36C25625Q0054_1.docx
DOCX document 153 KB Posted
- Solicitation number
- 36C25625Q0054
About this file
This document is a solicitation for an Indefinite Delivery Indefinite Quantity (IDIQ) contract to provide court reporting services for the Department of Veterans Affairs Central Arkansas Veterans Healthcare System (CAVHS). The contract will have a period of performance from 12/1/2024 through 11/30/2029 with five one-year ordering periods. This is a 100% Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside. The contractor will provide court reporting services including depositions, transcripts, and court hearings/trials. Key pricing items include hourly rates for depositions and court hearings, page rates for transcripts and copies, and expedited service rates. The solicitation requires a high level of accuracy, with a 95% accuracy requirement. Contractors must be certified SDVOSB firms listed in the SBA certification database at the time of offer and award. The total guaranteed minimum value of the contract is $50,000, with a maximum capacity of $100,000. Offers are due by 11/14/2024.
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Other files
| File | Type | Posted |
|---|---|---|
| Attachment 1 - VHA Local BAA Sept 2024.doc | DOC document | |
| Attachmentment 2 - Wage Determination.txt | TXT text file | |
| Attachment 3 - Past Performance Questionnaire Court Reporting.docx | DOCX document |
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Text version
36C25625Q0054
PAGE 1 OF
1. REQUISITION NO.
2. CONTRACT NO.
3. AWARD/EFFECTIVE DATE
4. ORDER NO.
5. SOLICITATION NUMBER
6. SOLICITATION ISSUE DATE
a. NAME
b. TELEPHONE NO. (No Collect Calls)
8. OFFER DUE
DATE/LOCAL
TIME
9. ISSUED BY
CODE
10. THIS ACQUISITION IS
UNRESTRICTED OR
SET ASIDE:
% FOR:
SMALL BUSINESS
HUBZONE SMALL
BUSINESS
SERVICE-DISABLED
VETERAN-OWNED
SMALL BUSINESS
WOMEN-OWNED SMALL BUSINESS
(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED
SMALL BUSINESS PROGRAM
EDWOSB
8(A)
NAICS:
SIZE STANDARD:
11. DELIVERY FOR FOB DESTINA-
TION UNLESS BLOCK IS
MARKED
SEE SCHEDULE
12. DISCOUNT TERMS
13a. THIS CONTRACT IS A
RATED ORDER UNDER
DPAS (15 CFR 700)
13b. RATING
14. METHOD OF SOLICITATION
RFQ
IFB
RFP
15. DELIVER TO
CODE
16. ADMINISTERED BY
CODE
17a. CONTRACTOR/OFFEROR
CODE
FACILITY CODE
18a.
PAYMENT WILL BE MADE BY
CODE
TELEPHONE NO.
UEI:
EFT:
PHONE:
FAX:
17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED
SEE
ADDENDUM
19.
20.
21.
22.
23.
24.
ITEM NO.
SCHEDULE OF SUPPLIES/SERVICES
QUANTITY
UNIT
UNIT PRICE
AMOUNT
(Use Reverse and/or Attach Additional Sheets as Necessary)
25. ACCOUNTING AND APPROPRIATION DATA
26.
TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA
ARE
ARE NOT ATTACHED.
27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA
ARE
ARE NOT ATTACHED
28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________
29. AWARD OF CONTRACT: REF. ___________________________________ OFFER
COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND
DATED ________________________________. YOUR OFFER ON SOLICITATION
DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY
(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE
ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED
SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:
30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED
AUTHORIZED FOR LOCAL REPRODUCTION
(REV. NOV 2021)
PREVIOUS EDITION IS NOT USABLE
Prescribed by GSA - FAR (48 CFR) 53.212
7. FOR SOLICITATION
INFORMATION CALL:
STANDARD FORM 1449
SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL
PRODUCTS AND COMMERCIAL SERVICES
OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30
598-25-1-7209-0002 36C25625Q0054 11-01-2024
ARLENE A. BLADE
318-466-4281 11-14-2024 2:00 pm
CST
00502
ALEXANDRIA VA HEALTH CARE SYSTEM
NETWORK CONTRACTING OFFICE 16
ALEXANDRIA VA HEALTH CARE SYSTEM
PO BOX 69004
ALEXANDRIA LA 71306-9004
X X 561492 $19 Million N/A X 00598
DEPARTMENT OF VETERANS AFFAIRS
CENTRAL ARKANSAS VETERANS HEALTHCARE SYS
(CAVHS)
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK AR 72114
00502
DEPARTMENT OF VETERANS AFFAIRS
NETWORK CONTRACTING OFFICE 16
ALEXANDRIA VA HEALTH CARE SYSTEM
2495 SHREVEPORT HIGHWAY
PINEVILLE LA 71360-4004
FSC e-Invoice Payment http://www.fsc.va.gov/fsc/einvoice.asp Invoice Setup Information 1-877-489-6135 invoice must be submitted electronically 1-877-489-6135 See CONTINUATION Page NON-PERSONAL: Court reporting services for the Central Arkansas Veterans Healthcare System. Request for Quote IAW FAR Part 13.5.
