36C25618U0279-001.docx

New Orleans VA Generator Maintenance and Load Bank Testing – Attachment 4 New Orleans VA CBOC Generator and ATS Maintenance – Attachment 1

Department of Veterans Affairs

Performance Work Statement

New Orleans VA CBOC Generator and Automatic Transfer Switch (ATS) Maintenance PWS Department of Veterans Affairs

Last Updated: June 29, 2018

1. General Information The purpose of this contract is for the Contractor to provide generator maintenance at two CBOC locations (St. John and Hammond).

1.1. Project Title

New Orleans VA CBOC Generator Maintenance PWS

1.2. Scope of Work

The contractor shall provide all parts, travel, labor and materials necessary to provide maintenance, repair services, and preventative maintenance and service calls described herein on the generators, generator and switchgear controls, automatic transfer switches, subsequent parts and systems, etc. located at 247 Veterans Blvd, Reserve, LA and 1131 South Morrison Blvd, Hammond, LA. The contractor shall maintain in good operating condition the listed equipment in the Contract.

The contractor will provide comprehensive Annual and Quarterly Scheduled Maintenance and Testing for station emergency and standby generators (diesel fueled). This maintenance will include Operational Inspection Services (OIS). Corrective Maintenance is included in this contract. Information concerning the generators has been added to Attachment 1 of this PWS.

1.2.1. All maintenance, testing, and inspection is to be performed in accordance or adhere to and follow the latest editions of the following: The Joint Commission (TJC); VHA Directive 1028 Electrical Power Distribution Systems dated July 25, 2014, National Electrical Code (NFPA 70); Recommended Practice for Electrical Equipment Maintenance (NFPA 70B); Standard for Electrical Safety in the Workplace (NFPA 70E); Health Care Facilities Code (NFPA 99); Life Safety Code (NFPA 101); Standard for Emergency and Standby Power Systems (NFPA 110); Occupational Safety and Health Requirements (OSHA) Part 1910 Subpart J, The control of hazardous energy (lockout/tagout) (1910.147); Occupational Safety and Health Requirements Part 1910 Subpart S , Electrical (1910.301-1910.399); Safety and Health Regulations for Construction Part 1926 Subpart K, Electrical (1926.400-1926.449); and manufacturer recommendations.

The Contractor will be responsible for providing all background paperwork certifying part installation and/or repair, calibration, testing of the systems, and certifications of maintenance. Contractor shall also provide an extended warranty on all applicable parts and equipment for the systems. All preventative maintenance work shall be in strict adherence to the recommended manufacturer’s specifications and standard operating procedures for equipment maintenance.

All work shall be performed by personnel specifically qualified and trained to work on the power generating systems, motors, electronic controls, programmable logic circuits (PLCs), graphical user interfaces (GUIs), high voltage producing/using equipment. Evidence of all required licenses, as well as documentation of qualifications of personnel, shall be provided to the Contracting Officer (CO) prior to award of contract.

This maintenance contract shall be for one base year and four one-year option periods.

1.3. Performance Objectives

Contracted generator and ATS maintenance provider shall perform all inspections, testing, repairs and preventive maintenance of the facility’s generators to keep said system in compliance with the most current edition of NFPA 101, NFPA 70, American Society of Mechanical Engineers (ASME), American National Standard Institute (ANSI), and other Federal Regulations pertaining to maitaining backup power systems, power generatation equipment, etc in medical and Federal facilities.

1.4. Deliverables Schedule

1.5. Period of Performance

1.5.1. The period of performance shall run from on or around September 1, 2018 through August 31, 2023 at intervals of one calendar year. This contract include base plus one (1) year option periods. Should these dates change, the Contracting Officer will issue a modification to the contract reflecting the corrected date. The Contractor is required to proceed as originally scheduled until such modification is issued. The Contracting Officer is the only official authorized to make changes to the contract.

1.6. Key Personnel

1.6.1. The Contractor shall submit a list of the points of contact for VA’s account pertaining to maintenance, testing, and service calls. Submission shall include the person’s name, phone number, email and address for correspondence. For all work completed, the Contractor shall submit proof of generator and ATS maintenance and testing certification for the technician completing the work with specific acknowledgment of expertise on power generation equipment operating at 1 MW or higher.

1.7. Type of Contract

1.7.1. This contract shall be a Firm Fixed Price Contract.

1.8. Place of Performance

The work shall initially be performed a the outpatient clinics located in Hammond and Reserve Louisiana COR Authority

1.8.1. In no event is the Contracting Officer’s Representative (COR) empowered to change any of the terms and conditions of the contract. All changes, to any section of this contract, shall be made only by the Contracting Officer pursuant to a properly executed modification. The types of actions within the purview of the COR’s authority are to ensure that the Contractor performs the technical requirements of the contract, and to notify the Contracting Officer of any deficiencies observed. A Letter of Designation shall be issued to the COR and a copy shall be sent to the Contractor at the time of contract kickoff meeting or post-award conference setting forth in full the responsibilities and limitations of the COR.

