RFQ 36C25624Q1098 0001 NonEmergent Wheelchair Transportation Services.pdf

5. PROJECT NUMBER (if applicable)

CODE 7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER 3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO. 1. CONTRACT ID CODE

FACILITY CODE CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office. is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30 PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print) (Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

1 37 None

09/12/2024

580-24-3-151-0132 N/A

36C256

Department of Veterans Affairs Network Contracting Office 16 Galleria Financial Center 5075 Westheimer Road, Suite 750 Houston TX 77056-5643

36C256

Department of Veterans Affairs Network Contracting Office 16 Galleria Financial Center 5075 Westheimer Road, Suite 750 Houston TX 77056-5643

To all Offerors/Bidders 36C25624Q1098

09-12-2024 X x

*HOUR & DATE for Receipt of Offers is EXTENDED to September 19, 2024 at 11:59p.m. CST.

See CONTINUATION Page

X 1

The purpose of this amendment is to post Questions and Answers (Q&As), extend the response closing date to the RFQ from 11:59p.m. Central Standard Time (CST) on September 17, 2024 to 11:59p.m. CST on September 19, 2024, and to revise the language in the solicitation.

See attached Q&As. This amendment will need to be signed and returned with quote submission to be eligible for award.

B.3 Statement of Work and #2 Addendum FAR 52.212-2 Evaluation is updated and replaced with the attached version.

Point of Contact: Jeneice Matthews, jeneice.matthews@va.gov

Oney Kelly Contracting Officer

36C25624Q1098 0001 Q&As 1

CONTINUATION PAGE_Q&As_updated_36C25624Q1098 0001

To: All Offerors

1. The Network Contracting Office (NCO)-16 in support of the Michael E. DeBakey VA Medical Center (VAMC) received the following questions in response to Request for Quotation (RFQ) 36C25624Q1098.

2. Please see below for the Offeror’s questions and NCO 16’s respective answers accordingly.

1. QUESTION 1: The solicitation states the contract has a start date of 9/30/2024. Will there be a phase-in period to allow the new contractor ample time to begin operation at full capacity? With a proposal due date of 9/17 and a start date of 9/30 it doesn’t allow much time for the Government to evaluate proposals and also time for a new contractor to begin operations at full capacity.

ANSWER 1: Phase in period (Kick-off meeting) will be from September 30, 2024 - October 14, 2024.

2. QUESTION 2: Page 22 states "Responses to this solicitation shall be submitted in two volumes and one administrative addendum/supplement as annotated below." - How many distinct documents (volumes) does the VA want to be submitted?

Verbiage says 2 but it appears that the VA wants 3.

ANSWER 2: Two (2) volumes and one (1) administrative addendum/supplement.

Volume 1 (Technical Volume). Volume 2 (Price Volume). Addendum/Supplement: Shall contain contractor administrative data and related supporting documents (Section C and Section E).

3. QUESTION 3: Can you please provide me the previous year contract total for the above-mentioned solicitation?

ANSWER 3: This is a new requirement and every action stands alone regardless of historical data.

4. QUESTION 4: Also, are bidders to approximate the total number of transports to 5.000 monthly?

ANSWER 4: 5,000 a year.

5. QUESTION 5: Section 9.4 of the PWS states “Contractor Personnel Roster: Within seven days after contract award the contractor shall provide the following information:

Name, Position, Title, and Work Assignment Area.” Under the go-no go factors on page 24 the solicitation states “Mandatory Skill Sets and Core Competencies for Contractor Personnel Performing Services. For personnel performing services, the following personnel and staffing qualifications are mandatory. Contractors shall provide evidence (documentation) of the

36C25624Q1098 0001 Q&As 2 following. If this information is not provided offers/quotes will not be evaluated. Please refer to Section 10 in the Performance Work Statement (which also contains the items below).

Be 25 years of age or older.

Hold a valid Texas Driver/Operator’s License (Class D or higher) from the Texas Department of Motor Vehicles.

Provide an official driving record from the Office of Public Safety with no more than two driving violations and no Driving While Intoxicated (DWI) violations within the past three (3) years.

Furnish a Criminal Background Check from the Texas State Police, Bureau of Criminal Identification that shows no record of felony convictions.

Proof of successful completion of a National Safety Council (or its equivalent) approved Defensive Driving Course with Defensive Driving Course completion certificate that is not older than one (1) year old.

Successful completion of a certified First Aid Course with First Aid Course completion certificate not older than two (2) years old.

Successful completion of a course of instruction in cardiopulmonary resuscitation by either the American Heart Association (Heartsaver Level or equivalent) or the American Red Cross (Adult CPR or equivalent) with course completion certificate that is not older than two (2) years old.

Does the VA require that offerors submit a full roster of drivers along with copies of each individuals drivers license, driving record, background check, defensive driving certificate, first aid certificate, and CPR certificate with the proposal submission? Or, is this information only required within 7 days after contract award?

ANSWER 5: The Contractor shall submit with their technical quote Contractor personnel information. 1) Name, 2) Position, 3) Title, and 4) Work Assignment area.

6. QUESTION 6: Can you please provide the name(s) of the incumbent contractor(s)/vendor(s) who are currently performing NEMT services for the Michael E.

DeBakey VAMC?

ANSWER 6: The names(s) of the incumbent contractor(s)/vendor(s) who are currently performing NEMT services for the Michael E. DeBakey VAMC are Texas Critical Care EMS, Best Care EMS, Acadain EMS, and Austin Wheels EMS.

7. QUESTION 7: The RFP states you are looking for the following type of company; 485991 - Special Needs Transportation with a small business size standard of $19,000,000.00. Do our gross receipts have to be less then $19M or above this amount?

