor will notify COR of any walls are damaged, marks that cannot be removed, and otherwise in need of repair.

6.4 Doors: Doors free of dust, marks, smudges, and graffiti. Door glass and side glass panels free of dust, smudges, tape, posters, streaks, and water spots on both sides. Metal push and kick plates, and door hardware present a clean appearance with a uniform luster. Door tracks and door jambs free of grit and other debris.

6.5 Clean Interior Glass/Mirrors: Clean all interior glass surfaces, partitions, display cases, directory boards, including all windows (atrium, tempered glass atrium railings, office, revolving glass doors, glass inserts etc.). Glass doors, such as at entrance foyers and in other areas shall be cleaned inside and out including all frames, tracks and ledges. When complete a with glass surface cleaning, there shall be no traces of film/streaks, dirt, smudges, water, or other foreign matter.

6.6 Curtains and Blinds: Blinds, curtains, and shades, including the cords, tapes, and housings shall be free of all dust, soil, lint, stains, and cobwebs. Blinds and coverings that are not operating properly are reported to the COR for repair. If privacy curtains are soiled and need to be replaced, please communicate the room number to the COR and facility Environmental Management Services (EMS) staff will perform replacement of the curtains

6.7 Water Fountains: Clean and disinfect all porcelain, plastic and polished metal surfaces, including the drinking spout, orifices and drain, as well as exterior surfaces of fountain. Drinking fountains shall be free of deposit stains, streaks, mineral build-up, debris, spots, smudges, scale, and other obvious soil. All metal surfaces have a uniformly bright finish.

6.8 Ice Machines: Clean and disinfect all ice machine surfaces, including but not limited to ice dispenser, drain, as well as exterior surfaces. Shall be free of deposit stains, streaks, mineral build-up, debris, spots, smudges, scale, and other mineral build-ups. All metal surfaces have a uniformly bright finish.

6.9 Vent cleaning: Clean all air vents of mildew, dust, and dirt by vacuuming or damp wiping.

6.10 TV Cleaning: Clean all TVs located in corridors and waiting rooms by wiping with a damp cloth. Do not spray liquids directly on TVs or any electrical items.

6.11 Surfaces/Spot Cleaning: All horizontal and vertical surfaces from floor to ceiling (including but not limited to partitions, vents, corners, crevices, moldings, ledges, hand rails, grills, doors, door handles, door knobs, door frames, push bar, kick plates, light switches and covers, temperature controls, bedside phones, remotes, etc.), unless expressly exempted, shall be rendered free of dust, lint, smudges, streaks, spots, hand marks, oil, dirt, soil substances, encrustation, and any foreign matter. Surfaces shall present a clean appearance upon completion of the deep clean. Cabinets and desks covered with papers, personal items, computers, and keyboards are exempted to include walls where personal items are affixed. All wheels, casters, bases (bottom) and frames of chairs and beds shall be free from dust and soil upon completion of the deep clean.

6.12 General Dusting: All horizontal and vertical surfaces to include all vents and grills shall be wet dusted or cleaned to eliminate dust collection and wiped with VA approved germicidal.

Furniture: All furniture shall be free of dust, dirt, spillages, stains and spots. As part of the deep clean all furniture shall be moved except cabinets and desks covered with papers, personal items, computers, and keyboards.

6.13 Waste Removal: All waste containers shall be emptied, cleaned, sanitized and returned to their proper location. Boxes, cans, and paper placed near a trash receptacle shall be removed. All plastic trash receptacle liners shall be replaced. The waste shall be collected by the Contractor and delivered to the designated waste storage area. The inside and outside of all trash receptacles shall be visibly clean, free of foreign matter, and free of odors. No debris shall be present on the ground/floor in the immediate vicinity of receptacles at the completion of the cleaning process.

6.14 Waste Liner Replacement: Waste receptacles shall be lined with serviceable, properly fitting, and appropriately colored plastic waste liner upon completion of the cleaning process. Liners will be provided by EMS.

