36C25526Q0645 0001.docx

5. PROJECT NUMBER (if applicable)

CODE

7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

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10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

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1. CONTRACT ID CODE

FACILITY CODE

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Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.

is not, A. THIS CHANGE ORDER

IS ISSUED

PURSUANT TO:

Specify authority)

THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN

THE CONTRACT

ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243 (Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) (such as changes in paying office , appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer) 09-09-2026 657-26-4-8875-0240 None 36C255 Department of Veterans Affairs Network Contracting Office (NCO) 15 3450 S 4th Street Trafficway Leavenworth KS 66048 36C255 Department of Veterans Affairs Network Contracting Office (NCO) 15 3450 S 4th Street Trafficway Leavenworth KS 66048 To all Offerors/Bidders

36C25526Q0645 09-02-2026

X X X ** HOUR & DATE for Receipt of Offers is EXTENDED to: 09-15-2026 11:00 am CDT X Wellness Whole Health Platform - St. Louis Healthcare System

The purpose of this amendment is to:

1) Provide clarifications on the RFQ in response to questions received.

2) Update the SOW, see changes in red font.

3) Extend response date to 09/15/2026 11:00 AM CDT.

No further questions will be accepted, whether new, clarifying, or follow-up.

Acknowledge amendment on the RFQ section B.1.

Betty Flores Contracting Officer

CONTINUATION PAGE

Statement of Work for Virtual Employee Whole Health Platform

1. Contract Title. Implement a Virtual Online Employee Whole Health Platform

2. Background The VA Saint Louis Healthcare System (VASTLHCS) seeks to procure and implement a comprehensive, enterprise-level, integrated digital Whole Health and wellness platform designed to support all employees across all sites of care (virtual and available via mobile app or computer) and all shifts (24/7).

This initiative supports the Veterans Health Administration (VHA) long-term strategic priority to address:

· Occupational stress

· Burnout

· Compassion Fatigue

· Workplace turnover and related workforce shortages

· Employee engagement and retention

· Enhance mission readiness.

3. Scope

a. VASTLHCS is looking to purchase a wellness platform that will deliver an inclusive, user-centered, digital solution designed to improve overall employee health and well-being across all domains of Whole Health while strengthening workforce resilience, morale, and mission readiness.

b. The platform must provide comprehensive programming across all Whole Health domains and integrate fitness, nutrition, sleep, stress management, financial well-being, chronic disease support, resilience training, and workplace culture tools.

c. This virtual wellness platform must be:

i. Accessible to all VASTLHCS employees across all sites of care (including telework, Community Based Outpatient Clinics and annexes, and off-tour staff)

ii. Function 24/7 to be available across all shifts

iii. Configurable for hospital branding and internal communications (e.g., have an interactive message board for posting employee appreciation and promoting internal events for the hospital).

iv. Supportive of inclusive wellness, meaningful recognition, and data-driven engagement

v. Utilize different learning modalities (e.g., audio-only, videos, modules, articles)

a. Building and resourcing an Employee Whole Health Program is a communicated priority at every organizational level throughout the VA.

i. Department of VA FY2026-2030 Strategic Plan

1. Objective 3.1.3: Foster accountability and recognize excellence to strengthen employee well-being and retention programs.

2. Objective 5.1.3: Enhance program evaluation and evidence gathering

3. Objective 5.3.3: Ensure Mission Resilience and continuity of operations

ii. VA St. Louis Health Care System FY25-26 Strategic Priority Goals.

1. Goal 2: Recruit and Retain a World Class Healthcare Team.

a. Desired outcomes: The VASTLHCS will foster a culture of a Learning Organization to engage and develop employees in a supportive and innovative environment. Every employee on the VASTLHCS team is key to providing World Class Care to our Veterans. Emphasis will be placed on developing a world class healthcare team through recruitment, retention, engagement, and employee well-being activities.

i. Enhance employee wellbeing by promoting a healthy work environment that improves satisfaction and work-life balance.

ii. Create an environment that promotes comfort, productivity, and safety.