NOTE: THIS A 100% SERVICE-DISABLED VETERANS-OWNED SMALL
BUSINESS (SDVOSB) SET ASIDE. ALL QUOTES MUST BE VETCERT
VERIFIED AS THE TIME OF QUOTE SUBMISSION AND
BEFORE AWARD.
Quantities listed in the Price/Cost Schedule are estimated and are not guaranteed.
This RFQ will result in an IDIQ Contract with a period of Delivery Contract with a period of performance 12/1/2024 through 11/30/2029. The IDIQ will consist of five (5) one-year ordering periods.
Service Contract Labor Standards Wage Determinations, by State/County. Utilize the following link for the most current version: https://sam.gov/content/wage-determination
**QUESTIONS SHALL BE SUBMITTED BY 2:00PM (CST) ON 11/7/24.**
See CONTINUATION Page X X X ARLENE A. bLADE Contracting Officer Table of Contents
| SECTION A | 1 |
| A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES | 1 |
| SECTION B - CONTINUATION OF SF 1449 BLOCKS | 4 |
| B.1 CONTRACT ADMINISTRATION DATA | 4 |
| B.2 PRICE/COST SCHEDULE | 5 |
| ITEM INFORMATION | 5 |
| B.3 DELIVERY SCHEDULE | 18 |
| B.4 STATEMENT OF WORK | 34 |
| SECTION C - CONTRACT CLAUSES | 47 |
| C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2023) | 47 |
| C.2 52.216-18 ORDERING (AUG 2020) | 53 |
| C.3 52.216-19 ORDER LIMITATIONS (OCT 1995) | 53 |
| C.4 52.216-22 INDEFINITE QUANTITY (OCT 1995) | 54 |
| C.5 VAAR 852.219-73 VA NOTICE OF TOTAL SET-ASIDE FOR CERTIFIED SERVICE-DISABLED VETERAN-OWNED SMALL BUSINESSES (JAN 2023) (DEVIATION) | 54 |
| C.6 VAAR 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING—CERTIFICATE OF COMPLIANCE FOR SERVICES AND CONSTRUCTION (JAN 2023) (DEVIATION) | 57 |
| C.7 VAAR 852.242-71 ADMINISTRATIVE CONTRACTING OFFICER (OCT 2020) | 59 |
| C.8 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998) | 59 |
| C.9 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE ORDERS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (MAY 2024) | 60 |
| SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS | 69 |
| SECTION E - SOLICITATION PROVISIONS | 70 |
| E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (SEP 2023) | 70 |
| E.2 ADDENDUM to 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2021) | 74 |
| E.3 52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT (NOV 2021) | 76 |
| E.4 52.216-1 TYPE OF CONTRACT (APR 1984) | 79 |
| E.5 52.204-29 FEDERAL ACQUISITION SUPPLY CHAIN SECURITY ACT ORDERS—REPRESENTATION AND DISCLOSURES (DEC 2023) | 79 |
| E.6 52.233-2 SERVICE OF PROTEST (SEP 2006) | 80 |
| E.7 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998) | 81 |
| E.8 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2021) | 81 |
| E.9 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (MAY 2024) | 82 |
SECTION B - CONTINUATION OF SF 1449 BLOCKS
B.1 CONTRACT ADMINISTRATION DATA
1. Contract Administration: All contract administration matters will be handled by the following individuals:
a. CONTRACTOR:
b. GOVERNMENT: Contracting Officer 36C256
ALEXANDRIA VA HEALTH CARE SYSTEM
NETWORK CONTRACTING OFFICE 16
ALEXANDRIA VA HEALTH CARE SYSTEM
PO BOX 69004
ALEXANDRIA LA 71306-9004
2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:
| [X] |
| 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or |
| [] |
| 52.232-36, Payment by Third Party |
3. INVOICES: Invoices shall be submitted in arrears:
| a. Quarterly | [] |
| b. Semi-Annually | [] |
| c. Other | [X] In arrears after acceptance of each court reporting proceed |
4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.
