36C25819R0054-001.docx

36C25819R0054

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

DUNS:

DUNS+4:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

36C25819R0054 05-13-2019 Arcelia Medina 520-792-1450 X 4313 05-22-2019

1700 EST

Department of Veterans Affairs NCO22-Gilbert Network Contracting 3601 S. 6th Avenue Tucson AZ 85723 X X 561720 $18 Million X N/A X Department of Veterans Affairs New Mexico VA Health Care System 1501 San Pedro Drive, SE Albuquerque NM 87108 Department of Veterans Affairs NCO22-Gilbert Network Contracting 3601 S. 6th Avenue Tucson AZ 85723

This is accomplished through the Tungsten Network located at:

http://www.fsc.va.gov/einvoice.asp This is mandatory and the sole method for submitting invoices.

Contractor is to provide Environmental Cleaning Services for the Community Living Center (CLC) located at the New Mexico VA Health System (NMVAHCS)at 1501 San Pedro Drive SE, Albuquerque, NM 87108.

Refer to full Statement of Work (SOW)B.2 of the Solicitation Period of Performance is 06/01/2019 - 09/30/2019.

See CONTINUATION Page X X X Hal Robinson Contracting Officer Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C258 Department of Veterans Affairs NCO22-Gilbert Network Contracting 3601 S. 6th Avenue Tucson AZ 85723

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

This is accomplished through the Tungsten Network located at: http://www.fsc.va.gov/einvoice.asp This is mandatory and the sole method for submitting invoices.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

Page 1 of Page 1 of

B.2 STATEMENT OF WORK

A. Long term contract to provide Housekeeping services for our Community Living Center (CLC) at the New Mexico New Mexico Veterans Hospital.

1. The Environmental Management Services (EMS) at the NMVAHCS requires a company to provide hospital housekeeping services for the CLC area. The total square footage of the entire area is 16,600 square feet. The CLC is 16,600 Sq/Ft and will require coverage between the hours of 7:00am thru 3:30pm, 7 days a week to include all federal holidays. At least one (1) deep cleaning of every patient room will be done monthly this includes a total of 15 patient rooms that vary between 230- 245sq/ft and will be coordinated by the COR or designated representative.

2. The area is located in Building 80 at the New Mexico VA Health Care System. (NMVAHCS), 1501 San Pedro Dr., SE Albuquerque, NM 87108. The Contractor shall provide all labor, supervision, management support, equipment and materials to facilitate cleaning. Contractor shall always maintain the facilities identified in accordance with this Statement of Work (SOW) and in accordance with acceptable levels of cleanliness that meet Aseptic Cleaning medical industry standards and The Joint Commission. The NMVAHCS facilities will continually present a clean, neat and welcoming appearance to our Veterans, visitors and staff. The contractor shall perform all work in accordance with all applicable laws, regulations, contract standards, manufactures instructions, and this SOW.

3. Understand and utilize appropriate sanitation procedures. Control and monitor to ensure that all sanitation requirements are properly and efficiently addressed. Understand diseases and know the proper chemicals and methods of cleaning.

4. They are also required to sort, clean and disinfect non-critical Reusable Medical Equipment (RME)if needed (e.i as feeding pumps, Alaris pump module (PCA), KCI wound vacuums, Bard Criticore-Monitor, Volume Metric/Vital Metrics, and Gaymar-pump).

B. The contractor shall have a minimum of three years of experience in managing and providing healthcare housekeeping services to institutions of similar size and scope as required by this solicitation. The firm must have gained this experience as a result of being regularly engaged in the business of providing services in health care/patient care environments (e.g., inpatient, outpatient, ancillary, Aseptic Cleaning).

1. The contractor shall provide all labor, supervision and management support to facilitate medical/healthcare cleaning and disinfection, floor care, hazardous waste handling, infection prevention and safety. All professionals providing services under the terms of this contract will be appropriately certified and possess the skills and experience to perform the services as required in all forms of medical and terminal cleaning including Health Insurance Portability and Accountability Act (HIPPA)certified, Blood Borne Pathogen Training and Product Training.