6.15 Artificial Plants: Artificial plants and containers placed by the facility shall be free of dust and any foreign material or debris.

6.16 Public Restroom and Shower Cleaning: Completely clean and disinfect all surfaces of vents, sinks, toilet bowls, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, partitions, doors, walls, dispenser’s floors, grout and other surfaces, using an EPA approved hospital grade germicidal detergent. After cleaning, receptacles will be free of deposits, dirt, streaks, and odors. Disinfect all surfaces of partitions, stalls, stall doors, entry doors, (including handles, kick plates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall mounted lavatories, urinals, and toilets.

6.17 Descale Showers, Toilet Bowls, and Urinals: Descaling shall be performed to remove all scale, soap films, minerals and other deposits. After descaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains. Any area or item that marks and/or stains that cannot be removed will be identified to the COR for possible replacement.

6.18 Stock Restroom Supplies: After the cleaning process Contractor shall ensure restrooms are stocked sufficiently so that supplies including soap dispensers do not run out within 8 hours of completion of the clean (Dispensers should be ¼ full or more than this amount as verified visibly). Supplies shall be stored in designated secure areas except when in active use.

6.19 Staff Lounge: High use areas such as the break room area will be cleaned daily; floors mopped and trash taken to the outside containers. The last cleaning of the day will ensure complete cleaning underneath the refrigerators and dishwashing equipment. Counters, sinks, and shelving will be left clean with no food particles on or underneath appliances and wiped with VA approved germicidal. Lounge will be mopped or vacuumed daily. All tables, chairs, and other furnishings will be wiped down with VA approved germicidal and left free of any part particles, smears, or stains. Trash cans will be emptied after cleaning is completed. Walls should be clean with no lint, finger marks, or stains.

6.20 Common Areas: Waiting areas to include the back, seat, and legs of all chairs, tables, window sills stairwells, and corridors will be swept, mopped, and wiped down with VA approved germicidal frequently throughout the day. Entrance mats shall be clean as required to maintain quality standards. During inclement weather, saturated mats shall be changed.

6.21 Vacuum Carpets: Vacuum carpeted areas weekly or when visibly dirty, the carpeted area shall be free of all visible dirt, debris, litter and other foreign matter. Any spots shall be removed by carpet manufacturer’s approved methods as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the Government representative.

6.22 Clean Carpets: All carpets shall be cleaned in accordance with standard commercial practices. A heavy-duty spot remover may be required in heavily soiled areas. After shampooing, the carpeted area will be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath, and returned to their original location/position.

6.23 Floor Cleaning: All floors, except carpeted areas, shall be swept, dust mopped, damp mopped, wet mopped, dry buffed, or spray buffed as needed to ensure they have a uniform, glossy appearance and free from dirt, debris, dust, scuff/heel marks, stains, discoloration, and other foreign matter. Baseboards, corners, and wall/floor edges shall also be clean. Floor scrubbing should be completed on a regularly scheduled basis to remove build-up. Burnishing should be completed on a regularly scheduled basis, minus the exception of the CON which will be every 72 hours. Burnishing will be completed to ensure a uniform glossy appearance. Chairs, trash receptacles, and other moveable items shall be moved to maintain flooring underneath these items. All items moved shall be returned to their original and proper position. Any area/item where marks and/or stains cannot be removed will be identified to the COR for possible replacement. Floor cleaning shall be performed in a way that ensures the safety of the patients, visitors and facility staff. Special precautions are taken to prevent any hazards to patients or staff from equipment used in corridors, waiting rooms and entrances.

6.24 Outbreaks: Outbreaks of Norovirus, Flu, C’diff, etc. shall be promptly reported to the COR. The VA reserves the right to flex coverage times and cleaning schedules in the case of an outbreak. Contract staff will assist with high level disinfection in the case of an outbreak to include but not limited to Norovirus, C’diff, Flu, etc. VA Guidance and protocols provided by Infection Control and EMS will be followed during an outbreak. Staff who show signs of sickness will not report to work and will not be allowed on the premises until 48 hours after their last symptoms.