1.9. Hours of Work

1.9.1. Normal operational hours for the VA facilities are from 7:30 a. m. – 4:30 p. m, Monday through Friday, exclusive of Federal Holidays unless stated differently elsewhere. Emergency services or call outs shall be provided by the contractor 24 hours a day, 7 days a week, inclusive of holidays.

2. Contract Award Meeting

2.1. The Contractor shall not commence performance on this contract until the Government has conducted a contract kickoff meeting, post-award conference or the COR has advised the Contractor that a kickoff meeting is waived. The following item shall be delivered as part of the initial contract kickoff and submitted either at the kickoff meeting (one electronic and one hard copy) or emailed to the CO should the meeting be waived: Quality Assurance Surveillance Plan (QASP).

3. General Requirements

3.1. All written deliverables shall be phrased in layperson language. Statistical and other technical terminology shall not be used without providing a glossary of terms.

The Contractors shall furnish all labor, transportation, equipment, materials, tools, supplies, supervision, incidental engineering, and management required to perform the maintenance, repair and component replacement as required to maintain the equipment in accordance with the manufacturer's original specifications. Work includes the performance of service work, preventative maintenance of equipment and other services as described herein. Manufacturer equipment infomraiton: Catepillar – Automatic Transfer Switches; Generac- Genrator unit.

3.2. Licensing and Supervision. The Contractor shall be licensed by the State of Louisiana to provide the maintenance and repair services specified in this contract. All work shall be performed by electricians or mechanics specifically qualified and trained to work on emergency generators (diesel fueled), voltages at a minimum of 480 volts and automatic transfer switches servicing those units. Evidence of all required licenses, as well as documentation of the qualifications of personnel, shall be provided to the CO and COR prior to award of the contract.

3.3. GOVERNMENT FURNISHED ITEMS. The Government will not provide office space and operational facilities to the Contractor. The Contractor shall secure and maintain the necessary office space and other facilities required for the performance of this contract at his/her own expense.

3.3.1. Government Furnished Equipment. The Contractor shall furnish all tools and equipment required for the performance of this contract. The Government will not provide tools or equipment to the Contractor.

3.3.2. Government Furnished Material. The Government will not provide any materials to the Contractor.

3.3.3. Availability of Utilities. The Government will furnish the following utility services at existing outlets, for use in those facilities provided by the Government and as may be required the work to be performed under the contract: electricity, natural gas, fresh water, sewage service, and refuse collection (from existing collection points). Information concerning the location of existing outlets may be obtained from the COR. The Contractor shall provide and maintain, at his/her expense, the necessary service lines from existing Government outlets to the site of work.

3.3.3.1. Utilities specified above will be furnished at no cost to the Contractor.

3.4. CONTRACTOR FUNISHED ITEMS. Except for the items listed in previous clauses, the Contractor shall provide all facilities, equipment, materials, and services to perform the requirements of this contract. The Contractor shall provide new or factory reconditioned parts and components when providing maintenance and repairs services as described herein. All replacement units, parts, components, and materials to be used in the maintenance, repair, and alteration of equipment shall be compatible with that existing equipment on which it is to be used; shall be of equal or better quality than original equipment specifications; shall conform to the technical specifications, and used in accordance with original design and manufacturer's intent. Items not listed in the technical specifications shall be of acceptable industrial grade and quality. It the original manufacturer has update the quality of parts for current production, parts supplied under this contract shall equal or exceed the updated quality. When disputes arise concerning material, equipment, and components selected for work items already accomplished, the Contractor shall, at no cost to the Government, remove, replace, and/or rework material, equipment, and components so that compliance with the Government's requirements are satisfied.

3.5. WORK OUTSIDE REGULAR HOURS. Except as what may otherwise be specified, all work shall be performed during regular working hours. If the Contractor desires to carry on work on Saturday, Sunday, holidays, or outside regular working hours, he/she must submit an application to the COR for approval.

3.6. MANAGEMENT. The Contractor shall manage the total work effort associated with the operations, maintenance, repair and all other services required herein to assure fully adequate and timely completion of these services. Included in the function are a full range of management duties including, but not limited to scheduling, report preparation, establishing and maintain records, and quality control. The Contractor shall provide an adequate staff of personnel with the necessary management expertise to assure the performance of the work in accordance with sound and efficient management practices.

3.6.1. Work Control. The Contractor shall implement all necessary work control procedures to ensure timely accomplishment of work requirements, as well as to permit tracking of work in progress. The Contractor shall plan and complete work requirements within the specified time limits and in conformance with the quality standards established here in. Verbal scheduling and status reports shall be provided when requested by the COR. The status of any item of work must be provided within two (2) hours of the inquiry during regular working hours, and within four (4) hours after regular working hours.