2. Contractor shall not perform inherently governmental functions. This includes, but is not limited to, determination of agency policy, determination of Federal program priorities for budget requests, direction and control of government employees, selection or non-selection of individuals for Federal Government employment including the interviewing of individuals for employment, approval of position descriptions and performance standards for Federal employees, approving any contractual documents, approval of Federal licensing actions and inspections, and/or determination of budget policy, guidance, and strategy.

C. GENERAL REQUIREMENTS

1. The certification and Accreditation requirements do not apply, and Security Accreditation Package is not required.

2. This This device/service will not be storing/collecting any data released outside the VA. There is no sensitive information to protect outside of the VAMC.

3. Microfiber Cleaning Equipment/Materials will be the responsibility of the contractor. Only Microfiber mops and rags will be used for all cleaning and must be segregated: one set used for bathrooms and diaper changing stations and a separate set for patient rooms, hallways, kitchenettes and lobbies. The contractor shall provide clean and disinfected mops and rags daily in sufficient numbers to perform the work. Microfiber mop heads and rags must be changed out when dirty and a new one will be used for every bathroom and every rooms. Sponges will not be used. As a minimum, mop water and disinfectant must be changed after cleaning as necessary to ensure that the area is getting cleaned. Trash, mops, brooms, and cleaning buckets/carts shall be inaccessible to the patients and visitors to the facility and must not be left unattended at any time.

4. Cleaning products and supplies will be provided by the Contractor. SDS’ will be provided by Contractor to COR and CO.

5. The services will be performed in accordance with VA policies and procedures and the regulations of the medical staff by-law of the VA facility. This will be provided upon selection.

D. BUILDING SECURITY

1. Key Control: The contractor may be able to sign out keys as needed for building/room access.

2. Room Access: The contractor shall ensure its employees do not allow any unauthorized person the use of any key in their possession. The contractor shall ensure they do not open locked rooms or areas to permit entrance by persons other than contractor employees performing assigned duties. All rooms/areas required to be locked shall not be left unattended during the cleaning process and shall be relocked by contractor personnel after completing cleaning duties.

3. Unlocked Doors or Windows: Contractor personnel shall turn off all lights in unoccupied areas after cleaning is performed in empty or vacant areas. Ensure areas are secured and windows are closed and locked. The Contracting Officer’s Representative (COR) or designee, and VA police shall be notified of any unlocked doors or windows during his/her duty hours.

E. SAFETY

Caution Sign Use: The contractor shall display warning signs in all areas where housekeeping operations may cause traffic obstruction or personnel hazard.

F. HANDLING/CLEANING OF VA FURNITURE/EQUIPMENT

1. Tables and Equipment: the contractor shall be responsible for moving and returning the furniture to its original location when cleaning it, under it or behind it. Exam tables and equipment (except console), wheelchairs, gurneys, beds and examination tables and all other furniture and equipment shall be cleaned.

2. Damage: the contractor shall perform all work so as to preclude damage or disfigurement of furniture and/or building structure(s). The contractor shall repair, at contractor’s sole cost, any damage caused by its employees to any part of the building or equipment or any area covered by this contract.

3. Description of Cleaning Performance Expectations: the contractor shall ensure the NMVAHCS facilities continuously present a clean, neat, and welcoming appearance to our veterans and visitors for the areas they are responsible for.

4. Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc.): the contractor shall maintain floors free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter, and other foreign matter by effective cleaning methods. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with proper cleaning solutions and equipment for the specific floor type, per manufactures specifications. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

5. Carpeted Floors: carpets shall be maintained free of soil, dirt, debris, litter, and other foreign matter by effective cleaning methods. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and unraveling shall be brought to the attention of the COR. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

6. Stairways/Elevators/Handicap Lifts: all floors and surfaces shall be cleaned. Stair guards, handrails, wall caps, and baseboards shall be free from dust, dirt, grease and grime. The contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from walls and adjoining stairwell walls, up to 72 inches in height from stair tread level, to provide or maintain a clean, uniform appearance.