ANSWER 7: Size standards define the largest size a business can be to participate in government contracting programs and compete for contracts reserved or set aside for small businesses. Size standards vary by industry and are generally based on the number of employees or the amount of annual receipts the business has.

8. QUESTION 8: We would like to know if this is a brand new contract OR if there is (was) an incumbent performing these services. If not brand new, could you please provide the current / previous contract number?

36C25624Q1098 0001 Q&As 3

ANSWER 8: This is a new requirement and every action stands alone regardless of historical data.

9. QUESTION 9: For the base rate are we to provide one price that covers both Wheelchair and Stretcher transportation?

ANSWER 9: This requirement is for Non-Emergent, Wheelchair Transportation Services only.

10. QUESTION 10: Please provide current volume for each VAMC’s and CBOC’s listed under section 5. Place of Performance section iv. Specifically, Overton Brooks, Alexandria VAMC, South Texas VAMC, VA North Texas. This will help with pricing.

ANSWER 10: The average volume of trips is estimated at twenty (20) per year. There are limited trips to Overton Brooks, Alexandria VAMC, South Texas VAMC, and VA North Texas.

11. QUESTION 11: Will the contractor be required to provide oxygen?

ANSWER 11: This requirement is for Non-Emergent, Wheelchair Transportation Services only.

This is for non-emergency wheelchair transports and oxygen is not needed.

12. QUESTION 12: Will the contractor be able to charge a one-way trip for returning VA personnel and equipment when required during a transport? See 8.

SCOPE/REQUIREMENTS section ii.

ANSWER 12: See B.2 This rate is to be accommodated in Base Rate.

13. QUESTION 13: What does it mean, All quoters shall submit the following: a) 36C25624Q1098? (This requirement is on page 1 of 27.)

ANSWER 13: OFFEROR SHALL COMPLETE THE FOLLOWING LOCATED IN SECTIONS

BELOW OF THIS SOLICITATION 36C25624Q1098 TO BE DEEMED ACCEPTABLE:

a) Section B- Contract Administration Data, Contractor contact information.

b) Section B- Price/Cost Schedule, unit price, amount, and grand total. Price Volume.

c) Section C- 852.219-75 VA Notice of Limitation on Subcontracting—Certificate of Compliance for Services and Construction

d) Section E- 52.204-24 Representation Regarding Certain Telecommunications and Video

Surveillance Services or Equipment

e) Section E-52.212-3 Offeror Representations and Certifications-Commercial Products and

Commercial Services

• 52.212-3(b)(2) (insert “NONE” in this fill-in if there are no exceptions), and

• 52.212-3(v)(2).

f) Responses to this solicitation shall be submitted in two (2) volumes and one (1) administrative addendum/supplement as annotated below:

• Volume 1 (Technical Volume). Volume 1 shall not contain any pricing information and shall clearly be labeled Volume 1 (Technical Volume).

36C25624Q1098 0001 Q&As 4

• Volume 2 (Price Volume). Volume 2 shall clearly be labeled Volume 2 (Price Volume) and shall not contain any technical information that should otherwise be contained within Volume 1.

• Addendum/Supplement: Shall contain contractor administrative data and related supporting documents (Section C and Section E).

14. QUESTION 14: The RFQ states that there is to be a Technical Volume, Price Volume, and

Addendum/Supplement.

a. The Addendum/Supplement shall contain contractor administrative data and related supporting documents (only) as specified in this section. Is this the volume wherein we submit Section B- Contract Administration Data, Contractor contact information; Section C- 852.219-75 VA Notice of Limitation on Subcontracting- Certificate of Compliance for Services and Construction; and Section E- 52.204-24 Representation Regarding Certain Telecommunications and Video Surveillance Services or Equipment?

ANSWER 14: Two (2) volumes and one (1) administrative addendum/supplement.

Volume 1 (Technical Volume). Volume 2 (Price Volume). Addendum/Supplement: Shall contain contractor administrative data and related supporting documents (Section C and Section E).

15. QUESTION 15: Are there any other representations or certifications that need to be submitted in their entirety, beyond Section B (contract administration data), Section C (subcontracting), and Section E (telecommunications)?

ANSWER 15: Section E-52.212-3 Offeror Representations and Certifications-Commercial Products and Commercial Services

• 52.212-3(b)(2) (insert “NONE” in this fill-in if there are no exceptions), and

• 52.212-3(v)(2).

16. QUESTION 16: Do you need any Past Performance data submitted, or is it sufficient to be registered in SAM and CPARS?

ANSWER 16: Past Performance: The government will review past performance for responsibility determination purposes only. The government will review government systems such as Contractor Performance assessment Reporting System (CPARS), Federal Awardee Performance and Integrity Information System (FAPIIS), Past Performance Information Retrieval System (PPIRS) and other government systems. Offerors with no relevant past performance history will not be evaluated favorably or unfavorably.

17. QUESTION 17: I am confused as to when we must submit information on proposed personnel.

a. Directions state that a complete response to the Technical Volume factor must contain a response to, an acknowledgement of, and/or will otherwise directly address the following items: 1.) Licenses, 2.) Certifications, 3.) Credentials, and 4.) Other Documentation to verify that the Contractor personnel who will be performing services have met the requirements as specified in the Performance Work Statement and this solicitation.

36C25624Q1098 0001 Q&As 5

This appears to be a go – no go factor, but section 9.4 states that the Contractor Personnel Roster is due within 7 days of contract award. Do we have 7 days after contact award?

ANSWER 17: See Answer #5.

18. ANSWER 18: Secondly, can you give me an example of what “Other Documentation” should be supplied to verify that Contractor personnel have met the requirements of the

PWS?

ANSWER 18: See attached document: 52.212-2 Addendum Evaluation Revised (a), (a)(1), and (a)(1)(A).