6.27 Water leaks: The Contractor is required to contain and clean up water leaks and floods as quickly as possible to ensure public safety and building integrity. If the contract staff are the first ones to discover a major leak or flood, they should immediately call the Housekeeping Supervisor Duty phone 720-470-2492 to report it, then start the cleanup process.

6.28 Veterans Canteen Service (VCS located at RMR) Cleaning Services. Shall be provided as outlined in Table 1 - Veterans Canteen Service Cleaning Schedule.

6.28.1 The VCS is located in the Rocky Mountain Regional VA Medical Center’s main concourse area. VCS operates the Patriot Cafeteria, Patriot Brew Coffee Shop, and the Patriot Retail Store. The Contractor shall provide basic cleaning services to these stores and their related food preparation and/or storage areas. Specific cleaning services and cleaning frequency are outlined in Table 1 - Veterans Canteen Service Cleaning Schedule.

6.28.2 The Contractor shall provide daily, weekly, monthly, quarterly, yearly, and as needed cleaning services for the VCS. Areas to be cleaned/serviced will include but is not limited to the food serving line, walls, floors and baseboards, light fixtures, ceiling and wall vents, ceiling tile grids, floor mats, trash cans, trash removal, VCS equipment and vending machines, as well as tabletops, tables, chairs and stands.

6.28.3 The Contractor will be responsible for maintaining clean floors and trash removal for the Patriot Cafeteria throughout the cafeteria operating hours. Spills will be spot mopped as they occur. The utilization of wet floor signs is mandatory whenever damp/wet mopping floors. The Contractor shall ensure enough personnel are assigned to cover the Patriot Cafeteria throughout the day, during normal operating hours, daily.

6.28.4 The Contractor will be responsible for a more thorough cleaning of the Patriot Cafeteria, Patriot Brew, and Patriot Retail Store after store closing. Special attention will be given to the food preparation area, floors, tabletops, chairs, serving lines, food and beverage machines, and kitchen areas at this time.

7.0 CLEANING REQUIREMENTS AND FREQUENCIES:

The tasks frequencies referenced below indicates the minimum acceptable cleaning frequencies; however, it is the responsibility of the Contractor to re-clean in areas where deficiencies have been identified, recorded and reported to the Contractor by the COR. Following the Contractor’s re-cleaning, the COR will re-evaluate such areas. Re-cleaning is required until the deficiency has been corrected.

Areas listed below are located at RMR. (1700 Wheeling Street, Aurora, CO 80045) Spill and Emergency response will be required on 1st shift for all areas covered by the Contractor.

Concourse, Level 1: (CON) The following area is high traffic and should receive service Monday through Sunday on a consistent basis. (Minimum of three times daily, more if required)

a. Remove all trash as needed

b. Vacuum as needed

c. Damp dust weekly or visibly soiled

d. Dust mop and damp mop as needed, especially on rain or snow days

e. Clean all internal glass windows and glass doors with glass cleaner

f. Wipe down furniture once weekly or as needed to address spills/dirt.

g. Refill any empty hand sanitizer dispensers Concourse, Level S, 2 & 3: (CON) The following area should receive service Monday through Sunday on 2nd shift. (Minimum of once daily, more if required)

a. Remove all trash as needed

b. Vacuum as needed

c. Damp dust weekly or visibly soiled

d. Dust mop and damp mop as needed, especially on rain or snow days

e. Clean all internal glass windows and glass doors with glass cleaner

f. Refill any empty hand sanitizer dispensers Walkway connector: (Bldg. A) The following area should receive service Monday through Friday on 2nd shift. (Minimum of once daily)

a. Remove all trash

b. Dust mop and damp mop as needed, especially on rain or snow days

c. Clean all internal glass windows and glass doors with glass cleaner

d. Refill any empty hand sanitizer dispensers

Bldg. L, Level 1, 2 and 3: (ENC) The following area shall receive service by the contractor Monday through Friday on 2st shift:

a. Empty all trash cans, clean the can if needed and install a clean liner

b. Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean up any spills.