3.6.2. Work Schedule. The Contractor shall schedule and arrange work so as to cause the least interference with the normal occurrence of Government business and mission. In those cases where some interference may be essentially unavoidable, the Contractor shall make every effort to minimize the impact of interference, inconvenience, equipment downtime, interrupted service, customer discomfort, etc.

3.6.3. Records. Cumulative service records shall be kept for piece of equipment. A separate record file shall be established and kept up to date for each system. The Contractor shall submit proposed formats for each of the required records listed below for the COR's approval at least 15 calendar days prior to the start date of the contract.

3.6.3.1. The records shall cover the following work:

3.6.3.1.1. Preventative Maintenance Inspection and Service (PMIS) work;

3.6.3.1.2. Inspection, Testing, and Certification work;

3.6.3.1.3. Service work.

The Contractor shall include the following data in the appropriate record within two working days from the completion of the associated work items:

The date(s) when the service(s) was scheduled, stated and completed.

Name of the individual(s) who performed the services.

The nature and extent of all service and repair work performed, including: completed PMIS record cards; description of conditions and deficiencies found during any PMIS visits, and deficiencies remaining uncorrected during PMIS visits; work performed during inspections and tests, results of those inspections/test, and disposition of deficiencies found during inspection/test; and description of service work performed, including a brief description of material and parts used (including costs and quantities), and hours of labor expended.

Printed name and signature of VA personnel who verified completion of work.

Any other information the Contractor chooses to include in the records, at no additional cost to the Government.

All required records shall be made available to the Government for examination and reproduction upon request, and the original records shall be submitted to the COR within five (5) calendar days of expirations of the contract. All required records shall be maintained in a readable, complete, orderly, timely and accurate manner.

Work Completion Reports. The Contractor shall submit work completion reports to the COR within two (2) working days after completing each occurrence of service under this contract. These reports shall contain, as a minimum, the information described in items of subparagraphs of the aforementioned "Records" paragraph and as mentioned elsewhere in this PWS, and shall be signed and dated by the Contractor's Representative.

Staffing. The contractor shall continuously maintain an adequate staff with suitable management expertise to assure work is scheduled and completed in accordance with these specifications. The Contractor shall maintain an adequate craft work force to complete work in accordance with the time and quality standards specified.

PREVENTATIVE MAINTENANCE INSPECTION AND SERVICE. The Contractor shall perform Preventative Maintenance Inspection and Service (PMIS) work on all equipment systems covered under this contract. Work shall consist of maintaining these systems in a safe, reliable, and satisfactory operating condition. All work shall comply with ASME, ANSI, NFPA, VA directives, etc. except as modified herein. The contractor shall provide all necessary services, parts and materials, and complete all repair requirements identified during the performance of a PMIS as part of PMIS. Excessive or repeated system breakdowns or deficiencies may be considered by the Government as an indication of unsatisfactory performance of PMIS by the contractor.

Scope. PMIS work includes periodic contractor operation, inspection, checks, adjustments, and maintenance of the generators and automatic transfer switches necessary to ensure that each system complied with applicable VA, local, NEC, ASME, and manufacturers' standards of safety, reliability and satisfactory operating condition. PMIS work shall be performed in accordance with the appropriate manufacturer recommendations. The intent of PMIS is to provide routine maintenance services that permit the early detection and correction of items that, if deficient or defective, would: (a) interfere with the normal effective operation of the generator systems; (b) endanger life and/or property; or (c) involve high costs or long lead time for repair. PMIS work shall include, but not necessarily be limited to: comprehensive operational inspection and adjustments to insure the satisfactory functioning of machinery and controls, leveling devices, and safety mechanisms; detecting and correcting the causes of unusual noise or vibrations; manufacturers' recommended machinery lubrication; filter cleaning and replacement; adjustments to bring system operation within the manufacturers' specifications; repairs including defective part and component replacements; equipment space housekeeping; equipment cleaning; changing burned-out indicate lamps; replacement of controls, controllers, and screens; replacement of batteries; repair and part replacement of battery chargers; service and repair of cooling and exhaust systems; service and repair of voltage regulators, rectifiers, etc; fuel injection systems; repair and general upkeep of main assemblies and frames; calibration, programming and repairs on control panels, user interfaces and overall system controls and communications; other services as required to maintain all systems at a safe and acceptable operating condition.

Frequency. Maintenance shall be conducted at intervals of no fewer than quarterly per generator and ATS. The contractor must provide maintenance at intervals of quarterly and annual maintenance at a minimum. Testing shall include generator load test at one hour interval after each preventative maintenance check.

Contractor PMIS Schedule Submissions. The Contractor shall submit a detailed PMIS schedule to the COR for approval at least fifteen(15) calendar days prior to the start date of the contract. The schedule shall include, for each specific equipment system, the location of the equipmnent; and work to be performed (e.g. quarterly PMIS). The Contractor shall schedule and perform PMIS on weekends 7:30 AM and 4:30 PM. Once the Contractor's PMIS schedule is approved by the COR, PMIS shall be performed by the contractor without further authorization by the COR. The Contractor shall strictly adhere to the scheduled PMIS dates to facilitate Government verification of the work. If the Contractor finds it necessary to reschedule PMIS, a written request shall be made to the COR detailing the reasons for the proposed change at least five (5) working days prior to the originally scheduled PMIS date. No scheduled PMIS dates shall be changed without the prior written approval of the COR.