2. Goal 3: Investing in Today, Resourcing the Future.

a. Desired outcomes: The VASTLHCS is a high reliability organization that maximizes innovation, technology, infrastructure, teamwork, and resources to deliver world class care to Veterans.

b. This comprehensive wellness platform will address gaps in the STL VA HCS Employee Whole Health Program by providing employees the tools to support increased employee wellness and resilience to improve employee health, satisfaction, and mission readiness.

c. Per VHA Directive 1445, establishing a robust Employee Whole Health Program is a priority for each VA medical center facility and supports VA initiative to reduce employee burnout and turnover, and enhance workforce resilience and talent retention.

4. Specific Tasks

a. Comprehensive Whole Health Programming: The contractor must provide regularly updated, evidence-based (ensuring content accuracy and credentials instructors when applicable), educational and interactive content in multiple formats that support all learning styles and preferences (video, audio-only, podcasts, live webinars, toolkits, quizzes and games to increase interactive engagement with content). Programming must include:

i. Fitness and Movement: On-demand and schedulable fitness classes adaptable to all ability levels, short-duration movement modules that adhere to time constraints of work breaks (e.g., less than 15 minutes), stretching and ergonomic programs, adaptive workouts, prenatal classes, fitness and movement screenings

ii. Nutrition and Metabolic Health: Healthy meal planning tools, recipes with video instruction, metabolic health education, chronic disease management support (e.g., diabetes, pain management/anti-inflammatory diet)

iii. Sleep and recharge: Sleep improvement programs, fatigue management resources, stress recovery strategies

iv. Mindfulness and Cognitive Resilience: Mindfulness training, stress reduction strategies, gratitude practices, mind-body programming

v. Financial and Occupational Well-being: Financial wellness education, work-life balance support, time management and productivity training

vi. Social and Workplace culture: Collaboration tools, newsfeed for celebrations (milestones, birthdays, team wins), community groups and engagement forums, regular and customizable team-based wellness challenges across various domains of wellness, recognition tools aligned with organizational values to promote positive health behaviors and strengthen workplace culture, community engagement forums

vii. Personal Development: community engagement, values exploration, productivity enhancement strategies, strategies to improve goal setting and attainment

viii. Spirit and Soul: mind-body-spirit classes, spiritual wellness activities, self-discovery exercises

ix. Surroundings: decluttering to boost productivity, creating calm environments, ergonomics and safety at work

b. A self-guided digital health hub for employees with:

i. Health risk assessments and screenings (e.g., age, risk factors, family health) to support personalized health planning

ii. Option for employees to use in-app habit tracking or similar task-completion tracking/logs (e.g., food log, hydration tracker, sleep log), with the capacity to integrate with individual’s personal activity trackers (e.g., Apple or Samsung Health Apps, FitBit, Garmin, etc.)

iii. Activity and program engagement tracking and ability to incentivize engagement with gamification of participation (e.g., personal progress dashboard, customizable leadership boards)

iv. Values-based goal setting to help employees customize recommendations

v. AI-supported evidence-based recommendations and search feature that is able to capture key words in description of the content (not limited only to a title search)

vi. Predictive analytics to support engagement and behavior change

c. Engagement model to increase sustained engagement by including:

i. Interactive, customizable, and unlimited number of wellness challenges that can occur across different areas of health

ii. Customizable rewards-based participation structure

iii. Pulse checks, knowledge check-ins, or similar function to promote more active engagement rather than passive viewing

iv. Leaderboards that can be customized to teams or based on challenges or different thematic content

v. A newsfeed for a curated stream of updates, posts, and interactions for St. Louis VA employees to allow for promotion of local offerings and initiatives, celebration of employee milestones (e.g., birthdays, years of VA service) and recognition badges for positive reinforcement for health behavior engagement. Administrators must be able to manage newsfeed settings and edit posts if needed.

