36C25618Q0404-00001002.docx

Purpose: Quality Assurance Surveillance Plan

Contract Number: < TO BE ENTERED AT AWARD>

Contract Description: Pharmacogenetic Testing Services

Contractor’s name: < TO BE ENTERED BY OFFEROR>

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

· What will be monitored

· How monitoring will take place

· Who will conduct the monitoring

· How monitoring efforts and results will be documented

This QASP does not detail how the Contractor accomplishes the work. Rather, the QASP is created with the premise that the Contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance.

This QASP is a “living document”; which the Government may review and revise it on a regular basis; however, all changes shall be coordinated with the Contractor. Copies of the original QASP and revisions shall be provided to the Contractor and Government officials implementing surveillance activities.

2. GOVERNMENT ROLES AND RESPONSIBILITIES

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (CO) - The CO shall ensure performance of all necessary Contract Administration actions to ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also assure the Contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Organization or Agency: Department of Veterans Affairs, - NCO 16

Assigned CO: Fredrick Wilson Phone: 318-990-4095 Email: Fredrick.Wilson@va.gov

b. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the Contractor’s performance. The COR shall keep a quality assurance file. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf.

Assigned COR: James Sykes Phone: 318-990-5181 Title: Quality Assurance Specialist Email: James.Sykes@va.gov

3. CONTRACTOR KEY PERSONNEL

The following employees of the Contractor serve as the Contractor’s program manager for this contract.

4. PERFORMANCE STANDARDS

Performance standards define desired services. The Government performs surveillance to determine if the Contractor exceeds, meets or does not meet these standards.

The Performance Requirements Summary Matrix, below includes performance standards. The Government will use to determine Contractor performance and shall compare Contractor performance to the Acceptable Quality Level (AQL). The standards will be updated as required throughout the life of the contract.

Performance Objectives

2) PWS Part II, para 5 & para 14

5. METHODS OF QA SURVEILLANCE

The following surveillance methods will be used in administrating this QASP.

a. Direct Observation

b. Review of Utilization Reports

6. RATINGS

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used:

a. OUTSTANDING PERFORMANCE – PERFORMANCE GREATLY EXCEEDS CONTRACT REQUIREMENTS.

b. SATISFACTORY PERFORMANCE - MEETS CONTRACT REQUIREMENTS

c. MARGINAL PERFORMANCE - MEETS MINIMUM CONTRACT REQUIREMENTS, BUT SOME MARERIAL ASPECTS OF THE CONTRACTORS PERFORMANCE WERE LESS THAN SATISFACTORY

d. UNACCEPTABLE – PERFORMANCE WAS POOR AND/OR DID NOT SATISFY THE CONTRACT REQUIREMENTS

7. DOCUMENTING PERFORMANCE

When unacceptable performance occurs, the COR shall notify the Contractor. Unless circumstances necessitate verbal communication, notification should be in writing. In any case the COR shall document the discussion and place a copy of the written statement in the COR file. When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (COR), and present a copy it to the Contractor's program manager and the Contracting Officer.

The Contractor shall acknowledge receipt of the correspondence in writing. The COR will specify if the Contractor is required to prepare a corrective action plan detailing how unacceptable performance will be reconciled. The COR will also document how long after notification the Contractor has to submit the corrective plan. The Government shall then review the Contractor's response to determine acceptability.

8. FREQUENCY OF MEASUREMENT

a. Contractor Performance Evaluations will be submitted quarterly by the COR for the previous three month period. During contract performance, the COR will periodically analyze whether the negotiated frequency of surveillance is appropriate for the work being performed.

b. The COR shall meet with the Contractor quarterly to assess performance and shall provide a written assessment in the form of a performance evaluation report. The performance evaluation shall be submitted to the Contracting Officer.