Check In Requirements. The Contractor's superintendent shall check in at a site designated by the COR prior to the commencement of work and at the completion of work each days that PMIS is to be performed, indicate the work, sites of work, and order of work that is schedule to be performed that day. Check-in procedures require receiving a temporary badge and completing the necessary information on the vendor sign-in sheet. Access to work areas and performance monitoring will be provided by VA Maintenance & Operations personnel. After-hours response will be monitored by VA Utilities Systems Repairer/Operator (USRO) ext. 8227.

PMIS Records and Reports. See the "MANAGEMENT" clause of this Section for PMIS record keeping and work completion reporting requirements.

PMIS Work Quality Standards. The Contractor shall meet the following PMIS work quality standards at a minimum:

3.6.3.1.4. PMIS Checklist work items satisfactorily accomplished;

3.6.3.1.5. All internal and external components, parts, assemblies, and subassemblies forming a part of each generator and automatic transfer switch system or necessarily for its safe operation are inspected, adjusted, lubricated, repaired or replaced as necessary to ensure system is functioning as designed. No unusual or objectionable machinery wear, noise or vibration.

3.6.3.1.6. Physical Appearance

3.6.3.1.7. Exterior of generators and automatic transfer switch shall be brushed clean and rubbish removed quarterly.

3.6.3.1.8. General adjustments shall be made as necessary. The exterior of the machinery and any other parts of the equipment subject to rust shall be kept properly painted and presentable at all times. The motor windings shall be kept free of rust and carbon dust. Paint touch up shall be completed annually on all generators and automatic transfer switch. The Contractor shall furnish all necessary cleaning supplies, vacuum cleaners, etc.

3.6.3.1.9. All motor speeds meet manufacturer's rate speeds.

3.6.3.1.10. All spark plugs are clean and have been properly adjusted.

3.6.3.1.11. Points and Condensers are clean and have been properly adjusted

3.6.3.1.12. All oil and fluid levels are appropriate; all oil and fluids are clean and have been changed appropriately.

3.6.3.1.13. All filters have been checked and replaced as necessary

3.6.3.1.14. Lube distributor, starter and governor in operation and clean.

3.6.3.1.15. Cooling system checked

3.6.3.1.16. Antifreeze checked and tested

3.6.3.1.17. No cracking, damage observed on hoses

3.6.3.1.18. Fuel sediment bowl cleaned (sediment removed)

3.6.3.1.19. No water, oil or fuel leaks present.

3.6.3.1.20. All belts adjusted

3.6.3.1.21. Air cleaner is filled and clean

3.6.3.1.22. DC and AC, battery charging and starting motor brushes have been checked for proper setting and wear

3.6.3.1.23. Static exiter clean

3.6.3.1.24. Muffler and exhaust system fully functional

3.6.3.1.25. Cooling and venting system fully functional

3.6.3.1.26. All phase connections are tight.

3.6.3.1.27. Generator is clean of dust and carbon deposits

3.6.3.1.28. Stand-by shutdown test, all functions operating normally

3.6.3.1.29. All safeties are full functional

3.6.3.1.30. Lube all locks and hinge

3.6.3.1.31. All alarm indicators are fully functional and no alarms exist on units.

3.6.3.1.32. All generator and automatic transfer switch controls have latest firmware and software updates.

3.6.3.1.33. Generator output meets manufaturer design standards (voltage, amps, watts, frequency, phases, etc).

3.6.3.1.34. All batteries shall be checked and cleaned for corrosion. All batteries that are no longer functions\ing shall be replaced by the Contractor. Battery replacement is anticipated to occur to more than once a year. The contractor shall be responsible for all battery disposals. The contractor shall adhere to all local and Federal regulations regarding the removal and disposal of batteries.

3.6.3.1.35. All work clearances around equipment and generator sets and automatic transfer switches are maintained.

3.6.3.1.36. All movable parts shall be properly lubricated.

3.6.3.1.37. All electrical wiring and conductors extending generators and automatic transfer switches shall be repaired and/or replaced when required. Circuit breakers or main line switches, together with fuses for same, are excluded.

3.6.3.1.38. Smooth motor movement, with no unusual or objectionable noise or vibration.

3.6.3.1.39. All normal and emergency operating controls maintained and adjusted to be fully operational.

3.6.3.1.40. All lights and indicator lamps are operational.

3.6.3.1.41. All safety systems and mechanisms maintained in safe, operational condition. The contractor shall provide all necessary lock out/tag out materials for all maintenance and testing.

