S02. Attachment 3-John L. McClellan Memorial Veterans Hospital Visitor Guide.pdf

V isitor Guide

John L. McClellan Memorial Veterans Hospital 4300 West 7th Street Little Rock, AR 72205 501-257-1000 800-224-8387 toll free www.littlerock.va.gov We are also on facebook facebook.com/VACentralArkansas

Scan to visit www.littlerock.va.gov/ LR_Visitor_Guide.pdf https://www.littlerock.va.gov/LR_Visitor_Guide.pdf https://www.littlerock.va.gov https://facebook.com/VACentralArkansas

John L. McClellan Memorial Veterans Hospital 4300 West 7th Street • Little Rock, Arkansas 72205 501-257-1000 local • 800-224-8387 toll free •www.littlerock.va.gov Local Telephone Numbers

Please dial the num ber to reach the desired departm ent. For further assistance or information, please dial 501-257-1000 if outside o f the campus, o r ‘0 ’ fo r the operator if on campus.

D e p a r t m e n t N u m b e r

Main Hospital 501 -2 5 7 -1 0 0 0

M ental Health Local Crisis Line 5 0 1 -2 5 7 -3 2 2 9

To M ake or Change an Appointm ent 5 0 1 -2 5 7 -5 6 5 6

24 Hour Telecare 8 6 6 -7 2 2 -4 8 3 8

Patient Advocate 5 0 1 -2 5 7 -5 4 1 0

Police Service (Non-Em ergency) 5 0 1 -2 5 7 -3 9 3 9

Arkansas Department of Veteran Affairs 501-370-3820 Audiology & Speech Pathology 501-257-5250 Billing 501-257-2589 Chaplain Services 501-257-2151 Chronic Pain Management Program 501-257-6050 Compensation & Pension Scheduling 501-257-2620 Dental Clinic 501-257-2200 Disabled American Veterans (DAV) Transportation 501-257-6991 Disabled American Veterans 501-370-3838 Eligibility & Enrollment 501-257-5681 Eye Clinic 501-257-6781 Little Rock Lost & Found 8:00 a.m. - 4:30 p.m. 501-257-5505 Little Rock Vet Center 501-324-6395 Mental Health Clinic 501-257-3131 Military Order of the Purple Heart 501-370-3862 Neurology Service 501-257-6050

OIF/OEF/OND 501-257-5414

Paralyzed Veterans of America 501-370-3757 Physical Medicine & Rehabilitation Service 501-257-2992 Public Affairs Office (Media) 501-257-5393 Release of Information 501-257-5696 Telecare 501-257-5656 Veteran Day Treatment Center 501-244-1900 Veterans Identification Cards 501-257-5681 Voluntary Services 501-257-3288 Women Veterans Health Program 501-257-5662

1st First Floor

First Floor Services Department Room Adm issions ID -1 4 6 Agent Cashier ID -1 1 9 Audiology/Speech Pathology 1C -138 Constant Positive A irw ay

Pressure (CPAP) Training 1A -124 Credit Union 1A-117 Com puted Tom ography (CT) Scan 1E-167 Derm atology Ears, Nose & Throat (ENT) Electrocardiogram (EKG) E lig ib ility Center 1A-136 /137 Emergency Departm ent Eye Clinic 1E-108 Im aging Service Check-in 1D -145 Little Rock Prim ary Care Annex (LR PC Annex) M am m ography 1E-134 M edical Intensive Care Unit (MICU) 1F-102

MRI 1 E-122

My H ealtheVet 1A -132 Nuclear M edicine 1D -183

OEF/OIF/OND 1E-106

O utpatient Laboratory 1A-101 Patient Education Resource Center (PERC) 1A -132 Patriot Café & Patriot Store Pharmacy Release of In form ation 1 D -151 Specia lty C linic I 1 B -112 Specia lty C linic II 1 B -129 Travel Pay W om en’s Health C linic 1B -153

Our Surgical teams use the most advanced techniques and technologies to ensure the best outcome for Veterans during critical times.

Occupational therapists develop diagnosis specific treatment plans to improve independence in daily living skills with functional activities for Veterans and Veteran employees who have had injuries, surgery to repair or replace joints, illness, disability or psychological dysfunctions.

Emergency Department

• Em ergency services are availab le 24 hours a day, 7 days a w eek.

• In the event of a life or lim b threaten ing em ergency, p lease dial 9 11.