FSC e-Invoice Payment http://www.fsc.va.gov/fsc/einvoice.asp ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:
| AMENDMENT NO |
| DATE |
B.2 PRICE/COST SCHEDULE
ITEM INFORMATION
| ITEM NUMBER |
| DESCRIPTION OF SUPPLIES/SERVICES |
| QUANTITY |
| UNIT |
| UNIT PRICE |
| AMOUNT |
| 12.00 |
| HR |
| __________________ |
| __________________ |
Depositions 1st Hour Contract Period:
POP Begin: 12-01-2024 POP End: 11-30-2025 PRINCIPAL NAICS CODE: 561492 - Court Reporting and Stenotype Services PRODUCT/SERVICE CODE: R606 - Support - Administrative: Court Reporting
| 12.00 |
| HR |
| __________________ |
| __________________ |
Depositions Each additional hour
POP Begin: 12-01-2024 POP End: 11-30-2025
| 12.00 |
| EA |
| __________________ |
| __________________ |
Deposition 1/2 day
POP Begin: 12-01-2024 POP End: 11-30-2025
| 17.00 |
| EA |
| __________________ |
| __________________ |
Depositions Full Day
POP Begin: 12-01-2024 POP End: 11-30-2025
| 350.00 |
| PA |
| __________________ |
| __________________ |
Transcription Original Plus 1 within 10 days per page
POP Begin: 12-01-2024 POP End: 11-30-2025
| 150.00 |
| PA |
| __________________ |
| __________________ |
Transcription Original Plus ! within 48 hours per page
POP Begin: 12-01-2024 POP End: 11-30-2025
| 750.00 |
| PA |
| __________________ |
| __________________ |
Copies per page
POP Begin: 12-01-2024 POP End: 11-30-2025
| 20.00 |
| HR |
| __________________ |
| __________________ |
Court Hearings/Trials, DOAH Hearings 1st hour
POP Begin: 12-01-2024 POP End: 11-30-2025
| 20.00 |
| HR |
| __________________ |
| __________________ |
Court Hearings/Trials, DOAH Hearings additional hours
POP Begin: 12-01-2024 POP End: 11-30-2025
| 1.00 |
| PA |
| __________________ |
| __________________ |
Expidited Rates Rate-Same Day
POP Begin: 12-01-2024 POP End: 11-30-2025
| 1.00 |
| PA |
| __________________ |
| __________________ |
Five Business Days
POP Begin: 12-01-2024 POP End: 11-30-2025
| 12.00 |
| HR |
| __________________ |
| __________________ |
Depositions 1st Hour
POP Begin: 12-01-2025 POP End: 11-30-2026
| 12.00 |
| HR |
| __________________ |
| __________________ |
Depositions Each additional hour
POP Begin: 12-01-2025 POP End: 11-30-2026
| 12.00 |
| EA |
| __________________ |
| __________________ |
Deposition 1/2 day
POP Begin: 12-01-2025 POP End: 11-30-2026
| 17.00 |
| EA |
| __________________ |
| __________________ |
Depositions Full Day
POP Begin: 12-01-2025 POP End: 11-30-2026
| 350.00 |
| PA |
| __________________ |
| __________________ |
Transcription Original Plus 1 within 10 days per page
POP Begin: 12-01-2025 POP End: 11-30-2026
| 150.00 |
| PA |
| __________________ |
| __________________ |
Transcription Original Plus ! within 48 hours per page
POP Begin: 12-01-2025 POP End: 11-30-2026
| 750.00 |
| PA |
| __________________ |
| __________________ |
Copies per page
POP Begin: 12-01-2025 POP End: 11-30-2026
| 20.00 |
| HR |
| __________________ |
| __________________ |
Court Hearings/Trials, DOAH Hearings 1st hour
POP Begin: 12-01-2025 POP End: 11-30-2026
| 20.00 |
| HR |
| __________________ |
| __________________ |
Court Hearings/Trials, DOAH Hearings additional hours
POP Begin: 12-01-2025 POP End: 11-30-2026
| 1.00 |
| PA |
| __________________ |
| __________________ |
Expidited Rates Rate-Same Day
POP Begin: 12-01-2025 POP End: 11-30-2026
| 1.00 |
| PA |
| __________________ |
| __________________ |
Five Business Days
POP Begin: 12-01-2025 POP End: 11-30-2026
| 12.00 |
| HR |
| __________________ |
| __________________ |
Depositions 1st Hour
POP Begin: 12-01-2026 POP End: 11-30-2027
| 12.00 |
| HR |
| __________________ |
| __________________ |
Depositions Each additional hour
POP Begin: 12-01-2026 POP End: 11-30-2027
| 12.00 |
| EA |
| __________________ |
| __________________ |
Deposition 1/2 day
POP Begin: 12-01-2026 POP End: 11-30-2027
| 17.00 |
| EA |
| __________________ |
| __________________ |
Depositions Full Day
POP Begin: 12-01-2026 POP End: 11-30-2027
| 350.00 |
| PA |
| __________________ |
| __________________ |
Transcription Original Plus 1 within 10 days per page
POP Begin: 12-01-2026 POP End: 11-30-2027
| 150.00 |
| PA |
| __________________ |
| __________________ |
Transcription Original Plus ! within 48 hours per page
POP Begin: 12-01-2026 POP End: 11-30-2027
| 750.00 |
| PA |
| __________________ |
| __________________ |
Copies per page
POP Begin: 12-01-2026 POP End: 11-30-2027
| 20.00 |
| HR |
| __________________ |
| __________________ |
Court Hearings/Trials, DOAH Hearings 1st hour
POP Begin: 12-01-2026 POP End: 11-30-2027
| 20.00 |
| HR |
| __________________ |
| __________________ |
Court Hearings/Trials, DOAH Hearings additional hours
POP Begin: 12-01-2026 POP End: 11-30-2027
| 1.00 |
| PA |
| __________________ |
| __________________ |
Expidited Rates Rate-Same Day
POP Begin: 12-01-2026 POP End: 11-30-2027
| 1.00 |
| PA |
| __________________ |
| __________________ |
Five Business Days
POP Begin: 12-01-2026 POP End: 11-30-2027
| 12.00 |
| HR |
| __________________ |
| __________________ |
Depositions 1st Hour
POP Begin: 12-01-2027 POP End: 11-30-2028
| 12.00 |
| HR |
| __________________ |
| __________________ |
Depositions Each additional hour
POP Begin: 12-01-2027 POP End: 11-30-2028
| 12.00 |
| EA |
| __________________ |
| __________________ |
Deposition 1/2 day
POP Begin: 12-01-2027 POP End: 11-30-2028
| 17.00 |
| EA |
| __________________ |
| __________________ |
Depositions Full Day
POP Begin: 12-01-2027 POP End: 11-30-2028
| 350.00 |
| PA |
| __________________ |
| __________________ |
Transcription Original Plus 1 within 10 days per page
POP Begin: 12-01-2027 POP End: 11-30-2028
| 150.00 |
| PA |
| __________________ |
| __________________ |
Transcription Original Plus ! within 48 hours per page
POP Begin: 12-01-2027 POP End: 11-30-2028
| 750.00 |
| PA |
| __________________ |
| __________________ |
Copies per page
POP Begin: 12-01-2027 POP End: 11-30-2028
| 20.00 |
| HR |
| __________________ |
| __________________ |
Court Hearings/Trials, DOAH Hearings 1st hour
POP Begin: 12-01-2027 POP End: 11-30-2028
| 20.00 |
| HR |
| __________________ |
| __________________ |
Court Hearings/Trials, DOAH Hearings additional hours
POP Begin: 12-01-2027 POP End: 11-30-2028
| 1.00 |
| PA |
| __________________ |
| __________________ |
Expidited Rates Rate-Same Day
POP Begin: 12-01-2027 POP End: 11-30-2028
| 1.00 |
| PA |
| __________________ |
| __________________ |
Five Business Days
POP Begin: 12-01-2027 POP End: 11-30-2028
| 12.00 |
| HR |
| __________________ |
| __________________ |
Depositions 1st Hour
POP Begin: 12-01-2028 POP End: 11-30-2029
| 12.00 |
| HR |
| __________________ |
| __________________ |
Depositions Each additional hour
POP Begin: 12-01-2028 POP End: 11-30-2029
| 12.00 |
| EA |
| __________________ |
| __________________ |
Deposition 1/2 day
POP Begin: 12-01-2028 POP End: 11-30-2029
| 17.00 |
| EA |
| __________________ |
| __________________ |
Depositions Full Day
POP Begin: 12-01-2028 POP End: 11-30-2029
| 350.00 |
| PA |
| __________________ |
| __________________ |
Transcription Original Plus 1 within 10 days per page
POP Begin: 12-01-2028 POP End: 11-30-2029
| 150.00 |
| PA |
| __________________ |
| __________________ |
Transcription Original Plus ! within 48 hours per page
POP Begin: 12-01-2028 POP End: 11-30-2029
| 750.00 |