3.6.3.1.42. All hydraulics are inter-lubricated and maintained within allowable limits of wear. Systems are "shut down" and COR is notified when worn or damaged components are found.

INSPECTIONS, TESTING AND CERTIFICATION. All inspection and testing shall be performed in accordance with manufacturer’s recommendations. The Contractor shall conduct, at a minimum, quarterly and annual inspections of generators, generator controls systems, and automatic transfer switches. Deficiencies discovered during inspection shall be corrected by the contractor. Inspections that are conducted as part of preventative maintenance program shall be completed by the contractor and adhere to the directives noted herein. The maintenance contractor shall tag the tested devices after the inspection and safety tests have been performed and certified. Tags shall include, at a minimum: the date of the inspection, the name of the inspector, the frequency of the inspection. The tag shall be clearly identifiable and shall in no way hinder the operation of the equipment.

3.6.3.1.43. The Contractor shall provide a systems check list that shall demonstrate the state of the line items, actions taken against the line item, final state upon completion of inspection. The list shall include, at a minimum, the following subdivions:

3.6.3.1.43.1. LUBRICATING SYSTEM: Oil Filters, Engine Oil, Oil Sample, Oil Leaks; Crankcase pressure and breather; Engine governor; fan drive and generator bearings; gauges and safeties; accessory drives

3.6.3.1.43.2. FUEL SYSTEM: Fuel Filter (primary and secondary); Fuel Tank; Fuel Leaks; Presence of Sediment, condensation/water; Throttle Linkages; Fuel Sample; Gauges and Safeties

3.6.3.1.43.3. EXHAUST SYSTEM: Exhaust Leaks; Riser & Hoses; Flex; Exhaust Manifold; Turbocharger Cap Screw; Thermo Blankets; Air Induction pipng

3.6.3.1.43.4. COOLING SYSTEM: Water Pump; Strainers; Coolant Level; Belt condition / Tension; Pulleys, Bearing wear; Antifreeze; Hoses Cracks/Bulges; Rad. Cap Condition; Hose Clamps; Zincs; Stray frequency check

3.6.3.1.43.5. AIR INTAKE SYSTEM: Air Filter Element; Piping & Connection; Crank Case Breather

3.6.3.1.43.6. BASE ENGINE SYSTEM: Engine Mounts; Compression test; Couplings; Alignment Check

3.6.3.1.43.7. ELECTRICAL SYSTEM: Alternator connections; Ground; Isolation or Bat. Switch; Wire harness & Plugs; Mag Pickup; Clucth Assembly; Condition of Battery; Distilled Water/Battery; Battery Terminals; Cable Connections

3.6.3.1.43.8. IGNITION SYSTEM: Spark plugs; Cap; Rotor; Distributor; Points; Starter Relay; Glow plugs; Glow plug Relay / lamp; Ignition switch

3.6.3.1.43.9. INSTRUMENT PANEL: Instruments; Relays; Safety Shutdown; Transfer switch

3.6.3.1.43.10. GEARBOX ASSEMBLY: Fluid level; Leaks; Shift linkage; Filter; Shaft coupling

3.6.3.1.43.11. GENERATOR SYSTEM: Electrical Connection; Rear Bearing; Voltage Regulator

3.6.3.1.43.12. PHYSICAL APPEARANCE: Frame; Paint;

3.6.3.1.43.13. Insulation Resistance; Polarization Index Ratio and DC Overpotential Test as specific voltages between phases (A to ground, B to ground, C to ground, A to B, B to C, C to A)

3.6.3.1.43.14. Position the generator is in when the technician completes inspection (off, on, automatic)

3.6.3.1.44. For the purposes of inspection, testing and maintenance, the contractor shall ensure that the campus maintains at a minimum four fully functional generators available during maintenance services.

3.6.3.1.45. The cost of all labor services associated with preventative maintenance, corrective maintenance, inspection and testing for the base year and subsequent option years shall be included in the cost of this contract. The VA shall not be responsible for incidental charges, including, but not limited to: parking, tolls, mileage, phone, etc., on straight time or for overtime work.

SERVICE WORK. The contractor shall perform service work (service calls, corrective maintenance) as necessary to determine the cause of system and equipment malfunctions, eliminate the cause(s), and restore the system or equipment to satisfactory working condition. Excessive or repeated systems and equipment malfunctioning may be considered by the Government to be unsatisfactory performance of service work by the Contractor. The Contractor shall respond to all service calls, including those calls where the accomplishment of repairs is subsequently determined to be beyond the major repair limit established in the "GENERAL REQUIREMENTS" clause.

3.6.3.1.46. Service Call Reception. Authorized Government representatives will advise the Contractor by phone of all service call requests, received, both during and after regular working hours, as well as the classification of each call based on the definitions provided below. The contractor shall have adequate procedures for receiving and responding to service calls 24 hours per day, including weekends and holidays. A single local or toll free telephone number shall be provided by the Contractor for receipt of all service calls. All telephone calls shall be answered within thirty (30) seconds by an individual fully familiar with the Contract's work control procedures and the terms and conditions of this contract. Calls shall be considered received by the Contractor at the time and date the telephone call is placed.