d. The platform must have the ability for customization and branding with the ability to:

i. Configure the platform to reflect VASTLHCS branding

ii. Customize homepage and newsfeed to highlight local offerings and initiatives

iii. Provide co-branded marketing materials

iv. Support internal communications strategy and launch campaign planning

e. In addition to regular on-demand library, the platform must provide hosting and event capabilities, such as hosting Employee Whole Health created webinars, Lunch and Learns, and live virtual wellness events. Platform may be able to provide onsite screenings or participation in in-person Wellness Fairs to promote engagement and provide screenings (e.g., body composition scans) per request.

f. Deliver measurable ROI and workforce impact data (see performance monitoring)

g. Will provide a library of marketing and communication materials (i.e., promotional flyers, videos) for VASTLHCS distribution and promotion. This includes logo files which may be customized by VASTLHCS, as well as monthly marketing campaigns that VASTLHCS may use to encourage employee usage of the service.

h. Will provide support for “kick-off” event(s) prior to launching the service aimed at introducing the platform to employees and including demonstration of the technical aspects of the service. Will include marketing resources for the “kick-off” campaign.

i. Licensing and Access:

i. Preference for an active-user model payment system (cost-per-engaged user) to maximize efficiency and reduce spending waste compared to flat-rate pricing; if active-user model is not available, a flat-rate option for at least a minimum of 1800 employee licenses to access the online platform based on a 50% estimated utilization

ii. Dedicated customer success manager to work directly with VA platform administrators to support content development specific to the needs of VASTLHCS employees.

iii. A comprehensive launch campaign (emails, flyers) including virtual and onsite Enrollment Fairs to drive employee engagement.

iv. Ensure unlimited 24/7 employee access via web and mobile applications, with customizable challenges, playlists, and communities, with the ability to customize the landing & registration page. Content available in multiple formats (e.g., video, podcasts, articles, live webinars, quizzes).

v. Provide technical support for administrators and end-users, including troubleshooting.

5. Performance Monitoring

a. The Contractor will provide integration and setup of online platform to include ongoing maintenance of inactive and new user access.

b. Is responsible for ensuring the consistent functioning of all virtual static content, streaming content, and end-user customizable features.

c. VA administrators, such as the Employee Whole Health Coordinator or Whole Health Program Manager, will have access to the analytics dashboard which provide insights into utilization metrics, engagement trends, department-level break downs, participation by category, aggregate-only (no personal health information) health outcome trends, and predictive analytics insights to drive programming planning, predictive analytics to support decision making for programming to enhance employee engagement

d. Monthly utilization reports will be sent to the Employee Whole Health Coordinator or Whole Health Program Manager outlining participant usage data

e. At least quarterly planning meeting with contractor points of contact to review the quarterly summary report including data on measurable ROI/workforce impact data

f. Ongoing accessibility monitoring of Employee Whole Health program delivery and electronic/information technology and standardizing compliance review.

6. Security Requirements

a. No protected Personal Health Information will be provided to the VA. All data and reports will be provided in aggregate, not individual, format to maintain employee anonymity.

b. Contractor will maintain IT security standards to protect any shared personal subscriber information.

c. The Authorization requirements do not apply, and that a Security Accreditation Package is not required.

d. The C&A requirements do not apply.

7. Government-Furnished Equipment (GFE)/Government-Furnished Information (GFI)

a. GFE not applicable. All services are virtual in nature with no equipment purchases necessary.

b. The contractor will be supplied monthly with a list of current staff first name, last name, and email address.