• To help expedite your care fo r non-em ergent m edical issues, sam e business day or next business day appointm ents are availab le by calling your Patient Aligned Care Team (PA C T). If you do not have a PACT, please call Te lecare M onday - Friday during norm al business hours at 501-257-5656. For after hours service, Te lecare can be reached at 1-866-722-4838.

National Program Telephone Numbers www.va.g ov

Department Number Caregiver Support Line 1-855-260-3274

CHAMPVA 1-800-733-8387

Education (Gl Bill) 1-888-442-4551 Enrolling in VA 1-877-222-8387 Health Resource Center 1-866-393-9132 Income Verification & Means Testing 1-800-929-8387 Life Insurance 1-800-669-8477 Mammography Helpline 1-888-492-7844 National Homeless Program 1-877-424-3838 Pharmacy - Medication Refill 1-800-209-7377 Returning Veterans (0EF/0IF/0ND) 1-866-606-8216 Special Issues:

Gulf War, Agent Orange, Project SHAD, Mustard Agents, and Lewisite/lonizing Radiation

1-800-749-8387

Telecommunications Device for the Deaf (TDD)

1-800-829-4833

VA Benefits Office 1-800-827-1000 VA Facility Locator 1-877-222-8387 VBA Benefits 1-877-222-8387 Veterans Crisis Hotline 1-800-273-8255 Veterans Employment Coordination Service 1-866-606-6206 Women Veterans Hotline 1-855-829-6636

CAVHS partners with each Veteran to create a personalized, proactive strategy to optimize health and well-being ensuring a world class health care experience.

https://www.va.gov

2 n d Second Floor 4 t h Fourth Floor

Second Floor Services Department Room A m bula to ry Surgery Pre-op/Recovery 2E -157 Chaplain 2D -100 Chapel 2D -109 C linical Laboratory 2D -154 Conference Room 2C -153 Family Representative 2 D -1 0 5 M icrob io logy Laboratory 2E -112 Patient Advocate Office 2 C -147 (PM & RS) Physical Therapy 2 D -145 Post Anesthesia Care Unit (PACU) 2 B -18 1 Prayer Room 2D -103 Prim ary Care A dm in is tra tion 2 C -162 Prosthetics & Sensory Aids 2D -114 Public A ffa irs 2C -16 6 Surgical Intensive Care Unit (SICU) Surgical Pre-op Screening 2A -120

Increasing Veterans’ independence through advanced prosthetic devices, sensory aids and programs.

As a nationally funded research facility, we continue to push for advancements in aging, cancer, cardiac surgery, infectious disease and diabetes research.

Fourth Floor Services Department R o o m Diabetes Education 4E-126 Endocrinology Check-in Step-Down Unit 4D Unit Urology Check-in Vascular Unit 4E Unit Vascular Check-in Vascular 4E -162

5 t h Fifth Floor

Fifth - Seventh Floor Services Department Floor Room Blood Gas Lab 5 5C-131 Cardiology Check-in 5 5C-100 Cardiology Unit 5 5C Unit Coronary Care Unit (CCU) 5 5D -155 Diagnostics Check-in 6 6B -129 Dialysis Check-in 6 6B-133 Dialysis Unit 6 6B Unit Education Training Conference Room 7 7E-101 EEG/Sleep Laboratory Check-in 7 7C-103 General Surgery Check-in 7 7A-105 Health Services Library 7 7D -120 Hematology, Oncology, Palliation Education (HOPE)

6 6C Unit

Department Floor Room HOPE Unit Check-in 6 6A-103 Medical Media 7 7D -135 Mental Health Evaluation/Consultation 7 7A-116 M illion Veteran Program 6 6E-150 Neurology Check-in 7 7A-134 Palliative Care 6 6E Unit Palliative Care Clinics 6 6 E -1 3 5 , 139 Pulmonary Function Lab 5 5C-142 Research Study Check-in 7 7D -146 Respiratory Pulmonary Gl Check-in, 5B 5 5 A -132 Telem etry Unit 5 5E Unit Veterans Health Education (MOVE Program)

7 7D -105

6 t h Sixth Floor

7 th Seventh Floor

John L. McClellan Memorial Veterans Hospital Veteran Information & Services

Chaplain & Pastoral Care The Chapel is located on the Second Floor in room 2D-109.

The Prayer Room, room 2D-103, is open for prayer and meditation 24 hours a day. Please contact one of the VA chaplains at 501-257-2151 for spiritual needs.

Disabled American Veterans (DAV) Van Network* The volunteer DAV Van network is a FREE transportation service operated by our Voluntary Service. Take advantage of the free transportation to and from Central Arkansas VA facilities. For more information please contact Voluntary Services at 501-257-3288.