7. Clean Floor (Walk-Off) Mats: vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil, and other foreign matter. Soil and moisture underneath mats shall be removed, and mats returned to their normal location.

8. Trash Collection/Removal/Sharps removal: all trash will be removed from each area at a minimum of twice a day. Trash bags will be tied up and trash put in appropriate container for disposal. The contractor shall collect and dispose of all trash from these locations to prevent foul odors, or bags leaking or tearing leaving an infection control issue. Trash cans themselves shall be kept clean and free of dirt, stains and debris. The contractor is responsible for replacement of plastic trash bags. Towards the end of the day, all trash collected for facility shall be transported to outside trash containers as indicated by COR. All sharps containers that have reached the designated fill line shall be removed and put in a designated area to be emptied by another contractor as designated by the COR or designee.

9. Drinking Fountains: drinking fountains will be cleaned to be free of water marks and any other debris or encrustations. The water fountains are to be polished including the orifices and drain, as well as the exterior stainless-steel surfaces. Low water pressure or inoperative drinking fountains will be reported to facility staff or designee as discovered.

10. Dusting: the contractor shall dust in responsibility areas. Low dusting includes surfaces within 6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to Ceiling. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, Heating Ventilation and Air Conditioning (HVAC) grills, patient lift equipment etc.

11. Interior/Exterior windows/ Glass: all glass in doors, partitions, walls, display cases, and directory boards shall show no traces of film, dirt, smudges, water, or other foreign matter.

12. Stock Facility: the contractor shall ensure facility and restroom supplies are sufficiently stocked so any provided supplies do not run out. Supplies shall be stored in designated areas as decided by the COR. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification.

13. Bio Waste Removal: contractor shall remove all bio waste removal (red bags) and place them in designated waste removal containers as identified by the COR.

14. Counter Surfaces: all counter surfaces must be wiped down and cleaned. Exceptions to this are surfaces that appear to have employee work visible. If the surface has visible personal work or tools/equipment, the contractor must avoid contact with any appliances that are visible.

15. Laundry: all soiled linen will be removed and placed in the soil linen room to be cleaned by NMVAHCS facility personnel. All soiled laundry items that are removed will also need to be replaced with clean laundry ones.

G. CLEANING RESTROOMS AND LOCKER ROOMS

1. Clean and Disinfect/Sanitize: all surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, mirrors, dispensers, doors, walls, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), and other such surfaces shall be cleaned and disinfected using a germicidal solution. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any deposits. Mirrors shall be clean and have no streaks. Partitions/stalls shall be smudge/stain free. Vents, to include ceiling vents, shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, streaks, and other removable matter. Walls and grout shall be free of all film, spots, and detergent buildup. Restroom supplies shall be checked during cleanings and replenished as needed to maintain an adequate supply at all times.

2. Restroom Floor Care: all floor surfaces shall be maintained by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout shall be free of dirt, scum, mildew, and residue. The floors may require deep scrub to remove dirt from grout.

3. Stock Restroom Consumable Supplies: supplies shall be stored in designated areas. Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification.

4. Restroom Trash Removal: the contractor shall empty all trash containers in restrooms and locker rooms. The contractor shall dispose of all trash and clean trash containers, inside and out, and return containers to their original locations. The contractor shall replace any obviously soiled or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

H. IMMUNIZATIONS

The contractor shall ensure that all contractor employees assigned to perform work under this contract are free of communicable diseases, to include tuberculosis, prior to entering VA facilities. All contract employees shall have the following immunizations required by “Immunizations and Chemoprophylaxis” prior to an employee being allowed to perform work under this contract. The contractor shall provide supporting documentation that all of its employees meet the above conditions and has 3 weeks from the date of award to submit records of completed immunizations. Any required immunizations will be at the contractor’s expense.

