36C25626Q0958.docx

36C25626Q0958

GENERAL INFORMATION

NETWORK CONTRACTING OFFICE 16

ALEXANDRIA VA HEALTH CARE SYSTEM

PO BOX 69004

ALEXANDRIA LA 71306-9004

POINT OF CONTACT*

Contract Specialist

ARLENE A. BLADE

arlene.blade@va.gov

PLACE OF PERFORMANCE

CENTRAL ARKANSAS VETERANS HEALTH CARE SYSTEM

2200 FORT ROOTS DRIVE

NORTH LITTLE ROCK AR

ADDITIONAL INFORMATION

AGENCY’S URL

URL DESCRIPTION

AGENCY CONTACT’S EMAIL ADDRESS

EMAIL DESCRIPTION

DESCRIPTION

A.1 COMBINED SYNOPSIS/SOLICITATION

1. This is a combined synopsis / solicitation for commercial services prepared in accordance with the format in Federal Acquisition Regulations (FAR) Part 12, Simplified Acquisition Procedures for Certain Commercial Items as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued. This requirement will be evaluated using the Lowest Price Technically Acceptable (LPTA) evaluation process.

2. Solicitation documents and incorporated provisions and clauses are those in effect through Federal Acquisition Circular FAC 2026-01 (eff. 03/13/2026) FAR Deviation APR 2026 (eff. 04/23/2026) VAAR DEVIATION MAY 2026 (eff. 05/12/2026) VAAM Alert 26-01 (eff. 10/01/2025). Acquisition Policy Flash 26-30 (eff. 05/12/2026).

3. The combined synopsis/solicitation number is 36C25626Q0958.

4. This requirement is a total set-aside for certified Service-Disabled-Veteran-Owned Small Businesses (SDVOSBs). The North American Industry Classification System number is 811210 with a size standard of 34M.

5. Place of Performance:

Central Arkansas Veterans Healthcare System Eugene J. Towbin Healthcare Center 2200 West Fort Roots Drive North Little Rock. AR 72114 and

Central Arkansas Veterans Healthcare System John L. McClellan Memorial Veterans Hospital 4300 W 7th St Little Rock, AR 72205

6. Period of Performance: 60 months

7. All questions regarding this solicitation shall be submitted via email to Contracting Specialist, Arlene A. Blade at arlene.blade@va.gov no later than August 11, 2026, 8:00 AM CT. No additional questions will be accepted after August 11. 2026. Please reference Solicitation Number 36C25626Q0958 on the subject line. NO TELEPHONE REQUESTS OR INQUIRIES WILL BE ACCEPTED.

8. Quotes are due no later than August 21, 2026 at 10:00 AM CT and shall be submitted electronically via e-mail to the Contracting Specialist, Arlene A. Blade at arlene.blade@va.gov .

9. All responsible offerors are invited to submit an offer which shall be considered by the agency. It is the responsibility of the offerors to check the website periodically for any amendments and/or notices to the solicitation. To be considered for award, vendors must be registered in SAM.gov at https://sam.gov

COMBINE SYNOPSIS/SOLICTATION APPLICABLE Provisions and Clauses

The provision at 52.212-1 Instructions to Offerors – Commercial, applies to this acquisition.

The provision at 52.212-2 EVALUATION – COMMERCIAL ITEMS (NOV 2021) applies to this acquisition.

The clause at 52.212-4, Contract Terms and Conditions – Commercial Items, applies to this acquisition and a statement. The addendum to FAR 52.212-4 also applies to this acquisition.

Addendum to FAR 52.212-4 Show FAR clauses followed by VAAR clauses in numeric order.

Combined Synopsis/Solicitation Notice

Combined Synopsis/Solicitation Notice Solicitation contains a list of all clauses incorporated by reference in numeric order under 52.252-2 (see below), starting first with FAR and followed by VAAR.

Combined Synopsis/Solicitation Notice

SECTION B - CONTINUATION OF COMBINED SYNOPSIS/ SOLICITATION

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

CONTRACTOR NAME:

ADDRESS:

CITY-STATE-ZIP:

POINT OF CONTACT/TITLE:

PHONE NUMBER:

FAX NUMBER:

E-MAIL ADDRESS:

SAM UEI NO.:

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

FSC e-Invoice Payment/Invoice Setup Information 1-877-489-6135 http://www.fsc.va.gov/fsc/einvoice.asp

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

The contractor shall furnish all necessary personnel, supervision, labor, transportation, parts, test equipment, tools, licensing, software, and the expertise to provide service and maintenance for the MOTOROLA RADIO TRUNKING SYSTEM for the CAVHS Little Rock and North Little Rock facilities.