19. QUESTION 19: Will a Form 1449 be supplied?

ANSWER 19: See Combined Synopsis/Solicitation (CSS).

20. QUESTION 20: Is this an existing service or new service? If this is an existing service, can you provide the current contact number?

ANSWER 20: This is a new requirement and every action stands alone regardless of historical data.

21. QUESTION 21: Wheelchair and gurney transportation are different types of services. Gurney transport requires a two-person crew, additional equipment, and different vehicle features. Is it possible to separate these services as individual line items? This will allow for different pricing.

ANSWER 21: This requirement is for Non-Emergent, Wheelchair Transportation Services only.

22. QUESTION 22: The solicitation is request non-emergency stretcher service. However, section B.3, Performance Work Statement 5. Place of performance, makes reference to Ambulance service. Is that a typo, since this is for non-emergency services?

ANSWER 22: See attached document: Statement of Work_Final. Revised #5 Place of Performance, Revised #5 Place of Performance, Revised #5 iv.

23. QUESTION 23: Can you provide the estimated number of wheelchair trips per day and the estimated number of stretcher trips per day

ANSWER 23: The estimated number of Wheelchair trips per day are approximately thirty (30) round trip wheelchair daily. This requirement is for Non-Emergent, Wheelchair Transportation Services only.

24. QUESTION 24: In our experience, there are times when waiting is involved in this type of service due to various factors beyond the contractor’s control. Can wait time be added as a line item?

ANSWER 24: See Amendment 36C25624Q1098 0001.

36C25624Q1098 0001 Q&As 6

25. QUESTION 25: B.2 Price/Cost Schedule Please provide the percentage mix of wheelchair v. stretcher transportation required.

ANSWER 25: This requirement is for Non-Emergent, Wheelchair Transportation Services only.

26. QUESTION 26: 5. Place of Performance Please confirm that ambulance services are not required.

ANSWER 26: This requirement is for Non-Emergent, Wheelchair Transportation Services only.

27. QUESTION 27: 7.1.1 Please provide the percentage of trips that start or end at the Michael E. DeBakey VAMC v. all other trips.

ANSWER 27: The percentage of trips that start or end at the Michael E. DeBakey VAMC versus all other trips is 75%.

28. QUESTION 28: Does the price/cost of wheelchair and the stretcher should be listed together?

ANSWER 28: This requirement is for Non-Emergent, Wheelchair Transportation Services only.

29. QUESTION 29: Is there a contract award limit?

ANSWER 29: See B.3 Statement of Work, Section 1: Introduction, This acquisition is for a single award, Firm Fixed Price (FFP) contract not to exceed (NTE) 5 years.

30. QUESTION 30: Who is the previous awardee?

ANSWER: This is a new requirement, and every action stands alone regardless of historical data.

31. QUESTION 31: What is the maximum number of vehicles required for the scope of work?

ANSWER: The estimated number of Wheelchair trips per day are approximately thirty (30) round trip wheelchair daily.

32. QUESTION 32: Are ambulatory services going to be needed?

ANSWER: This requirement is for Non-Emergent, Wheelchair Transportation Services only.

See attached document: Statement of Work_Final. Revised #1 Introduction, Revised #5 Place of Performance, Revised #5 Place of Performance, Revised #5 iv., Revised #8 Scope/Requirements, a., Revised a(i.), Revised #9 Hours of Performance Notification, 9.1 and 9.4.

See attached document: 52.212-2 Addendum Evaluation Revised (a), (a)(1), and (a)(1)(A)

36C25624Q1098 0001

3C25624Q1098 0001

SECTION B

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR ADMINISTRATOR: __________________________

CONTRACTOR POC NAME: __________________________

CONTRACTOR POC TELEPHONE NUMBER: _________________________

CONTRACTOR ADDRESS: ___________________________________

EMAIL ADDRESS: ___________________________________________

UEI No. __________________________________________________ CAGE Code: ________________________________________________

TAX ID ____________________________________________________

GSA/FSS, NAC, SEWP Contract No (if applicable) _______________________

b. GOVERNMENT: Contracting Officer 36C256

Department of Veterans Affairs Network Contracting Office 16 Galleria Financial Center 5075 Westheimer Road, Suite 750 Houston TX 77056-5643

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[x] 52.232-33, Payment by Electronic Funds Transfer—System for Award

Management

3. INVOICES: Invoices shall be submitted in arrears:

a. Other [x] Payment for services provided under the terms of this contract will be made upon receipt and acceptance by the Government.

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Department of Veteran Affairs Financial Service Center (FSC) e-Invoice Payment http://www.fsc.va.gov/fsc/einvoice.asp

5.OFFEROR SHALL COMPLETE THE FOLLOWING LOCATED IN SECTIONS BELOW OF THIS

SOLICITATION 36C25624Q1098 TO BE DEEMED ACCEPTABLE:

a) Section B- Contract Administration Data, Contractor contact information.

b) Section B- Price/Cost Schedule, unit price, amount, and grand total. Price Volume.

c) Section C- 852.219-75 VA Notice of Limitation on Subcontracting—Certificate of Compliance for Services and Construction

d) Section E- 52.204-24 Representation Regarding Certain Telecommunications and Video

Surveillance Services or Equipment http://www.fsc.va.gov/fsc/einvoice.asp

e) Section E-52.212-3 Offeror Representations and Certifications-Commercial Products and Commercial Services

• 52.212-3(b)(2) (insert “NONE” in this fill-in if there are no exceptions), and

• 52.212-3(v)(2).

f) Responses to this solicitation shall be submitted in two (2) volumes and one (1) administrative addendum/supplement as annotated below:

• Volume 1 (Technical Volume). Volume 1 shall not contain any pricing information and shall clearly be labeled Volume 1 (Technical Volume).