3.6.3.1.47. Service Call Classifications. Service calls will be classified by the Government as either emergency or routine, and the following procedures shall apply. All service calls shall be covered under this contract unless the required service is a result of abuse or misuse by the Government.

3.6.3.1.48. Emergency Service Calls. Service calls will be classified as emergency at the discretion of the COR. Generally, calls will be classified as emergency when system failures constitute a danger to personnel, threaten to damage property, or threaten to disrupt activity operations and/or training missions. Examples include and electrical defect which could cause fire or shock, utility service is not available; campus is running on generator and unit failure occurs; etc. The Contractor shall provided a mechanic at the site and on the job ready to service the generator within one (1) hour of receiving the call, 24 hours a day, 7 days a week. After beginning work, the Contractor shall work continuously until the emergency situation is arrested. After arresting the emergency condition, any remaining work required to restore safe, continuous and reliable equipment operation shall be performed as a routine service call in accordance with the requirements specified in the follow paragraph. Such follow up work shall be considered part of the original service call.

3.6.3.1.48.1. At no point shall either site have an inoperatble generator at any given time. The Contractor shall restore the equipment to full performance within one week of the originating call and/or have the capability to provide a portable emergency generator of equal capacity if the facility has one or two inoperable generators. Charges to the VA for generator rental and tie ins shall originate only upon prior approval being granted by the Contracting Officer as an additional cost to the VA. Use of overtime emergency hours as listed in this PWS may be used toward this item should the VA have not yet exhausted the aggregate for the year.

3.6.3.1.48.2. Normal emergency call-back service times are between the hours of 7:30 a.m. and 4:30 p.m., Monday through Friday, exclusive of Federal Holidays. Services performed during all other times shall be considered to be overtime emergency call-back service. If regular time work must be carried over and contractor wishes to continue to work beyond the Medical Center normal hours of operation, authorization for overtime work must be obtained from the COR or designated representative before proceeding.

3.6.3.1.48.3. Any overtime emergency call-back services shall be included in the cost of this contract. Overtime period services are not expected to exceed an average of 10 hours, per month (regardless of the number of technicians on site). Allocation for this cost shall be included in this contract. Any time accumlated that is expected to exceed this maximium amount (10 hours per month or aggregate of 120 hours in one year), shall not be completed without written approval of the CO prior to beginning work. Time shall be quoted at time and material cost. The contractor shall demonstrate all aggregated time used toward this overtime maximum to demonstrate justification for this added cost should it arise. The Contractor shall ensure that during thenly the number of technicians required to complete the task are used. Should the VA determine that additional technicians were used inappropriately and resulted in the over use of over time hour allottment, the VA will not be subject to the loss of those hours for that particular instance.

3.6.3.1.48.4. The cost of all normal emergency call-back service for the base year and subsequent option years shall be included in the cost of this contract. The VA shall not be responsible for incidental charges, including, but not limited to: parking, tolls, mileage, phone, etc., on straight time or for overtime work.

3.6.3.1.49. Routine Service Calls. Service calls shall be classified as routine when the work does not qualify as an emergency call. The contractor shall respond to and begin work on routine service calls within twenty-four (24) hours after receipt of the call. For example, if a routine service call is received by the Contractor at 10:00 am on Tuesday, the Contractor must be at the job site no later than 10:00 am on Wednesday. If the call is received at 2:00 pm on Friday, the Contractor must be at the job site not later than 2:00 pm on the following Monday. Routine service work will normally be performed during the Government's regular working hours unless prior approval is received form the COR.

3.6.3.1.50. Parts and Materials.

3.6.3.1.50.1. The contractor shall supply all necessary replacement parts required in order to perform the contract. Full performance is defined as; all defective parts have been replaced with parts equivalent to or better than the original parts and meets or exceeds the manufacturer’s original performance specifications. The Contractor is responsible to have in-stock or have the ability to provide all necessary parts, components, assemblies, modules and equipment to restore any malfunctioning equipment to full performance within 24 hours of the originating call or provide a rental portable emergency generator of equal capacity to stand by until the above conditions are met. The Contractor shall supply all maintenance parts, materials etc which shall include but is not limited to: oil, all filters [air, fuel, etc], antifreeze, all belts, air cleaners, indicator lights, control boards, screens, brushes, ancillary replacement and repair parts. These shall be provided at no additional cost to the facility. The contractor shall also provide all cleaning supplies and tools required for preventive maintenance and, as a result of normal wear and tear, restore equipment to full performance.

3.6.3.1.50.2. All parts shall meet the original manufacturer’s design specification. Lubricants shall meet manufacturer’s specifications and have prior VA approval for use. Contractor shall turn over to the VA all non-repairable parts. Any reconditioned components utilized to make repairs must meet manufacturer’s specifications, be noted on the service slip and have a six month warranty. Use of a reconditioned part may only be used with the concurrence and approval of the VA.