Contract Period: Base POP Begin: 09-30-2026 POP End: 09-29-2027 PRINCIPAL NAICS CODE: 811210 - Electronic and Precision Equipment Repair and Maintenance PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components The equipment to be serviced/diagnosed includes:

All Head-in Radio equipment is used in JLM or NLR for Engineering Radios, Police radios, Fire Dept Radios, Emergency Management Radios, Nursing Services Emergency radios, Safety dept radios, any login computer related to the Trunking system and the interconnection of the NLR facility to the North Little Rock Facility. Normal equipment includes multiple repeaters, receivers/transmitters/antennas, GPS devices, radio devices or simulcast hardware and the power supplies and interconnection wiring to include any network connections and network switches used for this trunking system for both VA facilities (Also known as “Central Arkansas Veteran Heath Services”)

The contractor shall furnish all necessary personnel, supervision, labor, transportation, parts, test equipment, tools, licensing, software, and the expertise to provide service and maintenance for the MOTOROLA RADIO TRUNKING SYSTEM for the CAVHS Little Rock and North Little Rock facilities.

Contract Period: Option 1 POP Begin: 09-30-2027 POP End: 09-29-2028 PRINCIPAL NAICS CODE: 811210 - Electronic and Precision Equipment Repair and Maintenance PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components

All Head-in Radio equipment is used in JLM or NLR for Engineering Radios, Police radios, Fire Dept Radios, Emergency Management Radios, Nursing Services Emergency radios, Safety dept radios, any login computer related to the Trunking system and the interconnection of the NLR facility to the North Little Rock Facility. Normal equipment includes multiple repeaters, receivers/transmitters/antennas, GPS devices, radio devices or simulcast hardware and the power supplies and interconnection wiring to include any network connections and network switches used for this trunking system for both VA facilities (Also known as “Central Arkansas Veteran Heath Services”.

The contractor shall furnish all necessary personnel, supervision, labor, transportation, parts, test equipment, tools, licensing, software, and the expertise to provide service and maintenance for the MOTOROLA RADIO TRUNKING SYSTEM for the CAVHS Little Rock and North Little Rock facilities.

Contract Period: Option 2 POP Begin: 09-30-2028 POP End: 09-29-2029 PRINCIPAL NAICS CODE: 811210 - Electronic and Precision Equipment Repair and Maintenance PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components

All Head-in Radio equipment is used in JLM or NLR for Engineering Radios, Police radios, Fire Dept Radios, Emergency Management Radios, Nursing Services Emergency radios, Safety dept radios, any login computer related to the Trunking system and the interconnection of the NLR facility to the North Little Rock Facility. Normal equipment includes multiple repeaters, receivers/transmitters/antennas, GPS devices, radio devices or simulcast hardware and the power supplies and interconnection wiring to include any network connections and network switches used for this trunking system for both VA facilities (Also known as “Central Arkansas Veteran Heath Services”.

The contractor shall furnish all necessary personnel, supervision, labor, transportation, parts, test equipment, tools, licensing, software, and the expertise to provide service and maintenance for the MOTOROLA RADIO TRUNKING SYSTEM for the CAVHS Little Rock and North Little Rock facilities.

Contract Period: Option 3 POP Begin: 09-30-2029 POP End: 09-29-2030 PRINCIPAL NAICS CODE: 811210 - Electronic and Precision Equipment Repair and Maintenance PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components

All Head-in Radio equipment is used in JLM or NLR for Engineering Radios, Police radios, Fire Dept Radios, Emergency Management Radios, Nursing Services Emergency radios, Safety dept radios, any login computer related to the Trunking system and the interconnection of the NLR facility to the North Little Rock Facility. Normal equipment includes multiple repeaters, receivers/transmitters/antennas, GPS devices, radio devices or simulcast hardware and the power supplies and interconnection wiring to include any network connections and network switches used for this trunking system for both VA facilities (Also known as “Central Arkansas Veteran Heath Services”.

The contractor shall furnish all necessary personnel, supervision, labor, transportation, parts, test equipment, tools, licensing, software, and the expertise to provide service and maintenance for the MOTOROLA RADIO TRUNKING SYSTEM for the CAVHS Little Rock and North Little Rock facilities.

Contract Period: Option 4 POP Begin: 09-30-2030 POP End: 09-29-2031 PRINCIPAL NAICS CODE: 811210 - Electronic and Precision Equipment Repair and Maintenance PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components

All Head-in Radio equipment is used in JLM or NLR for Engineering Radios, Police radios, Fire Dept Radios, Emergency Management Radios, Nursing Services Emergency radios, Safety dept radios, any login computer related to the Trunking system and the interconnection of the NLR facility to the North Little Rock Facility. Normal equipment includes multiple repeaters, receivers/transmitters/antennas, GPS devices, radio devices or simulcast hardware and the power supplies and interconnection wiring to include any network connections and network switches used for this trunking system for both VA facilities (Also known as “Central Arkansas Veteran Heath Services”.