• Volume 2 (Price Volume). Volume 2 shall clearly be labeled Volume 2 (Price Volume) and shall not contain any technical information that should otherwise be contained within Volume 1.

• Addendum/Supplement: Shall contain contractor administrative data and related supporting documents (Section C and Section E).

6.EVALUATION: The government will award a contract on the basis of Lowest Priced Technically Acceptable (LPTA). All quoters shall have a current registration in the System for Award Management (SAM) to be considered for award, all quoters shall be certified in the U.S. Small Business Administration (SBA) Veteran Small Business Certification (VetCert) database to receive credit as a SDVOSB at the closing of the solicitation due date and time.

7. ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO. DATE

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 Base Rate Non-Emergent Wheelchair Transportation Services Travel:

Houston (30 Mile Threshold)

5,000.00 YR

Contract Period: Base POP Begin: Date of award POP End: September 30, 2025 *The exact number of trips and mileage is not known; quantities are estimated based on the expected mission requirements of the government during the performance period indicated

0002 Base Rate Per Mile Price for Mileage Outside of Mileage Threshold:

Houston

Contract Period: Base POP Begin: Date of award POP End: September 30, 2025 *The exact number of trips and mileage is not known; quantities are government during the performance period indicated.

LABOR RIDER - This contract 1.00 YR _________________ includes a $10,000.00 labor rider to provide for Wait Time exceeding 15 minutes for labor not covered by this contract.

All labor rider charges for Wait Time must be pre-approved by the CO and COR. THIS LABOR RIDER IS NOT AN AWARD. Rider funding not used during the applicable period of performance will be retained by the Government as this cost is NOT owed to the Contractor if not used.

When used, the Contractor shall immediately notify the VA COR to obtain approval prior to use and invoice against this line item only.

Fully Loaded Labor Rate for Non-Emergent Wheelchair Transportation Services Travel: Houston (30 Mile Threshold) -Wait Time exceeding 15 Minutes:

Contractor Personnel/Driver: $_________

Base Total Amount

1001 Order Period 1 Rate Non-Emergent Wheelchair Transportation Services Travel:

Houston (30 Mile Threshold)

Contract Period: Order 1 POP Begin: 10-01-2025 POP End: 09-30-2026 *The exact number of trips and mileage is not known; quantities are

1002 Order Period 1 Rate

Mileage Outside of Mileage Threshold:

Houston

Contract Period: Order 1 POP Begin: 10-01-2025 POP End: 09-30-2026 *The exact number of trips and mileage is not known; quantities are includes a $10,000.00 labor rider to provide for Wait Time exceeding 15 minutes for labor not covered by this contract.

All labor rider charges for Wait Time must be pre-approved by the CO and COR. THIS LABOR RIDER IS NOT AN AWARD. Rider funding not used during the applicable period of performance will be retained by the Government as this cost is NOT owed to the Contractor if not used.

When used, the Contractor shall immediately notify the VA COR to obtain approval prior to use and invoice against this line item only.

Fully Loaded Labor Rate for Non-Emergent Wheelchair Transportation Services Travel: Houston (30 Mile Threshold) -Wait Time exceeding 15

Order Period 1 Total Amount

2001 Order Period 2 Rate

Non-Emergent Wheelchair Transportation Services Travel:

Contract Period: Order 2 POP Begin: 10-01-2026 POP End: 09-30-2027 *The exact number of trips and mileage is not known; quantities are

2002 Order Period 2 Rate

Mileage Outside of

Contract Period: Order 2 POP Begin: 10-01-2026 POP End: 09-30-2027 *The exact number of trips and mileage is not known; quantities are includes a $10,000.00 labor rider to provide for Wait Time exceeding 15 minutes for labor not covered by this contract.

All labor rider charges for Wait Time must be pre-approved by the CO and COR. THIS LABOR RIDER IS NOT AN AWARD. Rider funding not used during the applicable period of performance will be retained by the Government as this cost is NOT owed to the Contractor if not used.

When used, the Contractor shall immediately notify the VA COR to obtain approval prior to use and invoice against this line item only.

Fully Loaded Labor Rate for Non-Emergent Wheelchair Transportation Services Travel: Houston (30 Mile Threshold) -Wait Time exceeding 15

Order Period 2 Total Amount

3001 Order Period 3 Rate

Non-Emergent Wheelchair Transportation Services Travel:

Contract Period: Order 3 POP Begin: 10-01-2027

POP End: 09-30-2028 *The exact number of trips and mileage is not known; quantities are estimated based on the expected mission requirements of the government during the performance period indicated.

3002 Order Period 3 Rate Per Mile Price for Mileage Outside of

5,000.00 QY

Contract Period: Order 3 POP Begin: 10-01-2027 POP End: 09-30-2028 *The exact number of trips and mileage is not known; quantities are includes a $10,000.00 labor rider to provide for Wait Time exceeding 15 minutes for labor not covered by this contract.

All labor rider charges for Wait Time must be pre-approved by the CO and COR. THIS LABOR RIDER IS NOT AN AWARD. Rider funding not used during the applicable period of performance will be retained by the Government as this cost is NOT owed to the Contractor if not used.

When used, the Contractor shall immediately notify the VA COR to obtain approval prior to use and invoice against this line item only.

Fully Loaded Labor Rate for Non-Emergent Wheelchair Transportation Services Travel: Houston (30 Mile Threshold) -Wait Time exceeding 15

Order Period 3 Total Amount

4001 Order Period 4 Rate

Non-Emergent Wheelchair Transportation Services Travel:

Houston (30 Mile Threshold)

5,000.00 QY __________________ __________________

Contract Period: Order 4 POP Begin: 10-01-2028 POP End: 09-30-2029 *The exact number of trips and mileage is not known; quantities are

4002 Order Period 4 Rate

5,000.00 QY

Mileage Outside of

Contract Period: Order 4 POP Begin: 10-01-2028 POP End: 09-30-2029 *The exact number of trips and mileage is not known; quantities are includes a $10,000.00 labor rider to provide for Wait Time exceeding 15 minutes for labor not covered by this contract.