I. CERTIFICATIONS AND TRAINING REQUIREMENTS

1. Contractor shall have a documented history of at least three consecutive years of experience, in the same hospital or similar type environment as a CLC or Nursing home. Etc. The Contractor shall provide a brief narrative of their technical capabilities demonstrating their technical knowledge in providing cleaning services in medical facilities of comparable size and approach to meet the requirements identified in the SOW. 3 references shall be submitted 3 calendar days prior to closing solicitation date by email to: Arcelia.medina@va.gov.

2. The contractor shall have a training program that covers all aspects of the scope of work and shall comply with federal, state, local, and OSHA requirements. A copy of the training program shall be provided with the technical offer.

3. The contractor shall submit a Contractor’s License and must have liability insurance with New Mexico VA Health Care System listed as additionally insured (minimum $500,000.00) and Workers Compensation Insurance. License and Insurance Certificate shall be included in the technical offer.

4. The contractor shall ensure all personnel performing work under this contract are trained and certified in all forms of medical and terminal cleaning, including Aseptic Cleaning, Blood Borne Pathogen Training and Product Training in a Sterile Environment. The contractor must be certified to handle regulated medical waste, (e.g. red waste, yellow waste and Sharp containers). Certification for All personnel performing work under this contract will need documentation showing they have had a minimum of 10 days of training. The contractor will have approximately 3 weeks from the date of award to provide additional certification documentation for all contracted staff. The contractor shall submit training certification for all Key Personnel performing services with the technical offer.

J. BACKGROUND CHECK

Contractor will ensure all personnel pass drug screening, e-verify, and nationwide background checks.

K. GOVERNMENT FURNISHED PROPERTY

1. Government Furnished Facilities. The Government shall provide designated space in the building for the contractor to store supplies. No alterations to the space shall be made without the specific written permission from the CO. Initial request(s) shall go through the COR for review and consideration, before forwarding to the C.O. The Contractor shall return the space to the government in the same condition as received, fair wear and tear and approved modifications.

2. Janitorial Closets. Janitorial closets will be available for use by the Contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials, in each facility. The Contractor shall ensure these closets remain clean and odorless. Further, closets will be free of clutter and debris. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use will be locked if locks are available. The government will not be responsible for Contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the Contractor’s employees’ personal belongings.

L. GOVERNMENT FURNISHED SUPPLIES

The Contractor shall provide all the necessary supplies needed to perform the terms of the contract to include all equipment, transportation, and chemicals. In addition, the contractor will be responsible for providing stock supplies for the CLC reference attachment of “Item List” for a detail list of Government provided supplies and Contractor provided supplies.

M. CONTRACTOR PROVIDED EQUIPMENT AND SUPPLIES

1 Contractor-Furnished Equipment/Vehicles. The contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. Contractor vehicles shall have the Company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation.

2 All equipment used in the performance of this contract shall be in good operable condition and carry a U/L (Underwriters Laboratory) listing. Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The Contracting Officer (CO) or designated COR may inspect the contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

3 The contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the contractor shall maintain or have backup capability to provide continued service in the event primary equipment is down for extended maintenance or repairs. Equipment failure shall not alleviate the contractor from performing any requirement contained in this contract.

N. SUPPLY PRODUCTS – USAGE AND HANDLING REQUIREMENTS

1. Cleaning and Restroom Supplies. The contractor shall furnish a listing of all cleaning and restroom supplies utilized during the contract period to the COR not later than the pre-performance conference for approval by the Contracting Officer. After approval, any new cleaning supplies added to the contract will need approval before being used on the installation.

2. Inventory Listing. The cleaning inventory supply list shall contain the following information: Product name manufacturer item use disposal procedures if material remains after usage Storage of item Supply Product Disposition. The contractor shall be responsible for the proper disposal of all their cleaning supplies.

3. Safety Data Sheet (SDS). An SDS shall also be provided for each cleaning and restroom supply item and employees will be trained, by the contractor, on the proper use and disposal of each item. All cleaning supplies shall be non-flammable.