c. Vacuum once weekly or visibly soiled

d. Damp dust weekly or visibly soiled

e. Wipe down furniture once weekly or as needed to address spills/dirt

f. Clean the restroom; including the toilet, urinals, sink, walls, and floor

g. Clean the staff lounge by wiping down the table and counter tops, cleaning the sink, removing the trash, flat mopping the floor, and refilling all dispensers

h. Refill any empty hand sanitizer dispensers

i. Clean all internal glass windows and glass doors with glass cleaner

j. Remove any empty boxes from the area

k. Take all collected trash to the compactor at loading dock and compact it

l. Clean/polish water fountains and stainless steel

m. Clean conference rooms at least once weekly, or as needed

Bldg. B, Level 1, 2 and 3: (Research) The following area shall receive service by the contractor Monday through Friday on 2nd shift:

a. Empty all trash cans, clean the can if needed and install a clean liner

b. Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean any spills.

c. Vacuum once weekly or visibly soiled

d. Damp dust weekly or visibly soiled

e. Wipe down furniture once weekly or as needed to address spills/dirt

f. Clean the restroom; including the toilet, urinals, sink, walls, and floor

g. Clean the staff lounge by wiping down the table and counter tops, cleaning the sink, removing the trash, flat mopping the floor, and refilling all dispensers.

h. Refill any empty hand sanitizer dispensers

i. Clean all internal glass windows and glass doors with glass cleaner

j. Clean/polish water fountains and stainless steel

k. Remove any empty boxes from the area

l. Take all collected trash to the compactor at loading dock and compact it

m. Clean conference rooms at least once weekly, or as needed Canteen: See 6.28 and Table 1 for cleaning requirements and standards.

Patriot Brew: See 6.28 and Table 1 for cleaning requirements and standards.

Patriot Retail Store: See 6.28 and Table 1 for cleaning requirements and standards.

Police Service’s Foyer: The following area shall receive service by the contractor Monday through Sunday on 2nd shift:

a. Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean any spills.

b. Vacuum once weekly or visibly soiled.

c. Damp dust weekly or visibly soiled.

d. Refill any empty hand sanitizer dispensers.

e. Clean all internal glass windows and glass doors with glass cleaner.

f. Remove any empty boxes from the area.

g. Take all collected trash to the compactor at loading dock and compact it.

Police Service’s Area, Level S & 1: The following area shall receive service by the contractor Monday through Sunday on 2nd shift:

a. Empty all trash cans, clean the can if needed and install a clean liner

b. Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean up any spills.

c. Vacuum once weekly or visibly soiled

d. Damp dust weekly or visibly soiled

e. Wipe down furniture once weekly or as needed to address spills/dirt

f. Clean the restroom; including the toilet, urinals, sink, walls, and floor

g. Clean the staff lounge by wiping down the table and counter tops, cleaning the sink, removing the trash, flat mopping the floor, and refilling all dispensers.

h. Refill any empty hand sanitizer dispensers

i. Clean all internal glass windows and glass doors with glass cleaner

j. Remove any empty boxes from the area

k. Take all collected trash to the compactor at loading dock and compact it

l. Clean/polish water fountains and stainless steel

m. Clean conference rooms at least once weekly, or as needed Phone Operator & Connected Bathroom: (D1-189 & D1-189c) The following area shall receive service by the contractor Monday through Sunday on 2nd shift:

a. Empty all trash cans, clean the can if needed and install a clean liner

b. Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean up any spills.