All labor rider charges for Wait Time must be pre-approved by the CO and COR. THIS LABOR RIDER IS NOT AN AWARD. Rider funding not used during the applicable period of performance will be retained by the Government as this cost is NOT owed to the Contractor if not used.

When used, the Contractor shall immediately notify the VA COR to obtain approval prior to use and invoice against this line item only.

Fully Loaded Labor Rate for Non-Emergent Wheelchair Transportation Services Travel: Houston (30 Mile Threshold) -Wait Time exceeding 15

Order Period 4 Total Amount

GRAND TOTAL

The ordering period for this contract will be for a firm term of five (5) years. The offered prices will apply throughout the life of the contract unless requested by the Contractor and modified by the Contracting Officer.

Each ordering period will cover Non-Emergent Wheelchair Transportation Services in support of the Michael E.

DeBakey VAMC for 12 months.

B.3 PERFORMANCE WORK STATEMENT

SECTION 1 – GENERAL DESCRIPTION

1. INTRODUCTION:

The Department of Veterans Affairs (VA), Michael E. DeBakey VA Medical Center (MEDVAMC) in Houston, TX 77030 has a requirement for Non-Emergent, Wheelchair Transportation Services for Michael E. DeBakey VAMC, its associated Community-Based Outpatient Clinics (CBOCs), and Affiliated Healthcare Clinics. This acquisition is for a single award, Firm Fixed Price (FFP) contract not to exceed (NTE) 5 years.

2. NON-PERSONAL SERVICES:

The Government shall neither supervise Contractor personnel nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign work to, or prepare work schedules for, individual Contractor personnel. It shall be the responsibility of the Contractor to manage its personnel and to guard against any actions that are the nature of personal services or give the perception of personal services. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor’s responsibility to notify the CO immediately.

3. PERIOD OF PERFORMANCE

The expected period of performance is for a base period, with four (4) additional, one (1) year ordering periods that are each twelve (12) months in length. Performance of services will begin thirty (30) calendar days following contract award unless an alternate date is mutually established between the government and the contract awardee.

4. ORDERING PERIODS:

Base Period: Date of award – September 30, 2025 Order Period 1: October 1, 2025 - September 30, 2026 Order Period 2: October 1, 2026 - September 30, 2027 Order Period 3: October 1, 2027 - September 30, 2028 Order Period 4: October 1, 2028 - September 30, 2029

5. PLACE OF PERFORMANCE:

The Place of Performance is variable and may occur within the states of Texas, Oklahoma, Arkansas, Louisiana; Non-Emergent Wheelchair Transportation Services may be required to or from locations including, but not limited to the following:

i. Michael E. DeBakey VAMC to include specific Atrium Clinics, Emergency Department, pavilions, or out-buildings on the Michael E. DeBakey VAMC campus.

ii. The Michael E. DeBakey VAMC address is: 2002 Holcombe Blvd, Houston TX 77030.

iii. Michael E. DeBakey VAMC Community-Based Outpatient Clinics (CBOCs):

CBOC Name Address Beaumont VA Clinic 3420 Veterans Circle, Beaumont, TX 77707

Charles Wilson Department of Veterans Affairs Outpatient Clinic

2206 North John Redditt Dr, Lufkin, TX 75904

Conroe VA Clinic 690 South Loop 336 West, Suite 300, Conroe TX 77304

Galveston County VA Clinic 3828 Avenue N, Galveston, TX 77550

Katy VA Clinic 750 Westgreen Blvd., Westgreen Professional Building, Katy, TX 77450

Kingwood VA Clinic 1485 FM 1960 Bypass Road East, Humble Medical Plaza, Suite 340, Humble, TX, 77338

Lake Jackson VA Clinic 208 South Oak Drive, Suite 700, Lake Jackson, TX, 77566

Richmond VA Clinic 22001 Southwest Freeway, Suite 200, Richmond, TX, 77469

Sugar Land VA Clinic 1327 Lake Pointe Parkway, Suite 515, Sugar Land, TX 77478

Texas City VA Clinic 9300 Emmett F. Lowery Expressway, Suite 206, Texas City, TX 77591

Tomball VA Clinic 1200 West Main St, Tomball, TX 77375

iv. Other VA Medical Centers, Hospitals, or CBOCs within Veterans Integrated Service Network (VISN) 16 including, but not limited to:

Medical Center Name: Address:

Overton Brooks VA Medical Center 510 E Stoner Ave, Shreveport, LA 71101

Alexandria VA Medical Center 2495 Shreveport Hwy, Pineville, LA 71360

South Texas Veterans Healthcare System 7400 Merton Minter, San Antonio, TX 78229

VA North Texas Health Care System 4500 S Lancaster Rd, Dallas, TX, 75216

Note: The average volume of trips are estimated at twenty (20) per year. There are limited trips to Overton Brooks, Alexandria VAMC, South Texas VAMC, and VA North Texas.

v. Other Non-VA Medical facilities and Community Care facilities as authorized by the VA.

vi. Veteran’s residence.

vii. Local airports including: George Bush Intercontinental Airport 2800 N Terminal Rd, Houston, TX 77032; William P. Hobby Airport, 7800 Airport Blvd, Houston, TX 77061.

6. BACKGROUND:

The Michael E. DeBakey VAMC main campus is located at 2002 Holcombe Blvd, Houston TX 77030 serving over 130,000 Veteran patients, primarily from the Houston area and its Community-Based Outpatient Clinics (CBOCs). The MEDVAMC has 500 Veteran inpatient beds and sees approximately 8500 -inpatient admissions and 2.2 million outpatient visits a year. Veteran patients served within this facility lives within the following counties and zip codes.