*NOTE: Products containing Triclosan or chlorofluorocarbons (CFC’s) or ozone depleting substances shall not be allowed or approved for use. Products containing phenolic compounds, such as “Lysol” shall not be allowed or approved.

4. Hazardous Material Identification. MSDS’ are required as specified in the latest version of Federal Standard No. 313 (including revisions adopted during the term of the contract) for any other material designated by a government technical representative as potentially hazardous and requiring safety controls. MSDS’ must be submitted by the Contractor at the pre-performance conference. Failure to provide MSDS’ or certificate when requested could result in the Contractor being considered nonresponsive and result in termination of the contract.

5. HAZMAT. The government (HAZMAT personnel) will inventory all chemicals that the Contractor brings on to NMVAHCS or any property under the control of NMVAHCS. Any products that meet the criteria of “Hazardous Waste” must be bar coded and tracked until permanently removed from government property. The inventory will be performed prior to commencement of work. Criteria for identifying hazardous waste, is contained in Subpart C of 40 CFR, Part 261.

6. The Contractor will be briefed on NMVAHCS spill response procedures at the pre-performance conference. The Contractor is responsible to report and promptly cleanup all spills in a manner consistent with current environmental regulations, in the event that it is necessary to utilize government material, equipment or personnel to clean up a Contractor caused spill, the Contractor shall be required to reimburse the government for all associated costs.

7. The Contractor will be briefed on NMVAHCS Hazardous Material /Waste Management Plan at the pre-performance conference.

8. Hazardous Material Handling. The Contractor shall have approval from the Industrial Hygienists and Safety Officer sections prior to purchasing, handling, using, and storing any chemicals, solvents, lubricants, and other products that require SDS’. The Contractor shall identify these materials and products to COR or designee. The Contractor shall provide one copy of the SDS’ for each item to the industrial hygienists and safety officer sections for review prior to any chemicals being brought onto NMVAHCS. The Contractor shall maintain one copy of the SDS for each hazardous material line item used within the work center. All requests will be processed through the COR, with final approval coming from the CO.

9. The Contractor shall not use products that are or contain Toxic 17 chemicals, Extremely Hazardous Substances (EHS), Ozone Depleting Substances (ODS), and/or Persistent Bio accumulative and Toxic (PBT) chemicals. Any HM containing one of these banned substances will not be allowed on the NMVAHCS site.

10. The Contractor shall ensure all employees complete the local Hazardous Communication, HAZMAT, and hazardous waste training. The Contractor shall appoint a primary and alternate HAZMAT and Hazardous Waste monitor. Monitors are responsible for training all Contractor personnel regarding hazardous material containers maintained within NMVAHCS and complete SDS’ immediately upon receipt of new chemicals, products, or materials. The Contractor shall submit SDS’ as required.

O. QUALITY ASSURANCE

1. Quality Control: the contractor shall develop and maintain a quality control program, as an example; ATP Bacteria Meter and black light technology to ensure custodial services are performed in accordance with commonly accepted commercial practices and the requirements provided in this SOW. The contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur.

The plan shall specifically address the contractor’s strategy to provide quality workmanship, continual process improvement and for correcting deficiencies as required. The contractor shall submit a written Quality Control Plan as part of their technical offer.

2. Contractor shall provide a contingency plan to replace staffing personnel that cannot perform the assigned job duties and tasks. Provide a detailed description of your company’s ability to replace personnel within reasonable time-period as to not affect services to the facility. The contractor is to provide a complete listing of all Key Personnel within 3 weeks of award to the COR and the CO. The contractor shall submit a written Contingency Plan with their technical offer. This plan shall specifically address the contractor’s ability to replace personnel within a reasonable time.

3. Staffing: The contractor is to notify the COR within 3 calendar days of a contracted Key Personnel who resigns, is released of their duties and or when New Key Personnel is scheduled to be working under this contract. This information shall be delivered in writing by email notification any verbal communication shall be followed up in writing within the time allotted (3days). All proper background checks and other applicable documentation such as immunization for new employees shall be provided to the COR and the Contract Specialist within 3 weeks of contract award and shall maintain up to date documentation for each employee.

