36C25718U0037-002.pdf

PERFORMANCE REQUIREMENTS SUMMARY

Factor

No.

Performance Indicator

Performance Standard

AQL Maximum

Allowable Degree If Deviation (Acceptable

Quality Level)

Method – Type of Surveillance Reduction When AQL Exceeded

Incentive/Disinc entive for meeting or not meeting the performance standards

1 Shipment schedule is met. All quotas are delivered to Medical Centers per established schedule.

1 discrepancy per month

COR Weekly inspection

Negative impact will be reflected on past performance evaluation -

CPARS

2. Weights are accurate Weight processed/ received equals weight billed

2 discrepancies per month

COR Delivery tickets and daily weight records

Negative impact will be reflected on past performance evaluation -

CPARS

3. Laundry is clean Laundry is clean, dry, free of lint and odor, spots and stains removed.

.25% per gross wt.

processed each month.

Random Sampling -carts of clean linen, daily by COR

Negative impact will be reflected on past performance evaluation -

CPARS

4. Whiteness and tensile strength retention.

Test specimen laundered

IAW standard textile laboratory practice.

5% deviation after washing for whiteness retention and tensile strength loss per test

Contractor furnished specimens per independent laboratory.

Negative impact will be reflected on past performance evaluation -

CPARS

5. Proper textile finish for items All articles are properly processed; articles are free from wrinkles and scorches; IAW Stds.

.25% per month Random Sampling

– carts clean linen, daily.

Negative impact will be reflected on past performance evaluation -

CPARS

6. Packaging is properly accomplished. Laundered items are bundled, tied, wrapped, covered, etc.

.25% per month Random Sampling

– carts clean linen, daily.

Negative impact will be reflected on past performance evaluation -

CPARS

7. Provide required reports. Data required submitted on time.

1 discrepancy per month.

Check list Negative impact will be reflected on past performance evaluation -

CPARS

8. Damaged Clean linen items. Laundered items are not physically damaged due to improper processing or carelessness.

2.5 percent per month Random Sampling -carts of clean linen, daily.

Negative impact will be reflected on past performance evaluation -

CPARS

9. Response CPM responds within 1

hr. to request for contact from CO, COR.

1 discrepancy per month.

COR awareness Negative impact will be reflected on past performance evaluation -

CPARS

10. Transport / Storage trailers/carts are cleaned with a tuberculocidal germicide/disinfectant, after unloading the soiled linen and prior to loading the trailer/cart with clean linen.

Trailers/carts are clean, dry, and free of visible soil

2.5 % Daily inspections Negative impact will be reflected on past performance evaluation -

CPARS

11. Emergency response.

Contractor responds to emergency service request within one hour.

N/A Customer

Complaint

Negative impact will be reflected on past performance evaluation -

CPARS