| PA |
| __________________ |
| __________________ |
Copies per page
POP Begin: 12-01-2028 POP End: 11-30-2029
| 20.00 |
| HR |
| __________________ |
| __________________ |
Court Hearings/Trials, DOAH Hearings 1st hour
POP Begin: 12-01-2028 POP End: 11-30-2029
| 20.00 |
| HR |
| __________________ |
| __________________ |
Court Hearings/Trials, DOAH Hearings additional hours
POP Begin: 12-01-2028 POP End: 11-30-2029
| 1.00 |
| PA |
| __________________ |
| __________________ |
Expidited Rates Rate-Same Day
POP Begin: 12-01-2028 POP End: 11-30-2029
| 1.00 |
| PA |
| __________________ |
| __________________ |
Five Business Days
POP Begin: 12-01-2028 POP End: 11-30-2029
| GRAND TOTAL |
| __________________ |
B.3 DELIVERY SCHEDULE
| ITEM NUMBER |
| SHIPPING INFORMATION |
| QUANTITY |
| DELIVERY DATE |
| 0001 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
USA
12.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
501-257-2452 benny.briggsjr@va.gov
| 0002 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
12.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 0003 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
12.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 0004 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
17.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 0005 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
350.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 0006 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
150.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 0007 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
750.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 0008 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
20.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 0009 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
20.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 0010 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
1.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 0011 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
1.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 1001 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
12.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 1002 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
12.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 1003 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
12.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 1004 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
17.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 1005 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
350.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 1006 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
150.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 1007 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
750.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 1008 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
20.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 1009 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
20.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 1010 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
1.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 1011 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
1.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 2001 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
12.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 2002 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
12.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 2003 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
12.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 2004 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
17.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 2005 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
350.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 2006 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
150.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 2007 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
750.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 2008 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
20.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 2009 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
20.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 2010 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
1.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 2011 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
1.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 3001 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
12.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 3002 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
12.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 3003 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
12.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 3004 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
17.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 3005 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
350.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 3006 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
150.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 3007 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
750.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 3008 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
20.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 3009 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
20.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 3010 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
1.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 3011 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
1.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 4001 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
12.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 4002 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
12.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 4003 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
12.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 4004 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
17.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 4005 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
350.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 4006 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
150.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 4007 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
750.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 4008 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
20.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 4009 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
20.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 4010 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
1.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
| 4011 |
| SHIP TO: |
| DEPARTMENT OF VETERANS AFFAIRS |
CENTRAL ARKANSAS VETERANS HEAlTHCARE SYSTEM
2200 FORT ROOTS DRIVE
NORTH LITTLE ROCK, AR 72114
1.00
| MARK FOR: |
| BENNY J. BRIGGS, JR |
NOTES:
(1) Orders may be issued by mail, email, or facsimile.