4. Service Summary (SS): the contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government surveillance and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

5. Quality Assurance: the government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the Contracting Officer a Contract Discrepancy Report (CDR) for issuance to the contractor. The contractor shall respond to the CDR IAW instructions provided and return it to the Contracting Officer within 10 calendar days of receipt.

P. SURVEILLANCE METHODS

1. Surveillances: this method requires the COR to inspect the service. Results shall be annotated on the inspection schedule. Any deficiency shall be documented, and the contractor shall re-perform service immediately, if appropriate, or within 24 hours at no increase in contract amount. Any unsatisfactory inspection identified but re-performed acceptably shall still be counted as an unsatisfactory inspection for trending purposes.

2. Receiving two or more unsatisfactory 100% surveillances, within a 12-month period may result in unsatisfactory past performance documentation. Continued receipt of unsatisfactory 100% surveillances during the contract period shall constitute a negative trend and the Contracting Officer may take any appropriate action in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

3. Periodic Surveillances: this method requires the COR to employ a “spot check” style of evaluation based on the contractor’s incorporated Cleaning Frequency Schedule (CFS). Periodic surveillances will be conducted and may be adjusted, based on quality trends. The CFS or modified version thereof, shall be used for COR scheduled inspections and results documentation.

4. Any unsatisfactory inspection (defect) result shall be recorded, and the contractor shall re-perform the service within 2 hours after notification.

5. Exceeding the performance threshold for any of these performance objectives shall result in a warning or letter of concern from the Contracting Officer.

6. Customer Complaints: the COR will receive and investigate any complaints regarding contractor’s performance under this contract. The COR shall be responsible for initially validating customer complaints. The Contracting Officer shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the contractor.

Q. NOT MEETING PERFORMANCE EXPECTATIONS

Exceeding the maximum number of performance threshold violations for the performance objectives listed in the Service Summary (SS) in any one-month period shall result in a warning, letter of concern, or other administrative action necessary from the Contracting Officer. Additional remedies are available to the government to include Termination of the Contract.

R. PERIODIC PROGRESS MEETINGS

1. The Contracting Officer, COR, other government personnel as appropriate, and the contractor shall periodically meet to discuss the contractor’s performance. The following issues shall be discussed: opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections, and valid customer complaints against each performance objective observed and steps taken by the contractor to prevent occurrences in the future. The contractor shall provide a summary of unsatisfactory inspections and customer complaints and provide insight into any identified trends.

2. The minutes of these meetings will be reduced to writing, signed by the Contracting Officer and any other signatures as deemed appropriate, distributed to the service line functional area and the contractor. Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting Officer identifying areas of non-concurrence for resolution.

S. VA PRIVACY AND INFORMATION SECURITY AWARENESS TRAINING AND RULES OF BEHAVIOR

1. Completion of the VA Privacy and Information Security Awareness and Rules of Behavior (VA10176) will satisfy the annual privacy requirement for all employees including contractors. This course has automatically been assigned to all VA employees' training plans.

2. VA Privacy Training for Personnel without Access to VA Computer Systems or VA Sensitive Information. This TMS training course (VA20939) provides the mandatory yearly Privacy training requirement for any VA personnel such as volunteers or contractors without access to VA computer systems or VA sensitive Information. https://www.tms.va.gov/

T. SITE SPECIFIC SECURITY REQUIREMENTS

1. Successful offeror(s)’s personnel (including subcontractors) anticipated to be on site for more than 2 days will need to obtain a PIV badge through the VA COR. [Note: PIV badges may require at least 30 days to secure so it would be beneficial for the successful bidder to start this process immediately].

2. Contractor shall adhere to any VA specific security requirements such as no weapons allowed on the medical center grounds and smoking only in designated areas.