8. Other Pertinent Information or Special Considerations

a. It must be understood that, throughout performance of the contract, must the contractor or associated VASTLHCS points of contact recognize a breach of terms of this agreement, this will be communicated, and the contractor will make all reasonable attempts to resolve the problem.

b. The Contracting Officer’s Representative (COR) or designee may periodically consult with the Contractor to ensure the Contractor is adhering to the proposed standards.

c. Start Time: Employee access to app and platform will start as agreed upon between the Contractor and the Whole Health and Employee Whole Health Coordinators without undue delay.

d. The Contractor and their personnel will follow all VA policies, standard operating procedures and applicable laws and regulations while on VA property. The Contractor and their personnel will always wear visible identification while they are on VA property.

e. The preliminary and final deliverables, and all associated working papers, application source code, and other material deemed relevant by the VA which has been generated by the Contractor in the performance of this request are the exclusive property of the U.S. Government and must be submitted to the contracting officer (CO) at the conclusion of the request.

f. The CO will be the sole authorized official to release, verbally or in writing, any data, draft deliverables, final deliverables, or any other written or printed materials pertaining to this request. No information must be release by the Contractor. Any request for information relating to this task order, presented to the Contractor, must be submitted to the CO for response.

g. Press releases, marketing materials or any other printed or electronic documentation related to this project must not be publicized without the written approval of the CO and the Whole Health and Employee Whole Health Coordinators.

9. Risk Control There are no risks pertaining to safety, patient issues or infection control. All services are virtual in nature with no involvement in patient care.

10. Place of Performance

a. STL VA HCS, to include both main campuses, annexes, Community Based Outpatient Clinics, and telework locations.

b. The platform must be accessible anywhere via internet-enabled devices.

11. Period of Performance and Schedule

a. Contract period of performance dates:

b. Base Period and Four (4) Option Periods.

c. The virtual online platform will be available 24 hours a day to any active VASTLHCS staff member.

12. Delivery Schedule

a. Access to Virtual Employee Whole Health Platform will begin the start of the Period of Performance.

b. Once the platform is launched, a virtual launch party & onsite enrollment fair will commence no later than 11/16/2026.

c. With collaboration between Whole Health Program Staff and Contractor, the contractor a wellness champion event to occur between 10/01/2026 and 02/28/2027.

13. National Archives and Records Administration (NARA) Records Management Language for Contracts

a. Citations to pertinent laws, codes and regulations such as 44 U.S.C. Chapter 21, 29, 31 and 33; Freedom of Information Act (5 U.S.C. 552); Privacy Act (5 U.S.C. 552a); 36 CFR Part 1222 and Part 1228.

b. Contractor must treat all deliverables under the contract as the property of the U.S. Government for which the Government Agency must have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest.

c. Contractor must not create or maintain any records that are not specifically tied to or authorized by the contract using Government ‘IT’ equipment and/or Government records.

d. Contractor must not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected by the Freedom of Information Act.

e. Contractor must not create or maintain any records containing any Government Agency records that are not specifically tied to or authorized by the contract.

f. The Government Agency owns the rights to all data/records produced as part of this contract.

g. The Government Agency owns the rights to all electronic information (electronic data, electronic information systems, electronic databases, etc.) and all supporting documentation created as part of this contract. Contractor must deliver sufficient technical documentation with all data deliverables to permit the agency to use the data.

h. Contractor agrees to comply with Federal and Agency records management policies, including those policies associated with the safeguarding of records covered by the Privacy Act of 1974. These policies include the preservation of all records created or received regardless of format [paper, electronic, etc.] or mode of transmission [e-mail, fax, etc.] or state of completion [draft, final, etc.].

i. No disposition of documents will be allowed without the prior written consent of the Contracting Officer. The Agency and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18 U.S.C. 2701. Records may not be removed from the legal custody of the Agency or destroyed without regard to the provisions of the agency records schedules.

j. Contractor is required to obtain the Contracting Officer's approval prior to engaging in any contractual relationship (sub-contractor) in support of this contract requiring the disclosure of information, documentary material and/or records generated under or relating to this contract. The Contractor (and any sub-contractor) is required to abide by Government and Agency guidance for protecting sensitive and proprietary information.