3.6.3.1.51. Service Records and Reports. See the "MANAGEMENT" clause of this Section for service work record keeping and work completion reporting requirements.

3.6.3.1.52. Service Work Quality Standards. The contractor shall meet the following service work quality standards:

3.6.3.1.52.1. All work, including repair and replacement parts, satisfies the recommendations and requirements of ASME.

3.6.3.1.52.2. Operational and other inspections and tests incidental to or arising from the replacement of certain parts and components are satisfactorily performed, as recommended or required by ASME.

3.6.3.1.52.3. Continuous progress and completion of the work resulting in safe, efficient, and reliable system condition that permits the restoration of system service.

3.6.3.1.52.4. Safe job site during progress of work. Clean job site upon completion of work.

3.6.3.1.52.5. Unserviceable parts and components removed from Government property unless directed otherwise by the COR.

3.6.3.1.52.6. In the event that VA modifies the emergency power system during the maintenance contract period, Contractor shall be required to verify that the system, as newly modified or added, is consistent with the manufacturer’s requirements; any verification performed will be equitably adjusted under the Changes clause. The post contract modification or addition to the generators, in part or in whole, shall not void the continuing requirements under this contract. The contract will be equitably adjusted under the Changes clause for such additional performance.

3.6.3.1.52.7. The contractor shall conduct all research and provide all resources required to ensure a smooth transition from the incumbent maintenance and monitoring contractor, in accordance with the contract requirements should this occur.

4. Specific Mandatory Tasks and Associated Deliverables

4.1. Description of Tasks and Associated Deliverables:

Section 1.7; Section 3 ; Section 8

Section 2; Section 3; Section 12; Section 13; Section 14.

See the following section(s):

Section 3

Section 3

Section 3

Section 3

Section 3

Section 1.7; Section 3 ; Section 8

5. Changes to Requirement

5.1. In the event that VA modifies the lift system, in part or in whole, during the maintenance contract period, Contractor shall be required to verify that the system, as newly modified or added, is consistent with the manufacturer’s requirements; any verification performed will be equitably adjusted under the Changes clause. The post contract modification or addition to the lift system shall not void the continuing requirements under this contract. The contract will be equitably adjusted under the Changes clause for such additional performance.

5.2. Any changes to this PWS shall be authorized and approved only through written correspondence from the CO. A copy of each change will be kept in a project folder along with all other products of the project. Costs incurred by the contractor through the actions of parties other than the CO shall be borne by the contractor.

6. Travel

6.1. The contractor is responsible for providing transportation/travel for all materials, supplies, personnel and all items needed for the duration of this contract unless stated otherwise elsewhere.

7. Government Responsibilities

7.1. The Government shall provide access to the facilities as necessary for maintenance and service calls and responses to commence. The VA Engineering, Safety or Police Services will also provide notification of any systems outages, testing or downtime to affected VA staff.

7.2. Removing Employees for Misconduct or Security Reasons. The Government may, at its sole discretion, direct the contractor to remove any contractor employee from U.S. VA/VHA facilities for misconduct or security reasons. Removal does not relieve the Contractor of the responsibility to continue providing the services required under any Contract awarded. The Contracting Officer will provide the contractor with a written explanation to support any request to remove an employee.

8. Contractor Personnel Requirements

8.1. All qualified, experience, and license personnel for the service will be provided by the contractor. All technicians shall be qualified to provide maintenance, testing and general repair on power generating equipment, high voltage equipment, emergency power systems in hospital settings etc. Proof of personnel experience shall be provided by the Contractor to the VA to include, but is not limited to: certification for maintenance and service on same or similar equipment described herein, past experience of no fewer than three years of working on systems similar in size and scope of the system listed here. Technicians modifying the generator and ATS controls shall be factory trained and currently certified for the operating system, including software version, of the particular controls system, and shall provide documentation of this certification.

8.2. No portion of the work shall be subcontracted without prior written consent of the Contracting Officer. In the event that the contractor desires to subcontract some part of the work specified herein, the contractor shall furnish the Contracting Officer with the names, qualifications and experience of their proposed subcontractor(s). The contractor shall, however, remain fully liable and responsible for the work to be done by his subcontractor(s) and shall assure compliance with all requirements of the contract.

8.3. Contractor employees shall present a professional appearance at all times and their conduct shall not reflect discredit upon the United States and or the VA/Veterans Health Administration (VHA).

8.4. Conflict of Interest. The contractor shall not employ any person who is an employee of the United States Government if that employment would appear to cause a conflict of interest.