3. Per the Checklist for Information Security in the Initiation Phase of Acquisitions, Handbook 6500.6 Appendix A; the services provided under this contract do not require computer device connections to VA networks. Therefore, the C&A requirements do not apply, and that a Security Accreditation Package is not required.

4. Per VHA 6500.6c Appendix A, the services provided under this contract do not require the collection, storage or transmission of VA sensitive information or patient health information (PHI/PII/III).

5. The contractor, their personnel, and their subcontractors shall be subject to the Federal laws, regulations, standards, and VA Directives and Handbooks regarding information protection, patient privacy, and information system security as delineated in this contract.

6. All contracted personnel on site must be escorted at all times, by a VA employee, or if on site for more than two days, will need to show completion of the VA Privacy and Information Security Awareness and Rules of Behavior (VA10176 or VHA equivalent) will satisfy the annual privacy requirement for all employees including contractors. Proof of training must be provided to the COR upon request.

U. EMPLOYEE CONDUCT

1. Employee Conduct: contractor shall enforce standards of employee conduct. The contractor shall ensure personnel performing work under this contract exhibit a pleasant demeanor and courteousness at all times. The Government reserves the right to refuse services of contractor or contractor employee, if personal or professional conduct jeopardizes patient care or interferes with the regular and ordinary operation of the facility. Breaches of conduct include intoxication or debilitation resulting from drug use, theft, patient abuse, dereliction or negligence in performing directed tasks, or other conduct resulting in formal complaints by patient or other staff members to designated Government representatives. Standards for conduct shall mirror those prescribed by current federal personnel regulations. The Contracting Officer’s Representative shall handle issues raised concerning contract personnel’s conduct. The final arbiter on questions of acceptability is the Contracting Officer.

2. The contractor shall not engage in sexual harassment or discrimination on a sexual, racial, or age basis while performing work under this contract. The contractor shall ensure its employees and subcontractors do not use foul language or direct negative comments toward veterans, patients, VA employee’s, or any other visitors to the facility.

3. Appearance: the contractor shall ensure personnel performing work under this contract are clean and well-kept at all times. The contractor shall enforce good hygiene practices, including a professional appearance in dress and hairstyle. Contractor personnel need to be in a clearly distinguishable uniform with name badge identifying both company and employee name.

4. English: contractor shall ensure all personnel performing work under this contract possess a thorough understanding of written and spoken English. Contractor personnel performing work under this contract shall make all communications regarding performance of this contract in English.

5. Weapons, Firearms, and Ammunition: personnel performing work under this contract are prohibited from possessing weapons, to include knives, firearms, or ammunition, on themselves or within contractor-owned or privately-owned vehicle while on the NMVAHCS campus. The contractor shall ensure personnel performing work under this contract comply with these restrictions.

6. If the Contracting Officer finds it in the best interest of the Government s/he may, at any time during the performance of this contract, order the contractor to remove any of his/her personnel from further performance under this contract for reasons of their moral character, unethical conduct, security risk and violation of on-site facility rules. In the event that it becomes necessary to replace any contractor personnel for any of the above reasons, the contractor shall bear all costs associated with such removal, including the costs for the replacement of any personnel so removed. These charges will not be chargeable to the Government.

V. MISCELLANEOUS/CORE REQUIREMENTS

1. Energy Conservation Lights: the contractor and/or employees or subcontractors shall turn off unnecessary lights.

2. Report Fire Hazards: the contractor and/or employees or subcontractors shall report conditions, and items in need of repair to the COR or designates.

3. Lost and Found: the contractor and/or employees or subcontractors shall turn in lost and found articles to the COR.

4. Suspicious Behavior: the contractor and/or employees or subcontractors shall notify COR or Veteran Administration police services if unauthorized or suspicious persons are seen on the premises.

5. Locked Rooms: the contractor shall notify the COR of any conditions that may interrupt or delay performance under this SOW such as locked offices/facilities, occupied rooms, adverse weather condition, or any other conditions. Once any delay issue has been resolved, the contractor shall start performance within 3 hours of notification of resolution.