14. Definitions and Acronyms

a. VASTLHCS: VA St. Louis HealthCare System

b. VHA: Veterans Health Administration

c. VISN: Veterans Integrated Service Network

d. FY: Fiscal Year

e. IT: Information Technology

15. Delivery Locations:

Department of Veterans Affairs St. Louis VA Medical Center - JC Div.

915 N. Grand Blvd.

St. Louis, MO 63106-1621

Department of Veterans Affairs St. Louis VA Medical Center (JB) 1 Jefferson Barracks Dr.

St. Louis, MO 63125-4199

St. Clair County CBOC 1190 Fortune Blvd Shiloh, IL 62269

St. Louis County CBOC 6854 Parker Rd Florissant MO 63033

St. Charles County CBOC 2845 Veterans Memorial Parkway St. Charles, Mo 63303

Franklin County CBOC 1627 A Roy Dr Washington MO 63090

Manchester Annex 4974 Manchester Avenue St. Louis MO 63110

Washington Ave Annex 2727 Washington Avenue St. Louis MO 63103

Scott Air Force Base 310 W. Losey St. 5th floor Scott Air Force Base, IL 62225

Jefferson Avenue VA Clinic 515 North Jefferson Avenue St. Louis, MO 63103-3000

RESPONSE TO QUESTIONS SUBMITTED

1. Data rights on a commercial platform. The SOW states that the application source code shall be the exclusive property of the U.S. Government. Does VA intend this to apply to a commercial subscription platform delivered as a service, where the underlying code is the vendor's pre-existing commercial product and the Government receives a license rather than ownership? If a quoter offers a commercial platform, will VA accept a commercial license addendum under Section B.2, Governing Law, that defines Government rights in Government data and configurations while the vendor retains rights in the underlying commercial code? Yes, the vendor would retain ownership and rights in the underlying commercial code.

2. Definition of an engaged user for pricing. So that quoters price the same thing, how does VA define an active or engaged user for the purposes of the monthly subscription CLINs? Specifically, is the count based on registered accounts, on unique users with at least one session in the month, or on some other utilization measure, and is it trued up during performance or fixed at award? Our preference is for an active user model, with active/engaged user defined as users with at least one session in the month, rather than initial registration/enrollment. If we are estimating a roughly 50 percent utilization rate for the hospital, we would anticipate at least 1800 users per month, recognizing that this may fluctuate. However, we are aware that they active user model may not be as common as the flat rate option, however, this would allow us to reduce spending waste compared to the flat rate model. In our SOW, we added the option for flat-rate (see below), should active user models not be available.

3. License quantity reconciliation. The CLIN structure lists a quantity of approximately 875 users, while the SOW describes a flat-rate minimum of 1,800 licenses at an estimated 50 percent utilization. Please confirm which figure quoters should price against, and whether the 875 figure is the guaranteed minimum, the expected utilization, or the full licensed population. If for the flat-rate option, this would be for 1800 licenses for our ~3500 employees.

4. Reuse of VA Whole Health content. The nine wellness domains in the SOW align closely with VA's own Whole Health framework. Will VA confirm in writing that a contractor may incorporate VA Whole Health materials, including the Whole Health education handouts, the #LiveWholeHealth video series, and the Whole Health skill-building course materials, into a contractor-delivered platform for use by VA employees under this contract? If so, please identify the office that grants that permission and any attribution or version-control conditions that apply. Yes, materials from Whole Health can be used for St. Louis VA employees on this platform.

5. Section 508 documentation. Will VA accept an Accessibility Conformance Report in the ITI VPAT 2.5Rev format as evidence of conformance in lieu of the VA Section 508 Checklist, or is the VA Checklist required in addition to an ACR? If the VA Checklist is required, please provide the current version quoters should complete. VA checklist is not required, alternative evidence of conformance is sufficient.

