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ATTACHMENT E - TECHNICAL EXHIBIT 1 - PERFORMANCE REQUIREMENTS SUMMARY 36C25618Q9860
PERFORMANCE REQUIREMENTS SUMMARY (PRS)
| Task |
| ID |
| Indicator |
| Standard |
| Acceptable Quality Level |
| Method of Surveillance |
| Incentive |
Ref. PWS Section 1 Valet Hours: 7:00am – 4:30pm
Shuttle Bus Hours: 7:00am – 5:00pm
| 100% |
| Direct Observation & Validated User/Customer Complaints |
| Exercise of Option Period and Past Performance |
Specific ID #’s
2 - 13
| 2 |
| Driver Valuables Secured |
Ref. PWS Section 2
| Driver Valuables Secured and Not Visible |
| 95% |
| Validated User/Customer Complaints |
| Exercise of Option Period and Past Performance. |
Ref. PWS Section 2
| Contractor Shall Operate Valet Parking Services From Designated Location |
| 100% |
| Direct Observation |
| Exercise of Option Period and Past Performance |
| 4 |
| Assisting Drivers & Passengers |
Ref. PWS Section 2
| Assist Drivers & Passengers In and Out of Vehicles and With Their Mobility Aids |
| 100% |
| Direct Observation & Validated User/Customer Complaints |
| Exercise of Option Period and Past Performance |
Ref. PWS Section 3
| Turn-In Inventory Log & Remaining Keys to Police Service at 4:30pm |
| 95% |
| Analysis of Contractor’s Reports |
| Exercise of Option Period and Past Performance |
Ref. PWS Section 3
| Vehicle Owners Have No More Than a 10 – 15 Minute Wait |
| 95% |
| Direct Observation & Validated User/Customer Complaints |
| Exercise of Option Period and Past Performance |
Ref. PWS Section 4
| Contractor Shall Provide All Necessary Equipment, Supplies, Uniforms |
| 90% |
| Direct Observation |
| Exercise of Option Period and Past Performance |
Ref. PWS Section 5
| Contractor Employees Trained in Customer Service |
| 100% |
| Direct Observation, Analysis of Contractor’s Reports, & Validated User/Customer Complaints |
| Exercise of Option Period and Past Performance |
Ref. PWS Section 5
| Contractor’s Employees Only Permitted to Smoke in Designated Areas |
| 95% |
| Direct Observation & Validated User/Customer Complaints |
| Exercise of Option Period and Past Performance. |
Ref. PWS Section 7
| Electronic Monthly Report Submitted Within 15 Days of Month’s End |
| 90% |
| Analysis of Contractor’s Reports |
| Exercise of Option Period and Past Performance |
Ref. PWS Section 8
| Privacy Documentation Found Secured & Turned-In Within 60 Minutes of Finding |
| 100% |
| Direct Observation |
| Exercise of Option Period and Past Performance |
| 12 |
| Privacy & HIPPA and Contractor Rules of Behavior Training |
Ref. PWS Section 9 & 11
| Privacy Training Completed Before Starting Work |
| 100% |
| Analysis of Contractor’s Reports |
| Exercise of Option Period and Past Performance |
Ref. PWS Section 10
| Results of Employee TB Testing Provided to COTR and CO Within Timeframes Listed |
| 95% |
| Analysis of Contractor’s Reports |
| Exercise of Option Period and Past Performance |
