36C25819R0054-005.pdf

QUALITY ASURANCE SURVEILLANCE PLAN (QASP)

& CLEANING FREQUENCY SCHEDULE

JANITORIAL SERVICES COMMUNITY LIVING CENTER (CLC)

A. Introduction

This QAE (Quality Assurance Evaluator) Plan has been developed to implement a housekeeping service contract. It is designed to aid the Government's QAE in providing effective and systematic surveillance of all aspects of housekeeping services. This plan provides for monitoring all contract requirements through a combination of methods.

The below listed methods of surveillance shall be used in the administration of this QASP:

1. Periodic Surveillance by the COR

The COR periodically observe the areas to verify that the contractor is meeting the goals of the contract; and when COR receives a complaint to necessitate a surveillance.

2. Customer complaint The COR is the point of contact and will collect all customer complaints. The COR will review all complaints and contact the originator to determine the validity of any claims. Customer complaints will become a permanent part of the COR surveillance records.

3. 100% Inspections Complete evaluation of the performance element.

B. Government Roles and Responsibilities The following definitions for government resources are applicable to this plan:

1. Contracting Officer

A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the government.

2. Contracting Officer’s Representative (COR)

An individual designated in writing by the contracting officer to act as his or her authorized representative to assist in administering a contract. The source and authority for a COR is from the contracting officer. COR limitations are contained in the written letter of designation.

3. Responsibilities

The government resources shall have responsibilities for the implementation of this QASP as follows:

4. Contracting Officer

The contracting officer ensures performance of all necessary actions for effective contracting and ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the contracting officer who assures that the contractor receives impartial, fair, and equitable treatment under the contract. The contracting officer is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

5. COR

The COR is responsible for technical administration of the contract and assures proper government surveillance of the contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the government’s behalf.

Any changes that the contractor deems may affect contract price, terms, or conditions shall be referred to the contracting officer for action.

Performance Objective Section B.1

– SOW

Sub-Section & Page #.

Performance Threshold

Remedy Method of Assessment

SS-1

Facility Cleaning Service

a) Tables/Equipment

b) Non-Carpeted Floors

c) Carpeted Floors

d) Stairways / Elevators /

Handicap Lifts

e) Clean Floor Walk-off

Mats

f) Trash Removal /Sharps

Removal

g) Drinking Fountains

h) Dusting

i) Interior Windows/Glass

j) Stock Facility

k) Bio Waste Removal

l) Counter Surfaces

m) Laundry Removal

F- Inclusive

No More Than 5 Valid Defects Per Month

Re-Performance Within 2 Hours of Notification

100 % Inspection

SS-2

Cleaning Restrooms/Lockers

a) Clean and Disinfect/

Sanitize

b) Restroom Floor Care

c) Stock Restroom

Consumable Supplies

d) Restroom Trash Removal

G-Inclusive

No More Than 5 Valid Defects Per Month

Re-Performance Within 2 Hours of Notification

100 % Inspection

SS-3

Quality Assurance Inspection procedures are followed and documented in accordance with Contractor’s Quality Control Plan (incorporated into contract after award).

O-Inclusive

2 Valid Defect Per Month

Contractor Shall Provide A Written Corrective Action Report.

100 % Inspection

SS-4

Surveillance Periodic Surveillances and spot-checking evaluations are followed and documented in accordance with Contractor’s Cleaning Frequency Schedule (incorporated into contract after award).

P-Inclusive

2 Valid Defect Per Month

Contractor Shall Provide A Written Corrective Action Report.

100% Surveillance

Cleaning Frequency Schedule (CFS) CLC

CUSTODIAL SERVICES WORKLOAD STANDARDS / FREQUENCY

TASK / SERVICE FREQUENCY

SWEEP/DUST MOP FLOORS DAILY/ AS NEEDED

LAMINATING FLOORING DAILY/ AS NEEDED

MOP FLOORS DAILY/ AS NEEDED

BUFF FLOORS 1 X WEEK

MAINTAIN/STRIP FLOORS 1 X YEAR

VACUUM CARPET DAILY/ AS NEEDED

SHAMPOO CARPET QUARTERLY

SPOT CLEAN DAILY/ AS NEEDED

CLEAN WALK-OFF MATS DAILY/ AS NEEDED

TRASH COLLECTION/REMOVAL DAILY/ AS NEEDED

REST ROOMS (ALL TASKS/SERVICES) DAILY/ AS NEEDED

RESUPPLY REST ROOMS DAILY / AS NEEDED

CLEAN DRINKING FOUNTAIN DAILY / AS NEEDED

CLEAN WALLS/PARTITIONS DAILY / AS NEEDED

SWEEP/DAMP MOP FLOORS DAILY / AS NEEDED

CLEAN/DISINFECT REST ROOMS DAILY / AS NEEDED

DESCALE TOILETS & URINALS DAILY / AS NEEDED

REMOVE TRASH DAILY / AS NEEDED

STAIRWAYS/ELEVATORS/

HANDICAP LIFTS

DAILY/ AS NEEDED

DUSTING

2 X WEEK

WINDOWS

1 X WEEK

DEEP SCRUB 1 X WEEK