6. Onsite presence. The SOW references an annual enrollment fair and a wellness champion event. What onsite presence does VA expect from the contractor at these events, at which facilities, and how many times per year? Related, are onsite body composition scans a required deliverable or an optional service that quoters may propose? Annually to promote engagement, preferred onsite presence at the two main facilities (John Cochran, Jefferson Barracks). Onsite body composition scans are an optional service.

7. Can the Government confirm funding is available for this contract? Yes.

8. If this requirement is currently being fulfilled by another contractor, can the Government provide the current contract number? 36C25523P0726

9. If this requirement is currently being fulfilled by another contractor, can the Government confirm the follow on scope of work is similar to the current work/requirements? The scope of work has changed

10. We understand two separate parts shall be submitted by offerors. For the Non-Priced Response, which includes the Technical and Past Performance, we understand no identifying marks indicating the company name or product should be included. Would the VA consider allowing two PDFs to be submitted for the Non-Priced Response to include one response that is redacted and one that is unredacted? That would be acceptable

11. The Past Performance instructions state: "(ii) Past Performance data consisting of references (not more than three) indicating successful performance of similar contract requirements. Examples must be relevant in scope, size, and complexity with the requirements that are being requested under this solicitation. Also, references must include a rating, evaluation, or critique indicating successful performance. Just providing a contract number with no indication of how well the task was performed is non-responsive."

Question:While offerors can provide references of past performance as well as Government POCs that can confirm our successful performance, would the VA like to provide a Past Performance Questionnaire for offerors to send to their Goverment POCs for each of the three past performance references? No, the VA will not be providing a questionnaire.

12. If the VA does not provide a Past Performance Questionnaire with this solicitation, how does the VA suggest offerors provide the relevant rating, evaluation or critique indicating successful performance? We will be reviewing CPARS with the information that has been provided from the vendor.

13. The SOW states: "Preference for an active-user model payment system (cost-per-engaged user) to maximize efficiency and reduce spending waste compared to flat-rate pricing; if active-user model is not available, a flat-rate option for at least a minimum of 1800 employee licenses to access the online platform based on a 50% estimated utilization."

While the SOW references the above cost-per-engaged user option, the CLIN structure provided in the Cost Schedule is a flat rate. If a Cost-Per-Engaged user is allowed, how would the VA like offerors to propose such pricing? Or, is the flat, firm fixed price rate outlined in the CLINS the only options for pricing? Quotes may include either 1) a flat, firm-fixed monthly platform price or 2) a cost-per-engaged user model that uses a fixed unit price (or rate per active user) arrangement within the CLIN structure and any applicable minimum monthly platform fee. The estimated utilization figure for evaluation and budget planning purposes is 875 active monthly users but is not a guarantee of a fixed number of active users each month (see previous response). Quotes should outline how invoice amounts would be calculated when active monthly users is above/below 875 users (e.g., minimum commitment, maximum monthly amount). If the platform does not offer an active-user model, they should provide a flat, firm-fixed monthly price for platform access, estimated at 1800 users.

14. Can the VA confirm the estimated start date for period of performance? The deliverables indicate the platform will begin at the start of the Period of Performance and a virtual launch party and onsite enrollment fair will commence by 11/01/2026. Given the length of the contracting process, I believe that we likely will not be able to start on 9/15/2026 but ideally the estimated start date of 09/23/2026 to maximize ease of transition to new wellness platform.

15. The Price/Cost Schedule indicates that the Period of Performance shall begin 09/15/2026. Can the VA confirm this is correct? Period of Performance cannot begin until after going through the contracting process and thus is likely to be delayed until 09/23/2026

16. Can the Government provide additional delivery schedule/milestones for completion? For example, platform kickoff meeting held NLT X date, a branded platform should be provided by X date, a Quality Control Plan should be provided by X date, Monthly status reports should be due NLT X date, etc. Specific dates are to be identified in collaboration with the dedicated customer success manager. The kickoff meeting will be held before 11/16, specific dates to be confirmed after contract is awarded.