(2) Orders may only be placed by warranted contracting officers of VHA Network Contracting Office 16 (NCO 16).
(3) Orders will be priced based on the price(s) in effect on the date the order is signed by the Contracting Officer.
(4) The total guaranteed minimum value of this contract is $50,000.00. The Government makes no other guarantees regarding combined or individual order amounts.
(5) The maximum capacity (value) for this contract, including all orders placed against it is limited to $100,000.00. This amount shall not be exceeded by any individual order, or combination of orders placed.
(6) Neither this contract nor any order placed against it authorize payment of any cancellation charges to the contractor or any other entity, including but not limited to subcontractors
B.4 STATEMENT OF WORK
STATEMENT OF WORK
Transcription/Court Reporting Services
| 1. | Scope: The Contractor shall provide Court Reporting Services for the Department of Veterans Affairs in strict accordance with this contract. This will be an Indefinite Delivery Indefinite Quantity (IDIQ) contract. Court Reporting Services shall be provided for dictated material. Contractor will transcribe reports utilizing headers and footers and appropriate formats as provided by Central Arkansas Veterans Healthcare System (CAVHS). Place of Performance: 2200 Fort Roots Drive, North Little Rock AR 72114. |
| a. | Acronyms: Equal Employment Opportunity Commission (EEOC) and Equal |
Employment Opportunity program (EEO); Contracting Officer (CO); Contracting Officer's Representative (COR); Administrative Investigation Boards (AIB); Human Resource Management Service (HRMS); Merit System Protection Board (MSPB);
| i. | CAVHS and VA may be used interchangeably to refer both to the Central Arkansas Veterans Healthcare System and the Department of Veteran Affairs. |
| b. | Dictation Subjects: Administrative Boards of Investigation; Merit System Protection Board Hearings; EEOC Hearings, and Depositions for Arbitrations |
| c. | Definitions: |
| i. | Character: Printable ASCII characters, including a single space, |
<CR><LF>. A space between words is counted as one ASCII character. Carriage returns to create blank lines are excluded.
| ii. | Line: Transcribed lines are formatted in 65-character lines. |
| iii. | Turnaround Time: Turnaround time is 10 business days. |
| iv. | STAT: Report needs to be transcribed within 48 hours. |
| 2. | Variations: Material is dictated by many personnel, which will require the contractor and his/her equipment to adapt to variations on dialect, speech, tone, voice volume, speed, delivery, pronunciation, and enunciation. |
| 3. | Transmission Requirements: N/A |
| a. | Destination of transcribed documents: The transcribed documents will be delivered to the CAVHS HRMS or EEO offices. |
| b. | Contractor must provide his/her own communications software. |
| c. | STAT reports are not typically required under this contract; however, if an emergency arises, CAVHS will request a STAT report from the contractor telephonic electronically, along with any special instructions to the contractor regarding a special delivery location. |
| 4. | Format of Documents: Contractor shall be able to format types of documents in accordance to the needs of the CAVHS. |
| a. | General Format: The length of each report will vary according to the type of court report required. The reports will be created and saved as ASCII text -only printable characters, single spaces, and <CR><LF>. The text is double spaced with double space between paragraphs. No report shall include any text other than what was dictated. Documents that appear to be incomplete or the dictation was cut off should be notated as INCOMPLETE DICTATION. An effort to locate a new dictation and/or continuation of the incomplete dictation must be made by the contractor so that the report can be completed as one document. Typed comments or questions other than a statement of INCOMPLETE DICTATION should not be in the transcribed report. If there are questions, a phone call to the CAVHS contact person must be made to have the question answered. |
| b. | Header and Footer Format: Specific formats for report types and headers for uploaded reports will be furnished at time of contract award prior to commencement of work. CAVHS will provide formats for new report types as needed. It is the contractor's responsibility to assure all header and footer information complies with sample header and footer information as furnished by CAVHS technical staff. |
| c. | Lines: Lines are to be defined as 65-characters per line. Special formatting (underline, bold, etc.) should not be used. Vertical spaces (between lines, between paragraphs, or between text) and footers and headers are not billable. Headers and footers are not to be included in the line length. |
| d. | Scope of Work -Human Resource Management Service HRMS reports are transcribed using dictation equipment. |
| e. | Scope of Work -Equal Employment Opportunity Program EEO reports are transcribed using dictation equipment. |
| f. | Turnaround Time (TAT): Reports shall be typed in the priority indicated below and in accordance with the indicated timetable. |
| i. | Contractor is to return hard copy, original plus one copy within normal turn-around time of 10 business days. |
| ii. | When the customer identifies a STAR report, turn-around time is 48 hours. |
| g. | Completed Documents: Documents shall be in final form and in accordance with the quality standards called for under the contract. |
| h. | Completed documents shall be transmitted with appropriate document header to facilitate receipt of document by CAVHS computer system. |
| i. | In accordance with 36 CFR 1222.32, Contractor shall maintain all records created for Government use or created in the course of performing the contract and/or delivered to, or under the legal control of the Government and must be managed in accordance with Federal law. Electronic records and associated metadata must be accompanied by sufficient technical documentation to permit understanding and use of the records and data. |
| j. | Contractor shall comply with all applicable records management laws and regulations, as well as National Archives and Records Administration (NARA) records policies, including but not limited to the Federal Records Act (44 U.S.C. Chs. 21, 29, 31, 33), NARA regulations at 36 CFR Chapter XII Subchapter B, and those policies associated with the safeguarding of records covered by the Privacy Act of 1974 (5 U.S.C. 552a). These policies include the preservation of all records, regardless of form or characteristics, mode of transmission, or state of completion. |