c. Vacuum once weekly or visibly soiled

d. Damp dust weekly or visibly soiled

e. Wipe down furniture once weekly or as needed to address spills/dirt

f. Clean the restroom; including the toilet, urinals, sink, walls, and floor

g. Clean the staff lounge by wiping down the table and counter tops, cleaning the sink, removing the trash, flat mopping the floor, and refilling all dispensers.

h. Refill any empty hand sanitizer dispensers

i. Clean all internal glass windows and glass doors with glass cleaner

j. Remove any empty boxes from the area

k. Take all collected trash to the compactor at loading dock and compact it

l. Polish stainless steel

Patient Advocate Office, Patient Experience Office, Decedent Affairs Office and other Administrative offices to include staff lounge and hallway located between Pharmacy Waiting Area and Phone Operator Office: D1-177, D1-179, D1-181, D1-183, D1-185, D1-

187) The following area shall receive service by the contractor Monday through Friday on 2nd shift:

a. Empty all trash cans, clean the can if needed and install a clean liner

b. Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean up any spills.

c. Vacuum once weekly or visibly soiled

d. Damp dust weekly or visibly soiled

e. Wipe down furniture once weekly or as needed to address spills/dirt

f. Clean the restroom; including the toilet, urinals, sink, walls, and floor

g. Clean the staff lounge by wiping down the table and counter tops, cleaning the sink, removing the trash, flat mopping the floor, and refilling all dispensers.

h. Refill any empty hand sanitizer dispensers

i. Clean all internal glass windows and glass doors with glass cleaner

j. Remove any empty boxes from the area

k. Take all collected trash to the compactor at loading dock and compact it

l. Polish stainless steel

Chapel and Chapel Offices: The following area shall receive service by the contractor Monday through Friday on 2nd shift:

a. Empty all trash cans, clean the can if needed and install a clean liner

b. Vacuum once weekly or visibly soiled

c. Damp dust weekly or visibly soiled

d. Wipe down furniture once weekly or as needed to address spills/dirt

e. Refill any empty hand sanitizer dispensers

f. Clean all internal glass windows and glass doors with glass cleane

g. Remove any empty boxes from the area

h. Take all collected trash to the compactor at loading dock and compact it

i. Polish stainless steel.

Auditorium: The following area shall receive service by the contractor Monday through Friday on 2nd shift. Special attention should be paid to this area after meetings, events and luncheons:

a. Empty all trash cans, clean the can if needed and install a clean liner.

b. Vacuum once weekly or visibly soiled.

c. Damp dust weekly or visibly soiled.

d. Wipe down furniture once weekly or as needed to address spills/dirt.

e. Refill any empty hand sanitizer dispensers.

f. Remove any empty boxes from the area.

g. Take all collected trash to the compactor at loading dock and compact it.

h. Polish stainless steel.

Bldg. G 2nd floor: The following area shall receive service Monday through Friday on 1st shift.

a. Empty all trash cans, clean the can if needed and install a clean liner.

b. Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean any spills.

c. Vacuum once weekly or visibly soiled.

d. Damp dust weekly or visibly soiled.

e. Wipe down furniture once weekly or as needed to address spills/dirt.

f. Clean the restroom; including the toilet, urinals, sink, walls, and floor.

g. Clean the staff lounge room by wiping down the table and counter tops, cleaning the sink, removing the trash, flat mopping the floor, and refilling all dispensers.

h. Refill any empty hand sanitizer dispensers.

i. Clean all internal glass windows and glass doors with glass cleaner.

j. Clean/polish water fountains and stainless steel.

k. Remove any empty boxes from the area.

l. Take all collected trash to the compactor at loading dock and compact it.

m. Clean conference rooms at least once weekly, or as needed.