B.3 DELIVERY SCHEDULE

CENTRAL ARKANSAS VETERANS HEALTHCARE SYSTEM

2200 FORT ROOTS DRIVE

NORTH LITTLE ROCK, AR 72114

USA

501-257-1184 william.cariker@va.gov

CENTRAL ARKANSAS VETERANS HEALTHCARE SYSTEM

2200 FORT ROOTS DRIVE

NORTH LITTLE ROCK, AR 72114

USA

CENTRAL ARKANSAS VETERANS HEALTHCARE SYSTEM

2200 FORT ROOTS DRIVE

NORTH LITTLE ROCK, AR 72114

USA

CENTRAL ARKANSAS VETERANS HEALTHCARE SYSTEM

2200 FORT ROOTS DRIVE

NORTH LITTLE ROCK, AR 72114

USA

CENTRAL ARKANSAS VETERANS HEALTHCARE SYSTEM

2200 FORT ROOTS DRIVE

NORTH LITTLE ROCK, AR 72114

USA

B.4 STATEMENT OF WORK

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

1. Scope of Work:

1.1. The contractor will furnish all labor, transportation, parts, test equipment, tools, and the expertise necessary to provide the proprietary service agreement from Motorola. Our head-in equipment is proprietary to Motorola and whichever contractor considered must show certification and approval from the Main Motorola Company and must show it can provide the necessary products to our VA facilities in North Little Rock, and Little Rock, AR. The addresses of these 2 Federal facilities are at John L McClellan 4300 W. 7TH Street, Little Rock, AR 72205 and at the North Little Rock Eugene Towbin VA Medical Center located at 2200 Ft Roots Drive, Bldg. 170, North Little Rock, AR 72114.

Point of contact for the VA Facility will be William (Mike) Cariker and Jacob Stoute in the Engineering Department/ET Shop. A base + 4 contract is needed for continuous coverage and service on this proprietary Motorola Service equipment in place at the Department of Veteran Affairs locations at North Little Rock, AR and Little Rock, Arkansas. Dept. of VA areas are covered on the same Radio system based at the Little Rock VA Hospital All head-in equipment, radios and trunking system are in place in the areas. This contract is a service contract to support what we have in place already. The only service plan available for this system is in the descriptions below from Motorola. Which certified existing companies certified from Motorola will be chosen from a list of qualified companies that submit that will best suit the needs of the Dept. of Veteran Affairs that submit require documentation and certifications to the Contracting Officer assigned from the VA.

To include the following description of services to be provided for the radio system:

1.2. Essential Plus Services Overview

To ensure that you have immediate access to technical support teams for both unforeseen issues and ongoing maintenance, Team Cynergy proposes Motorola’s Essential Plus Services offering. Appropriate for customers who want to minimize their system’s downtime, Essential Plus Services provides a reliable response and restoral process, remote assistance to address unforeseen network events, onsite repairs to network components, and patches to keep the system secure. The quoted offer consists of the following specific services:

1.2.1. Service Desk - The Service Desk will record, track, and update all Service Requests, Change Requests, Dispatch Requests, and Service Incidents using Motorola Solution’s Customer Relationship Management (CRM) system.

1.2.2. Technical Support - Provide telephone consultation and troubleshooting capabilities to diagnose and resolve infrastructure performance and operational issues.

1.2.3. Onsite Support – Provide local, trained, and qualified technicians who will arrive at your location upon a dispatch service call to diagnose and restore the communications network. This involves running diagnostics on the hardware or FRU (Field Replacement Unit) in order to identify defective elements and replace those elements with functioning ones.

1.2.4. Annual Preventative Maintenance – Provide proactive, regularly scheduled operational testing and alignment of infrastructure and network components to ensure that they continually meet original manufacturer specifications. Certified field technicians perform hands-on examinations and diagnostics of network equipment on a routine and prescribed basis.

1.2.5. Network Hardware Repair – OEM-Authorized Repair Depot will repair the equipment provided by Motorola Solutions, as well as select third-party infrastructure equipment supplied as part of the quoted solution.

1.2.6. Network Hardware Repair with Advanced Replacement - With this additional service, malfunctioning components and equipment will be exchanged with advanced replacement units or Field Replacement Units (FRUs) as they are available in the Repair Depot’s inventory.

1.2.7. Self-Installed Security Patches - Provide security patches that are pre-tested by Motorola Solutions to be installed by your personnel.

These services will be delivered through the combination of local service personnel either dedicated to the network or engaged as needed; a centralized team within Motorola’s Solutions Support Center (SSC), which operates on a 24 x 7 x 365 basis; and our Repair Depot, which will ensure that equipment is repaired to the highest quality standards. The collaboration between these service resources, all of whom are experienced in the maintenance of mission-critical networks, will enable a swift analysis of any network issues, an accurate diagnosis of root causes, and a timely resolution and return to normal network operation.

1.3. SUA II

The System Upgrade Agreement II (SUA II) service provides public safety radio system release updates on a consistent, budgeted plan. These updates maintain reliable network operations and cybersecurity protection. In addition, SUA II keeps VAMC Little Rock’s ASTRO 25 network compatible with expansion elements as well as new products and features. With SUA II, VAMC Little Rock’s network will remain on a release that qualifies for support services.

Contractor shall deliver SUA II over two-year periods, with up to one update in each period. The SUA II service includes the following:

1.3.1. Software Release Updates – Motorola Solutions-certified software that improves network functions over previous releases. This also includes commercial operating systems and application software updates.