County/Zip Code County/Zip Code County/Zip Code County/Zip Code Harris/77001 Harris/77002 Harris/77003 Harris/77004 Harris/77005 Harris/77006 Harris/77007 Harris/77008 Harris/77009 Harris/77010 Harris/77011 Harris/77012 Harris/77013 Harris/77014 Harris/77015 Harris/77016 Harris/77017 Harris/77018 Harris/77019 Harris/77020 Harris/77021 Harris/77022 Harris/77023 Harris/77024 Harris/77025 Harris/77026 Harris/77027 Harris/77028 Harris/77029 Harris/77030 Harris/77031 Harris/77032 Harris/77033 Harris/77034 Harris/77035 Harris/77036 Harris/77037 Harris/77038 Harris/77039 Harris/77040 Harris/77041 Harris/77042 Harris/77043 Harris/77044 Harris/77045 Harris/77046 Harris/77047 Harris/77048 Harris/77049 Harris/77050 Harris/77051 Harris/77052 Harris/77053 Harris/77054 Harris/77055 Harris/77056 Harris/77057 Harris/77058 Harris/77059 Harris/77060 Harris/77061 Harris/77062 Harris/77063 Harris/77064 Harris/77065 Harris/77066 Harris/77067 Harris/77068 Harris/77069 Harris/77070 Harris/77071 Harris/77072 Harris/77073 Harris/77074 Harris/77075 Harris/77076 Harris/77077 Harris/77078 Harris/77079 Harris/77080 Harris/77081 Harris/77082 Harris/77083 Harris/77084 Harris/77085 Harris/77086 Harris/77087 Harris/77088 Harris/77089 Harris/77090 Harris/77091 Harris/77092 Harris/77093 Harris/77094 Harris/77095 Harris/77096 Harris/77097 Harris/77098 Harris/77099 Harris/77201 Harris/77202 Harris/77203 Harris/77205 Harris/77206 Harris/77207 Harris/77208 Harris/77210 Harris/77213 Harris/77215 Harris/77217 Harris/77218 Harris/77219 Harris/77219 Harris/77220 Harris/77221 Harris/77222 Harris/77223 Harris/77224 Harris/77225 Harris/77226 Harris/77227 Harris/77228 Harris/77229 Harris/77230 Harris/77231 Harris/77233 Harris/77234 Harris/77235 Harris/77236 Harris/77237 Harris/77238 Harris/77240 Harris/77241 Harris/77242 Harris/77243 Harris/77244 Harris/77245 Harris/77248 Harris/77249 Harris/77251 Harris/77252 Harris/77253 Harris/77254 Harris/77255 Harris/77256 Harris/77257 Harris/77258 Harris/77259 Harris/77261 Harris/77262 Harris/77263 Harris/77265 Harris/77266 Harris/77267 Harris/77268 Harris/77269 Harris/77270 Harris/77271 Harris/77272 Harris/77273 Harris/77274 Harris/77275 Harris/77277 Harris/77279 Harris/77280 Harris/77281 Harris/77282 Harris/77284 Harris/77287 Harris/77288 Harris/77289 Harris/77290 Harris/77291 Harris/77292 Harris/77293 Harris/77315 Harris/77325 Harris/77336 Harris/77337 Harris/77338

Harris/77339 Harris/77345 Harris/77346 Harris/77347 Harris/77373 Harris/77375 Harris/77377 Harris/77379 Harris/77383 Harris/77388 Harris/77389 Harris/77391 Harris/77396 Harris/77401 Harris/77402 Harris/77410 Harris/77411 Harris/77413 Harris/77429 Harris/77433 Harris/77447 Harris/77449 Harris/77450 Harris/77491 Harris/77492 Harris/77493 Harris/77501 Harris/77502 Harris/77503 Harris/77504 Harris/77505 Harris/77506 Harris/77507 Harris/77508 Harris/77520 Harris/77521 Harris/77522 Harris/77530 Harris/77532 Harris/77536 Harris/77547 Harris/77562 Harris/77571 Harris/77572 Harris/77586 Harris/77587 Harris/77598 Jefferson/77613 Jefferson/77619 Jefferson/77622 Jefferson/77627 Jefferson/77629 Jefferson/77640 Jefferson/77641 Jefferson/77642 Jefferson/77643 Jefferson/77651 Jefferson/77655 Jefferson/77701 Jefferson/77702 Jefferson/77703 Jefferson/77704 Jefferson/77705 Jefferson/77706 Jefferson/77707 Jefferson/77708 Jefferson/77709 Jefferson/77710 Jefferson/77713 Jefferson/77720 Jefferson/77725 Jefferson/77726 Angelina/75901 Angelina/75902 Angelina/75903 Angelina/75904 Angelina/75915 Angelina/75941 Angelina/75949 Angelina/75969 Angelina/75980 Montgomery/77301 Montgomery/77302 Montgomery/77303 Montgomery/77304 Montgomery/77305 Montgomery/77306 Montgomery/77316 Montgomery/77318 Montgomery/77333 Montgomery/77353 Montgomery/77354 Montgomery/77355 Montgomery/77356 Montgomery/77357 Montgomery/77362 Montgomery/77356 Montgomery/77362 Montgomery/77365 Montgomery/77372 Montgomery/77378 Montgomery/77380 Montgomery/77381 Montgomery/77382 Montgomery/77384 Montgomery/77385 Montgomery/77386 Montgomery/77387 Montgomery/77393 Galveston/77510 Galveston/77517 Galveston/77518 Galveston/77539 Galveston/77546 Galveston/77549 Galveston/77550 Galveston/77551 Galveston/77552 Galveston/77553 Galveston/77554 Galveston/77563 Galveston/77565 Galveston/77568 Galveston/77573 Galveston/77574 Galveston/77590 Galveston/77591 Galveston/77592 Galveston/77617 Galveston/77623 Galveston/77650 Fort Bend/77053 Fort Bend/77406 Fort Bend/77417 Fort Bend/77441 Fort Bend/77444 Fort Bend/77451 Fort Bend/77459 Fort Bend/77461 Fort Bend/77464 Fort Bend/77469 Fort Bend/77471 Fort Bend/77476 Fort Bend/77477 Fort Bend/77478 Fort Bend/77479 Fort Bend/77481 Fort Bend/77487 Fort Bend/77489 Fort Bend/77494 Fort Bend/77496 Fort Bend/77497 Fort Bend/77545 Waller/77423 Waller/77445 Waller/77446 Waller/77466 Waller/77484 Brazoria/77422 Brazoria/77430 Brazoria/77431 Brazoria/77463 Brazoria/77480 Brazoria/77486 Brazoria/77511 Brazoria/77512 Brazoria/77515 Brazoria/77516 Brazoria/77531 Brazoria/77534 Brazoria/77541 Brazoria/77542 Brazoria/77566 Brazoria/77577 Brazoria/77578 Brazoria/77581 Brazoria/77583 Brazoria/77584 Brazoria/77588 Polk/75934 Polk/75939 Polk/75960 Polk/77326 Polk/77332 Polk/77335 Polk/77350 Polk/77351 Polk/77360 Chambers/77514 Chambers/77560 Chambers/77580 Chambers/77597 Chambers/77661 Chambers/77665 Liberty/77327 Liberty77328