*To ride the van, Veterans should call their local respective County Veteran Service Officer (VSO) for a van appointment.

Emergency & Disaster Responses During natural disasters and other emergencies, Veterans and their families may call 1-800-507-4571 (toll-free) for information and assistance about VA facilities. For local information, please visit our website www.littlerock.va.gov or dial 501-257-1000 for additional information.

Eligibility & Enrollment All Veterans honorably discharged from military service are eligible to apply for VA health care. To enroll and find out more information, please visit the Eligibility Center located on the First Floor in rooms 1A-136/137 or call 1-877-222-8387 (toll-free). You can also learn about eligibility and health benefits on-line at www.va.gov/healthbenefits

Lost & Found For lost items, please contact Lost & Found at 501-257-5505.

Hours of operation are:

Monday–Friday, 8:00 a.m.–4:00 p.m.

For after-hours inquiries, call VA Police at 501-257-3939.

My HealtheVet The My HealtheVet office is located in the Patient Education Resource Center (PERC). The program coordinator can be reached at 501-257-5621. More information about My HealtheVet can be found on-line at www.myhealth.va.gov.

Parking Veteran/visitor parking is available on the West side of the hospital. Parking signs are located throughout the parking lot for eligible Handicap parking. Parking is prohibited in fire lanes or reserved areas as indicated by signs or curb coloring. For questions about parking, please call the VA Police at (501) 257-3939.

Patient Education Resource Center (PERC) The Patient Education Resource Center (PERC) is located near the South Entrance on the First Floor.

There are reference books, videos, models and charts to answer common patient and consumer questions.

Internet-access computers are also available. For more information about patient education, please call the Patient Education Resource Center (PERC) at 501-257-4504.

Patient Travel/Agent Cashier/EFT Patient Travel and the Agent Cashier are located on the First Floor near the Main Entrance. Eligible Veterans should present a Veteran Identification Card to receive benefits. Sign-up for Electronic Funds Transfers/Direct Deposits (EFT) at the Agent Cashier window for reimbursement of beneficiary travel expenses.

Smoking Areas Smoking is only permitted in designated smoking areas.

The designated smoking areas around the hospital are found outside the Main and South Entrances; and outside the Southwest Employee Entrance.

Shuttle Information Take advantage of the free transportation to and from local CAVHS facilities for your appointments. Shuttle rides are available Monday-Friday outside the Main Entrance. For more information on shuttle schedule, visit our helpful information desks near the Main and South Entrances.

Veterans Canteen Service Operating Hours Dining, snacks and the retail store are located on the First Floor. Vending areas are available throughout the hospital.

Patriot Café: Monday–Friday....6:30 a.m.– 3:30 p.m.

Saturday/Sunday ... Closed

Patriot Store: Monday–Friday....7:30 a.m.– 4:30 p.m.

Saturday/Sunday...9:00 a.m.– 1:00 p.m.

Coffee Shop: Monday–Friday....7:00 a.m.– 5:00 p.m.

Saturday/Sunday... 7:00 a.m.–Noon

Visiting a Veteran Family and friends are encouraged to visit anytime for emotional support during the course of a Veteran’s hospitalization. Visitors may be asked to interrupt or delay visitation for brief periods when medical evaluations or procedures are in progress.

Women Veterans Program Our Staff is committed to meeting the unique needs of women Veterans by delivering the highest quality health care to each woman, while offering her the privacy, dignity, and sensitivity to gender-specific needs that she deserves. For more information, please contact our Women Veterans Program Manager at 501-257-5662.

About John L. McClellan Memorial Veterans Hospital

History John L. McClellan (February 25, 1896 – November 28, 1977) was a Veteran of World War I and a true champion for the causes of Veterans of military service. Following basic training, he was commissioned a Lieutenant in the U.S. Army Aviation Section of the Signal Corp. Following honorable discharge, John McClellan was elected Prosecuting Attorney of the Seventh Judicial District and subsequently served two terms in the House of Representatives before being elected to the U.S.

Senate in November, 1942. The Veterans of Arkansas were always strong supporters of John McClellan in his many political campaigns. He took pride in his record on behalf of Veterans, which included voting for every increase in military and retirement benefits passed into law. During his 35 years in the Senate, John L. McClellan introduced 1,150 Bills, 140 of which were signed into law. He achieved the highest Senate Committee position attained by an Arkansan, that of Chairman of the powerful Appropriations Committee. In December 1945, Senator McClellan announced the approval of a 500-bed hospital for Veterans to be built on Roosevelt Road in Little Rock, Arkansas. Throughout his term in office, he continually sought to improve health care and benefits for our nation’s Veterans. Among his last major achievements were his successful battles to secure appropriation and approval for this hospital, The John L. McClellan Veterans Administration Hospital.