1.3.2. Hardware Update – When needed to support a software release update, the contractor shall provide new hardware. New hardware will both support the new software update, as well as maintain existing functions and features.

1.3.3. Professional Implementation Services – The contractor shall plan and implement updates at the VAMC Little Rock sites. This includes factory integration, testing, and supply chain management for new software and hardware.

With these services, VAMC Little Rock will have access to the technology, support, and planning expertise needed for an effective upgrade.

1.4. Avtec ScoutCare

ScoutCare will provide ongoing post-warranty support for the Scout dispatch solution, protecting investment and lowering the total cost of ownership with software maintenance, hardware maintenance, remote support, and technical training classes.

A primary benefit of ScoutCare is its provision for software maintenance, which falls into four categories:

1.4.1 Adaptive – modifying the software to cope with changes in operating systems, hardware platforms, and integrations to external systems. Console systems integrate many third-party systems and components, most of which include complex software. As these change over time, compatibility modifications and regression testing are mandatory. Security vulnerabilities also must be addressed as discovered. Adaptive software maintenance provides compatibility with the latest versions of Windows, radio, and telephone systems.

1.4.2. Perfective – implementing functional enhancements to the software. Examples are new user interface features, connectivity, and improvement in management tools.

1.4.3. Corrective – diagnosing and fixing errors. No system is perfect, so issues are resolved on a priority basis. Patches are occasionally released if a high impact/high urgency issue emerges, while errors with workarounds are fixed in Minor Releases or Major Releases. Department of Veteran Affairs VAMC Little Rock 1215224003 Use or disclosure of data contained on this sheet is subject to the restrictions as stated on the title page of this document. 9

1.4.3. Preventive – increasing software maintainability or reliability to prevent future problems. Better diagnostics, improvements in redundancy mechanisms, and better error handling of user input are some examples of preventive software maintenance.

New Versions with new capabilities are released several times a year with Patches released from time to time to address specific issues. Motorola Solutions’ console systems covered by a ScoutCare agreement are entitled to use newer versions of their existing software licenses released during the ScoutCare term. Both application Software and any required firmware updates for Motorola Solutions’ Products are included.

1.5. Software Maintenance

ScoutCare includes ongoing software updates to maintain and improve the console solution. These updates maintain Scout compatibility with hardware and software, protect against cybersecurity threats, add features, fix bugs, and improve diagnostics and redundancy mechanisms to proactively target potential future issues. The software maintenance includes:

1.5.1. Major Releases, Minor Releases, and Patches.

1.5.2. Telephone support during support hours for consultation and problem resolution. Support hours are 8AM to 7PM EST, excluding Team Cynergy holidays, and telephone support shall be toll free in the United States and Canada.

1.5.3. Telephone Critical Priority support for serious system problems outside of support hours (24x7x365).

1.5.4. Secure access to an online customer portal to access information resources for Motorola Solutions’ Products.

1.5.5. Remote upgrade assistance provided to Tier 1 Support Representative. Optional on-site assistance is available at additional cost.

1.6. Hardware Maintenance

ScoutCare hardware maintenance provides repair and replacement for Motorola Solutions’ hardware products and accessories. Malfunctioning equipment will be repaired at the factory and then returned. Urgent repairs qualify for loaned Advanced Replacement components, sent with expedited shipping before malfunctioning components are processed for repair to avoid disruption from a failed component. Once the malfunctioning component is repaired, it will replace the Advanced Replacement component.

1.7. Remote Support

Remote Support addresses unexpected issues, providing telephone and remote support to promptly restore solution functionality. Support engineers will be available to help troubleshoot issues and answer configuration questions during normal business hours, and provide 24/7 support to help resolve Critical Priority issues

1.8. This contract is effective for the initial complete analysis and diagnosis of failure of this radio system that contains both the Little Rock VA facility and the North Little Rock VA facility, and the interconnection previously installed by Motorola to upgrade our system to the new Trunking Motorola system.

1.9. The Radio equipment covered by this contract may contain sensitive audio from within our VA Police, VA Fire Dept/ambulance, Emergency Management Services, electronic patient health information (EPHI), VA Fire Dept Ambulance service/ambulance/Engineering services/Nursing services and medical emergencies. None of the audio or information not related to repair of the system or any sensitive information may be duplicated or deleted from hard drives. The vendor shall not remove/copy/delete any of the EPHI or sensitive information. If a computer hard drive needs to be replaced, the old hard drive must be turned in to the Electronic Technician Shop within Engineering for proper disposal or storage. The vendor will not receive compensation for the hard drive. The contractor, their personnel, and their subcontractors shall be subject to the federal laws, regulations, standards, and VA Directives and Handbooks regarding information and information system security/sensitive information as delineated in this contract.