Liberty/77368 Liberty/77369 Liberty/77533 Liberty/77535 Liberty/77538 Liberty/77561 Liberty/77564 Liberty/77575 Liberty/77582 San Jacinto/77331 San Jacinto/77359 San Jacinto/77364 San Jacinto/77371

7. DEFINITIONS

7.1 CONTRACT DEFINITIONS/ACRONYMS

7.1.1 Base Rate – is the rate paid for one-way transportation from the MEDVAMC treatment center to a designated drop off point or from a designated pick up point to the MEDVAMC. This rate will be paid for all authorized one-way trips ordered under this contract action during all phases of the trip made on behalf of the Government. The Base Rate shall constitute full compensation for one-way trips which do not exceed the "Mileage Threshold”- for each identified Medical facility.

7.1.2 Beneficiary – Veteran determined to be eligible for benefits by the Veterans Administration

(VA).

7.1.3 Beneficiary Trip Scheduling – VA will contact the Contractor by 3:30 PM (CST) on the day prior to schedule transportation appointments. At the time of a trip request, the VA will negotiate pickup/delivery time and place, and contractor shall provide a reference number for billing, or resolution of any questions. The form and method of communication from VA to the Contractor shall be determined after direct discussion between the parties.

7.1.4 Contracting Officer (CO) – VA official with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

7.1.5 Contracting Officer Representative (COR) – VA official responsible for providing contract oversight and technical guidance to the CO. Responsibilities includes certification of invoices, placing orders for service, providing technical guidance, overseeing technical aspects of the contract, and overseeing the vehicle inspection team. All administrative functions remain with the CO.

7.1.6 Contractor – The term "Contractor" as used herein refers to both the prime Contractor and his employees, and any subcontractors and their employees. The Contractor shall be responsible for assuring that their subcontractors comply with the terms and conditions of this contract.

7.1.7 Discharge services – Trips requiring transport upon beneficiary discharge from facility. Travel coordinator will advise the Contractor as to any travel and/or time restrictions.

7.1.8 Dry Run – A dry run is a request for service by authorized Medical Center personnel, whereby the Contractor arrives at the designated pick-up point and no patient is transported due to a change in the Medical Center's needs and verified by VA staff. The Contractor will be entitled to the base rate only when dry runs are encountered due to no fault or negligence by the Contractor.

7.1.9 Facility Location: With trips that do not originate or terminate at the MEDVAMC the contractor will calculate mileage from Point A (facility location) to Point B (pick up location) to Point C (drop off location) and deduct 30 miles from the total.

7.1.10 Gender - For the purpose of equal rights wherever the masculine gender is used in this solicitation, and the resulting contract, it shall be considered to include both masculine and feminine gender.

7.1.11 Mileage Rate - Mileage rate for transportation services is the rate paid for each mile traveled beyond the specified Mileage Threshold for each applicable medical facility. This rate applies to one-way transportation only. In no event shall the Contractor receive this rate for miles traveled within the specified mileage threshold.

7.1.12 Mileage Reimbursement – Reimbursement for mileage outside the contract Mileage Thresholds of coverage, shall be at the mileage rate stated in the schedule, and shall be based upon the miles from the pick-up point and the specified destination. Distances beyond the contract Mileage Threshold areas of coverage shall be calculated using current Bing Mileage Guide. Allowable charges for mileage outside the contract Mileage Threshold areas of coverage, shall not exceed +5% of the current Bing Standard Mileage Guide.

7.1.13 Mileage Threshold – Charges for travel within the medical facilities threshold shall be inclusive with the base rate. One-Way mileage for travel beyond the mileage threshold shall be claimed under the facility applicable mileage rate.

7.1.14 Non-Emergency, Special Needs, Ground Transportation – consists of providing non-emergency transportation (wheelchair and stretcher) to VA eligible beneficiaries to and from authorized VA medical facilities, VA CBOC’s, and/or other VA medical treatment or care locations.

7.1.15 Quality Assurance – Those actions taken by the Government to assure services meet the requirements of this contract.