8.5. Uniforms. The contractor shall require all employees, including supervisors, to wear distinctive uniforms or clothing for easy identification, and assure that every employee is in uniform or clothing no later than the time specified by the COR, or otherwise no later than ten (10) working days from the date an employee first enters on duty. The uniform or clothing shall have the contractor's name, easily identifiable, affixed thereon in a permanent or semi-permanent manner, such as a badge or monogram.

8.6. Smoking: Employees are strictly prohibited from smoking anywhere in medical center buildings.

8.7. Supervision of Employees: The contractor shall be responsible for all means, methods, techniques, sequences and procedures, and for coordinating all portions of the work under the contract except where otherwise specified in the contract documents. The contractor shall, at all times, enforce strict discipline and good order among the workers, and shall not employ on the work any unfit person or anyone not skilled in the work assigned to him/her.

9. Protection of Person and Property

9.1. The contractor expressly undertakes’, both directly and through its subcontractor(s), to take every precaution at all times for the protection of persons and property, including Medical Center employees and property and its own.

9.2. The contractor shall be responsible for initiating, maintaining and supervising all safety precautions and programs in connection with the work.

9.3. The contractor shall continuously maintain adequate protection of all work from damage and shall protect the Medical Center property from injury of loss arising in connection with this contract. The contractor shall make good any such damage, injury or loss, except as may be by agents or employees of the Medical Center.

9.4. In an emergency affecting the safety or life of individuals, or of the work, or of adjoining property, the contractor, without special instruction or authorization from the Medical Center, is hereby permitted to act, at the contractor's discretion, to prevent such threatened loss or injury. Also, should the contractor, in order to prevent threatened loss or injury, be instructed or authorized to act by the Medical Center, he shall so act, without appeal. Any additional compensation or extension of time claimed by the contractor on account of any emergency work shall be determined by mutual agreement.

10. CONFIDENTIALITY AND NONDISCLOSURE

10.1. It is agreed that:

10.1.1. The preliminary and final deliverables and all associated working papers, application source code, and other material deemed relevant by the VA which have been generated by the contractor in the performance of this task order are the exclusive property of the U.S. Government and shall be submitted to the CO at the conclusion of the task order.

10.1.2. The CO will be the sole authorized official to release verbally or in writing, any data, the draft deliverables, the final deliverables, or any other written or printed materials pertaining to this task order. No information shall be released by the contractor. Any request for information relating to this task order presented to the contractor shall be submitted to the CO for response.

10.1.3. Press releases, marketing material or any other printed or electronic documentation related to this project, shall not be publicized without the written approval of the CO.

11. Quality Control

11.1. The contractor shall meet the following service work quality standards:

11.1.1. All work, including repair and replacement parts, satisfies the recommendations and requirements of NEC, NFPA, ASME, ANSI.

11.1.2. Operational and other inspections and tests incidental to or arising from the replacement of certain parts and components are satisfactorily performed, as recommended or required by NEC, NFPA, ASME, ANSI.

11.1.3. Continuous progress and completion of the work resulting in safe, efficient, and reliable system condition that permits the restoration of system service.

11.1.4. Safe job site during progress of work. Clean job site upon completion of work.

11.1.5. Unserviceable parts and components removed from Government property unless directed otherwise by the COR.

11.2. The contractor shall provide and maintain an inspection system acceptable to the COR covering all services under this contract. Complete records of all inspection work performed by the contractor shall be maintained and made available to the COR (through formal report submissions and at Government request) during contract performance and for as long afterward as the contract requires.

11.3. In reference to specific device maintenance and testing and overall execution of the PMP, the following is applicable:

11.3.1. Any Government employee that observes unacceptable services, either incomplete or not performed, for any of the above performance objectives should immediately contact the COR and the COR will complete appropriate documentation to record the complaint. The COR will consider the customer complaint valid upon receipt from the customer. The COR should inform the customer of the approximate time the unacceptable performance will be corrected and advise the customer to contact the COR if not corrected. The COR will consider customer complaints as resolved unless notified otherwise by the customer. The COR shall notify the Account Point of Contact to the Contractor (APCC) via a written customer complaint, followed by a verbal compliant depending on the urgency of the item. Corrective Action times to correct the unacceptable performance after notification and confirmed receipt of notification shall be the following:

11.3.1.1. For all immediate Life Safety Issues: two (2) hours

11.3.1.2. For all other maintenance issues that do not directly or negatively impact the system as a whole, present an emergent Life Safety Concern, or adversely impact the Environment of Care: Five (5) business days

11.3.1.3. If the items cannot be corrected within the timeframes noted, the contractor shall submit the following to the CO and COR:

11.3.1.3.1. Notification (immediate: verbal, follow up: written) to the Government of its inability to rectify the issue in the time frames allotted

11.3.1.3.2. Recommendations for Interim Life Safety Measures, as necessary, until the problems can be corrected.

11.3.1.3.3. Estimated completion time

11.3.2. Note, the classification of the defect shall be made at the discretion of the COR per the recommendations of the Authority Having Jurisdiction (VA Safety Department).

11.3.3. If the APCC disagrees…