About Central Arkansas Veterans Healthcare System (CAVHS) The Central Arkansas Veterans Healthcare System (CAVHS) is a Department of Veterans Affairs (VA) healthcare provider. CAVHS is one of the largest and busiest VA medical centers in the country and was recognized nationally in 2010 with the Robert W. Carey Trophy Award the highest honor a VA facility can receive for quality achievement and service excellence. Its two hospitals, John L. McClellan Memorial Veterans Hospital in Little Rock and Eugene J. Towbin Healthcare Center in North Little Rock, use advanced technology to provide a broad spectrum of inpatient and outpatient healthcare services, ranging from disease prevention and primary care to complex surgical procedures and extended rehabilitative care.

Comprehensive healthcare is provided through primary, tertiary, and long-term care in areas of medicine, surgery, mental health, physical medicine and rehabilitation, neurology, dentistry, ophthalmology, geriatrics and extended care, and women’s health. CAVHS has 280 operating hospital beds on both campuses as well as a 119-bed Domiciliary Residential Rehabilitation Treatment Unit that provides long-term rehabilitative care and a 152-bed Community Living Center (formally Nursing Home Care Unit) on its North Little Rock campus. CAVHS reaches out to Veterans across central Arkansas through its eight Community-Based Outpatient Clinics (CBOCs) in Conway, Hot Springs, El Dorado, Mountain Home, Mena, Pine Bluff, Russellville and Searcy, Arkansas. A Veterans Day Treatment Center is operated in downtown Little Rock, a Home Health Care Service Center is based in Hot Springs and a Vet Center is located in North Little Rock.

CAVHS serves as a teaching facility for more than 1,500 students and residents enrolled in more than 65 educational programs; its principal affiliate is the University of Arkansas for Medical Sciences. CAVHS is accredited by many independent organizations to include: the Joint Commission for Accreditation of Healthcare Organizations, the American Heart Association, the Commission on Cancer, and the American College of Radiology Committee on Mammography.

https://www.littlerock.va.gov https://www.va.gov/healthbenefits https://www.myhealth.va.gov

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Driving Directions to John L. McClellan Memorial Veterans Hospital From I-30/I-630 Interchange: Travel w es t on I-630. Take Exit 3B tow ard C edar S treet and stay to the right. C ontinue on W est 7th S treet. The V e terans/v is ito r park ing entrance is on the w est s ide of the hosp ita l.

From I-430/I-630 Interchange: Travel east on I-630. Take Exit 3B tow ard C edar/P ine Street. Turn le ft on to South Pine S treet and cross the bridge.

Turn le ft on to 7th Street. The V e terans/v is ito r park ing entrance is on the w est s ide o f the hosp ita l.

1 John L. McClellan Memorial Veterans Hospital 4300 West 7th Street, Little Rock, AR 72205

2 Eugene J. Towbin Healthcare Center 2200 Fort Roots Drive North Little Rock, AR 72114 501-257-1000

Community Based Outpatient Clinics (CBOC)

3 Conway CBOC 1520 East Dave Ward Drive Conway, AR 72032 501-548-0500

4 El Dorado CBOC 460 West Oak Street El Dorado, AR 71730 870-881-4488

5 Hot Springs CBOC 177 Sawtooth Oak Street Hot Springs, AR 71901 501-520-6250

6 Mena CBOC 1706 U.S. 71 Mena, AR 71953 479-394-4800

7 Mountain Home CBOC 405 Buttercup Drive Mountain Home, AR 72653 870-425-3030

8 Pine Bluff CBOC 4747 Dusty Lake Dr., Suite 203 Pine Bluff, AR 71603 870-541-9300

9 Russellville CBOC 3106 West 2nd Court Russellville, AR 72801 479-880-5100

1 0 Searcy CBOC 1120 S. Main Street Searcy, AR 72143 501-207-4700

Please Remember...

• Arrive early for your appointment (15-30 minutes).

• Call your clinic if you cannot make your appointment.

• Don’t be a “No-Show” – another Veteran can use your time slot.

• Please bring a list of medications you are taking.

• Don’t wait until you run out of medication to order a refill. You can always planahead and order refills through 1-800-209-7377 or www.myhealth.va.gov. Contact your primary care team when you receive the last refill on your prescription.

• Always ask your providers questions about your care.

https://www.myhealth.va.gov