All Patient Waiting Areas and bathrooms, Level 1, 2 and 3: The following areas are high traffic and shall receive service Monday through Saturday on 1st and 2nd shift. (Minimum of twice daily, more if required)

a. Empty all trash cans, clean the can if needed and install a clean liner.

b. Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean up any spills.

c. Damp dust weekly or visibly soiled.

d. Clean all internal glass windows and glass doors with glass cleaner.

e. Refill any empty hand sanitizer dispensers.

f. Wipe down furniture once weekly or as needed to address spills/dirt.

g. Remove any empty boxes from the area.

h. Take all collected trash to the compactor at loading dock and compact it.

i. Polish stainless steel.

j. Clean the restroom; including the toilet, urinals, sink, walls, and floor.

k. Stock “Cover your Cough” stands

Bldg. A, Level 1, 2, 3 and 4: The following area shall receive service by the contractor Monday through Friday on 2nd shift. Special attention should be paid to this area after meetings, events and luncheons:

a. Empty all trash cans, clean the can if needed and install a clean liner.

b. Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean any spills.

c. Vacuum once weekly or visibly soiled.

d. Damp dust weekly or visibly soiled.

e. Wipe down furniture once weekly or as needed to address spills/dirt.

f. Clean the restroom; including the toilet, urinals, sink, walls, and floor.

g. Clean the staff lounge room by wiping down the table and counter tops, cleaning the sink, removing the trash, flat mopping the floor, and refilling all dispensers.

h. Refill any empty hand sanitizer dispensers.

i. Clean all internal glass windows and glass doors with glass cleaner.

j. Clean/polish water fountains and stainless steel.

k. Remove any empty boxes from the area.

l. Take all collected trash to the compactor at loading dock and compact it.

m. Clean conference rooms at least once weekly, or as needed.

Administrative areas in the Service Level: The following area shall receive service by the contractor Monday through Friday on 1st shift. (N&FS, BioMed, Mailroom, Logistics, Warehouse)

a. Empty all trash cans, clean the can if needed and install a clean liner.

b. Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean any spills.

c. Vacuum once weekly or visibly soiled.

d. Damp dust weekly or visibly soiled.

e. Wipe down furniture once weekly or as needed to address spills/dirt.

f. Clean the restroom; including the toilet, urinals, sink, walls, and floor.

g. Clean the staff lounge room by wiping down the table and counter tops, cleaning the sink, removing the trash, flat mopping the floor, and refilling all dispensers.

h. Refill any empty hand sanitizer dispensers.

i. Clean all internal glass with glass cleaner.

j. Clean/polish water fountains and stainless steel.

k. Remove any empty boxes from the area.

l. Take all collected trash to the compactor at loading dock and compact it.

m. Clean conference rooms at least once weekly, or as needed.

Agent Cashier: The following area shall receive service by the contractor Monday through Friday on 1st shift.

a. Empty all trash cans, clean the can if needed and install a clean liner.

b. Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean any spills.

c. Vacuum once weekly or visibly soiled.

d. Damp dust weekly or visibly soiled.

e. Wipe down furniture once weekly or as needed to address spills/dirt.

h. Refill any empty hand sanitizer dispensers.

i. Clean all internal glass with glass cleaner.

k. Remove any empty boxes from the area.

l. Take all collected trash to the compactor at loading dock and compact it.

DAT 3 Surgical Service Administrative Area and Lounge: The following area shall receive service by the contractor Monday through Friday on 2nd shift.

a. Empty all trash cans, clean the can if needed and install a clean liner.

b. Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean any spills.

c. Vacuum once weekly or visibly soiled.

d. Damp dust weekly or visibly soiled.

e. Wipe down furniture once weekly or as needed to address spills/dirt.

f. Clean the restroom; including the toilet, urinals, sink, walls, and floor.

g. Clean the staff lounge room by wiping down the table and counter tops, cleaning the sink, removing the trash, flat mopping the floor, and refilling all dispensers.

h. Refill any empty hand sanitizer dispensers.

i. Clean all internal glass with glass cleaner.

j. Clean/polish water fountains and stainless steel.

k. Remove any empty boxes from the area.

l. Take all collected trash to the compactor at loading dock and compact it.

m. Clean conference rooms at least once weekly, or as needed.