| k. | In accordance with 36 CFR 1222.32, all data created for Government use and delivered to, or falling under the legal control of, the Government are Federal records subject to the provisions of 44 U.S.C. chapters 21, 29, 31, and 33, the Freedom of Information Act (FOIA) (5 U.S.C. 552), as amended, and the Privacy Act of 1974 (5 U.S.C. 552a), as amended and must be managed and scheduled for disposition only as permitted by statute or regulation. |
| l. | Quality Control: The contractor shall meet the following timeliness and accuracy rates: |
| i. | The Contractor shall implement and maintain a quality control (QC) system that results in correction of potential and actual problems throughout the entire scope of contract performance. The QC system shall contain a mechanism for corrective actions without dependence upon government direction. Records of all Contractor QC activities shall be maintained during the life of the contract. |
| ii. | The Contractor shall maintain a quality standard of 95% accuracy. Percentage is based on ratio of errors to lines. (Example: 1000 lines produced, 20 errors: 20/1000=0.02 or 2% errors. Accuracy is 98%.) Errors are considered to be: |
| i. | Omitted material that is legible or intelligible |
| ii. | Misspelled words |
| iii. | Transposed letters |
| iv. | Transcription that is not reflective of dictation, including material that is not dictated or entering material that is not part of the report such as dictator's directions to the transcriptionist. |
| v. | Punctuation or spelling which changes the meaning of the sentence. |
| vi. | Unauthorized abbreviations (Central Arkansas Veterans Healthcare System will provide a list of approved abbreviations), blank lines or ..@@@" for dictation that is clearly intelligible. |
| iii. | Each single page report which contains one or more errors that change the meaning of the report shall be at no cost to the CAVHS. Multiple page reports containing two (2) or more errors shall be at no cost to the CAVHS. |
| iv. | No more than four (4) errors per 20 reports which do not change the meaning of the report, including, but not limited to, grammar, punctuation, spelling, or transposed letters. |
| v. | The Contractor shall be responsible for correct spelling, including unfamiliar words, checking medical dictionaries and references when needed to distinguish between similar-sounding terms. All material shall be transcribed in the tense dictated. Only terms approved by the CAVHS shall be used. |
| vi. | The Contractor shall be required to exercise professional judgment to recognize errors of omission, which are technical in nature (e.g., inability to transcribe due to poor dictation quality). Such errors shall be referred to the COTR for clarification or correction. |
vii. Reports lost or damaged by the Contractor shall be redone at no additional charge to the Government. The Contractor shall send a letter to the COTR and EEO/HRMS representatives stating that the dictation was lost and give the reason.
viii. D.11.8. Reports that do not meet the timeliness deadline due to errors or omissions on the part of the VA and which are not correctable by the contractor are not counted against the contractor's performance.
| m. | Proof reading: Contractor shall proofread all reports for compliance with established format for each work type and corrections made at that time. For any words or phrases that cannot be transcribed due to difficulties in hearing the dictators voice, the transcriptionist shall type "'@@@* for unintelligible words. |
| n. | Spell Check: Contractor shall use a spell checker on each document and perform corrections for spelling and grammar. |
| o. | Corrections: Any report(s) returned to the contractor for correction for reasons stated herein, shall be corrected within four hours of receipt at no additional expense to VA. |
| p. | Retention of Voice and Documents: The contractor shall have the capacity to maintain backup media of voice dictation and transcribed material for a period of 12 months. Voice dictation may be kept for a period less than 12 months ONLY if certified by COTR that documents can be disposed. |
| q. | Records Storage and Ownership: The Contractor shall not create or maintain any records containing any non-public CAVHS information that are not specifically tied to or authorized by the contract. At the conclusion of the first year of the contract and at least once per year thereafter, Contractor shall erase all media containing VA reports that are aged more than 12 months. At each erasure, certify to the VA that the information has been destroyed. The CAVHS owns the rights to all data and records produced as part of this contract. All deliverables under the contract are the property of the U.S. Government for which CAVHS shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest. Any Contractor rights in the data or deliverables must be identified as required by FAR 52.227-11 through FAR 52.227-20. |
Requirements follows for VA sensitive information:
Prohibition of authorized disclosure Data breach notification Requirement to pay liquidated damages in event of data breach Requirement for annual security/privacy awareness training Required signature of VA’s Rules of Behavior
| r. | Equipment: The Contractor shall have the capability to store digitally dictated voice recordings for a period of not less than twelve (12) months, allowing CAVHS to review dictated reports during that period on an as-needed basis. Recordings shall be easily accessible. |
| s. | Privacy Act: The contractor shall comply with the provisions of the Privacy Act of 1974, Health Insurance Portability and Accountability Act and all applicable VA laws and regulations. Additional information to identify the employee and type of document will be provided by the Central Arkansas Veterans Healthcare System as needed. The Contractor shall not maintain, in any form, any sensitive or patient identified information. The Contractor shall comply with the Privacy Act and HIPAA as it pertains to general patient information, HIV, Drug and Alcohol Abuse, and Sickle Cell Anemia. The Contractor shall have plant security and ADP security necessary to safeguard court reports. |
The Contractor shall be required to complete a VA Business Associate Agreement.