2. Equipment:

2.1. The equipment to be serviced/diagnosed includes:

All Head-in Radio equipment is used in JLM or NLR for Engineering Radios, Police radios, Fire Dept Radios, Emergency Management Radios, Nursing Services Emergency radios, Safety dept radios, any login computer related to the Trunking system and the interconnection of the NLR facility to the North Little Rock Facility. Normal equipment includes multiple repeaters, receivers/transmitters/antennas, GPS devices, radio devices or simulcast hardware and the power supplies and interconnection wiring to include any network connections and network switches used for this trunking system for both VA facilities (Also known as “Central Arkansas Veteran Heath Services”)

3. Definitions/Acronyms:

3.1. MOTOROLA RADIO SYSTEM consists of both main campuses of John L. McClellan VA Hospital at 4300 West 7th Street, Little Rock, AR 72205 and also the Eugene Towbin VA Facility located at 2200 Ft Roots Drive, bldg. 170, North Little Rock, AR 72114.

3.2. CO – Contracting Officer.

3.3. COR – Contracting Officer’s Representative.

3.4. IAW – In Accordance With

3.5. PM – Preventive Maintenance Inspection. Services which are periodic in nature and are required to maintain the equipment in such a condition that it may be operated in accordance with its intended design and functional capacity with minimal incidence of malfunction or inoperative conditions.

3.6. FSE – Field Service Engineer. A person who is authorized by the contractor

3.7. FSR – Field Service Report. Documentation of the services rendered for each incidence of work performance under the terms and conditions of the contract.

3.8. Acceptance Signature – Signature of VA employee who indicates FSE demonstrated service conclusion/status and user has accepted work as complete/pending as stated in ESR.

3.9. Authorization Signature – COR’s signature; indicates COR accepts work status as stated in ESR.

3.10. OSHA – Occupational Safety and Health Administration.

3.11. First Look / CO-OP – type of service contract coverage where the VA BESS attempts to solve minor problems or makes easily completed repairs with parts provided by the vendor. May also include the VA BESS accomplishing scheduled maintenance (PM) instead of the vendor performing it. This type of coverage normally results in cost savings to the government.

4. Conformance Standards:

4.1. Contract service shall ensure that the equipment/system functions in conformance with the latest published edition of NFPA-99, OSHA, manufacturer’s Network Equipment/System. Upgrades/updates shall be installed in strict accordance with manufacturer’s specifications and must operate within manufacturer’s specifications and must operate within manufacturer’s specified parameters.

5. Hours of Coverage:

5.1. Work to be performed within normal business hours (8:00 AM to 5:00 PM (CST) M-F) unless agreed otherwise with COR/ET Shop contacts (excluding federal holidays listed n Section 5.3).

5.2. All scheduled service/repairs shall be performed during these normal hours of coverage unless one of the following conditions exists:

5.2.1 The contractor wishes to perform such maintenance at a time that is outside of the normal hours of coverage, at no additional cost to the Government, and the contractor submits a request to the COR prior to the proposed start of the maintenance and the request is approved by the COR before work is begun.

5.2.1.1 The COR directs that the scheduled maintenance be performed at a time that is outside the normal hours of coverage, and the additional cost is recommended by the COR and authorized by the CO.

5.3. Federal holidays observed by VA are:

New Years Day Martin Luther King Day President's Day Memorial Day Juneteenth Independence Day Labor Day Columbus Day Veteran’s Day Thanksgiving Day Christmas Day and any other day specifically designated by the President of the United States.

5.4. Scheduling for unscheduled maintenance requirements outside of normal hours shall be coordinated with and require the approval of the COR.

6. Unscheduled Maintenance:

6.1. Contractor shall maintain the equipment in accordance with the manufacturer’s standards.

7. Scheduled Maintenance: Annual preventive maintenance per OEM specifications (Essential Plus), scheduled with the COR.

8. Parts:

8.1 Parts are covered Under the ScoutCare portion of the service contract. ScoutCare hardware maintenance provides repair and replacement for Motorola Solutions’ hardware products and accessories. Malfunctioning equipment will be replaced at the factory and returned. Urgent repairs qualify for loaned Advanced Replacement components, sent with expedited shipping before malfunctioning components are processed for repair to avoid disruption from a failed component. Once the malfunctioning component is repaired, it will replace the Advanced Replacement component.

8.2 Parts may be repaired or replaced, as the contractor deems appropriate.

9. Service Manuals:

10. Documentation/Reports:

10.1. Documentation shall include detailed descriptions of all failure/causes service performed,

10.2. Any additional charges claimed will be approved by the CO via the COR before service is completed.

10.3. A monthly report of any work or action performed on this account/software or equipment, to include exact times of any remote access to the system, and dates/contents of service by Motorola or their subsidies must be documented chronologically and completely and sent in a report at the end of each month to the Engineering Department via email to William.Cariker@va.gov, and Jacob.Stoute2@va.gov. Any disruptions to radio service due to service or software updates must be reported to the same contacts at the facility.

11. Reporting Requirements:

11.1. Upon arrival at VA Little Rock JLM VA Facility the contractor shall be required to log in with the Electronic Technician shop in room GD101 on the Ground Floor. For any information, the contractor can contact the ET Shop Supervisor (COR) at 501.257.1184 or cell phone 501.295.5617 This log-in is mandatory as well as wearing the contractor badge issued upon log-in. Please contact the Electronic Technicians there for access to the area/facility needed. The Contractor’s FSE(s) shall always wear visible identification while on the premises of the VA. Identification shall include, at a minimum, the employee’s name, position, and the contractor’s trade name. In addition, the contractor shall submit fingerprints through the VA police for the issuance of a VA identification badge that shall be always worn while working at a VA facility.