All Elevators and elevator vestibules: The following area shall receive service by the contractor Monday through Friday on 2nd shift.

a. Dust mop and damp mop floors once weekly unless visibly dirty.

b. Clean walls once weekly unless visibly dirty.

c. Clean/polish stainless steel once weekly unless visibly dirty.

d. Clean grates once weekly.

Administrative Office off Bldg. H1 elevator vestibule: The following area shall receive service by the contractor Monday through Friday on 1st shift.

a. Empty all trash cans, clean the can if needed and install a clean liner.

b. Dust mop and damp mop all floors. This includes moving anything on wheels and cleaning behind and underneath it. Clean any spills.

b. Damp dust weekly or visibly soiled.

c. Wipe down furniture once weekly or as needed to address spills/dirt.

d. Remove any empty boxes from the area.

e. Take all collected trash to the compactor at loading dock and compact it.

Patient Visitor Parking North; Patient Visitor South; Parking Staff North elevator vestibules, elevators and stairwells: The following area shall receive service by the contractor Monday through Friday on 1st shift.

a. Dust mop and damp mop floors once weekly unless visibly dirty.

b. Clean walls once weekly unless visibly dirty.

c. Clean/polish stainless steel once weekly unless visibly dirty.

d. Clean grates once weekly

All stairwells within the facility.

a) Dust mop and damp mop floors once weekly unless visibly dirty.

b) Clean walls and handrails once weekly unless visibly dirty.

SAFETY NOTE: Contract employees will post yellow warning signs around the areas they are mopping to warn people of wet floor danger. Contract employees will ensure a dry, safe area is available for people to walk on at all times. If necessary, only mop half of the hallway, let it dry, then mop the other half.

Microfibers are a one-time use. Johnny mops are a one-time use.

All area listed below is located at the Fisher House (1954 Quentin, Aurora, CO 80010)

Fisher House: The following area shall receive service by the contractor Monday through Sunday on 1nd shift

a. Provide high quality hotel style cleaning to our Fisher House.

b. The Fisher House is a hotel style facility where families may stay while their loved ones are receiving treatment at the medical center. It is located at 1954 Quentin, Aurora, CO 80010. It has common use areas for all residents to share; kitchen, dining room, living room, laundry room and outside patio. Some occupants only stay for one night, some may stay for a few weeks. Residents are responsible for most of their room cleaning responsibilities during their stay.

c. Assigned housekeepers will clean all common areas daily and any rooms where residents have checked out.

d. Tasks include cleaning public restrooms and all common spaces including the Managers office, cleaning the kitchen to include appliances (in and out), counters and floors, emptying and loading the dishwasher, cleaning the dining and living room, cleaning shared use laundry room, cleaning sleeping rooms and private restrooms when occupants check out to include but not limited to vacuuming rooms, dusting (high and low), cleaning bathrooms on check-out – tub, toilet, vanity, etc., emptying trash.

stripping the beds of dirty linens and remaking them with fresh linens.

e. Housekeepers will inspect dirty linens for stains and pre-treat the stains before placing them in a laundry bin. On weekends, housekeepers are occasionally required to wash linens in the resident laundry facility, when there are linen shortages. Housekeepers are required to keep the outside patio area clean and keep the side walk are in front of the building swept and cleared of snow as needed.

f. The Contractor will be responsible for placing dirty linen out for pick-up and will also be responsible for putting away clean linen once delivered.

g. The Contractor needs to ensure enough linen has been cleaned to handle the weekend and holiday hours.

h. The contractor will provide a trained housekeeper every day, seven days a week, 365 days per year.

i. Will require coverage Monday through Sunday from 7:00 AM to 3:30 PM

j. Cleaning discharged rooms will be the 1st priority. The contractor will be provided a tracking sheet listing bed cleaning times, and other duties performed.

k. The Contractor must be able to turn a room over to acceptable standards in less than 2 1/2 hours. Again, this location requires a very high level of daily cleaning. Checklist for this area will be provided.

l. Contract staff will assist with high level disinfection in the case of an outbreak to include but not limited to Norovirus, C’diff, Flu, etc.

m. Transport of required cleaning products, supplies and equipment from the main facility to the Fisher House are the responsibility of the contractor.

n. The Medical Center will provide the necessary cleaning equipment and cleaning chemicals.