t. Security. Contract employees performing on this contract shall be required to undergo the appropriate background screen. Contract employees shall complete a Special Agreement Check (SAC), which includes completing and submitting the Optional Form (OF) 306 and undergoing a fingerprint screen. Fingerprinting can be accomplished at the medical center badging offices in Little Rock or North Little Rock. Employees determined to have an unsatisfactory SAC adjudication are prohibited from performing on this contract. The contractor will not have access to protected Patient Health Information (PHI) and they will/nor will they have the capability of accessing patient information during the services provided to the VA and if removal of equipment from the VA is required, any memory storage devices, such as hard drives, solid state drives and non-volatile memory units will remain in VA control and will not be removed from VA custody. All research data available for Contractor analyses is de-identified. CAVHS and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Records may not be removed from the legal custody of CAVHS or destroyed except for in accordance with the provisions of the agency records schedules and with the written concurrence of the Head of the Contracting Activity. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18 U.S.C. 2701. In the event of any unlawful or accidental removal, defacing, alteration, or destruction of records, Contractor must report to CAVHS. The agency must report promptly to NARA in accordance with 36 CFR 1230.
The contractor will not have access to VA Desktop computers and they will not they have access to online resources belonging to the government while conducting services. If removal of equipment from the VA is required, any memory storage devices, such as hard drives, solid state drives and non-volatile memory units will remain in VA control and will not be removed from VA custody.
The Contractor shall immediately notify the appropriate Contracting Officer upon discovery of any inadvertent or unauthorized disclosures of information, data, documentary materials, records or equipment. Disclosure of non-public information is limited to authorized personnel with a need-to-know as described in the [contract vehicle]. The Contractor shall ensure that the appropriate personnel, administrative, technical, and physical safeguards are established to ensure the security and confidentiality of this information, data, documentary material, records and/or equipment is properly protected. The Contractor shall not remove material from Government facilities or systems, or facilities or systems operated or maintained on the Government's behalf, without the express written permission of the Head of the Contracting Activity. When information, data, documentary material, records and/or equipment is no longer required, it shall be returned to CAVHS control or the Contractor must hold it until otherwise directed. Items returned to the Government shall be hand-carried, mailed, emailed, or securely electronically transmitted to the Contracting Officer or address prescribed in the [contract vehicle]. Destruction of records is EXPRESSLY PROHIBITED unless in accordance with Paragraph (4).
| u. | Billing/Invoice: Billing shall be made monthly in arrears. Invoices shall provide sufficient detail to enable comparisons of billed units to the typed reports. |
| v. | Contractor’s Training and Quality Assurance Plans: All Contractor employees assigned to this contract who create, process, manage records are required to take CAVHS-provided records management training. The Contractor is responsible for confirming training has been completed according to agency policies, including initial training and any annual or refresher training. The Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected from public disclosure by an exemption to the Freedom of Information Act. |
| w. | Workload Fluctuation: The contractor shall have a plan to address periodic fluctuations in VA workload. |
| x. | Information Technology: The Contractor shall only use Government IT equipment for purposes specifically tied to or authorized by the contract and in accordance with CAVHS policy. |
| y. | Contingency Services: Contractor shall maintain adequate resources necessary to ensure that transcription services for the VA are uninterrupted regardless of contingency or circumstance. |
| z. | Payments: The contractor shall submit monthly invoices showing the number of lines transcribed for the previous month and will submit electronically by the 10th calendar day each month to the Tungsten Network. Any STAT and quality deductions will be suspended from the payment by VA. |
http://www.tungsten-network.com/US/en/veterans-affairs/
| aa. | Contractor may set any schedule of work hours for its employees performing work at its own facility under this contract providing the VA's STAT requirements will be met; however, the contract price stated in schedule B is considered payment in full for all services rendered under this contract. |
| bb. | The contracting officer reserves the right to reject any of the contractor's personnel and refuse them permission to perform work under the contract. |
Z. The Contractor is required to obtain the Contracting Officer's approval prior to engaging in any contractual relationship (sub-contractor) in support of this contract requiring the disclosure of information, documentary material and/or records generated under, or relating to, contracts. The Contractor (and any sub-contractor) is required to abide by Government and CAVHS guidance for protecting sensitive, proprietary information, classified, and controlled unclassified information.