11.2. When service is completed, full report and status/reports can be delivered by preferred method of email to William.Cariker@va.gov and Jacob.Stoute2@va.gov within the Engineering Department/ET Shop.

11.3. In those cases when the Electronic Technician office is closed, contractor personnel will log in and/or out via the VA police and after-hours service shall be prearranged with the COR.

12. Services Beyond the Contract Scope:

12.1. contractor shall immediately, but not later than 24 consecutive hours after discovery, notify the CO and COR, (in writing), of the existence of the development of any defects in, or repairs required to, the scheduled equipment which the contractor considers he/she is not responsible for under the terms of the contract.

12.2. Contractor shall furnish the COR with a written estimate of the cost to make necessary repairs of the system and cost for return fix if needed.

13. Condition of Equipment:

13.1. The contractor accepts responsibility for the equipment described in “as is” condition.

13.2. Failure to inspect the equipment at the beginning of the awarded contract award shall not relieve the contractor from service/performance of the requirements of this contract.

14. Test Equipment:

14.1. Test equipment calibration shall be traceable to National Institutes of Standard Technology standards. Each service report shall list test equipment used and date calibration to NIST is due. Test equipment out of calibration shall not be used.

15. Identification, Parking, Smoking, and VA Regulations:

15.1. Contractor’s FSE(s) shall wear visible identification at all times while on the premises of the VA. Identification shall include, at a minimum, the employee’s name, position, and the contractor’s trade name.

15.2. It is the responsibility of the contractor to park in the appropriate designated parking areas. Information on parking is available from VA Police Service. VA will not invalidate or make reimbursement for parking violations of the contractor under any conditions.

15.3. Smoking is prohibited inside all VA buildings.

15.4. Possession of weapons is prohibited. Enclosed containers, including tool kits, shall be subject to search.

15.5. Violations of VA regulations may result in citation answerable in the United States (Federal) District Court, not a local district, state or municipal court.

16. Contractor Qualifications:

16.2. Qualifications and Requirements:

CONTRACTOR LETTER OF AUTHORIZATION:

Reseller or successful vendor must be a federal Motorola authorized partner. Successful bidder, successful vendor, and/or reseller shall provide a Letter of Authorization from Motorola Solutions, Inc. as an authorized reseller and service provider of Motorola Solutions company to the US Federal Government marketplace and is authorized to respond to Requests for Quote/Proposal and Requests for Information in referenced to this specific RFQ/RFP. Letter of Authorization shall be included with the RFQ/RFP response.

16.3. The awarded contractor can’t subcontract this service contract to anyone not fully certified and anyone that does not have a LOA (Letter of approval) from Motorola Solutions.

16.4. Contractor must have access to all OEM proprietary information due to the critical nature of these services. Examples of this information would be software updates and factory service bulletins that describe updates/modifications needed to make the equipment under this contract safe for use. (LOA from Motorola Solutions’).

B.5 CONTRACTOR PERFORMANCE ASSESSMENT REPORTING SYSTEM

(a) FAR 42.1502 directs all Federal agencies to collect past performance information on contracts. The Department of the Department of Veterans Affairs (VA) has implemented Contractor Performance Assessment Reporting System (CPARS) to comply with this regulation. One or more past performance evaluations will be conducted in order to record your contract performance as required by FAR 42.15.

(b) The past performance evaluation process is a totally paperless process using CPARS. CPARS is a web-based system that allows for electronic processing of the performance evaluation report. Once the report is processed, it is available in the Past Performance Information Retrieval System (PPIRS) for Government use in evaluating past performance as part of a source selection action.

(c) We request that you furnish the Contracting Officer with the name, position title, phone number, and email address for each person designated to have access to your firm's past performance evaluation(s) for the contract. Each person granted access will have the ability to provide comments in the Contractors portion of the report and state whether or not the Contractor agrees with the evaluation, before returning the report to the Assessing Official. The report information must be protected as source selection sensitive information not releasable to the public.

(d) When your Contractor Representative(s) (Past Performance Points of Contact) are registered in CPARS, they will receive an automatically-generated email with detailed login instructions. Further details, systems requirements, and training information for CPARS are available at http://www.cpars.csd.disa.mil/. The CPARS User Manual, registration for On Line Training for Contractor Representatives, and a practice application may be found at this site.

