WTVAHCS Digital Display Statement of Work.docx

Statement of Work Customizable Communication Platform and Digital Display (Service Contract for Licenses, Software, Maintenance & Support) West Texas VA Health Care System 300 Veterans Blvd., Big Spring, TX 79720

General Information The West Texas VA Health Care System (WTVAHCS) in Big Spring, TX requires a service for a communication board system throughout the West Texas VA Health Care System and Community Based Outpatient Clinics (CBOC)s.

Contract Title: Customizable online patient health care communication system that utilizes digital signage and interactive screens.

Background: WTVAHCS requires a service of a system that is interactive with both the patients and staff. In response to the COVID-19 pandemic, WTVAHCS has been tasked to provide accurate and timely information and education, not only about COVID-19, but also important health and wellbeing messaging. Our facilities have been able to provide Veterans and the community a full range of primary, specialty and chronic health care services in a system that is readily accessible and responsive to change.

Scope of Work: The Veterans Experience Office (VEO) and the Public Affairs Office (PAO), underneath the Office of Director, are committed to advancing Veterans’ health education by providing a contract for a digital patient health education system. The Veterans Experience Office believes that health education content has improved trust in the delivery of service, would continue to improve compliance and improve success rates with national initiatives, such as Whole Health and Patient Centered Care. It is imperative that patients continue to manage their health; and it is our duty to remind them and deliver information that helps them do so.

Period of Performance: The period of performance (POP) of this contract shall consist of one twelve-month base period. At the discretion of the Contracting Officer (CO), the Government may exercise up to four, twelve-month option periods.

Type of Contract: Firm-Fixed Price

General Requirements

Specific Task #1:

Provide licenses as needed and unlimited access to an online patient health care education and health care system that is customizable to support all WTVAHCS facilities. The online patient health care education and health care system is commercial (the government is not looking to develop a system), and is capable of providing the most trusted, meaningful and timely communication and education to patients and healthcare staff. Additionally, the online patient health care education and health care system allows for unlimited capability to have custom messages created for use on waiting room monitors (ST#2). All monitors are capable of operating independently of the others.

Specific Task # 2:

Provide maintenance and updates to the following supplies in waiting room and exam rooms throughout the WTVAHCS:

WTVAHCS exams rooms are equipped with interactive exam room touchscreen monitors that offers education to Veterans by any healthcare provider through multimedia functions within the interactive touchscreen that offers interactive anatomical by means of built in 3D models in an anatomy library. The interactive touchscreen can also be drawn on or written on to highlight certain areas of anatomy. This same interactive touchscreen contains medical articles for managing health issues that can be emailed to Veterans or family members email address, as well as can ask Veterans to conduct patient survey’s or access their MyHealthyVet account. This can all be done within the exam room the Veteran is in.

12 of the digital screens and associated cellular devices are equipped and set up to provide guest WiFi access. The 12 screens/devices have been designated by the COR.

Specific Task # 3:

Provide training to new staff on use of the online patient health care education and health care system at all sites within the health care system at least once every six months.

Provide training on updates and new technology with the online patient health care education and health care system as needed.

Provide consultant service that is available 24/7 to assist with customer support for general assistance/questions related to the operation of the online patient health care education and health care system.

Specific Task # 4:

Provide a warranty for the products as is industry standard for scope and duration.

Specific Task # 5:

Provide combined licensing and support package for the online patient health care education and health care system that will keep the account up to date and the online patient health care education and health care system functioning at 100% of its capability from start-up through option period # 4.

Specific Task # 6:

Provide all labor and hardware to install an independent WIFI online patient health care education and health care system throughout the medical center for the online patient health care education and health care system to run off independently. The monthly service charge for WIFI services shall be included into ST # 5 above.

Performance Monitoring: There will be a designated federal employee assigned by the COR to ensure that all equipment is functioning correctly.

Point of Contact:

Michael Cole Chief of Communication and Community Engagement 432-263-7361, ext 7022

Place of Performance:

George H. O'Brien, Jr. VA Medical Center 300 Veterans Blvd Big Spring, TX 79720

Abilene CBOC 3850 Ridgemont Drive Abilene, TX 79606-2728

Fort Stockton CBOC 1205 North Sycamore Street Fort Stockton, TX 79735-4122

Hobbs CBOC 1301 North Turner Street Hobbs, NM 88240-4337

San Angelo CBOC 4240 Southwest Boulevard San Angelo, TX 76904-5634

Wilson & Young Medal of Honor CBOC 8050 East Highway 191 Odessa, TX 79765-8615

Travel: The Government anticipates travel under this effort to perform the tasks associated with this contract. Contractor shall include all estimated travel costs in their firm-fixed price line items. These costs will not be directly reimbursed by the Government.

Changes to Statement of Work: Any changes to this SOW shall be authorized and approved only through written correspondence from the CO. Costs incurred by the contractor through the actions of parties other than the CO shall be borne by the contractor.

Security and Privacy Requirements: Vendor will not have access to information deemed to be “VA Sensitive Information”. The certification and accreditation (C&A) does not apply.

The contractor, their personnel, and their subcontractors shall be subject to the Federal laws, regulations, standards, and VA Directives and Handbooks regarding information and information system security as delineated in this contract.

Risk Control: If services and products do not conform to contract requirements, the Government may require the contractor to perform the services again in conformity with contract requirements, at no additional cost to the Government, if appropriate.