17. Is a fully operational platform required on September 15, or is an implementation period allowed? The platform should be fully operational at the start of the contracting period (the updated estimated start date is 9/23/2026).

18. What specifically does VA mean by “predictive analytics”? Predictive analytics can be derived from user’s personal health surveys (e.g., if an individual chose to engage with the platform and share information such as weight, height, age, risk factors), this information can be used to identify health needs for the facility and generate specific program recommendations to support the individual’s health and wellness.

19. Is a responsive mobile website acceptable, or is a native iOS/Android application required? Preference for both online wellness platform/website and application for iOS/Android.

20. Which wearable integrations are required at launch? Option for capacity to integrate with personal’s personal activity trackers (e.g., Apple/Samsung Health Apps, FitBit, Garmin, etc)

21. What authentication/SSO requirements apply? Sign on with personal username and password.

22. What security/privacy requirements apply to identifiable wellness and HRA data? Data will be de-identified and shared in aggregate to the VA. No protected Personal Health Information will be provided to the VA. All data and reports will be provided in aggregate, not individual, format to maintain employee anonymity. Contractor will maintain IT security standards to protect any shared personal subscriber information.

23. Does VA require FedRAMP hosting? No, not required.

24. Does the source-code ownership provision exclude the vendors pre-existing platform/IP? No

25. The solicitation states no page limit, font, font size, or margin requirements for either the Priced or the Non-Priced Response. Is there a page limit for the technical capabilities statement or the past performance references, and does the Government expect any particular font, font size, or margin conventions? The maximum page limit is 200 pages. No specific font size is required.

26. For the email submission, should attachments be provided in PDF file format, is there a maximum total email attachment size in MB pages and gateway will accept, and is a specific email subject line format required so the quote is routed correctly? PDF format is acceptable, no maximum email attachment the subject line is addressed in the solicitation.

27. The Non-Priced Response must be typed with no identifying marks indicating the company name or any identifying product. Past performance references necessarily identify the offeror once a contract number is looked up. Please confirm the anonymity requirement applies to the technical capabilities statement, and advise how offerors should present past performance references within the Non-Priced Response consistent with that instruction. The anonymity applies to your references.

28. The past performance instruction requires references to include a rating, evaluation, or critique. May offerors submit CPARS evaluations in lieu of, or in addition to, customer reference critiques, given that E.4 already names CPARS as an evaluation source? That would be acceptable.

29. Public award data shows an Employee Wellness Platform Service contract at the St. Louis facility ending September 14, 2026 (award 36C25523P0726). Please confirm whether that is the incumbent contract number for this requirement, and whether its current annual value reflects the Government's budget expectation for the broader Whole Health scope in this Statement of Work. That is correct, however the scope of work has changed so the annual value will not be the same.

30. If an incumbent wellness platform is in use, will any knowledge transfer or migration of existing participant enrollment records be expected from the incumbent during launch, and are there any open issues from the current program that transfer to the successor contract? No transfer or migration.

31. B.4 prices platform access per user per month with no labor categories, hours, or level of effort breakdown. Please confirm that no labor category pricing or staffing plan is required, and that the monthly unit price is all-inclusive of content, the dedicated customer success manager, events support, marketing materials, and reporting. Yes, confirmed.

32. The SOW requires support for kick-off events and a virtual and onsite Enrollment Fair. Will the Government confirm whether contractor travel to the St. Louis facilities for these onsite events is included in the firm fixed price or reimbursed separately? It should be included, not an additional charge.

33. SOW 3.g states the platform may provide onsite screenings or participation in in-person Wellness Fairs per request, such as body composition scans. Who bears the cost of these per-request onsite services, and approximately how many such events per year should offerors assume? The wellness platform would incur that cost, anticipated at an annually.

34. The contractor will be supplied monthly with a list of current staff first name, last name, and email address. What secure channel will the Government use to transmit this government furnished information, and is any other government furnished equipment or information contemplated? The wellness platform would supply a secure portal for this information upload. No other GFE contemplated.