(e) The Assessing Official will complete an interim or final past performance evaluation, and the report will be accessible at http://www.cpars.csd.disa.mil/. The Contractor Representative has the option to provide comments on the evaluation, indicate if they concur or do not concur with the evaluation, sign, and then return the evaluation to the Assessing Official. The Contractor Representative has a total of 60 days following the Assessing Official’s evaluation signature date to send comments. If the Contractor Representative sends comments within the first 14 days following the Assessing Official’s signature date and the Assessing Official or Reviewing Official closes the evaluation, the evaluation will become available in PPIRS-RC within 1 day. On day 15 following the Assessing Official’s evaluation signature date, the evaluation will become available in PPIRS-RC with or without Contractor Representative comments and whether or not it has been closed by the Assessing Official or Reviewing Official. If no Contractor Representative comments have been sent and the evaluation has not been closed, it will be marked as “Pending” in PPIRS-RC. If the Contractor Representative sends comments at any time prior to 61 days following the Assessing Official’s evaluation signature date, those comments will be reflected in PPIRS-RC within 1 day. On day 61 following the Assessing Official’s evaluation signature date, the Contractor Representative will be “locked out” of the evaluation and may no longer send comments.

(f) The following guidelines apply concerning Contractor Representative use of the past performance evaluation:

(1) Protect the evaluation as "source selection information." After review, transmit the evaluation by completing and submitting the form through CPARS. If for some reason you are unable to view and/or submit the form through CPARS, contact the Contracting Officer for instructions.

(2) Strictly control access to the evaluation within your organization. Ensure the evaluation is never released to persons or entities outside of your control.

(3) Prohibit the use of or reference to evaluation data for advertising, promotional material, pre award surveys, responsibility determinations, production readiness reviews, or other similar purposes.

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SECTION C - CONTRACT CLAUSES

ADDENDUM to FAR 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES Clauses that are incorporated by reference (by Citation Number, Title, and Date), have the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available.

The following clauses are incorporated into 52.212-4 as an addendum to this contract:

C.1 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor within 120 days. The specified rates under this clause will be those in effect under the contract each time an option is exercised under this clause.

(End of Clause)

C.2 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

(a) The Government may extend the term of this contract by written notice to the Contractor within 120 days; provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 30 days before the contract expires. The preliminary notice does not commit the Government to an extension.

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.

(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed five (5) years.

(End of Clause)

C.3 SUPPLEMENTAL INSURANCE REQUIREMENTS

In accordance with FAR 28.307-2 and FAR 52.228-5, the following minimum coverage shall apply to this contract:

(a) Workers' compensation and employers liability: Contractors are required to comply with applicable Federal and State workers' compensation and occupational disease statutes. If occupational diseases are not compensable under those statutes, they shall be covered under the employer's liability section of the insurance policy, except when contract operations are so commingled with a Contractor's commercial operations that it would not be practical to require this coverage. Employer's liability coverage of at least $100,000 is required, except in States with exclusive or monopolistic funds that do not permit workers' compensation to be written by private carriers.

(b) General Liability: $500,000.00 per occurrences.

(c) Automobile liability: $200,000.00 per person; $500,000.00 per occurrence and $20,000.00 property damage.

(d) The successful bidder must present to the Contracting Officer, prior to award, evidence of general liability insurance without any exclusionary clauses for asbestos that would void the general liability coverage.

(End of Clause) C.4 52.222-90 ADDRESSING DEI DISCRIMINATION BY FEDERAL CONTRACTORS (DEVIATION APR 2026) (a)Definitions. As used in this clause— Program participation means membership or participation in, or access or admission to: training, mentoring, or leadership development programs; educational opportunities; clubs; associations; or similar opportunities that are sponsored or established by the contractor or subcontractor.

Racially discriminatory diversity, equity, and inclusion (DEI) activities means disparate treatment based on race or ethnicity in the recruitment, employment (e.g., hiring, promotions), contracting (e.g., vendor agreements), program participation, or allocation or deployment of an entity's resources.

(b) In connection with the performance of work under this contract, the Contractor agrees as follows:

(1) The Contractor will not engage in any racially discriminatory DEI activities;

(2) The Contractor will furnish all information and reports, including providing access to books, records, and accounts, as required by the Contracting Officer, for purposes of ascertaining compliance with this clause;

(3) In the event of the Contractor's or a subcontractor's noncompliance with this clause, this contract may be canceled, terminated, or suspended in whole or in part, and the Contractor or subcontractor may be declared ineligible for further Government contracts;

(4) The Contractor will report any subcontractor's known or reasonably knowable conduct that may violate this clause to the Contracting Officer and take any appropriate remedial actions directed by the Contracting Officer; and

(5) The Contractor will inform the Contracting Officer if a subcontractor sues the Contractor and the suit puts at issue, in any way, the validity of this clause.

(6) The Contractor recognizes that compliance with the requirements of this clause are material to the Government's payment decisions for purposes of 31 U.S.C. 3729(b)(4).

(c) The Contractor must include the substance of this clause, including this paragraph (c), in subcontracts at any tier, including those for commercial products and commercial services, except those where the place of delivery or performance is outside the United States.

(End of Clause)

C.5 52.232-19 AVAILABILITY OF FUNDS FOR THE NEXT FISCAL YEAR (APR 1984)

Funds are not presently available for performance under this contract beyond 8/31/27. The Government's obligation for performance of this contract beyond that date is contingent upon the availability of appropriated funds from which payment for contract purposes can be made. No legal liability on the part of the Government for any payment may arise for performance under this contract beyond 8/31/27, until funds are made available to the Contracting Officer for performance and until the Contractor receives notice of availability, to be confirmed in writing by the Contracting Officer.