7.1.16 Quality Assurance Evaluator(s) Government personnel responsible for surveillance of contractor performance.

7.1.17 Quality Assurance Surveillance Plan — An organized written document used for quality assurance surveillance. The document contains specific methods for performing surveillance of the Contractor's continuous performance.

7.1.18 Quality Control — Those actions taken by the Contractor to control the production of goods or services so they will meet the requirements of the contract.

7.1.19 For return trips from scheduled outpatient visits, clients should not have to wait more than 30 minutes for pick up, no matter where patient lives.

7.1.20 Short Scheduled Trip(s) — Trip(s) that have been scheduled in advanced, repeated trips e.g.

dialysis.

7.1.21 Vehicle(s) — The term -Vehicle(s) refers to all modes of transportation provided (wheelchair and stretcher) under the requirements of this contract, unless a specific mode of transportation is identified.

7.1.22 Waiting Grace Period —The base rate and subsequent ordering periods (if applicable) for transportation services shall include a fifteen (15) minute waiting grace period at origin and destination.

8. SCOPE/REQUIREMENTS

a. Types of Non-Emergent Wheelchair Transportation Service

i. The Contractor shall provide Non-Emergent, Wheelchair Transportation Services for Michael E.

DeBakey VAMC, its associated CBOCs, and Affiliated Healthcare Clinics on an as-needed basis in accordance with all Federal, state, and local regulations.

ii. Occasionally a Veteran patient will need to be transported with VA personnel and equipment; the contractor shall return VA personnel and equipment to the original place of pick-up.

9. HOURS OF PERFORMANCE AND NOTIFICATION

9.1 Contractor shall provide Veteran patient Non-Emergent, Wheelchair Transportation services for eligible Veteran beneficiaries as requested 365 days a year, 24 hours a day, regardless of distance.

9.2 The Contractor shall provide a toll-free number for accepting VA calls. It is estimated that 90% of all requests for services will be placed by telephone. Requests for service may also be in writing or oral from the Contracting Officer Representative (COR) or other authorized designee and may be completed by telephone, facsimile, mail, e-mail, or in person. At the earliest available date after contract award the government will provide point of contact names and contact information (for each respective treatment facility, CBOC, and/or other location) for execution of services. This includes Administrative Officer of the Day (AOD) and/or other individuals who are responsible for handling requests for services that occur after normal business hours.

9.3 Electronic Transmissions: The Contractor shall propose an electronic media, for example, facsimile, e-mail, available at all times during the contracting period to communicate requirements such as, but not limited to, Veteran patient incidents, requests for services, special correspondence with the VA.

Use of this communication system will be mutually agreed upon after award but prior to contract performance.

9.4 Contractor Personnel Roster: The Contractor shall submit with their technical quote the following

Contractor personnel information:

1. Name

2. Position

3. Title, and

4. Work assignment area

9.5 Thereafter, any Contractor personnel changes shall be submitted within two (2) business days after the changes occur to the designated COR.

10. CONTRACTOR PERSONNEL AND STAFFING QUALIFICATIONS:

Contractor personnel performing services under this contract shall meet the following minimum requirements below (to include but not limited to):

10.1 Be 25 years of age or older.

10.2 Hold a valid Texas Driver/Operator’s License (Class D or higher) from the Office of Motor Vehicles.

10.3 An official driving record from the Office of Public Safety with no more than two driving violations and no Driving While Intoxicated (DWI) violations within the past three (3) years.

10.4 A Criminal Background Check from the Texas Police, Bureau of Criminal Identification that shows no record of felony convictions.

10.5 Successful completion of a National Safety Council (or its equivalent) approved Defensive Driving Course with Defensive Driving Course completion certificate that is not older than one (1) year old.

10.6 Successful completion of a certified First Aid Course with First Aid Course completion certificate not older than two (2) years old.

10.7 Successful completion of a course of instruction in cardiopulmonary resuscitation by either the American Heart Association (Heartsaver Level or equivalent) or the American Red Cross (Adult CPR or equivalent) with course completion certificate that is not older than two (2) years old.

11. CONTRACTOR PERFORMANCE

In the event, the Contractor is unable to perform services or have services performed as required, the Contractor shall immediately notify the Contracting Officer, the VA Contracting Officer Representative (COR) and provide a justification for non-performance.

12. ESCORT

12.1 The VA reserves the right to have an escort, such as a relative, or care provider of beneficiary, or VA staff accompany beneficiary when the VA determines that such an escort is in the best interest of the beneficiary.

12.2 The VA will also be the sole judge in determining when an escort is required. There shall be no additional charge to the VA when escorts are authorized to travel with beneficiary. Contractor shall only be required to transport escort with Veteran patient and shall not be required to return the escort back to point of origin, unless transporting with the beneficiary.

13. SUBSTITUTION OF BENEFICIARY

The VA reserves the right for substitution of the beneficiary requiring services at any time during the performance of this contract, to prevent delays, cancellations, or dry runs. There shall be no additional charge to the VA when such changes occur.

14. REQUESTS FOR SERVICES

14.1 Prior to performance, the CO shall provide the Contractor with a list of names or position titles and phone numbers of authorized Michael E. DeBakey VAMC point of contact (POC) who may request services and receive calls from the Contractor regarding contract performance. This list will be updated and submitted to the Contractor as changes occur.

14.2 The Contractor shall ensure that requests for services are only received from designated Michael E.

DeBakey VAMC POC on the above stated authorized list of Michael E. DeBakey VAMC POC. Services rendered in response to requests from other than authorized Michael E. DeBakey VAMC POC shall be at the risk of the Contractor and any cost related thereto shall be borne by the Contractor.

14.3 The Contractor shall normally transport only one beneficiary per trip, but when specifically requested by an authorized Michael E. DeBakey VAMC POC additional beneficiaries are to be transported.