All area listed below is located at the DOM (7350 W. Eastman, Lakewood, CO 80227)

DOM: The following area shall receive service by the contractor Monday through Sunday from 6:00 AM to 8:30 PM

a. Provide aseptic cleaning to our Domiciliary (DOM).

b. The DOM is a residential style treatment facility where veterans stay while receiving treatment through the medical center. It is located at 7350 W. Eastman, Lakewood, CO 80227. It has common use areas for all residents to share: dining/activity room, tv rooms, group rooms, laundry room, art room, computer room, and offices. Residents are responsible for their room cleaning during their stay. There is a resident chore list for common spaces but all common spaces will be addressed by contract staff within 3 days if resident chores aren’t completed.

c. Assigned housekeepers will clean all common areas daily and any rooms where residents have checked out.

d. Tasks include cleaning public restrooms, offices, group spaces, dining/activity room, floors and entries. Cleaning shared use laundry rooms. Cleaning resident rooms when occupants check out to include but not limited dust mopping and damp mopping the floor, dusting (high and low), cleaning bathrooms on check-out – tub, toilet, vanity, etc., emptying trash, stripping the beds of dirty linens and remaking them with fresh linens.

e. Keep the side walk in front of the building swept and cleared of snow as needed.

f. The Contractor will be responsible for ensuring dirty linen is picked-up by the vendor and will also be responsible for putting away clean linen delivered by the vendor.

g. The Contractor will ensure enough linen and cleaning products/supplies are on hand to handle the weekend and holiday hours.

h. Transport of required cleaning products, supplies and equipment from the main facility to the Dom are the responsibility of the contractor.

i. The contractor will provide a trained housekeeper every day, seven days a week, 365 days per year.

j. Contract staff will assist with bed bug treatment/steaming when required.

k. Contract staff will assist with high level disinfection in the case of an outbreak to include but not limited to Norovirus, C’diff, Flu, etc. Monday through Sunday coverage from 6:00AM to 8:30PM.

l. Cleaning discharged rooms will be the 1st priority. The contractor will be provided a tracking sheet listing bed cleaning times, and other duties performed.

m. The Contractor must be able to turn a room over to acceptable standards in less than 2 ½ hours.

n. The Medical Center will provide the necessary cleaning equipment and cleaning chemicals.

8.0 CONTRACTOR STAFF SUPERVISION & REQUIREMENTS:

8.1 Key Personnel/Supervision: The contractor shall provide sufficient management to ensure tasks are performed efficiently, accurately, on time, and in compliance with the requirements of this Statement of Work. The contractor shall provide sufficient contract service providers experienced in the conduct of similar hospital operations. Key personnel consist of the Project Manager, Assistant Project Manager and Site Supervisors. Project Manager or Assistant Project Manager will be onsite Monday through Sunday 7:30 AM to 4:00 PM to ensure proper oversight.

8.2 Availability of Key Personnel: The Project Manager shall be available to meet with the COR on site during the agreed upon work hours within one hour of notification. The contractor shall provide the CO phone numbers for the Project Manager/ Assistant Project Manager and the Housekeeping Supervisor/s during duty and non-duty hours (to include evenings, holidays, and weekends). After duty hours, the Project Manager/ Assistant Project Manager and/or Housekeeping Supervisor/s shall be available on site within two hours of notification in cases of emergencies.

8.3 Roster: The Contractor shall establish a roster of employees for use during the contract period. The roster shall list the name and job title of each Contractor.