(End of Clause) C.6 VAAR 852.219-73 VA NOTICE OF TOTAL SET-ASIDE FOR CERTIFIED SERVICE-DISABLED VETERAN-OWNED SMALL BUSINESSES (JAN 2023) (DEVIATION)

(a) Definition. for the Department of Veterans Affairs, ‘‘Service-disabled Veteran-owned small business concern or SDVOSB’’:

(1) Means a small business concern—

(i) Not less than 51 percent of which is owned by one or more service-disabled Veterans or, in the case of any publicly owned business, not less than 51 percent of the stock of which is owned by one or more service-disabled Veterans or eligible surviving spouses (see VAAR 802.201, Surviving Spouse definition);

(ii) The management and daily business operations of which are controlled by one or more service-disabled Veterans (or eligible surviving spouses) or, in the case of a service-disabled Veteran with permanent and severe disability, the spouse or permanent caregiver of such Veteran;

(iii) The business meets Federal small business size standards for the applicable North American Industry Classification System (NAICS) code identified in the solicitation document;

(iv) The business has been certified for ownership and control pursuant to 38 U.S.C. 8127, 13 CFR 128, and is listed as certified in the SBA certification database at https://veterans.certify.sba.gov/; and

(v) The business agrees to comply with VAAR subpart 819.70 and Small Business Administration (SBA) regulations regarding small business size, government contracting, and the Veteran Small Business Certification Program at 13 CFR parts 121, 125, and 128.

(2) The term ‘‘Service-disabled Veteran’’ means a Veteran, as defined in 38 U.S.C. 101(2), with a disability that is service-connected, as defined in 38 U.S.C. 101(16).

(3) The term ‘‘small business concern’’ has the meaning given that term under section 3 of the Small Business Act (15 U.S.C. 632).

(4) The term ‘‘small business concern owned and controlled by Veterans with service-connected disabilities’’ has the meaning given the term ‘‘small business concern owned and controlled by service-disabled veterans’’ under section 3(q)(2) of the Small Business Act (15 U.S.C. 632(q)(2)).

(5) The term “SDVOSB participant” or certified SDVOSB means a small business that has been certified in the SBA Veteran Small Business Certification Program and listed in the SBA certification database (see 13 CFR 128.102).

(b) General. In order for a concern to submit an offer and be eligible for the award of an SDVOSB set-aside or sole source contract, the concern must qualify as a small business concern under the size standard corresponding to the NAICS code assigned to the contract and be listed as an SDVOSB participant in the SBA certification database as set forth in 13 CFR 128.

(1) Offers received from entities that are not certified SDVOSBs and listed in the SBA certification database at the time of offer shall not be considered.

(2) Any award resulting from this solicitation shall be made to a certified SDVOSB listed in the SBA certification database who is eligible at the time of submission of offer(s) and at the time of award.

(3) The requirements in this clause apply to any contract, order or subcontract where the firm receives a benefit or preference from its designation as an SDVOSB, including set-asides, sole source awards, and evaluation preferences.

(c) Representation. Pursuant to 38 U.S.C. 8127(e), only certified SDVOSBs listed in the SBA certification database are considered eligible to receive award of a resulting contract. By submitting an offer, the prospective contractor represents that it is an eligible and certified SDVOSB as defined in this clause, 13 CFR 121, 125, and 128, and VAAR subpart 819.70.

(d) Agreement/LOS certification. When awarded a contract action, including orders under multiple award contracts, an SDVOSB agrees that in the performance of the contract, the SDVOSB shall comply with requirements in VAAR subpart 819.70 and SBA regulations on small business size, and government contracting programs at 13 CFR part 121 and part 125, including the non-manufacturer rule and limitations on subcontracting (LOS) requirements in 13 CFR 121.406(b) and 13 CFR 125.6. For the purpose of limitations on subcontracting, only certified SDVOSBs listed in the SBA certification database (including independent contractors) shall be considered eligible and/or ‘‘similarly situated’’ (i.e., a firm that has the same small business program status as the prime contractor). An otherwise eligible firm further agrees to comply with the required LOS certification requirements in this solicitation (see 852.219–75 or 852.219–76 as applicable). These requirements are summarized as follows:

(1) Services. In the case of a contract for services (except construction), the SDVOSB prime contractor will not pay more than 50% of the amount paid by the government to the prime for contract performance to firms that are not certified SDVOSBs listed in the SBA certification database (excluding direct costs to the extent they are not the principal purpose of the acquisition and the SDVOSB/ VOSB does not provide the service, such as airline travel, cloud computing services, or mass media purchases). When a contract includes both services and supplies, the 50 percent limitation shall apply only to the service portion of the contract.

(2) Supplies/products.

(i) In the case of a contract for supplies or products (other than from a non-manufacturer of such supplies), the SDVOSB prime contractor will not pay more than 50% of the amount paid…