AA. Quality Assurance Surveillance Plan: The following factors will be used to access contract performance.
| Item | Standards | Tolerance | Monitoring |
| Report Delivery | Must meet the timeline requirements set during order | 100% | Review task order invoices |
| Accuracy of Reports | Must meet accuracy | ||
| standards set in SOW | As listed in SOW | Submitted reports |
will be reviewed after receipt
| Staff Availability | Must be able to staff requirements for each area within reasonable | |
| timeframe to meet hearing needs | 100% | Review COR contact log |
1. GENERAL
Contractors, contractor personnel, subcontractors, and subcontractor personnel shall be subject to the same Federal laws, regulations, standards, and VA Directives and Handbooks as VA and VA personnel regarding information and information system security.
| 2. | ACCESS TO VA INFORMATION AND VA INFORMATION SYSTEMS |
| a. | A contractor/subcontractor shall request logical (technical) or physical access to VA information and VA information systems for their employees, subcontractors, and affiliates only to the extent necessary to perform the services specified in the contract, agreement, or task order. |
| b. | All contractors, subcontractors, and third-party servicers and associates working with VA information are subject to the same investigative requirements as those of VA appointees or employees who have access to the same types of information. The level and process of background security investigations for contractors must be in accordance with VA Directive and Handbook 0710, Personnel Suitability and Security Program. The Office for Operations, Security, and Preparedness is responsible for these policies and procedures. |
| c. | Contract personnel who require access to national security programs must have a valid security clearance. National Industrial Security Program (NISP) was established by Executive Order 12829 to ensure that cleared U.S. defense industry contract personnel safeguard the classified information in their possession while performing work on contracts, programs, bids, or research and development efforts. The Department of Veterans Affairs does not have a Memorandum of Agreement with Defense Security Service (DSS). Verification of a Security Clearance must be processed through the Special Security Officer located in the Planning and National Security Service within the Office of Operations, Security, and Preparedness. |
| d. | Custom software development and outsourced operations must be located in the U.S. to the maximum extent practical. If such services are proposed to be performed abroad and are not disallowed by other VA policy or mandates, the contractor/subcontractor must state where all non-U.S. services are provided and detail a security plan, deemed to be acceptable by VA, specifically to address mitigation of the resulting problems of communication, control, data protection, and so forth. Location within the U.S. may be an evaluation factor. |
| e. | The contractor or subcontractor must notify the Contracting Officer immediately when an employee working on a VA system or with access to VA information is reassigned or leaves the contractor or subcontractor’s employ. The Contracting Officer must also be notified immediately by the contractor or subcontractor prior to an unfriendly termination. |
| 3. | VA INFORMATION CUSTODIAL LANGUAGE |
| a | Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor/subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA. This clause expressly limits the contractor/subcontractor's rights to use data as described in Rights in Data |
- General, FAR 52.227-14(d) (1).
| b. | VA information should not be co-mingled, if possible, with any other data on the contractors/subcontractor’s information systems or media storage systems in order to ensure VA requirements related to data protection and media sanitization can be met. If co-mingling must be allowed to meet the requirements of the business need, the contractor must ensure that VA’s information is returned to the VA or destroyed in accordance with VA’s sanitization requirements. VA reserves the right to conduct on site inspections of contractor and subcontractor IT resources to ensure data security controls, separation of data and job duties, and destruction/media sanitization procedures are in compliance with VA directive requirements. |
| c. | Prior to termination or completion of this contract, contractor/subcontractor must not destroy information received from VA, or gathered/created by the contractor in the course of performing this contract without prior written approval by the VA. Any data destruction done on behalf of VA by a contractor/subcontractor must be done in accordance with National Archives and Records Administration (NARA) requirements as outlined in VA Directive 6300, Records and Information Management and its Handbook 6300.1 Records Management Procedures, applicable VA Records Control Schedules, and VA Handbook 6500.1, Electronic Media Sanitization. Self-certification by the contractor that the data destruction requirements above have been met must be sent to the VA Contracting Officer within 30 days of termination of the contract. |
| d. | The contractor/subcontractor must receive, gather, store, back up, maintain, use, disclose and dispose of VA information only in compliance with the terms of the contract and applicable Federal and VA information confidentiality and security laws, regulations and policies. If Federal or VA information confidentiality and security laws, regulations and policies become applicable to the VA information or information systems after execution of the contract, or if NIST issues or updates applicable FIPS or Special Publications (SP) after execution of this contract, the parties agree to negotiate in good faith to implement the information confidentiality and security laws, regulations and policies in this contract. |
| e. | The contractor/subcontractor shall not make copies of VA information except as authorized and necessary to perform the terms of the agreement or to preserve electronic information stored on contractor/subcontractor electronic storage media for restoration in case any electronic equipment or data used by the contractor/subcontractor needs to be restored to an operating state. If copies are made for restoration purposes, after the restoration is complete, the copies must be appropriately destroyed. |
| f. | If VA determines that the contractor has violated any of the information confidentiality, privacy, and security provisions of the contract, it shall be sufficient grounds for VA to withhold payment to the contractor or third party or terminate the contract for default or terminate for cause under Federal Acquisition Regulation (FAR) part 12. |
| g. | If a VHA contract is terminated for cause, the associated BAA must also be terminated and appropriate actions taken in accordance with VHA Handbook 1600.01, Business Associate Agreements. Absent an agreement to use or disclose protected health information, there is no business associate relationship. |
| h. | The contractor/subcontractor must store, transport, or transmit VA sensitive information in an encrypted form, using VA-approved encryption tools that are, at a minimum, FIPS 140-2 validated. |
| i. | The contractor/subcontractor’s firewall and Web services security controls, if applicable, shall meet or exceed VA’s minimum requirements. VA Configuration Guidelines are available upon request. |
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