Attachment G Questions and Answers.pdf

36C25821Q0027 001 Attachment G (Questions and Answers)

1. For multi‐screen locations (such as NAVAHCS Main campus and SAVAHCS Main Campus) will you be able to provide floor plans with projected screen installation as this will help to determine needed wiring specifications and extent of work.

Floor plans will not be provided as part of this solicitation.

2. Is there public WIFI in an of the locations that we could connect the screens to?

There is no public WIFI for connections.

3. Are all screens to be wall mounted or ceiling as well? If both – please, provide counts and details.

Screens are to be wall‐mounted only.

4. Are you looking for any health and wellness content to be included with the network or will all content be provided by your organizations?

Both their content as well as our own.

5. Do you have a preference where to deploy content management servers – in your data center / cloud or hosted by vendor?

Hosted by vendor only.

6. With SOW referencing such vast amount of content, are you open to some of the screens to be interactive (either wall‐mount or floor standing) so patients can select themselves either wayfinding (locations / policies), calendar of upcoming events or variety of content?

There is no current need for interactive screens.

7. Are you looking for any protective enclosures for the screens or just install them as is?

There is no request for protective enclosures.

8. Will any screen locations be in direct sunlight (information needed to ensure proper brightness requirements for sufficient content visibility)?

Screen locations will not be in direct sunlight.

9. Will the contractor be required to remove current media communications boards and related computers, software, cabling, and other items relating to the systems being replaced? If so, is the contractor responsible for disposing of these boards and related items?

Yes, the vendor will be required to remove and dispose in a predefined location chosen by the facility.

10. How would the VA prefer that the new board be connected to the related software administration computer systems – via non‐secure VA Wi‐Fi, Secure VA Wi‐Fi NO. There will be no connectivity with the VA network. The vendor will be required to use a stand‐alone Wi‐Fi connection that they provide through cellular on each individual screen.

11. In which locations, if any, will the contractor be responsible for removing media communications boards being replaced, along with related infrastructure components?

Locations chosen by NAVAHCS & SAVAHCS have already been designated on the solicitation documentation.

36C25821Q0027 001 Attachment G (Questions and Answers)

12. Will the media communications board provide one‐way communications only, or will there be patient registration or other interactive applications?

The purpose of the media communications boards will be to provide information to Veterans and staff.

No patient content will be provided. Systems need to be compatible for future interactive components.

13. Will there be centralized administration of the boards system‐wide, or by North/South regions, or by individual facility, or even more granular?

NAVAHCS & SAVAHCS will have a designated administer managing contact for the boards. The vendor will also provide a customer service representative to manage requested content as well.

14. Will all of the new boards carry the same message(s) or will those be facility‐dependent?

They will be facility‐dependent as well as separate content for each individual board location.

15. Will the contractor be allowed to have (and what requirements would apply), remote access to the on‐site computer systems and networks through which system administration will be accomplished by VA staff or the contractor?

The vendor WILL NOT have access to the VA network, but they will have access to the content on the screens to make edits/changes, etc.

16. Is on‐site contractor presence required for responding to system issues, or must the contractor be available within a certain distance/time?

The Vendor must respond to the customer to address any troubleshooting issues with the screens within two hours of contact and must provide resolution of the issue within 3‐5 days.

17. Are you asking to potentially move 32 screens up to 10 times per year?

The Vendor must be able to move up to 10 screens a year for each Station due to periodic construction and renovation requirements (up to 20 moves a year for both stations combined)

18. Are the construction projects scheduled at S Arizona or N Arizona or both?

Both facilities have ongoing constructions projects and will continue to do so through the length of the contract.

19. Once equipment is removed, are you asking for holes from mounts to be patched?

The company to be responsible for removing and reinstalling the equipment to the new location.

20. Once all the equipment is sent to the PAO and they accept, how is that being delivered to the CBOCs?

The VA Warehouse will coordinate CBOC delivery. Vendor will conduct an inventory with the facility administrator to ensure all components have been delivered and are ready for install. VA Supply will provide inventory labels for the items and the administrator will be responsible for ensure the communication boards are properly labeled and ready for installation.