6. After Hour Entry: the contractor shall ensure that personnel entering any facility or area after it has been secured shall enter through one door and lock the door behind them. The contractor shall ensure these facilities or areas are not left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, the contractor shall ensure all doors and windows that were secured upon its arrival are closed and secured upon its departure.

7. The Certification and Accreditation requirements do not apply, and a Security Accreditation Package is not required.

8. The device/service will not be storing/collecting any data released outside the VA. There is no sensitive information to protect.

9. Caution Signs: the contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

10. Certification Certificate: the contractor shall be required to submit certification certificate to the contracting officer or designee 15 calendar days prior to start of contract and prior to anniversary date.

11. Communication Skills: contractor employees shall be able to communicate in the English language with their supervisors, work leaders and other members of the hospital staff.

W. FACILITY ACCESS REQUIREMENTS AND PARKING

1. Prior to beginning work under the contract, the Contractor shall provide the COR with a current list of Contractor employees expected to enter NMVAHCS the facilities. This list shall be validated, maintained, and signed by the Contractor and provided to the COR on an annual basis, or whenever the employment status of one or more employees changes. The Contractor has 24 hours to inform the Contracting Office and COR when an employee is terminated, unless it is a pickup day, when they must inform the Contracting Office and COR.

2. The contractor shall ensure all personnel performing work under this contract wear a nametag or other identifying apparel. Personnel performing work under this contract are required to apply for NMVAHCS Contractor Identification Badges. The point of contact for processing these requests is the COR. Contractor personnel must provide fingerprints, driver licenses, and any other necessary information. The contractor shall ensure all personnel performing work under this contract wear their ID Cards at all times in an easily visible fashion either on a lanyard or clipped to their clothing above the waist.

3. While on VA premises, all Contractor personnel shall comply with the rules, regulations, and procedures governing the conduct of personnel and the operation of the facility.

4. It is the responsibility of the contractor’s personnel to park in the appropriate designated parking areas. Parking information shall be coordinated with the NMVAHCS COR.

5. NMVAHCS does not validate or make reimbursement for parking violations committed by the Contractor’s personnel under any circumstances.

X. AUTHORIZED SERVICES/NOTIFICATION

Services specified within this contract are authorized under this contract. However, the services may be added or changed by written, bilateral modification to the contract. The modification will be prepared by the VA Contracting Officer.

B.3 PRICE/COST SCHEDULE

ITEM INFORMATION

Contract Period: Base POP Begin: 06-01-2019 POP End: 09-30-2019

Contract Period: Base POP Begin: 06-01-2019 POP End: 09-30-2019

Contract Period: Option 1 POP Begin: 10-01-2019 POP End: 09-30-2020

Contract Period: Option 1 POP Begin: 10-01-2019 POP End: 09-30-2020

Contract Period: Option 2 POP Begin: 10-01-2020 POP End: 09-30-2021

Contract Period: Option 2 POP Begin: 10-01-2020 POP End: 09-30-2021

Contract Period: Option 3 POP Begin: 10-01-2021 POP End: 09-30-2022

Contract Period: Option 3 POP Begin: 10-01-2021 POP End: 09-30-2022

Contract Period: Option 4 POP Begin: 10-01-2022 POP End: 09-30-2023

Contract Period: Option 4 POP Begin: 10-01-2022 POP End: 09-30-2023

B.4 DELIVERY SCHEDULE

ITEM NUMBER

DELIVERY DATE

1501 San Pedro Drive, SE Albuquerque, NM 87108 5153

USA

06-01-2019 TO 09-30-2023

505-265-1711 X 2518 Ramon.Oaxaca@va.gov

SECTION C - CONTRACT CLAUSES

ADDENDUM to FAR 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS Clauses that are incorporated by reference (by Citation Number, Title, and Date), have the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available.

The following clauses are incorporated into 52.212-4 as an addendum to this contract:

C.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es):

http://www.acquisition.gov/far/index.html…