35. The SOW requires 24/7 platform function and technical support for administrators and end users, but does not define a minimum uptime percentage, help desk hours, or required response and resolution times for support issues. Will the Government specify minimum service level expectations, or accept the offeror's commercial service level terms? Accept the offeror’s commercial service level terms.

36. SOW Security Requirements state that the Authorization requirements and C&A requirements do not apply and that no Security Accreditation Package is required. Please confirm that no FedRAMP authorization boundary or agency Authority to Operate applies to this commercially hosted platform, and that contractor-maintained IT security standards protecting subscriber information satisfy the requirement. Yes, confirmed

37. Please confirm that all services other than the onsite Enrollment Fair and any requested onsite screenings may be performed remotely from contractor facilities, with no recurring on-site presence required at VA locations. Yes, confirmed

38. Are any key personnel designations, resumes, or minimum qualification statements required with the quote, for example for the dedicated customer success manager named in SOW 3.h.ii? No.

39. E.2.4.b.2.b requires offerors, if applicable, to be verified in SBA Small Business Search at submission and award, and states offers from unverified firms will be considered non-responsive. Because this is a Total Small Business set-aside and small business size status is self-certified in SAM rather than through an SBA certification program, please confirm this verification requirement applies only to offerors claiming an SBA-certified program status such as VetCert, HUBZone, or WOSB. If you are self-certified in SAM that is acceptable.

40. Will answers to all questions be published as an amendment posted on SAM.gov to all interested parties, and if answers are issued close to the response date, will the Government extend the response deadline accordingly? An amendment will be posted on SAM.gov.

41. The SOW requires AI-supported recommendations, an AI-capable search feature, and predictive analytics within the platform. Please confirm that AI-assisted tools are likewise permitted in the contractor's own delivery and content operations, including AI-assisted development tools such as GitHub Copilot or Claude Code used under the contractor's quality management process. Yes

42. Clause 852.239-76 paragraph (c), 'The Section 508 accessibility standards applicable to this contract are:', lists no standards. Which accessibility standards apply to this contract, and should offerors submit an Accessibility Conformance Report with the quote or provide one on request? Please see question # 5

43. The Priced Response requires an Authorized Service Provider letter from the OEM, if applicable. Please confirm this item is not applicable where the offeror is itself the developer and original equipment manufacturer of the offered platform. As stated, if it is applicable please provide the letter, if you are the developer there is no need to provide a letter.

44. The Delivery Schedule requires a wellness champion event to occur between 10/01/2026 and 02/29/2027; 2027 is not a leap year. Should that read 02/28/2027? Please also confirm the 11/01/2026 milestone for the virtual launch party and onsite enrollment fair applies regardless of actual award date. That should be 02/28/2027 and the launch party by November 16, 2026

45. SOW 3.h.i states a preference for an active-user (cost per engaged user) payment model, while B.4 prices per user for approximately 875 users across 12 monthly units. Should offerors proposing an active-user model price the B.4 monthly unit as the charge for the estimated 875 engaged users, and how will actual engagement above or below that estimate be handled? Separately, B.4 estimates approximately 875 users while SOW 3.h.i references a minimum of 1,800 employee licenses at 50 percent estimated utilization; please confirm 875 is the intended pricing basis. For evaluation purposes, the estimated monthly price using 875 monthly active users should be provided and, if applicable, the monthly price is associated with providing access for approximately 1,800 eligible employees for the flat-rate model. The approximately 1,800-user and 875-user figures represent platform eligibility and expected utilization, respectively. Based on recent our experience with a wellness platform contract, utilization was approximately 26%. We estimated approximately 875 monthly active users for pricing, while recognizing that utilization may vary and may increase as a result of enhanced engagement features and outreach. For quotes including an active user model, they should include a per monthly active user rate that can be applied to fluctuations in the number of monthly active users, and any clarification on if there is a minimum monthly fee or any other pricing conditions.